Aastra 800 Installing and Commissioning User Guide
Welcome to Aastra DeTeWe Thank you for choosing this Aastra DeTeWe product. Our product meets the strictest requirements with regard to quality and design. The following user guide will assist you in installing and commissioning your Aastra 800 and answer most of the questions that may arise. If you require further technical support or information about other Aastra DeTeWe products, please refer to our website at www.Aastra-DeTeWe.de. It provides additional notes and tips on the product.
Contents 1. Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2. Factory Settings on Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2.1 Telephony Basic Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 2.2 Authorisations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 2.3 Internet Basic Settings . . . . . . . . . .
.5 “Connections” Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 4.6 “Setup” Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 4.7 “Program” Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 4.8 “Options” Dialog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 5.
7.2.4 7.2.5 Optimisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Call Set-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 7.3 7.3.1 7.3.2 SIP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 External SIP Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10.2 10.2.1 10.2.2 10.2.3 10.2.4 Examples of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Executive/Secretary Team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Three-member Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unified Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Toggle Team. . . . . . . . . . . . . . . . . . . . .
14. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 14.1 Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 14.2 DECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 14.3 LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 15.
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Features 1. Features The Aastra 800 communications system is a PC software for voice communication via VoIP. Using VoIP (“Voice over Internet Protocol”), telephony connections can be conducted via intranet and internet data lines. VoIP offers new applications and in many cases represents a distinct cost advantage. The Aastra 800 communications system is installed and run under the Windows operating system. The software combination can be operated using standard PC hardware.
Features SIP Trunk Lines The Aastra 800 communications system offers external SIP connections as “SIP trunk lines”. Alongside several SIP individual connections with various SIP providers, direct-dialable SIP-DDI connections for external telephony. Configuration and assignment of external SIP connections is done for telephony users in a completely transparent manner. This facilitates a smooth introduction to using inexpensive internet telephony.
Features system also features browser-based CTI application, the OpenCTI 50. Users can access and use the telephone functions on their PC via the OpenCTI 50. Furthermore, additional program packages can be activated and operated which provide extended and convenient telephony functions. These include, e.g. the “OpenVoice” and “OpenAttendant” digital voice memory and voice information systems. You can optimize telephone communication using the team functions and callqueuing function.
Factory Settings on Delivery 2. Telephony Basic Settings Factory Settings on Delivery The following basic settings and features are active after you have installed the Aastra 800 communications system. We recommend that you configure the Aastra 800 communications system to suit your individual requirements before using it (see Configuration starting on page 49). 2.1 Telephony Basic Settings ■ There are no pre-configured telephony terminals. ■ Aastra 800 is configured ready for use in Germany.
Factory Settings on Delivery Authorisations The following functions are delivered preset for user groups: User group settings Function / Authorisation Standard Administrators Guests Configurator personal Expert View Costs - + - Phone Book + + + Courtesy Service off off off Entries (personal) 20 20 0 Edit central - + - External International International Incoming only Immediate external line seizure - - - External line seizure over operator - - - + + - + + - -
Factory Settings on Delivery Authorisations User group settings Function / Authorisation Standard Administrators Guests Switch authorization *) - - - Pickup from group + + - Pickup selective + + - Call removal *) - - - Calling suppression at the parallel terminal *) - - - Reaction: connection will be disconnected *) - - - Call queue *) 0 0 0 + + - + + - + + + - - - - - - External to external *) + + - 3-party conference *) + + - Park call *) + + -
Factory Settings on Delivery Authorisations User group settings Function / Authorisation Standard Administrators Guests Announcement protection *) - - - - - - Intercom protection *) Pickup protection *) - - - *) - - - Display phone number off (extern) *) - - - Display phone number off/on per connection *) + + - Phone lock *) + + - Black list none none none White list none none none Special list none none none Call filter none none none Manage intern call li
Factory Settings on Delivery Authorisations User group settings Function / Authorisation Standard Administrators Guests Number of suppressed digits *) 0 0 0 *) 0,00 0,00 0,00 Outgoing basic amount *) 0,00 0,00 0,00 100% 100% 100% E-mail notification *) + + - Send E-mails*) + + - + + - + + - - - - + + - + + - Incoming basic amount Cost factor *) Network *) Others *) Speed dialling *) Keypad dialling *) Time control *) Booking number may be set up Send short
Factory Settings on Delivery Internet Basic Settings ■ Every standard user can create a personal telephone book and edit entries in the central telephone book. ■ Every standard user can read out the charges. ■ Applications requiring a license (e.g. OpenCount) can be used after being activated. ■ The multi-company variant is not activated. 2.3 Internet Basic Settings The Aastra 800 communications system does not have any own network settings.
Installation Safety Precautions 3. Installation 3.1 Safety Precautions Please note: The Aastra 800 may be installed and operated by qualified personnel only. Aastra 800 software is installed on a standard PC. Use a shielded Ethernet cable (STP cable, Shielded Twisted Pair cable) to connect this PC to a local network (LAN, Local Area Network). Ensure that all cables of terminals operated on the Aastra 800 are laid in such a way that nobody can walk on or trip over them.
Installation System Prerequisites response time of the Aastra 800 communications system is not impaired by other programs or server processes running simultaneously. Usually, the keyboard and monitor hooked up to the server computer are protected against unauthorized access and are only available for administrative purposes.
Installation System Prerequisites ■ 100 Mbit Ethernet port, suitable switch and Cat5 lines ■ Microsoft Windows XP operating system with SP 2 (Professional Edition) Large System ■ suitable for 20 simultaneous calls and more ■ PC with 3 GHz 32 bit-dual-core CPU, 1GB RAM ■ 20 GB SDD (Solid State Drive) ■ 1000 Mbit Ethernet port, suitable switch and Cat6 lines ■ Microsoft Windows XP operating system with SP 2 (Professional Edition) ■ suitable emergency power supply optional ■ suitable climate
Installation System Prerequisites With the Aastra 800 communications system, external telephony connections are realized via VoIP as “SIP trunk lines”. The data rate necessary for an uncompressed SIP trunk slightly exceeds the data rate of a standard ISDN B-channel connection (64 kbit/s). For this reason, SIP trunk lines require a DSL broadband connection with a minimum data rate of 386/128 kbit/s.
Installation Installing the Software ■ The Windows operating system does not offer QoS or “Traffic Shaping” in the entry-level installation. To make optimal usage of an asymmetrical DSL connection and to ensure telephony connection quality – with simultaneous upand downloads, for example – you should be sure to use suitable router products. These products offer QoS/traffic shaping and support extensive configuration of internet traffic flow.
Installation Installing the Software Read the license agreement and accept the terms by activating the respective option in order to proceed. 3. The next wizard steps allows you to disable the creation of a desktop icon, to change the default program installation path, or to disable the automatic startup of the Aastra 800. In standard cases you should accept the defaults.
Installation Installing the Software Confirm the last wizard step with Install to start the Aastra 800 software installation. 4. During the software installation, the setup program checks your system configuration, shows a message box and offers a report to notify you about potential problems. 5. It is likely, that your Windows system has additional DHCP enabled LAN connections and network adapters, which triggers the mentioned warning.
Installation 3.4 Setup Troubleshooting Setup Troubleshooting The following list has brief explanations about different setup logfile entries. DHCP enabled: yes If the listed network adapter/LAN connection should be used for running the Aastra 800 communications system, you need to switch it’s configuration to a static IP address (see Configuring a Fixed IP Address starting on page 24). You also need to select the LAN connection in the web console (see Selecting LAN Connection starting on page 33).
Installation 3.5 Licensing Licensing Operating the Aastra 800 communications system requires to purchase the necessary software license. The Aastra 800 provides basic licenses (see also the chapter entitled Technical Specifications starting on page 127) which cover basic features and are sufficient for many applications. If you need additional or enhanced features, you can purchase additional activation keys and activate them in the Configurator on the System: Licences page.
Installation LAN Integration lation program of the Aastra 800 communications system checks whether a fixed IP address has been configured and displays a corresponding message accordingly. Check over and, if necessary change the configuration of the LAN connection. To do so, you must be logged on as a user with administrator rights. 1. Select the Network and Internet Connections category in the Windows control panel. 2. Open the Network Connections window. 3.
Installation LAN Integration 7. Confirm your settings with OK. Note: The settings for subnet mask, gateway and DNS server are usually the same for all computers in a LAN. The IP address for each computer in a LAN must be different. Do not use any IP addresses for the Aastra 800 communications system that may also be assigned to other computers with DHCP.
Installation LAN Integration Uninstall or deactivate services allocated to the following ports. Port numbers in current use are listed on the System Info: Network: Ports page in the Configurator of the Web console.
Installation LAN Integration Port Numbers Transport Port(s) Description UDP 69 TFTP service for firmware file transfer to VoIP terminals UDP 5060 signalling for SIP lines UDP 40000 internal administration service UDP dynamically assigned port numbers RTP calls Among the programs and components supplied for Windows XP/Professional, the only thing that may interfere with the functioning of the Aastra 800 communications system is the “Internet information services” – if installed, of course.
Installation LAN Integration 4. Confirm with the Next and Finish buttons. Note: Please keep in mind that in addition to the operating system, installed software may possibly set up other competing services. The installation program of the Aastra 800 communications system monitors allocated ports and indicates them with a corresponding message. You may have to deactivate or deinstall the software affected.
Installation LAN Integration Local Area Connection Properties: Windows Firewall 5. Select the General tab in the Windows Firewall dialog. Activate the Inactive (not recommended) option. 6. Alternatively you can also activate the Active (recommended) option. In this case deactivate the Allow no exceptions option and go to the Advanced tab. Deactivate the specific LAN connection used with the Aastra 800 communications system. 7. Confirm the settings with OK.
Installation LAN Integration 3.6.4 Configuring SNTP Time Service VoIP terminals hooked up to the Aastra 800 communications system are set to the current time using the SNTP (Simple Network Time Protocol) time service. The SNTP service of the Windows operating system is used to do so. The server operation mode of the Windows time service of the Aastra 800 communications system installation program is activated to enable VoIP terminals to query the current time.
Installation LAN Integration 6. Confirm the settings with OK. Note: If the time displayed is not the same as the actual local time, this is due to the time zone setting. Select the Time Zone tab in the Date and Time Properties dialog and configure it for the current location. If you receive an error message, the Internet access router may be blocking communication at UDP port 123. In this case configure a NTP server in the LAN.
Installation LAN Integration 3. Enter “traceroute 1.1.1.1” and confirm with the enter key. Because this IP address is invalid on the Internet, the command output will stop when the first Internet border router is reached. Copy the IP address shown in the last line for the next step, for example “151.1.1.1”. 4. Enter “ping 151.1.1.1” and confirm with the enter key. Four ping responses should appear. If this does not happen, check the standard gateway Internet connection. 5. Enter “nslookup www.
Installation LAN Integration corresponding query if this is the case. Select the Ethernet adapter to be used for the VoIP communication in the LAN. You may check the LAN connection selected at any time and alter it as necessary. Access the Web console of the Aastra 800 communications system to do so. 1. Select the System Info: Network: IPConfig page in the Configurator. System Info: Network: IPConfig The currently selected LAN connection appears as “eth0 (Lan)”.
Installation Tip: 3.7 Power Failure Some virus scanners may classify this configuration change as a phishing attempt although all that has taken place is that a local IP address was reassigned. Deactivate the corresponding virus scanner function or simply ignore the virus scanner message. Power Failure In the event of a power failure, all configuration data, messages as well as account data are preserved. However, configuration changes or data sets changed just before the power failure may be lost.
Aastra 800 Monitor 4. Overview Aastra 800 Service Aastra 800 Monitor The Aastra 800 Monitor is used to manage the service programs of the Aastra 800 communications system. You can use the Aastra 800 Monitor to: ■ start and stop the Aastra 800 communications system, ■ configure the autostart settings, ■ configure the reaction on failures. You can read an introduction to the functionality of the Aastra 800 service programs in the Overview Aastra 800 Service starting on page 36 section.
Aastra 800 Monitor ■ Overview Aastra 800 Service Both sub-processes now start their internal program logic constituting of several execution threads, thereby providing the functionality of the Aastra 800 communications system. You can use the Aastra 800 Monitor ( ) to change the configuration of the “Aastra 800 Supervisor Service” ( ) or to send commands to the service, for example to end the sub-processes ( ) in a coordinated way.
Aastra 800 Monitor 4.2 Inspecting Windows Services Inspecting Windows Services The Windows services configuration is adapted accordingly to match the requirements of the Aastra 800 communications system. Under normal conditions, there is no need to change this configuration. However, for maintenance or troubleshooting purposes it may be reasonable to check the Windows services configuration: 1. Login to Windows as user with administration rights. 2. Open the Windows control panel.
Aastra 800 Monitor 4.3 Starting Aastra 800 Monitor Starting Aastra 800 Monitor You can run the Aastra 800 Monitor as Windows user with administration rights: 1. In the Windows start menu, select the All Programs: Aastra 800: Aastra 800 Monitor command. Alternatively, double click the Aastra 800 Monitor icon on the desktop. The Aastra 800 Monitor starts and establishes a socket connection to the “Aastra 800 Supervisor Service” running on the same computer system.
Aastra 800 Monitor “General” Tab Note: The Aastra 800 Monitor is a java application. For this reason, the installation of a functional java runtime (“Sun Java 6” as of version 1.6 or higher) is a prerequisite for running the application. This software is installed during the installation of the Aastra 800 communications system. 4.4 “General” Tab On the General tab, you can show or change the status of the Aastra 800 communications system. 1.
Aastra 800 Monitor “Connections” Tab 2. Click the Stop button to manually end the Aastra 800 communications system. This command is only available if the Aastra 800 communications system is currently running. Using this command ends the Aastra 800 main application as well as the RTP service program in a coordinated way. Note that all communication services are interrupted by this command. 3. Click the Start button to manually start the Aastra 800 communications system.
Aastra 800 Monitor ■ “Setup” Tab A red line indicates how many voice connections are active at a given point in time (numeric display: Currently). Additionally, the possible maximum of concurrent voice connections is indicated with the Max possible display. 4.6 “Setup” Tab On the Setup tab, you can show or change the program settings of the Aastra 800 Monitor and the startup configuration of the Aastra 800 communications system. 1.
Aastra 800 Monitor “Program” Dialog Restart: The “enabled” display indicates that in case of a system fault the Aastra 800 main application as well as the RTP service program are automatically restarted (“watchdog function”). The “disabled” display indicates that in case of a system fault you need to restart the Aastra 800 communications system manually. 3. Click the Change button, to configure the start settings (see “Options” Dialog starting on page 44). 4.
Aastra 800 Monitor 4.8 “Options” Dialog “Options” Dialog The Options dialog allows you to change the startup configuration of the Aastra 800 communications system. These settings change the behavior of the “Aastra 800 Supervisor Service” during Windows startup and while the Windows service is running. 1. In the Setup tab under the Options group box, click the Change button. The Options dialog opens. 2.
Aastra 677xip (OpenPhone 7x IP) System Telephones: Extensions and Accessories Power 5. Aastra 677xip (OpenPhone 7x IP) System Telephones: Extensions and Accessories 5.1 Power Supply Unit The power supply unit 4516000 (in Britain operate only the AC adapter with the part no. 4516001) is required when using the Aastra 677xip (OpenPhone 7x IP) IP system telephones – with or without key extension – where no Power over LAN is available in the network.
Aastra 677xip (OpenPhone 7x IP) System Telephones: Extensions and Accessories Key Ex- The following equipment combinations are possible: Key extension … Aastra M671 … with the features connectable to a system telephone – 36 keys with LED indicator – Aastra 6773ip (OpenPhone 73 IP) – Labelling on label strips – Aastra 6775ip (OpenPhone 75 IP) Aastra M676 – Aastra 6775ip – 3 keys with LED indicator to (OpenPhone 75 IP) shift levels; enables programming of 60 storage locations on each key extension –
Aastra 677xip (OpenPhone 7x IP) System Telephones: Extensions and Accessories Key Ex- When using PoE, an IP system telephone requires no power supply unit. Connecting the Key Extension CAUTION! Guard against static charges! Static charges can damage the Aastra 800’s electronic components. Make sure you discharge yourself and your tools before and during any installation work on the Aastra 800 and any connected terminals. Use discharging underlays or antistatic mats where possible.
Aastra 677xip (OpenPhone 7x IP) System Telephones: Extensions and Accessories Headset 3. Plug the power supply unit’s RJ45 jack into the socket provided on the righthand side of the key extension. 4. Pass the power supply unit’s cable through the recesses provided on the underside of the key extension and the system telephone. 5. Connect the power supply unit to the mains power supply. 6. Connect the system telephone with the ethernet port. 5.
Configuration 6. Configuration Configuration and programming of the Aastra 800 is performed by the Configurator. The Configurator is operated via the Web console.
Configuration 6.1 Configuring the Aastra 800 Configuring the Aastra 800 6.1.
Configuration Configuring the Aastra 800 Aastra 800: log-on dialog box 3. To commence configuration, you must first log on. For the initial configuration, enter your: user name: “Administrator” password: for the initial configuration, leave this box blank. 4. Confirm this by clicking on OK. This puts all connected terminals into the “Guest” user group with restricted user rights.
Configuration Configuring the Aastra 800 5. The software opens a dialog for initial access. Determine an administrator password and enter it in this dialog. Also fill in the other input fields. 6. Confirm your input with Apply. 7. Click on the Configurator button on the home page. Note: To support your next configuration steps, you should activate the Assistant mode on the entry page of the Configurator. Please also pay attention to the online help.
Configuration Aastra 800 in Computer Networks 6.1.4 Finishing the Configuration 1. When you have completed all the settings in the Configurator, you must save the configuration (see also Saving and Loading the Configuration on page 53). 2. Then select the Log-off command in the upper menu bar. 6.1.5 Saving and Loading the Configuration Configurations are saved in a file archive.
Configuration Aastra 800 in Computer Networks 6.2.1 Introduction to TCP/IP In a single LAN it is possible to use various protocols for the transmission of data. The connection between a workstation computer and the Aastra 800 runs via the IP protocol (also named TCP/IP) used on the Internet. IP can be used together with other protocols (e.g. NetBEUI, AppleTalk or IPX/SPX) on the same network. Every device participating in data transmission using IP requires a unique IP address.
Configuration Aastra 800 in Computer Networks 6.2.2 LAN Factory Settings This IP address configuration is activated in the unit’s factory and default settings: Description Setting DHCP server Active in “Static address assignment” mode DHCP addresses in the LAN 192.168.99.130 to 192.168.99.169 Net mask assigned via DHCP 255.255.255.
Configuration Aastra 800 in Computer Networks Trigger Restart H * 1 8 5 Z (system PIN) # Use the PIN you entered in the dialog box for initial access. The factory setting is “0000”. 6.2.4 E-Mail: Accounts and Notification One of the most important services in the Internet is e-mail. E-mails are buffered in individual e-mail accounts on a mail server. With the Aastra 800 you can configure one or more e-mail accounts for every user. These e-mail accounts are then checked at regular intervals.
Configuration 6.3 Generating Your Own MoH Files Generating Your Own MoH Files The file format for non-resident Music on Hold is *.wav. If you have a Windows operating system, you can use the “Sound Recorder” program to generate your own MoH file. This program is usually located in the Windows directory called “Multimedia”. The MoH file must be coded with 8000 Hz, 8 bit mono in accordance with CCITT, ALaw.
Voice over IP (VoIP) 7. Voice over IP (VoIP) The term “Voice over IP” describes the usage of IP-based data networks for telephony. It is possible to distinguish between two different types of VoIP: ■ Telephony via Internet provides cheaper charge-models for telephone services. For telephony directly via the Internet, only the cost of data transmission is incurred. Various Gateway providers can provide crossover into the PSTN (“Public Switched Telephone Network”) for a fee.
Voice over IP (VoIP) Quick Start ■ Operation of SIP-capable telephony software (see also SIP Telephony starting on page 66) ■ TC system networking using Q.SIG-IP via VPN connections (see also PBX Networking starting on page 92) ■ Setting up a DECToverIP network lets you use existing Ethernet cabling to set up a DECT network. The special DECT base stations designed for this purpose, can be handled using Aastra 800’s Web interface (see DECT over IP® starting on page 82).
Voice over IP (VoIP) Quick Start 7.1.2 External SIP Line If your Aastra 800 has access to the Internet, you can an easily and quickly set up an SIP line. 1. Request at least one SIP account from an SIP provider. 2. Call up the Configurator and go to the page Telephony: Trunks: SIP Provider. If your SIP provider is not listed, click on New. Otherwise select the preconfigured SIP provider. Enter the Name, Domain (DNS name of the SIP ID).
Voice over IP (VoIP) Quick Start Type. To configure a third party SIP telephone, select the “SIP” option. Enter an internal Phone No. Click on Apply. 2. Call up the User Manager: User page. Assign the new internal call number to a user. Tip: Internal SIP telephones can also be operated by users without passwords. If you do not assign the call number of the SIP telephone to a user, you can only configure a “Guest” user account on the SIP telephone. 3.
Voice over IP (VoIP) Fundamentals 5. You can only conduct a certain number of telephone calls simultaneously with internal SIP telephones. The number licensed can be viewed on the System: Licences page. The number of SIP telephones currently licensed can be determined on the System Info: Telephony: SIP phones page. If you click on Reset licences, the available licenses will be reassigned with the next incoming or outgoing calls. 7.
Voice over IP (VoIP) Fundamentals An IP packet consists of protocol data and user data. Sending shorter voice-data packets causes the ratio between the user data and the protocol data to become unfavourable and increases the bandwidth required. Sending longer voice-data packets increases latency. The length of the voice-data packets must therefore be adjusted to the requirements of the transmission medium. Shorter voice-data packets can be sent if a direct ethernet connection exists.
Voice over IP (VoIP) Fundamentals The following comparison provides a guide to voice quality with specific quality levels: Quality Levels for Voice Transmission with VoIP Level Voice Comprehensibility Comparable to 1 Very Good ISDN 2 Good DECT 3 Satisfactory GSM 4 Limited Defective GSM >4 Unacceptable No Connection When a call is set up, the terminals involved negotiate the voice-data compression (“codec”) that will be used.
Voice over IP (VoIP) Fundamentals Packet Propagation Delay and Packet Loss Value Quality Level Value Quality Level Propagation delay Optimal < 50 ms Loss < 1 % Optimal Propagation delay 0.5 level 50-100 ms depreciation Loss 1-2 % 0.
Voice over IP (VoIP) SIP Telephony 7.2.5 Call Set-up Various IP-based protocols are used for system telephony via the Internet protocol (“IP”) (see also Start Procedure starting on page 74). Multiple TCP connections are made between an IP telephone and Aastra 800 for the telephone’s start procedure, registration and signalling. All voice data are directly exchanged between IP telephones using the RTP (“Realtime Transport Protocol”) protocol.
Voice over IP (VoIP) SIP Telephony operates a gateway to the ordinary telephone network which users pay to use and which enables the SIP provider to provide calls to the telephone network. A SIP connection can also accept incoming calls from the telephone network. The same voice transmission techniques as those explained in Fundamentals starting on page 62 are used for SIP telephony.
Voice over IP (VoIP) SIP Telephony information is available for NAT on an incoming RTP connection. To avoid this problem, the IP address of a workstation computer or telephone visible on the Internet is determined using a STUN server (STUN: Simple Traversal of UDP over NAT). You can ask your SIP provider for the STUN server’s IP address and port number. If you don’t need a STUN server, leave the SIP Provider field empty.
Voice over IP (VoIP) SIP Telephony Note: If the technical log-on is not successful due to an incorrect user name or incorrect password, the SIP subscriber cannot establish any connections – no emergency calls either. When a SIP subscriber logs off, when terminating the program, for example, the associated license will become available immediately. A license is also made available when a SIP subscriber’s regular status query is not conducted.
Voice over IP (VoIP) ■ SIP Telephony A STUN server (Simple Traversal of UDP over NAT) or a SIP proxy is not required because internal SIP subscribers on the LAN are directly connected to the Aastra 800. Switch these functions off if possible. Features SIP subscribers can establish connections to all other terminals and trunks. The SIP protocol generally works with block dialling.
Voice over IP (VoIP) VoIP System Telephones Features Notes Blind Transfer SIP only: forwarding an incoming call without accepting the call; feature must be supported by SIP telephone or by the SIP software. Keypad as “INFO” message DTMF tones cannot be securely transferred “in band” via compression codecs. Digital “out band” transferral as “INFO” SIP message is supported. This feature must be available and activated on a SIP telephone or in the SIP software. 7.
Voice over IP (VoIP) VoIP System Telephones LAN Port: Allows the telephone to connected to the LAN. Use a non cross-over RJ45 patch cable to connect to a Hub or Switch. PC Port: Allows the telephone to be connected to a workstation computer. Use a non cross-over RJ45 patch cable to connect to the PC’s network port. ■ The VoIP system telephone’s power supply is provided by an extra plug-in power supply. It is also possible to provide a power feed via PoE (“Power over Ethernet”).
Voice over IP (VoIP) VoIP System Telephones Standard operating procedure is to contact the Aastra 800’s DHCP server so that the start procedure can be concluded without problems. To register a new VoIP system telephone, proceed as follows: 1. Temporarily remove the VoIP system telephone’s ethernet connection. Switch on the VoIP system telephone’s power supply. Note the MAC address shown in the display, for instance “MAC: 00:30:42:00:00:00”. Switch off the power supply. 2.
Voice over IP (VoIP) VoIP System Telephones 2. Configure the Aastra 800’s DHCP server to assign IP addresses. To do this, call up the Configurator and open the Network: DHCP page. Click on the Change button. 3. From Status, select the address assignment option. Confirm with Apply. The DHCP page is re-displayed. 4. Add the configured VoIP system telephones to the list of IP addresses. Click on the New button. 5. Enter the VoIP system telephone’s IP address and MAC address.
Voice over IP (VoIP) VoIP System Telephones Telephone type File name Aastra 6773ip (OpenPhone 73 IP) /ram/ip_tel/opi7x.cnt Aastra 6775ip (OpenPhone 75 IP) /ram/ip_tel/opi7x.cnt RFP 31/32/33/34/41/42 /ram/ip_tel/ip_rfp.cnt After the VoIP system telephone has been connected to the mains power supply, the start procedure is as follows: 1. The boot loader starts and shows the VoIP system telephone’s MAC address in the display. A DHCP request is sent simultaneously via broadcast on the 255.255.255.
Voice over IP (VoIP) VoIP System Telephones 6. The VoIP system telephone creates a second TCP connection using the signalling port number 8101 and sends a registration analogue to the Upn system telephones. 7. Extra connections are created using the IP protocol RTP (“Realtime Transport Protocol”) for call data when a call is created. For calls between two VoIP system telephones, port numbers above 8200 are used. For transmission to a Media Gateway channel, a port in the range 1024 – 1087 is used.
Voice over IP (VoIP) VoIP System Telephones 1. Double-click the “Aastra-DeTeWe\IpPhoneConfigurator.jar” file. The “IP Phone Configurator” dialog opens. Select the desired language setting (“English” or “German”)from the drop-down menu. 2. Enter the network address of the VoIP system telephone. You have two connection types to choose from under Connection to IP Phone: – Deactivate the IP Phone address option to establish a broadcast connection via “UDP-Broadcast”.
Voice over IP (VoIP) VoIP System Telephones 3. Enter the MAC address of the VoIP system telephone. You will find the MAC address on the underside of the device. Click on List configuration. The status bar at the bottom edge of the program window displays “list OK”. 4. Change the desired settings under Configuration of the IP Phone. Click on Reset configuration to activate the standard settings for all entry fields. 5.
Voice over IP (VoIP) Aastra 277xip (OpenPhone 7x IPC) Default gateway: Click on the Add parameter command to have this optional entry field displayed. Then enter the IP address of the router (“Default Gateway”). Click on the Delete button to remove the optional parameter. SYSLOGD: For monitoring purposes, VoIP system telephone messages can be sent to a Syslog server. Activate the yes option and configure the SYSLOGD IP address and SYSLOGD port settings to activate this function.
Voice over IP (VoIP) Aastra 277xip (OpenPhone 7x IPC) As well as VoIP system telephony from workstation computers, the Aastra 277xip (OpenPhone 7x IPC) includes the following features: ■ Usage via Mouse/PC keyboard ■ “Drag & Drop” call number selection ■ Integrated answering machine / recording function ■ Terminal control for the sight-impaired ■ Selectable user interface (“Skins”) ■ Display language modification The workstation computer requires a full-duplex-enabled sound card as well as a s
Voice over IP (VoIP) Aastra 277xip (OpenPhone 7x IPC) 7.5.2 Configuration Analogue to the VoIP system telephones, the Aastra 277xip (OpenPhone 7x IPC) creates multiple IP connections to the Aastra 800. When you start the program for the first time, the Options dialog is automatically opened. Here you must configure the following values: 1. Enter in the VoIP IP Address field the Aastra 800’s IP address. 2. Enter six hexadecimal-digits into the Device ID field.
DECT over IP® 8. Properties DECT over IP® In order to achieve optimal network coverage, a DECT network with several DECT base stations can be operated. A DECT network is comprised of DECT terminals connected with the next respective base station (network cell). For users of a DECT terminal, the handover from DECT base station to base station is completely transparent. Even during a conversation, users are switched from one network cell to the next without any interruption.
DECT over IP® Configuration Transmission of telephony signalling and voice data via TCP/IP offers usage of existing network infrastructure and an increase in range using suitable methods. VPN connections, for example, can be used for data links to provide service to remote or hard-to-reach locations. 8.1.2 Features All DECT over IP base stations can be connected to a CAT5 Ethernet cable with a 10/100 Base T. Power is supplied either via Power-over-LAN (IEEE 802.
DECT over IP® Configuration Also change the Mode setting on the Telephony: Devices: DECT over IP page to “IP address configured local” and enter there the configured IP address for the DECT over IP Manager. All other base stations can be operated using either a fixed IP address or an IP address assigned dynamically via DHCP. Please refer to the information given in the chapter entitled LAN DHCP Server starting on page 73.
DECT over IP® Configuration 8.2.1 Synchronisation Transmissions of all DECT base stations at a single location must be synchronised in order that DECT terminals are able to receive multiple DECT base stations simultaneously. DECT over IP base stations are synchronised via wireless connection.
DECT over IP® Configuration Browser. Alternatively, you can also go to the Configurator, to the page Telephony: Devices: DECT over IP and click on the WLAN Config. button. Log in under the User Name “Administrator” and enter the same password as for the Aastra 800.
DECT over IP® Configuration Setting up a WLAN Profile The WLAN function of the RFP 42 DECT base station also includes such rarelyrequired features as networks for large company premises or airports. In this guide we will, for the sake of brevity and clarity, describe only those features required for secure standard operation. DECT over IP/OpenMobility Manager: WLAN Profiles Use the following settings for standard operations.
DECT over IP® Tip: ■ Configuration If you are using only modern WLAN cards with 802.11g, you can further speed up data transfer by configuring the setting 802.11b/g Mode to “802.11g only”. You can prevent the transmission of wireless network identification (SSID) with the Hidden SSID Mode setting. This will however make network identification difficult and does not generally increase data security, so it is preferable to leave this on the default setting of “Off”.
DECT over IP® Configuration rity, prevent them from being able to access each others’ computers. Activate the BSS Isolation option. You can also stop unpleasant guests from using the system with a MAC Address Filter – but this will not hold up users who know about this function for long. 8.2.
DECT over IP® Configuration OpenMobility Configurator 2. Enter the MAC Address of the DECT over IP base station. The MAC address will be printed on the label on the DECT over IP base station’s casing. Click on List Configuration. The DECT over IP base station’s current configuration will be displayed. 3. Change the DECT over IP base station’s IP address configuration.
DECT over IP® Configuration 4. Under TFTP Server Address enter the IP address the operating software is to be downloaded from. This will usually be the Aastra 800’s IP address. Leave the TFTP File Name setting on the default setting (“/ram/ip_tel/ip_rfp.cnt”). 5. For a remote location, the Aastra 800’s LAN will usually be accessed via a (VPN) router.
PBX Networking 9. Connections PBX Networking Aastra 800 provides all the features necessary for PBX networking. You need PBX networking in the following cases: ■ To operate the Aastra 800 as a subsidiary system on another PBX. This will also allow you to use the Aastra 800 as a DECT server, for example. ■ To network the Aastra 800 with an OpenCom 1000. In this way you can use the Aastra 800 as a PBX for a branch office, for instance. ■ To network several Aastra 800s into a PBX system.
PBX Networking Connections 9.1.1 Connection via Q.SIG-IP If you are operating a fast and continuous internet connection at two or more locations, you can establish the TK system networking via internet connection. The Aastra 800 uses the Q.SIG protocol, for use with ISDN point-to-point connections and transports the protocol and voice data via IP connections. The number of simultaneous conversations possible will depend on the capacity of the internet connection and the compression method used.
PBX Networking 9.2 Configuration Configuration The possible configurations described below can be set up in the Web console using the Telephony: Trunks menu. 9.2.1 Bundles A bundle is a group of lines of the same type and direction. A line can only be assigned to one bundle. Network operator PBX 1 PBX 3 A E B C D PBX 2 Bundle SIP trunk Q.
PBX Networking Configuration ■ If all the lines in bundle “C” are busy, the system tries to set up a connection via bundle “E”. PBX 3 switches the connection through, provided it is appropriately configured (refer to Numbering starting on page 95). ■ If it was not possible to set up an indirect connection via PBX 3, the system tries again via bundle “A”. The “prefix” necessary for this can be configured with the route.
PBX Networking PBX 100-199 b a c 4: b D: c PBX 400-499 d PBX 200-299 h g PBX 500-599 D: a Technical Details e 3: e 5: h D: d f PBX 300-399 k 5: k D: f i 3: i D: g D:Default Route Example of closed numbering tables The automatic switching of call requests (i.e. routing) by means of bundle overflow or default numbering can lead to “circular switching”. To avoid this, a “transit” counter is incremented whenever a connection is switched through on Q.SIG lines.
PBX Networking Technical Details bundles for this route, change the Prefix for dest. call number at incoming internal setting to “5” for this bundle in order to enable the route to be reseized.
Team Functions Introduction 10. Team Functions 10.1 Introduction With the team functions you can manage your telephone communication tasks by assigning lines with separate call numbers to the keys of different terminals. The terminal users, or team members, can thus pick up one another’s calls or telephone each other using the configured keys.
Team Functions Introduction Number of available call keys Telephone Number of keys Aastra 6775ip (OpenPhone 75 IP) and Aastra 2775ip (OpenPhone 75 IPC) Nine keys with a display Aastra 6773ip (OpenPhone 73 IP) and Aastra 2773ip (OpenPhone 73 IPC) or Aastra 6775ip (OpenPhone 75 IP) and Aastra 2775ip (OpenPhone 75 IPC) with an additional key extension Aastra M671 36 additional keys without a display Up to three of these key extensions can be used with an Aastra 6773ip (OpenPhone 73 IP) and Aastra 2773ip
Team Functions Introduction pressing the busy key, which seizes his own terminal's trunk key. Calls taken via the busy key are not entered in the call list of the team member who was originally called. In addition, it is possible to call the respective team member via his busy key when his terminal is idle. You set up a call to this team member by pressing your own trunk key.
Team Functions 10.2 Examples of Use Examples of Use The following examples illustrate the various uses of teams and team functions. For information on the display texts and how to use the individual functions, refer to the chapter “Managing Calls in a Team” in the “OpenPhone 61, 63, 65” or “OpenPhone 71, 73, 75” user guide. 10.2.1 Executive/Secretary Team In this example, the executive/secretary team comprises two members: the executive and the secretary.
Team Functions Examples of Use Call numbers 11 and 10 are both configured as a trunk key on the executive’s and the secretary’s terminal respectively. Thus the executive and the secretary can use either call number (for answering as well as making calls). Each can act as a substitute for the other. The secretary’s terminal also has the executive’s call number configured as a direct call number (DK 10: executive’s office).
Team Functions Examples of Use 10.2.2 Three-member Team The three-member team described here is an example of a team configuration within a project group, e.g. export sales. Each team member has one Aastra 6773ip (OpenPhone 73 IP) system telephone with all call keys programmed as trunk and team keys.
Team Functions Examples of Use Line Busy Indication If a line is busy, e.g. TrK 11 Johnson, the team keys 11 on Miller’s and Smith’s telephones will indicate this. Call Signalling In this example, calls via the trunk keys are signalled acoustically. Calls via the team keys are indicated by a visual signal (the team key LED flashes). 10.2.3 Unified Team The unified team described here is an example of a team configuration within a department in which calls are to be managed quickly (e.g.
Team Functions Tip: Examples of Use In this team configuration it is useful to program one of the function keys on each telephone with the “Hold” function. A call, e.g. for TrK 11, can then be put on hold by pressing the function key. If another team member then presses trunk key TrK 11 on his telephone, he can accept the call. For further information on function keys, refer to the “OpenPhone 61, 63, 65” or “OpenPhone 71, 73, 75” user guide. Line Busy Indication If a line is busy, e.g.
Team Functions Examples of Use Miller 14:22 Mi.14.Feb.07 10 11 TrK 10: Support 1 12 13 14 15 TrK 12: Support 3 16 TrK 16: Hotline 2 TrK 11: Support 2 TrK 13: Support 4 TrK 14: Support 5 TrK 15: Hotline 1 TK 20: Support 6 TK 25: Hotline 3 Johnson 14:22 Mi.14.Feb.
Team Functions Examples of Use Every call on a trunk key can be transferred to any other party by means of the R key. For more information, refer to the chapter entitled “Consultation, Toggling, Transfer and Conference” in the “OpenPhone 61, 63, 65” or “OpenPhone 71, 73, 75” user guide. Line Busy Indication If a line is busy, e.g. TrK 10 on Miller’s telephone, the appropriate team key will indicate this, e.g. TK 10 on Johnson’s telephone.
Call Queue Introduction 11. Call Queue 11.1 Introduction A queue can be activated for the telephone numbers of any type of telephone. If a call number with a queue is busy, calls to this number enter the queue. The caller first hears an announcement (if function “Announcer at busy” is configured) and then a dial tone. Calls which remain in the queue for too long are cleared from the queue. The caller then gets a busy tone.
Call Queue Introduction Note: As calling fax machines often operate with the “voice” service indicator, you should assign ports for fax machines on the Aastra 800 to a user group without a queue. Queues can be combined with the “call forwarding,” “pickup” and “hunt group” functions, for example, in order to configure an enquiry station for an operator. 11.1.1 Activation of Queues Queues can be activated on a per user group basis. On delivery the default set, for all preset groups, is off.
Call Queue Examples of Use If a call is to be forwarded “After delay”, it enters the queue. If the call has not been answered before the delay period expires, it will be forwarded to the target terminal and can then be answered there. 11.1.3 Pickup The functions “Pickup from group” and “Pickup selective” can be used together with queues. A user who accepts a call using “Pickup from group” or “Pickup selective” picks up the next call from the queue. 11.1.
Call Queue Examples of Use ■ Under Telephony: Call Distribution: Incoming or Telephony: Call Distribution: Incoming DDI route all incoming calls to the number of the Aastra 6775ip (OpenPhone 75 IP) trunk key. ■ In the Configurator, create a new group called “Operators” under User Manager: User groups. Activate the Call queue, Call waiting protection and Call forwarding authorisations for this group and set the Dial in (outgoing): External option appropriately.
Call Queue Examples of Use 11.2.2 Group of Three Enquiry Stations The enquiry stations switch all incoming calls. Incoming calls are administered in queues. Depending on the number of arriving calls, one to three enquiry stations in this group are manned. The enquiry stations are each equipped with an Aastra 6775ip (OpenPhone 75 IP). Configuration ■ Configure the three Aastra 6775ip (OpenPhone 75 IP) telephones under Telephony: Devices.
Call Queue Examples of Use queue, the call is removed from the queues of all the other enquiry stations. The display at each enquiry station (Aastra 6775ip (OpenPhone 75 IP)) indicates how full the queue is. If attendants leave the station, they sign off from the hunt group by means of a feature key. In contrast to Example 1, further calls do not have to be processed after the sign-off, as the calls are also registered in the queues of the other signedon enquiry stations.
Multi-Company Variant 12. Multi-Company Variant Communications systems are frequently shared by several companies. These companies want to jointly use the existing infrastructure (e.g. the existing lines and features of the system), while at the same time they wish to organise and pay for their communication completely independently of one another. This “multi-company variant” can be implemented using the Aastra 800 within a shared office, for example.
Multi-Company Variant 12.1 Configuring the Multi-Company Variant Configuring the Multi-Company Variant The multi-company variant can be commissioned and configured by the system administrator of the Aastra 800 without any major effort. In the multi-company variant, the communications system behaves in exactly the same way as the single-company variant. This is particularly of interest to users who want to expand their own system and at the same time operate it in a group. The process in brief: 1.
Multi-Company Variant Configuring the Multi-Company Variant Only when this package has been activated are the fields required to configure the multi-company variant available in the other menus of the Web console, for example in the User Manager: User groups menu or in the Telephony: Trunks menu. 12.1.2 Configuring and Managing Companies Up to five companies can be configured in the Aastra 800. By default, one company with the name “Company 1” is predefined. All configuration settings, e.g.
Multi-Company Variant Configuring the Multi-Company Variant When setting up a new User group (in the User Manager menu), you will find that the default company is predefined; another company can be assigned as long as no other companies have been set up. 12.1.4 Assigning a Bundle/SIP Trunk Connections of the same type and in the same direction are arranged in a bundle (e.g. QSIG-IP connections).
Multi-Company Variant Working with the Multi-Company Variant a route no code is allocated for one of the configured companies, the route concerned cannot be seized by the members (user groups) of this company. 12.1.6 Configuring the Company Exchange An internal telephone number must be set up for each company which represents the exchange, i.e. “the operator”.
Multi-Company Variant Working with the Multi-Company Variant The company telephone book is treated exactly the same way on the system terminals as the other types of telephone books. This means that the entries listed in the personal, central and company telephone books are displayed on the system phones at the same time. Users can also use the telephone book of their company with the OpenCTI 50 and Phone Book Web applications, assuming they are authorised to use these applications.
Configuring the PC Software Setting up TAPI 13. Configuring the PC Software Further possibilities of use can be implemented on a workstation computer with the Windows operating system by installing drivers and programs. You can find the installation programs required for this on the internet web page where you have downloaded rhe Aastra 800 software. For more information, please contact the Aastra DeTeWe sales department. Proceed as follows to install extra software: 1.
Configuring the PC Software Setting up TAPI Configuring the TAPI Connection Note: Under Windows you should log on as the user for whom you want to configure the TAPI connection. 1. In the Start menu, select Settings: Control Panel. Double-click on the Phone and Modem Options icon. 2. Change to the Advanced Options tab. 3. From the list of installed driver software, select OpenCom 100 Service Provider and click on Configure. 4.
Configuring the PC Software Browser for OpenCTI and OpenHotel 3. Enter a telephone number in the Number box and confirm with Dial. Under Windows XP you first click on the Dial icon and in the subsequent dialog activate Phone call. 4. The number you entered is displayed on the selected system terminal. Lift the receiver to start dialling. Note: This note is not relevant to Windows XP. If the “Phone Dialer” program is not installed, you will have to install it.
Configuring the PC Software 13.3 Setting up Video Telephony Setting up Video Telephony You can use the OpenCTI to switch on the video function during an internal call. To be able do this, the Microsoft NetMeeting 3.0 program must be installed and set up on all participating workstation computers. Note: NetMeeting is already pre-installed on the Microsoft Windows XP operating systems. Setting up Microsoft NetMeeting 3.0 1. Connect a standard web cam to the workplace computer and install the driver. 2.
Configuring the PC Software Address Queries using LDAP 1. Call up the Accounts command in the Tools menu. The Internet Accounts dialog box will then open. 2. Click on Add. Select the Directory Service command from the pop-up menu. The Internet Connection Wizard dialog box for Internet access will then open. 3. Under Internet directory (LDAP) server, enter the address of the Aastra 800. It is not necessary to log in to the LDAP server. Click twice on Next. Then click on Finish. 4. Check the function.
Frequently Asked Questions Telephony 14. Frequently Asked Questions This chapter provides tips and information on how to deal with any malfunctions or faults you may experience with the Aastra 800. 14.1 Telephony Question: It is not possible to make external calls. Check the status of the SIP Trunk. In the Configurator, open the System Info: Telephony: Trunks page. For the Route named “External trunk” the Status indicator should display a small green hook symbol.
Frequently Asked Questions 14.2 DECT DECT Question: Is it possible to increase the time for the enrolment procedure? You must manually enter the IPEI of the DECT device in the Configurator. The enrolment time is then increased to one hour (Telephony: Devices: DECT Phones menu). Question: Another manufacturer’s DECT device is not functioning. Check whether the DECT device supports the DECT GAP standard.
Technical Specifications 15.
Technical Specifications Other SIP telephones Standard SIP telephones Standard SIP softphones DECT over IP base stations RFP 31 (indoor) RFP 33 (outdoor) RFP 41 (indoor, DECT & WLAN) 1) RFP 42 (indoor, DECT & WLAN) DECT system telephones 2) OpenPhone 28 (outdoor, IP54) OpenPhone 27 (DECT & Data) OpenPhone 26 (DECT) OpenPhone 25 (DECT & Data) 1) OpenPhone 21 (DECT) 1) DECT standard telephones 2) Standard CAP telephones Standard GAP telephones Communications systems 3) OpenCom X320 OpenCom 510 OpenC
Index Index A E Aastra 277xip (OpenPhone 7x IPC) 79 Aastra 677xip (OpenPhone 7x IP) 45 Authorisations 10 E-mail Accounts 56 Notification 56 System messages 56 B F Base station 82 Basic settings Authorisations 10 Internet 15 LAN 55 Telephony 10 Bundles 94 Busy key 99 FAQs 125 Features 7 Communication applications 7 DECT over IP 8 Networking 8 SIP trunk lines 8 Telephony 8 C G Call keys 98 CAP 8 Codec 63 Configuration 49 Initial configuration 49 Preparation 50 Saving and loading the configuration 5
Index L S LCR 95 LDAP 123 Safety precautions 16 Setup logfile 22 SIP 66 External 60, 66 Internal 60, 68 SIP trunk lines 8 SIP-DDI 8 M Music on Hold 57 N Networking 8 Numbering 95 O OpenCTI browser 122 OpenHotel browser 122 Outlook Express 123 P PBX networking 92 PBX number 96 Power supply unit 45 Problem reports 23 PSTN 7 T TAPI 8, 120 TCP/IP introduction 54 Team functions 98 Explanation of keys 98 Introduction 98 Team key 99 Three-member team 103 Toggle team 105 TOS byte 65 Traffic shaping 19, 20
Index Notes 131
Index Notes 132
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