User Guide

Troubleshooting

41-001129-00 Rev 09, Release 1.4.1 9-3

Troubleshooting

In the Aastra Web UI, you can configure the log settings at

Advanced Settings->Troubleshooting->Log Settings.

Support Information

You can save the local and/or server configuration files of the IP phone to the

location specified in the "Log Settings" section.

Performing this task allows Aastra Technical Support to view the current

configuration of the IP phone and troubleshoot as necessary.

You can also display task and stack status information about the IP phone. Aastra

Technical Support uses this information for troubleshooting the IP phone when

required.