Bed Care Guide and Guarantee Register now to activate your guarantee ahbeard.
Thank You A.H. Beard is committed to helping you get a better night’s sleep. Thank you for purchasing an A.H. Beard mattress. We are confident that it will provide you with restful and rejuvenating sleep for years to come. Upon delivery Your mattress is made with all new materials that may release a slight smell, this is normal and not a cause for concern. Once your new mattress has been removed from its plastic packaging, leave it uncovered in a well-ventilated room to allow any odours to dissipate.
Getting to know your new mattress It can take a little while to get used to the level of comfort and support provided by your new mattress. If you have been sleeping on a different type of mattress, the materials of your new mattress may feel quite different from what you are used to using. Your new mattress may also feel a little different to the one you tried in the store.
Caring for your mattress By following these care guidelines, you can expect your mattress to provide comfort and support for many years. • Do not stand or jump on your mattress or base. • Do not bend or fold your mattress. • If your mattress contains an anatomic gel comfort layer, ensure that it always remains flat. Do not store it on its side. Mattress protection • Always use a good quality mattress protector to ensure a fresh and hygienic night’s sleep and protect your mattress from spills and stains.
• Be sure that the legs are screwed in tightly and checked each year or as required. • If you are using a slat base or timber slatted bedframe with your new mattress, we recommend that the slats are no more than 15cm apart, and have a centre support rail and leg to ensure suitable support for your mattress. Flexible (convex arching) slats can lose their resilience over time, becoming concave.
Cleaning your mattress Gently vacuum your mattress regularly with a soft brush attachment. Do not wet your mattress as it may damage the comfort layers and spring unit. This may void your guarantee. Spills should be dried immediately. Failure to keep your mattress clean and free from stains may void your guarantee, as it poses a health and safety risk to our team should your mattress need to be returned for inspection or repairs. We recommend you use a mattress protector.
Tips for a better night’s sleep Create the ideal environment for sleep Keep your bedroom cool and dark.
A.H. Beard’s Better Sleep Promise To help us provide you with fast and efficient service, we recommend you register your mattress purchase online at ahbeard.com/register. We understand that buying a new mattress is a significant investment, and it can sometimes be difficult to know whether you have made the right comfort choice. It can take a while to get used to the different level of comfort and support provided by your new mattress.
The following conditions apply to A.H. Beard’s Better Sleep Promise: 1. A.H. Beard’s Better Sleep Promise covers changes to the comfort feel of your mattress and is offered in addition to the guarantee provided on your mattress purchase. Please see the Guarantee section on page 10 for details of the guarantee and instructions on what to do if a defect arises as a result of faulty workmanship or materials. 2. Under the A.H. Beard Better Sleep Promise, we will: • return your mattress to the nearest A.H.
• Note that sanitisation only treats surface stains. A mattress that is soiled on the sides, through the comfort layers and/or spring unit, will not be accepted. Damage of this kind will void your guarantee. • Damage to the mattress caused by it being placed on an unsuitable foundation. • Normal wear and tear or damage caused by misuse. Guarantee A.H. Beard has been setting the standard for quality bedding since 1899. However, in the unlikely event that a product fails to meet our high standards, A.H.
An in-home inspection may be required to determine if a manufacturing fault exists. If no fault with materials or workmanship is found, you can request a comprehensive inspection at the nearest A.H. Beard facility. A freight charge may be applicable. If, upon inspection at our facility, the product fails to meet our specifications, this fee will be refunded in full and your product will be repaired at no charge. How long does my Guarantee last? 15 Years • A.H.
The following conditions apply to the guarantee: • The guarantee applies to the original purchaser. The guarantee period commences on the date of purchase of this product. • A.H. Beard must be notified of the defect within 30 days of it appearing. • To make a claim under this guarantee, you must provide A.H. Beard with your full name and address, details of the defect, and your original receipt as proof of purchase. • If identical materials are not available at the time A.H.
How to make a claim What to do if you notice a fault or defect with your A.H. Beard product Before contacting A.H. Beard to notify us of a possible fault with your mattress, ensure that it is in a sanitary condition. Please refer to the note below for more details. Notify us of the issue at ahbeard.com/contact/ Click on ‘Log a Guarantee Issue’ and complete the online form. Attach a photo or scanned copy of your purchase receipt, and photos of the fault if possible.
AUSTRALIA NEW ZEALAND A.H. Beard Pty Ltd 1/35 Bryant Street Padstow NSW 2211 Phone: 1300 654 000 Email: customercare@ahbeard.com A.H. Beard Limited 260 Roscommon Road Wiri Auckland 2104 Phone: 0800 242 327 Email: customercarenz@ahbeard.com www.ahbeard.
