NetVanta Unified Communications Aastra 480i CT User Guide 619500100-1A October 2009
Enterprise/Business Servers 2 Copyright © 2009 ADTRAN, Inc.
Enterprise/Business Servers Trademarks Trademarks Any brand names and product names included in this manual are trademarks, registered trademarks, or trade names of their respective holders. To the Holder of the Manual The contents of this manual are current as of the date of publication. ADTRAN reserves the right to change the contents without prior notice.
Conventions Enterprise/Business Servers Conventions Notes provide additional useful information. Cautions signify information that could prevent service interruption or damage to equipment. Warnings provide information that could prevent injury or endangerment to human life. 4 Copyright © 2009 ADTRAN, Inc.
Aastra Model 480i CT Features Overview Table of Contents 1 Aastra Model 480i CT Features Overview . . . . . . . . . . . . . . . . . . . . . . . . . 7 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2 Using Aastra 480i CT Phone Features . . . . . . . . . . . . . . . . . . . . . . . .
Aastra Model 480i CT Features Overview 6 Copyright © 2009 ADTRAN, Inc.
Aastra Model 480i CT Features Overview 1 Overview Aastra Model 480i CT Features Overview This document is designed to outline the features and functions of the Aastra Model 480i CT phone in relation to the NetVanta UC Unified Communications Server. It covers the following topics: • • Overview Display Features For information about installing and configuring this product, refer to the Installation and Configuration Guide provided by ADTRAN. 1.
Overview Aastra Model 480i CT Features Overview Feature keys on the handset You can program up to 12 feature keys on the 480i CT handset with specific functions using the Aastra Web UI. The following table identifies the functions available for all 12 handset keys and the default functions for each key. Table 2.
Aastra Model 480i CT Features Overview Display Features 1.2 Display Features Hard keys There are hard keys on your phone, such as Hold, Redial, Xfer, Icom, and Conf, that are configured for these call-handling features. These keys are static and cannot be reprogrammed or changed. There are hard keys on the phone, such as the following: Table 3. Hard keys for the Aastra Model 480i CT IP phone Hold Redial Transfer (Xfer) Intercom (Icom) Conference (Conf) 619500100-1A Copyright © 2009 ADTRAN, Inc.
Display Features Aastra Model 480i CT Features Overview The hard keys are located in two areas on the phone: Softkeys The 480i CT has 6 softkeys, 3 on either side of the phone display. These softkeys are pre-programmed for call handling and extension management features of the SIP system. The softkey menus change depending on the phone’s state, displaying relevant softkeys only. The softkeys outlined in this section represent the default arrangement of softkeys within the various menus.
Using Aastra 480i CT Phone Features 2 Key Descriptions Using Aastra 480i CT Phone Features This chapter outlines the keys and features that are available on the Aastra phone.
Placing Calls Using Aastra 480i CT Phone Features Depending on how the phone has been configured, the maximum number of total line/call appearances that can be set up is 8 or 9 (4 line/call appearance as hard keys, and 4 or 5 as softkeys). If all line/call appearances have been set up for the same number, a total of 9 lines can be configured. If all line/call appearances have been set up between two different numbers, a total of 8 lines can be configured. 2.
Using Aastra 480i CT Phone Features Answering Calls Placing calls using the 480i CT cordless handset Press the phone handset key to obtain a dial tone and use the Keypad to dial the number. You can also make a call by pre-dialling a number. Pre-dialling lets you view a number before you dial. If the number is correct, use the M key or press down the volume key to erase digits from right to left. You can also make calls directly from the Directory.
Muting and Unmuting Calls Using Aastra 480i CT Phone Features To put a call on hold 1 Make sure that you are connected to the call that you want to put on hold. 2 Press the Hold softkey. The line/call appearance light begins to flash slowly, and the screen displays “Hold” with the line number the call is held at on your phone. Automatic hold When you are juggling multiple calls, you do not have to press the hold button to go from one call to the next.
Using Aastra 480i CT Phone Features Transferring Calls 5 If you do not want to add the new party to the conference, press the line/call appearance button for this call. This disconnects the new party, leaving the original call on hold. To go back to the original call, press the line/call appearance button for this call. 6 If you want to add the new party to the conference, press the Conf button again. 7 If you want to drop the new party from the conference, press the Conf button one more time.
Ending Calls Using Aastra 480i CT Phone Features 6 When the receiving party answers the call, press the Xfer button to complete the transfer. If instead you would like to cancel the transfer and return back to the original caller, drop the current call by pressing the Drop soft key, then press the line/call appearance button for the held call. 2.8 Ending Calls To end a call, make sure you are connected to a call, and press the on-hook button or the line/call appearance button of the active call.
Using Aastra 480i CT Phone Features Forwarding Calls To configure phone-wide call forwarding from the 480i CT Station Base 1 Press the Aastra Options button on the phone to enter the Options list. 2 Select Call Forward. 3 Enter the Call Forward number destination for which you want your incoming calls to be forwarded. If you leave the Number field blank, call forwarding is disabled. 4 Enter the Call Mode that you want to set on your phone.
Changing the Volume Using Aastra 480i CT Phone Features 3 In the Forward Number field, enter the call forward number for which you want your calls on this line to be call forwarded. 4 In the Number of Rings field, select the number of rings on the line before the call is forwarded. Valid values are 1 to 9. 5 Select Save Settings to save the Call Forward settings. The changes are dynamic and are immediately applied to the phone. 2.
Using Aastra 480i CT Phone Features Listing Calls 2.14 Listing Calls The IP phones have a “Callers List” feature that stores the name, phone number, and incremental calls, for each call received by the phone. You can view, scroll, and delete line items in the Callers List using the IP phone UI. You can also directly dial from a displayed line item in the Callers List. You can download the Callers List to your desktop for viewing using the Aastra Web UI.
Accessing Voicemail Using Aastra 480i CT Phone Features 2.16 Accessing Voicemail The voicemail feature on the 480i CT IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned voicemail number, there can be a minimum of 0 or a maximum of 1 voicemail access phone number. The voicemail list displays a list of phone numbers assigned to the 480i that have registered voicemail accounts associated with them.
Using NetVanta Unified Communications Server Features 3 Using NetVanta Unified Communications Server Features This chapter outlines the phone features that are available with the NetVanta Unified Communications Server. The UC server call feature access codes are summarized in the following section: • Using the UC Server Call Feature Access Codes UC server supports the following features listed below.
Using the UC Server Call Feature Access Codes Using NetVanta Unified Communications Server 3.1 Using the UC Server Call Feature Access Codes To access various call features, key press sequences are provided by UC server. Some features may be unavailable depending on the particular system configuration. See your system administrator for more information.
Using NetVanta Unified Communications Server Features Using the UC Server Call Feature Access UC Server Call Features Key Codes Examples and Notes Check agent status in a call queue Check your agent status to verify whether you’re currently logged into a call queue, temporarily unavailable, or currently logged out of a call queue.
Parking Calls and Picking up Parked Calls UC Server Call Features Using NetVanta Unified Communications Server Features Key Codes Examples and Notes Park a call at a park number selected by UC *99 server This feature is the same as above, except that the call is parked at a number chosen by UC server instead of you choosing the number to park the call. This is useful if you are uncertain whether another call has already been parked at a particular number. To park a currently connected call: 1.
Using NetVanta Unified Communications Server Features Parking Calls and Picking up Parked Calls To park a call at the next available park number 1 Put the current call on hold. If your phone has more than one identity assigned to it, then Transfer the call instead of putting it on hold. 2 Dial *99. 3 Note the hold position that plays over the telephone. The hold position is used by the person who answers the parked call.
Picking up Calls Ringing at Another Extension Using NetVanta Unified Communications Server Features 3.3 Picking up Calls Ringing at Another Extension Ringing call pick up allows you to answer other ringing telephones, which means that you no longer have to run to answer another person’s telephone. You can divert a ringing call from another telephone, typically within earshot, to your own telephone to answer. To use ringing call pick up, you must know the extension of the phone that is ringing.
Using NetVanta Unified Communications Server Features Queuing Calls 3 Follow the prompts to access the conference bridge. To access the list of options, you can press * while the conference is in progress. Conference option list When you press * during a conference, the following options are available. The available options depend on at which point during the conference you press *. Only relevant options are available. • • • • Press 1 to mute yourself. Response: “You are now muted.
Queuing Calls Using NetVanta Unified Communications Server Features Logging in and out of a call queue The call queuing codes, in particular, the code to Log out of a call queue (*82) conflicts with one of the Grandstream feature codes, Send Caller ID. Therefore your system administrator may have changed the call queuing codes from their default values listed below. For more information see your system administrator. To log in to a queue as an agent 1 Dial *81. 2 Hang up.
Using NetVanta Unified Communications Server Features Paging To set your agent status to available 1 Dial *83. 2 Press "0" at the prompt. 3 Hang up. Checking your agent status in a call queue You can check your agent status to verify whether you're currently logged into a call queue, whether your status is set to temporarily unavailable, or whether you're currently logged out of the call queue. To check your agent status 1 Dial *84. 2 Ensure that you enter the correct queue number.
