Installation manual

32
GUARANTEE
Guarantee
Once again we would like to thank you for
buying an Aarrow Ecoburn stove.
When you buy an Aarrow stove, you are not
only buying a first class appliance you are
buying a commitment from us to look after you
and your appliance for as long as you want.
Your Ecoburn stove comes with a LIFETIME
GUARANTEE against splitting or cracking of the
main body. The main body being defined as the
steel outer casing and items fixed immovably to
the casing. All other parts are covered by a one
year no-quibble parts guarantee.
This guarantee shall not apply to any part that
has been altered in any way, or which in our
judgment has been subjected to misuse,
neglect, accident, abuse and fair wear and tear.
Items which would be subject to fair wear or
tear, firebox liner panels, fuel retainers, throat
plate, door rope, door glass, grate or grate bars
and gaskets are not covered by the guarantee.
However, should you have any problems with
your appliance, please contact your Aarrow
stockist who will have the knowledge and
facilities to help you.
Aarrow (Arada Ltd), cannot guarantee items
which are susceptible to breakage or damage
through careless handling, dropping etc., or
through misuse of the appliance by over firing,
burning petroleum coke, etc. Nor can the
guarantee be extend to deterioration of parts
through fair wear and tear. Firebox linings,
grate bars, fuel retainer, baffle, gasket materials
and door glass are therefore not covered by the
guarantee.
The guarantee is conditional upon the appliance
being serviced and checked annually by a
qualified heating engineer, with documentation
to be retained and produced in the event of a
claim being made.
Claims are not valid where installation does
not conform to appropriate building
regulations.
The manufactures decision shall be final.
If your appliance proves to be defective as a
result of faulty materials or workmanship
during the guarantee period, we will repair or
replace it FREE OF CHARGE as long as the
stove has been installed according to this
manuals instructions and the Final
Installation Check List on page 17 has been
completed and signed by a suitably qualified
engineer at the time of installation.
USE OR SPARE PARTS OTHER THAN
THOSE SUPPLIED BY AARROW WILL
INVALIDATE THE APPLIANCE
WARRANTY.
AARROW WILL NOT BE RESPONSIBLE
FOR ANY CONSEQUENTIAL OR
INCIDENTAL LOSS, DAMAGE OR
INJURY HOWEVER CAUSED.
All guarantee periods commence on the date of
purchase and are non-transferable.
Our guarantee is offered as an addition to your
statutory rights.
If you think your stove is not working correctly or in
the event of a breakdown , Please call your local
dealer.
When you call your dealer they will want to know:
1. Your Name, Address, post code and
telephone number.
2. Your stove‟s serial number.
3. Clear and concise details of the fault.
This installation and operating manual gives
sufficient details to enable the appliance to be
installed and maintained. If further information is
required, our technical helpline will be pleased to
help.
Please telephone [phone] or email:
[e-mail]
Please Note:
The appliance serial number can be found
stamped into the casing of the main stove
body, centrally just below the bottom edge of
the fire box aperture.
Aarrow Ecoburn Stoves