User's Manual

8. FAQ
1) How can I change languages if I mistakenly choose an unknown language?
 Find the Settings icon in the Menu Page to enter Settings.
 Then select the icon to enter the language & keyboard setting; the first option is the
language setting.
2) How can I change the input when I am typing?
Press and hold the blank where you want to type and you will see a popup to choose inputs.
3) I have already installed some applications but now I can't find them, why is this?
 By default, some applications are installed on an external TF card, so if you have removed the
TF card from the device, you will not see these applications.
4) I can't get the device to turn on.
 Check the battery and charge the device if there is no power.
 Connect the device to an AC adapter.
 Contact the retailer if the device still won't turn on after it has been charged.
5) I can't hear any sound through the earphones.
 Check if the device is in Mute mode.
 Check the volume setting, in case it is set to 0.
 Check the earphone connector.
6) Why can't I install any apps?
Please check Settings – Applications, make sure you have selected Unknown sources.
7) There is an Error Code on the screen.
 System error, restart the device.
 The language you are browsing in is not supported by built-in languages; please contact the
original manufacturer for a bug fix.
8) I'm having system problems and am getting a lot of error messages.
 Restart the device by holding down the POWER button for 10 seconds, the device will
restart.
 If you have restarted the device and you are still getting error messages, check open
applications to see if there is an unknown application; if so, uninstall.
 Your device may have a virus; please install a security application to protect your device.
 If you are still experiencing problems after trying the above solutions, the firmware on your
device needs to be rebuilt (this operation is named 'flash'). Please note: Before you flash the
device, please back it up. The flashing operation will return all the settings and files to
the factory defaults. The flashing operation requires a flashing tool and firmware; please
contact the original manufacturer for assistance.