480i SIP IP PHONE RELEASE 1.
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2005 Aastra Telecom. www.aastra.com All Rights Reserved.
SOFTWARE LICENSE AGREEMENT Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
About this Guide ..........................1 Additional Features....................17 Documentation.............................1 Star Codes ................................17 Services ....................................17 Introduction ..................................1 Phone Features ..........................1 General Requirements ................1 Installation and Set-up ................2 Getting Started.............................3 When You First Plug in Your Phone ..............................
About this Guide About this Guide This guide explains how to use the basic features of your new 480i phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system. Your system administrator has the ability to customize some features on this phone.
• Category 5/5e straight through cabling • Power over Ethernet (PoE) power supply (optional accessory – necessary only if no inline power is provided on the network). 2 480i IP Phone User Guide Installation and Setup If your system administrator has not already setup your 480i phone, please refer to the Aastra 480i Installation Guide for basic installation and physical setup of the 480i.
Getting Started Getting Started When You First Plug in Your Phone The 480i automatically begins the startup sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The first screen to display is the Aastra splash screen. Updating Your Phone Startup Screens After the phone displays the Aastra splash screen, or after downloading an update (if an update was available), the phone displays the Idle State screen.
The "Network Disconnected" prompt appears on the display and the telephone status light turns on when the phone is not properly connected to the network. The phone also displays the default time and date of 12:00am Jan 1st, 2005 or the equivalent. Check that the cables are tightly connected to the phone and to the wall jack. The phone should automatically detect when it is reconnected and will display the "Network Connected" prompt for a few seconds.
Customizing Your Phone Customizing Your Phone Setting Your Options Pressing the % key gives you a list of configuration options. You can also change these options in your phone through the Aastra Web UI. Refer to the Aastra 480i Installation Guide for information on less advanced configuration options. Note: Some options should only be set up or changed by a network or system administrator. Please contact your system or network administrator before adjusting any administrator level options.
1. Open your web browser and enter the phone’s IP address or host name into the address field. 2. At the prompt, enter your username and password and click . Note: For a user, the default user name is "user" and the password field is left blank. The Network Status window displays for the IP phone you are accessing. 3. You can logout of the Aastra Web UI at any time by clicking LOGOFF. The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings.
Using the 480i Phone Using the 480i Phone Hard keys There are hard keys on your phone, such as Hold, Redial, Xfer, Icom and Conf that are configured for these call-handling features. These keys are static and cannot be reprogrammed or changed. They are located in two different areas on the phone.
the Back softkey accesses the softkeys on the previous screen. Softkeys Your 480i has 6 softkey access buttons, 3 on either side of the phone’s display. The softkey menus will change depending on the phone’s state, displaying relevant softkeys only. Idle State The Idle State menu appears when your phone is not in use. Your system administrator can set these softkeys up through the configuration files for your phone.
Using the 480i Phone Softkeys as Line/Call Appearances Your system administrator may have customized the softkeys on your 480i phone to function as line/call appearance softkeys. These line/call appearance softkeys function in a similar manner to the 4 line/call appearance hard keys and lights on your phone. For details on the line/call appearance hard keys and lights, please refer to the section "Multiple Line and Call Appearances" on page 7 of this manual.
Softkeys as Customized Speeddials In active states, such as ringing, conference, connected, etc., all softkeys disappear except softkeys that have been set up as line/call appearances, and any context dependent softkeys required for the active state, such as the Drop softkey in the connected state. Typically, context dependent softkeys appear in the top left position and all line/call appearance softkeys appear in the remaining positions. If DND is set on a softkey, the key switches DND ON and OFF.
Using the 480i Phone indicator on the Supervisor’s phone shows that the worker’s phone is in use and busy. On the 480i, the busy and idle indicators show on the IP phone screen display next to the softkey programmed for BLF functionality. When the monitored user is idle, an icon with the handset on-hook shows next to the BLF softkey. When the monitored user is on an active call, a small telephone icon is shown with the handset offhook.
Depending upon how you have set the Live DialPad option in your phone, your phone will either dial the digits as soon as they are pressed or collect the digits on the screen before dialing. See the section “Customizing your phone” in the Aastra 480i Installation Guide for more information on how to configure the Live DialPad option.
Making Calls hook, press d to disconnect a handsfree call. When handsfree is on, the speaker light turns on. Using a Headset The 480i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.
When a call is ringing at your extension, you will see the Inbound Call screen. The line/call appearance light will flash quickly for the incoming call. Tue Jan 01 10:10am L1 Ring 1202 Michelle LeBlanc Pickup Answering an Incoming Call To answer the call: • For handsfree operation, press the Pickup softkey or the line/ call appearance button for the incoming call. • Press the d /f button for handsfree or headset operation.
Handling Calls Handling Calls When you are connected to a call, you can use the hard keys on the phone to transfer, conference or place a call on hold. Placing a Call on Hold When you place a call on hold, only your phone can retrieve the call. To place a call on hold: 1. Connect to the call (if not already connected). 2. Press the Hold softkey. Jan 01 10:10am 00:27 L1 Hold > 1202 Michelle LeBlanc Pickup The line/call appearance light will begin to flash slowly.
L2 Dial > 1203 Juan Perez Dial 4. If you do not wish to transfer the call, place the handset back on hook or press the b button. To go back to the original call, press the line/call appearance button for the held call. 5. To complete the transfer, you can press the .button again. Conferencing Calls The 480i phone supports up to three parties (including yourself) in a conference call. This is also known as a 3 Way call. To create a conference call: 1.
Additional Features Additional Features Picking up Calls If you are juggling multiple calls, you can scroll through call information by pressing the 3 and 4 navigation keys. If you wish to connect to an incoming call or re-connect to a call you placed on hold, press the line/call appearance button for the call or press the Pickup softkey.
1. Press x on the phone to display the Services menu. 2. Select "Custom Features". 3. Use the r and s to scroll through the line items in a menu-driven and directory "Custom Features" screen. Message services display to the screen after selecting the "Custom Features" option. For user input services, follow the prompts as appropriate. 4. To exit from the "Customized Features" screen, press Exit.
Additional Features Downloading the Callers List Use the following procedure to download the Callers List using the Aastra Web UI. From the Aastra Web UI: 1. Click on Operation->Directory. 2. In the Callers List field, click on . A File Download message displays. 3. Click OK. 4. Enter the location on your computer where you want to download the Callers List and click SAVE. The callerslist.csv file downloads to your computer. 5. Use a spreadsheet application to open and view the Callers List.
Using the Directory List Use the following procedures to access the Directory List. On the IP phone: 1. Press x on the phone to display the Services menu. or Press the r key to enter the Directory List directly. (skip to step 3) 2. From the Services menu, select "Directory List". 3. Use the r and s to scroll through the line items in the Directory List. 4. To delete all entries in the Directory list, press the DeleteList softkey at the "Directory List" header.
Additional Features 10.To exit the Directory List, press the Quit softkey. Voicemail The Voicemail feature on the 480i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number. The Voicemail list displays a list of phone numbers assigned to the 480i that have registered voicemail accounts associated with them.
Setting Call Forwarding The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination. The phone sends the SIP message to the SIP proxy, which then forwards the call to the assigned destination. Use the following procedure to configure phone-wide call forwarding. Call forwarding is disabled by default. Your system administrator can enable call forwarding on a phone-wide basis or on multi-line phones on a per-line basis.
Language 4. In the "Number of Rings" field, enter the number of rings you want to set before the call is forwarded. Valid values are 1 to 9. 5. Click to save the Call Forward settings. The changes are dynamic and are immediately applied to the phone. For Per-Line Call Forward Settings (not applicable to the 9112i): 1. Select a line to set Call Forwarding on. 2. In the "Mode" field, select the mode you want to set on this line.
Why doesn’t my phone ring? Why is my display blank? Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume button when the phone is on-hook and idle. For more information, refer to the “Adjusting Volume section” in the Aastra 480i Installation Guide provided with your phone. Ensure that power is being provided to your phone.
Troubleshooting How do I change my User Password? You can change the user password from the IP phone UI or the Aastra Web UI. From the IP phone: 1. Press % on the phone to enter the Options List. 2. Select User Password. 3. Enter the current user password. 4. Enter the new user password. 5. Re-enter the new user password. Aastra SIP 480i/480i CT/9112i/9133i IP Phone Administration Guide. for details.
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Limited Warranty shipping charges. For further information and shipping instructions; In North America, contact our service information number: 1-800574-1611. Outside North America, contact your sales representative. Note: Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void the warranty.
Index Index Numerics 480i additional features of 17 connected state 11 customized features 17 customizing 5 features of 1 finding IP address for 5 hard keys 7 idle state 8 line settings 7 making calls 12 plugging in 3 requirements of 1 restarting 4, 26 softkeys 8 star codes for 17 startup screens 3 updating 3 using 7 A Aastra Web UI accessing 6 basic settings 6 operation description status 6 about this guide 1 6 B bad encryped file 26 C call forwarding 23 configuring 23 callers list downloading to pho
N W network disconnected no service 26 4 O options, setting 5 R redial 13 redial key 13 requirements 1 restarting the phone 4 restarting, IP phone 26 S services 17 callers list 18 directory list 20 missed called indicator 19 voicemail 21 softkeys 8 as customized "Do not Disturb" 10 as customized BLF 10 as customized BLF list 11 as customized speed dials 10 as Line/Call Appearances 9 customizing 8 speakerphone, using 12 star codes 17 U user password, changing 26 V voicemail overview Index-2 21 4
If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problems, please visit our website at www.aastra.com or call 1-800-574-1611 for technical assistance. © Aastra Telecom Inc.
