Pocket User Guide 390/480e for TeleVantage
390/480e for TeleVantage User Guide Revised: May 6, 2004
Sayson Technologies Ltd. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Sayson Technologies Ltd. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Sayson Technologies Ltd. Tel. 604.730.1842 Fax. 604. 732.8726 www.sayson.com sales@sayson.
Contents On Vac......................................................................13 Out ..........................................................................13 Idle State 2 ..................................................................14 CallFwd—Call Forwarding....................................14 Greetng—Greeting Menu ....................................14 SendMsg—Send Message......................................14 Connected State ........................................................
Dialing from the Directory ..................................40 Deleting an Entry from the Directory................40 Deleting all Entries in the Directory ..................40 Locking the Directory............................................41 Unlocking the Directory........................................41 Using the Callers List ..................................................41 Viewing the Callers List ........................................41 Calling an Entry in the Callers List ...................
Installation 3. Connect the cords If you attached the stand to install the phone on a desk, route both the phone cord and power adapter cord through the opening in the stand. Insert the phone cord into the slot on the back of the telephone marked until it clicks into place. Insert the power cord into the power jack marked . Note: You should connect the power adaptor to a surge protector or power bar. 4. Press the cords into grooves Press the cords into two of the grooves provided on the bottom the stand.
Screen and Softkey Setup After the phone is plugged in and powered up, lift the handset. If softkey‡ labels appear on the screen as shown next, your phone set up is complete. If this is the case, skip to the next chapter Screen States and Softkeys. 7. Insert number card Write your telephone number on the number card, and place it into the card slot on the telephone, located under the mouthpiece in the handset cradle. Gently bend the clear plastic lens into the slot, over the number card.
Screen & Softkey Setup Getting CPE ID... 3. When the screen displays the prompt, “Do you have a passcode?” select the No. 5. Last, the screen should say Download complete and the phone hangs up itself. Do you have a passcode -Yes 4. Next, the screen should say either Accept download from Artisoft Slot 2 or Slot 4, please press Yes again. No- Note: If the screen displays Phone ID not found , please press the Agent softkey to connect with an agent.
Screen States and Softkeys The Sayson phones contain three screen states—Idle, Connected and Inbound. These screen states have softkeys to help you make and manage your calls more easily. Pickup Menu Screen Press the Pickup softkey and the Ringing Hold Parked Call Pickup screen will appear. This screen will allow you to pick up calls ringing at another extension or retrieve parked calls. Idle State 1 The Idle State is the screen you will see most often.
Screen States & Softkeys AnyRing — System Call Pickup Pressing this button will answer call ringing at any other phone in the office. You will be prompted to enter the extension of the phone that you want to answer if more than one phone is ringing. ExtRing — Individual Call Pickup You will be prompted to enter the extension of the ringing phone. Press Done and you will be connected to the call ringing at that extension. letters of the name beginning with last name followed by the first name and #.
Screen States & Softkeys Status Menu Screen The Status Menu contains softkeys of the predefined personal statuses available through TeleVantage (versions 4.0 to present). These personal statuses determine how your incoming calls are handled, and how the status is displayed in the Extensions directory of the TeleVantage Client software for the computer, allowing your coworkers to see your location and availability.
Screen States & Softkeys Idle State 2 Connected State To see the Idle State 2 screen, press the More softkey from the Idle State 1 screen. The Connected State screen will appear when you are talking to someone on the phone. This screen is used for all call handling functions such as Transferring calls, Parking Calls, Conferencing Calls and Placing Calls on Hold. CallFwd — Call Forwarding This button toggles Call Forwarding on and off.
Screen States & Softkeys Transferring Calls You can transfer calls to: • Another extension • Another outside number • Directly to a voice-mail box, or • To the system's voicemail To transfer a call to another extension, while connected to a call: 1. Press Transfr 2. Press Ext and enter the extension; or Press NameDir and select the third party by name 3.
Screen States & Softkeys Tip: Do not use at the top of the phone to place callers on hold. This simply mutes the call and they will not hear any on-hold music connected to your TeleVantage system. 6. Enter the extension or (9) + outside number that you wish to add to the conference 7. Wait for the party to answer and press Conf.In 8. Repeat steps 5 to 7 until you have added all the desired parties.
Inbound Call State When someone calls your extension, you will see the Inbound Call screen. Intercom Setup To configure your TeleVantage system to support intercom, in the Artisoft TeleVantage Client: 1. Select Tools>Options>Phone 2. Set Analog phone type to “Aastra PowerTouch” To answer the call: 1. Press Answer for hands free operation. 2. Press in the 390 or / in the 480e for hands free operation. 3. Pickup the handset. When you answer the call, the screen will change to the Connected State.
To configure your TeleVantage system to support Voice-first, your Televantage administrator must first go to Tools>System Settings>General in Artisoft TeleVantage Administrator and select “Allowing voicefirst answering.” Then, in the Artisoft TeleVantage Client: Additional TeleVantage Codes Phone Status Information You can find out the extension of your phone by pressing *0. Your Televantage System will tell you your phone's station number and its current extension. 1.
you can press ‘1’ to connect to the call or ‘2’ to send the call directly to voicemail. Disabling Call Waiting for a Call To disable call waiting for a call, press *70 and dial the number. You do not hear the call waiting tone during that call. Incoming calls while you are on that call are sent directly to your voice mail. After the call ends, call waiting is enabled again.
Other Phone Features 480e special features not found on the 390 • Headset mode: Activate headset with the touch of a button without losing the ability to use speakerphone or handset. The 480e is equipped to accept headsets with either a RJ22 or a 2.5mm standard jack • Security Numbers: This feature prevents selected numbers from appearing on the display screen when dialed or redialed. • Live Dial Pad. • Data port: Fax/Modem.
Customizing Your Phone 2. Time / Date – Use this option to change the time and date setting on the display. Press the appropriate softkey to increase that item by 1. For example, press the Hour softkey to increase the hour from 1 to 2. Note: The Sayson phone sets the time and the date when you receive your first call. 3. Set ring tone – Press the Change softkey to select one of four ring tones. 4.
• HSet/Spkr – calls will be sent to the headset. By pressing the / button on the phone you can switch between the headset and the handsfree speakerphone. Predialing a Number Predialing lets you view a number before you dial. Enter the number using the dial pad and before lifting the handset. Use the Backspace softkey or to correct any errors. To dial the number your can either lift the handset, press the Dial softkey, or press the button in the model 390 or / in the 480e.
Headset Operation Using a headset with your Sayson 480e The 480e is equipped to accept headsets with either a modular RJ22 jack or a 2.5mm standard jack. Headsets with a modular RJ22 jack can be connected to the phone by using the jack on the back of the set. Headsets with a standard 2.5mm jack can be plugged into the headset jack located on the left hand side of the telephone. Making and Receiving calls using a Headset 1. Ensure that you have selected a headset audio mode by accessing the menu. 2.
Dataport Operation Adjusting the Volume The Sayson 480e phone is equipped with a dataport located on the right hand side. The data port can be used to connect another device such as a fax machine or computer modem to the phone. Plug one end of a line cord to the phone and the other end to the device to be connected. Pressing the volume button receiver, speaker, and ringer volume. Note: The dataport will only operate when the handset is on hook (in the phone base cradle).
Status Lights Speaker Light • Speaker light is on: a call is on Handsfree (speaker). • Speaker light flashes slowly: indicates that the headset/handset is being used. • Speaker light flashes and the screen displays the prompt Microphone muted a call is muted. Press in the model 390 or in the 480e to take the call off mute. Telephone Light • Light flashes and the display shows Call is on hold: a call is on hold. Press or lift the handset to take the call off hold.
Additional Phone Features 4. Press Save softkey 5. Enter a name using the letters on the dial pad. See the following instructions Entering Letters and Characters to enter names using the dial pad. The name can have up to 16 characters, including spaces. Press NextSpace or to move to the next letter or add a space. Press Backspace or to erase a character. 6. Press Save. The new entry now shows on the display.
Additional Phone Features ber, the display will show Saved:Directory. Note: If the entry is a number only (such as in the Redial List), you will be prompted to enter a name. Once you’ve pressed Save to save the name, the display will show Saved: Directory. Locking the Directory You can lock the Directory so that entries cannot be deleted or changed. You cannot add entries to a locked directory. 1. Press . 2. Press Dialing from the Directory 1. Press the Directory button . 2.
Additional Phone Features Callers List. Press the Callers button , Quit, or at any time to leave the Callers List. Note: call. will also hang up a caller if you are on a Calling an Entry in the Callers List 1. Press the Callers button . 2. Find the entry you would like to call in the Callers List. 3. Lift the handset to dial the number, or press Dial or in the model 390 or / in the 480e to dial the number using Handsfree.
FAQ Why don’t numbers I return from the callers list connect? When returning a call from an outside caller, you must add the trunk pre-dial string at the front of the number. This is usually a “9”. You can add a “9” easily by pressing the EditNum softkey. Incoming calls are recorded with the area code attached, whether they are long distance or local calls.
up calls ringing at other extensions. Please use the Pickup/AnyRing or Pickup/ExtRing softkeys instead, which will present you with the connected state screen right away. How come the transfer key disappears when I press the flash key? You do not need to use the flash key to transfer a call. The transfer button performs a flash function already. To perform call handling functions such as transfer, hold, park or conference please use the Transfer, Park and Conf softkeys.
This warranty sets forth the entire liability and obligations of Sayson Inc. with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness for particular purpose and merchant-ability. Warranty Repair Services Should the set fail during the warranty period, in North America, please contact your authorized Sayson dealer.
Use When using your telephone equipment, basic safety precautions should always be followed to reduce risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow the instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4.
Telephone Network. (The FCC registration number appears on a sticker affixed to the bottom of the telephone.) Your connection to the telephone line must comply with these FCC rules: • An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network premises wiring using a compatible modular jack which is Part 68 compliant. See installation instructions for details.
EMI/EMC (FCC Part 15) Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
