Warranty Guide

i. The water heater is not operated within the factory calibrated temperature limits; or

j. The water heater is supplied or operated with desalinated (deionized) water; or

k. The water heater is removed from its original installation location; or

l. The water heater is installed outdoors (this water heater is intended only for indoor installation); or

m. The water heater is converted, or is attempted to be converted, from one voltage or wattage to another, if an electric water

heater, or from one type gas to another, if a gas water heater; or

n. The water heater has not been ﬁ red at the factory rated input and fuel for which it was factory built; or

o. The water heater or any of its component parts fail due to sediment build-up; or

p. The water heater does not have installed a temperature and pressure relief valve, certiﬁ ed to ANSI Z21.22 and approved

by the American Society of Mechanical Engineers; or

q. The water heater or any of its component parts fail because of ﬁ re, ﬂ oods, lightning, or any other act of God; or

r. The water heater is installed in a closed system without adequate provision for thermal expansion.

5. Except when speciﬁ cally prohibited by the applicable state law, the Owner, and not the Manufacturer, shall be liable for and

shall pay for all charges for labor or other expenses incurred in the removal, repair or replacement of the water heater or any

component part(s) claimed to be defective or any expense incurred to remedy any defect in the product. Such charges may

include, but are not necessarily limited to:

a. All freight, shipping, handling and delivery costs of forwarding a new water heater or replacement part(s) to the owner.

b. All costs necessary or incidental in removing the defective water heater or component part(s) and installing a new water

heater or component part(s).

c. Any material required to complete, and/or permits required for, installation of a new water heater or replacement part(s),

and

d. All costs necessary or incidental in returning the defective water heater or component part(s) to a location designated

by the manufacturer.

6. The terms of this Limited Warranty cannot be modiﬁ ed by any person, whether or not he/she claims to represent or act on

behalf of the Manufacturer.

E. HOW STATE LAW MAY RELATE TO THIS WARRANTY

Some States do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you. Similarly, some

States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply

to you. Further, this warranty gives you speciﬁ c legal rights and you may also have other rights, which may vary from State to State.

F. HOW THE ORIGINAL OWNER CAN MAKE A WARRANTY CLAIM

1. The Owner should submit the warranty claim directly to Manufacturer’s Service Department, at the address or phone num-

ber listed below, and Manufacturer will arrange for the handling of the claim and if valid, will give the Owner an authorization

number which must appear on any document presented for warranty exchange.

2. Whenever any inquiry or request is made, be sure to include the water heater’s product number, model number, serial num-

ber, date of purchase, date of installation, and location of installation.

FOR TECHNICAL ASSISTANCE, SERVICE OR WARRANTY INFORMATION

PHONE TOLL FREE: 1-877-817-6750

MONDAY THROUGH FRIDAY

8:00 AM to 10:00 PM EASTERN TIME

SATURDAY AND SUNDAY

9:00 AM - 6:00 PM EASTERN TIME

Write to:

A. O. SMITH WATER HEATER COMPANY

ATTN.: PRODUCT SERVICES

P.O. BOX 1597

JOHNSON CITY, TN 37605-1597