53i IP Phone User Guide Release 2.
Aastra Telecom does not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom is not liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2007 Aastra Telecom. www.aastra.com All Rights Reserved.
Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Table of Contents Software License Agreement .................................................................... iii About This Guide ........................................................................................1 Documentation.............................................................................................1 Introduction .................................................................................................2 Phone Features.....................................................
Table of Contents Table of Contents Do Not Disturb (DND) Key .................................................................................. 48 Busy Lamp Field (BLF) Key................................................................................. 49 BLF List Key......................................................................................................... 50 Flash Key...............................................................................................................
Table of Contents Enable/Disable Call Waiting ............................................................................... 118 Play Call Waiting Tone ....................................................................................... 120 Stuttered Dial Tone.............................................................................................. 121 XML Beep Support ............................................................................................. 122 Status Scroll Delay ..............
About This Guide This guide explains how to use your new 53i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone. Documentation • Aastra 53i IP Installation Guide – Contains installation and set-up instructions, general features and functions, and basic options list customization.
Introduction Introduction This 53i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 53i IP telephone provides communications over an IP Network using the SIP IP telephony protocol.
Installation and Setup If your System Administrator has not already setup your 53i phone, please refer to the Aastra 53i Installation Guide for basic installation and physical setup of the 53i. For more advanced administration and configuration information, System Administrators should refer to the Aastra SIP 51i, 53i, 55i, 57i, 57i CT IP Phone Administrators Guide.
Getting Started Getting Started The 53i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 53i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. 1. The phone displays the following startup screens.
If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. Downloading language packs..... When the configuration update is complete, the phone displays the following screens.
Getting Started Idle Screens Idle Screen 1 When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen: 1 John Burns 9054550055 Sat Jun 8 2:55pm The Idle State screen lists your name (SIP screen name), extension (or phone number), and day, date, and time. The "1" in the upper corner in the above example indicates the idle screen for the first line appearance.
Incomplete Configuration If your phone displays an "Incomplete Config" message without any extension or user name at the end of the start up sequence instead of an Idle state screen, this inidicates the phone configuration that was downloaded from the configuration server is not complete or correct. Contact your System Administrator for assistance.
IP Phone Keys and Key Descriptions IP Phone Keys and Key Descriptions The following sections describe the various 53i phone key functions, and how they help you make and manage your calls and caller information. Key Panel The following table identifies the keys on the key panel of your 53i IP phone that you can use for handling calls. Keys Key Description Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.
Keys Key Description Line/Call Appearance key - Connects you to a line or call. The Aastra 53i IP phone supports up to 3 line keys. Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute). Navigation keys - Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages).
IP Phone Keys and Key Descriptions Keys Key Description Programmable keys - Six Top Keys: 4 are programmable keys. Note: Keys 1 and 2 are hardcoded as the SAVE and DELETE keys, respectively, and cannot be altered. The following are the default functions for the programmable keys on the 53i IP phone: 1 - Save (hardcoded) Allows you to save numbers and/or names to the Directory. Using this key, you enter the number, name, and line (or speeddial key) to record in the Directory List.
Methods for Customizing Your Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP Phone • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options the IP Phone UI. key and accessing Option Number Methods for Customizing Your Phone These options allow you to customize the following phone settings. Option 1 Call Forward 1. Cfwd Number 2. Cfwd Mode 3.
Methods for Customizing Your Phone Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied. Option Number Option 1 Call Forward 1. Cfwd Number 2. Cfwd Mode 3. No. Rings 2 Preferences 1. Tones Ring Tone Tone Set 2. Contrast Level 3. Live Dialpad 4. Set Audio Audio Mode Headset Mic Vol 3 Phone Status 1. IP&MAC Addresses 2. LAN Port 3.
Using the IP Phone UI IP Phone UI 1. Press the Options key on the phone to enter the Options List. 2. Use and to scroll through the list of options, or press the number corresponding to the Option. 3. Press Enter, the 4 key, or press the digit number of the corresponding option to select an option. 5. Press the Set or Done key to save the change. 6. Press the button, the 3 key, or the out saving changes.
Methods for Customizing Your Phone Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see "Finding Your Phone’s IP Address" on page 18. Using the Aastra Web UI Aastra Web UI 1.
The Network Status window displays for the IP phone you are accessing.. Methods for Customizing Your Phone 3. You can logout of the Aastra Web UI at any time by clicking Log Off.
Methods for Customizing Your Phone The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone. The information in the Network Status window is read-only. Operation User Password - Allows you to change user password.
Descriptions Basic Settings Preferences - Allows you to enable/disable the following: • Suppress DTMF Playback • Display DTMF Digits • Call Waiting • Play Call Waiting Tone • Stuttered Dial Tone • XML Beep Support • Status Scroll Delay • Incoming Call Interrupts Dialing • Goodbye Key Cancels Incoming Call • UPnP Mapping Lines • Message Waiting Indicator Line This category also allows you to configure: • incoming Intercom call settings • ring tones (global and per-line basis) • ring tone sets • time and da
Phone Status Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display. This option allows you to view your phone’s: • Network status including your phone’s IP and MAC address • Local Area Network (LAN) port • PC port • Firmware version Use the following procedure to view the status of your phone using the IP Phone UI. IP Phone UI 1.
3. Select "IP&MAC Addresses" and press the 4 key. 1 IP&MAC Addresses =Next =Enter The IP address of your 53i IP phone displays in the "IP Address" field. IP Address: 10.40.50.112 =Next =Exit Phone Status via the Aastra Web UI After accessing your phone via the Aastra Web UI, the first screen to display is the phone’s Status Screen. This screen is view only.
Customizing Your Phone Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis.
Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country.
Customizing Your Phone Aastra Web UI 1. Click on Basic Settings->Preferences->Ring Tones. For global configuration: 2. In the "Ring Tones" section, select a country from the "Tone Set" field. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US. 3. Select a value from the "Global Ring Tone" field. Note: *See the Ring Tones Table on page 20 for valid values. For per-line configuration: 4.
Contrast Level The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. Setting Contrast Level IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Contrast Level. 4. Use the 3 and 4 nagivation buttons to increase or decrease the intensity of contrast lighting on the LCD. 5.
Customizing Your Phone Set Audio The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone. You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 53i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Headset Mic Volume The "Headset Mic Volume" option allows you to set the volume level for the headset microphone. Setting Audio Mode and Headset Mic Volume IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Set Audio. 4. Select Audio Mode. 5. Select the audio mode you want to use on your phone. Valid values are: Speaker Headset Speaker/Headset Headset/Speaker 6. Press Done to save your selection. 7. Select Headset Mic Volume. 8.
Customizing Your Phone Time and Date On the IP phones, you can configure the following: • • • • Time and date Time and date format Time zone Daylight savings time • Time Servers (Administrator use only;password protected) Note: You can set the above features using the IP Phone UI. However, only the Time and Date Formats can be set using the Aastra Web UI. The "Time Server" configuration is for Administrator use only and is password protected. Contact your System Administrator for more information.
7. Select a date format from the list of options. Default is Sun Jan 2. Valid values are: • • • • • • • • • • • Sun Jan 2 (Default) 2-Jan-00 2000 01 02 02/01/2000 02/01/00 02-01-00 01/.02/00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan • 02.01.2000 8. Press Set to save the Date Format setting. Set Time Zone 1. Select Preferences. 2. Select Time and Date. 3. Select Time Zone. Customizing Your Phone 4. Press * to display a list of Time Zone options. A list of Time Zones display for different areas of the world. 5.
Customizing Your Phone Aastra Web UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: 12h (12 hour format) (default) 24h (24 hour format) Note: The time and time format you configure display on the phone’s idle screen. 3. In the “Date Format” field, select the date format you want to use on your phone. Default is WWW MMM DD.
Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
Customizing Your Phone Aastra Web UI Note: You must have the language pack(s) already loaded to your phone in order to use them. For more information about loading language packs, see your System Administrator. 1. Click on Basic Settings->Preferences->Language Settings. 2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP phone supports the following languages: English (default) French Spanish German Italian Note: All languages may not be available for selection.
User Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password Then you need to: using the IP Phone UI, use that new password to log into the Aastra Web UI. using the Aastra Web UI, use that new password when changing the user password via the IP Phone UI.
Customizing Your Phone Aastra Web UI 1. Click on Operation->User Password. 2. In the "Current Password" field, enter the current user password. Note: By default, the user name is “user” (all lowercase) and the password field is left blank. 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5. Click to save your changes.
Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). Default password is an empty string "" (field is blank).
Customizing Your Phone Restarting your phone You may want to restart your phone to check for updates for your phone on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your System Administrator, or should you experience any unexpected behavior. IP Phone UI 1. Press the button on the phone to enter the Options List. 2. Select Restart Phone. 3.
Phone Lock You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra Web UI. • At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see "Phone Lock Key" on page 74. In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password.
Customizing Your Phone Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click . The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click . The phone unlocks dynamically and displays the following message: "Phone is unlocked".
Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
Customizing Your Phone Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area. Aastra Web UI 1. Click on Operation->Phone Lock. 2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local area to contact emergency services. For multiple numbers, enter a “|” between each emergency number. For example: 911|110 Default for this field is 911|999|112|110. 3.
Line Keys and Programmable Keys This section describes the Multiple Line/Call Appearance Keys (L1, L2, and L3) and the customizable programmable keys located at the top left on the phone. Programmable Keys Multiple Line and Call Appearance Keys The 53i has 3 hard line/call appearance keys each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of.
Line Keys and Programmable Keys Programmable Keys There are six function keys on the 53i phone, 4 of which are programmable, located to the left of the paper label. Save Key Delete Key Directory Callers List Transfer Conference Programmable Keys Note: If a 536M Expansion Module(s) are attached to the phone, you can configure 36 additional keys on each Expansion Module (Phone allows up to 3 expansion modules totaling up to 108 additional softkeys).
Key Function Description Indicates the key is configured to accept an XML application for accessing customized XML services. You can also specify an XML key URL for this option. Flash Indicates the key is set to generate a flash event when it is pressed on the 53i. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Line Keys and Programmable Keys Line Key You can set a programmable key to act as a line/call appearance key on the 53i. The programmable key acts as a line that behaves the same as a hard line key (L1, L2, and L3) . For more information about the behavior of line keys, see "Multiple Line and Call Appearance Keys" on page 39. You use the Aastra Web UI to set a programmable key as a line. Configuring a Line Key Aastra Web UI Use the following procedure to set a programmable key to function as a line. 1.
Speeddial Key The normal function of the speeddial option allows you to dial a number quickly by pressing a programmable key configured for speeddialing. You can program the keys on the 53i to speeddial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail. The speeddial function can be set using the IP Phone UI or the Aastra Web UI.
Line Keys and Programmable Keys After entering the number, the prompt, "Use Save to end" displays on the screen. 3456 Use Save to end 3. Press Save to save the number as a speeddial key. By default, the phone automatically assigns the speeddial key to line 1 if available. To select a different line, press the Change softkey and select a different line, or use the phone’s keypad to select a number (1-9), or use the and to make your selection. Line: 1 Change Use Save to end 4.
1. Press the Save key. The screen displays "Save to?" Save to? 2. Select a Programmable key you want to save to. 3. At the "Enter Number" prompt, use the dial pad key to enter the number. Enter Number > 5553491234 5. At the "Enter Name" prompt, use the dial pad keys to select the letters. Continue to press the number key to access the next letter for that key (i.e. press 2 three times to access C). Press 4 to move to the next space, or wait a moment and the cursor automatically advances.
Line Keys and Programmable Keys Creating a Speeddial Key Using the Aastra Web UI Aastra Web UI 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 2. Select from "Key 3" through "Key 6". 3. In the "Hard Key" field, select Speeddial to apply to the programmable key. 4. In the "Value" field, enter the phone number, extension, or speeddial prefix to apply to this hard key.
Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial Key IP Phone UI Use the following procedure to save an entry from your Directory List, Callers List, or Redial List on the IP phone. Save Key Directory List Key Callers List Key 1. Press the Directory List, Callers List, or Redial List key. From the Directory List, Callers List, or Redial List, scroll through the list to find the name and number that you wish to save to your speeddial. 2. Press the Save key. 3.
Line Keys and Programmable Keys Do Not Disturb (DND) Key The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF. Note: You can configure DND using the Aastra Web UI only. If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set.
Busy Lamp Field (BLF) Key The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone. Note: The BLF setting is applicable to the Asterisk server only. Example A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle).
Line Keys and Programmable Keys BLF List Key (For use with the BroadSoft Broadworks Rel 13 or higher platform only) The BLF\List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal. Note: Your System Administrator must have BLF List enabled on the BroadWorks Server. Contact your System Administrator for more information.
Configuring a BLF List Key Aastra Web UI The BLF List function can be configured on the 53i using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation>Programmable Keys->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my480i-blf-list@as.broadworks.com. The value of the BLF\List URI parameter must match the list name configured.
Line Keys and Programmable Keys Flash Key You can set a programmable key to generate a flash event when it is pressed on the 53i. You do this by setting the programmable key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Configuring a Flash Key Aastra Web UI 1. Click on Operation->Programmable Keys. 2. Select a "Key 3" through "Key 6". 3. In the "Hard Key" field, select flash. 4.
Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 53i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, you must first configure an ACD programmable key or Expansion Module softkey.
Line Keys and Programmable Keys Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to configure ACD on the 53i IP Phone. Aastra Web UI 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 2. Select a "Key 3" through "Key 6". 3. In the "Hard Key" field, select Automatic call distribution. 4. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.
Using the ACD Feature on your IP Phone The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, you must preconfigure an ACD programmable key on your IP Phone as described in the previous procedure. Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for more information.
Line Keys and Programmable Keys 4. Using your keypad, enter your Password (provided by your System Administrator) and press the Key. 5. Press 4 (Login) to login to the queue. You are logged into the queue and the following screen displays. ACD: = Avail = Logout 6. To allow your phone to be available in the queue, press The following screen displays. (Avail).
Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features. The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify the extension that you want to monitor.
Line Keys and Programmable Keys 4. In the “Value” field, specify the extension you want to intercept when you press this softkey. For example: 2200. 5. In the "Line" field, select the line for which to apply the Directed Call Pickup configuration. Valid values are 1 through 9. 6. Click to save your changes. Configuring Group Call Pickup (GCP) Key (for Sylantro Servers) Use the following procedure to configure Group Call Pickup using the Aastra Web UI.
Using Directed Call Pickup/Group Call Pickup Use the following procedure for the DCP/GCP feature on your phone. IP Phone UI Note: Before using the DCP/GCP feature on your phone, you must first configure the DCP or GCP Key. You must identify the extension(s) or phone number(s) you want to monitor when configuring the key. See the previous procedures to configure a DCP or GCP Key. Using Directed Call Pickup (DCP) 2. Use the and keys to scroll through the list to select an extension. 3.
Line Keys and Programmable Keys XML Key The 53i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. You can configure XML using the Aastra Web UI only.
Configuring an XML Key Aastra Web UI 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 4. In the "Value" field, enter a URI(s) to apply to this key. Note: Contact your System Administrator for the appropriate value to enter in the "Value" field. If you specify multiple URIs in the "Value" field, a list of XML applications appears for selection after pressing the XML key. 5. Click to save your changes.
Line Keys and Programmable Keys Sprecode Key You can set a programmable key to automatically activate specific services offered by the server. For example, if the sprecode value of *82 is configured, then by pressing the Sprecode programmable key, *82 automatically activates a service provided by the server. Contact your System Administrator for information about available services.
Park/Pickup Keys The 53i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ PBX servers.
Line Keys and Programmable Keys Configuring Park/Pickup Keys Aastra Web UI Use the following procedure to configure park/pickup on the 53i phone. 1. Click on Operation->Programmable Keys. 2. Select two keys from "Key 3" through "Key 6". 3. In the "Hard Key" field, select Park for the first key. For the second key, select Pickup. 4. In the "Value" fields, enter the appropriate values based on the server in your network.
Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Park a Call 1. While on a live call, press the "Park" programmable key. 2. Perform the following for your specific server: For Asterisk Server - Server announces the extension number where the call has been parked. Once the call is parked, press the key to complete parking.
Line Keys and Programmable Keys Last Call Return (lcr) Key (for Sylantro Servers) Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a key. This feature is for Sylantro servers only. How it works If you configure "lcr" on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for “lcr” and the phone dials the last call you received.
Directory Key By default, the 53i has a Directory key configured on Key 3. However, using the Aastra Web UI, you can assign the Directory key to another available key if required (Key 3 through Key 6).. Directory Key Reference For more information about the Directory List, see "Directory List" on page 94. Configuring a Directory Key Aastra Web UI Use the following procedure to configure a Directory key on the 53i phone. Note: Key 3 is set as a Directory key by default. 1.
Line Keys and Programmable Keys Callers List Key By default, the 53i has a Callers List key configured on Key 4. However, using the Aastra Web UI, you can assign the Callers List key to another available key if required (Key 3 through Key 6). Callers List Key The Callers list is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called your phone. Reference For more information about the Callers List, see "Callers List" on page 104.
Transfer Key By default, the 53i has a Transfer key configured on Key 5. However, using the Aastra Web UI, you can assign the Transfer key to another available key if required (Key 3 through Key 6). Transfer Key Reference For more information about using blind and consultative call transfers, see "Transferring Calls" on page 85. Configuring a Transfer Key Aastra Web UI Use the following procedure to configure a Transfer key on the 53i phone. Note: Key 5 is set as a Transfer key by default. 1.
Line Keys and Programmable Keys Conference Key By default, the 53i has a Conference key configured on Key 6. However, using the Aastra Web UI, you can assign the Conference key to another available key if required (Key 3 through Key 6). Conference Key The Conference key allows you to link three active calls into a single conference (Local Conferencing).
Intercom Key By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. For more information about changing the behavior of incoming Intercom calls, see the section "Incoming Intercom Call Features" on page 129. Your System Administrator can enable outgoing intercom calls on your phone. If enabled, you must configure an Icom key on your phone to use for outgoing intercom calls.
Line Keys and Programmable Keys Using the Icom Key (for Outgoing Intercom Calls) IP Phone UI 1. Press the Icom key. 2. Enter the extension number of the person you want to intercom or the BLF softkey for that extension. 3. After a beep tone, your phone automatically connects with the remote extension and you can speak through its speaker. 4. To cancel intercom, press or hang up the handset. 5.
None Key You can set a key to force a blank entry on the IP phone display for a specific key. You do this by setting the key to "none". If a particular key is not defined, it is ignored. Setting a None Key Aastra Web UI Use the following procedure to configure a None key on the 53i IP Phone. 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . Line Keys and Programmable Keys 2. Select from "Key 3" through "Key 6". 3. In the "Type" field, select None. 4.
Line Keys and Programmable Keys Phone Lock Key You can configure a programmable key on the phone to use as a lock/unlock key. You assign the function of the key as “Phone Lock”. Use the following procedure to configure a programmable key as a lock/unlock key in the Aastra Web UI. Configuring a Phone Lock Key Aastra Web UI 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 2. Select from "Key 3" through "Key 6". 3.
Using the Lock/Unlock Key on the IP Phone After configuring a programmable key as a lock/unlock key, refer to the following procedure to use the key on the IP phone. IP Phone UI Lock the Phone 1. Press the Lock programmable key. The phone locks. The LED for the programmable key AND the Message Waiting Lamp illuminate steady ON. An “Unlock” label appears next to the programmable key you just pressed. Line Keys and Programmable Keys Unlock the Phone 1. Press the Unlock programmable key.
Line Keys and Programmable Keys Deleting a Key Aastra Web UI Use the following procedure to delete a programmable key function using the Aastra Web UI. 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 2. Select from "Key 3" through "Key 6". 3. In the "Type" field, select none from the list of options. 4. Click to save your changes. The programmable function is deleted from the IP phone memory.
Making Calls This section describes ways to make calls on your 53i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing or • pressing a line/call appearance button. At the dial tone, enter the number you wish to call. Note: After dialing the number, the phone has a short delay before sending the call. To send the call immediately, you can press the "#" key immediately after dialing the number.
Making Calls Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone, see "Set Audio" on page 24. IP Phone UI • To dial using handsfree, first press tone. and enter a number at the dial • To answer a call on your phone using handsfree, press appearance button.
Using a Headset The 53i accepts headsets through the modular RJ9 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset. Advanced Volume Controls for the Headset Mic On the 53i, there are 3 options for the headset microphone volume.
Making Calls Redial IP Phone UI • Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called is called back. • If you are on-hook and press , a Redial Directory list appears on- screen. The redial list is available during active calls. It stores up to the last 100 numbers you called, allowing you to scroll through and select the number you wish to redial.
Deleting from the Redial List Note: You cannot delete individual entries in the Redial List. IP Phone UI Delete All Items 1. Press . 2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items. DELETE again to erase all items Redial List is empty Mute You can use the Mute key to mute the handset, headset, or speakerphone. When you use the mute key on your phone, you cannot be heard on an active call or on a conference. When a call is muted, the icon displays as follows.
Making Calls IP Phone UI Press the button at any time to mute handset, headset, or handsfree. The speaker light flashes slowly and you can hear the caller, but they cannot hear you. To switch mute on or off, press . Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call.
Receiving Calls When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/ call appearance light flashes quickly for the incoming call. Laflamme & Assoc 555-1234 Answering an Incoming Call IP Phone UI To answer the call • For handsfree operation, press or the line/call appearance button for the incoming call. • Press for handsfree or headset operation.
Handling Calls Handling Calls When you are connected to a call, you can use the hard keys or programmable keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold place a call on hold, only your phone can retrieve the call. key. When you When a call is on hold, the icon displays on-hook as follows. 1 Call held 03:05 For on-hold calls, the timer displays as running and the Line and main LEDs flash.
Automatic Hold When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button. If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where that call is being held. Press to disconnect the call.
Handling Calls 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the Transfer Key. You should hear a dial tone as a second line opens up. 3. Dial the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1. 4. To complete a "blind" transfer, press the Transfer Key again before the receiving end answers.
Conferencing Calls The 53i IP phone offers two methods of conferencing: • Local conferencing (default method). • Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator must enable this method). By default, the Conference key is Key 6 on your phone. A Conference key must be set up on your phone before you can set up conference calls. To assign a key as a Conference key, see "Conference Key" on page 70.
Handling Calls Using Local Conferencing IP Phone UI Use the following procedure to create a conference call using local conferencing. Use the following illustration as a reference. Conference Key 1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the speakerphone key. A line opens up. 2. Call Party 2 by dialing their number (or answer an incoming call of a Party). 3. Wait for Party 2 to answer.
Joining Two Active Calls in a Single Conference IP Phone UI 1. Begin with active calls on two different lines (for example, Line 1 and Line 2 have active calls). 2. Press the Line key for which you want to conference the two calls together (for example, Line 1). 3. Press the Conf key. 4. Press the Line key that has the second active call (for example, Line 2). 5. Press the Conf key. The two active calls link into a conference call on Line 1.
Handling Calls Centralized Conferencing (for Sylantro and Broadsoft Servers) The 53i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 53i uses Loca Conferencing by default. Your Administrator can configure Centralized Conferencing globally on all lines or on specific lines.
Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers) Note: You can have an unlimited number of parties in a conference (dependent on the limitations of the server. 1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the Speakerphone Key. A line opens up. 2. Call Party 2 by dialing their number (or answer an incoming call of a Party). 3. Wait for Party 2 to answer.
Handling Calls Setting Up Multiple Conferences (for Sylantro Server only) Note: The 53i is limited to 9 conferences (a single conference each on lines 1 through 9). 1. Start Conference 1 using the procedures in the previous section, "Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers)". 2. When you are finished adding all required parties to Conference 1, press an available Line Key to start Conference 2. You are Party 1 on Conference 2. Call Party 2. 3.
Ending Calls IP Phone UI To end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold). Press or the line/call appearance button of the active call to end the call. If connected through the handset, you can also place the handset back on hook to end the call.
Managing Calls Managing Calls The 53i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • • • • • Directory List Callers List Call Forwarding Missed Calls Indicator Voicemail Directory List The Directory List is your personal phone book, conveniently stored within your phone.
3. To search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P). Continue to press the dial pad number to access other letters on the same key (for example, press 7 three times for ‘Ron’). If there are multiple entries under the same letter, you can use and to scroll through the list, or continue to press the next letters of the name to find a better match. 4.
Managing Calls Adding an Entry to the Directory List IP Phone UI Use the following procedures to add a new entry to the Directory List. Use the following illustration as a reference. Save Key Delete Key Directory Key Notes: 1.Use the 3 Key when required for backspacing. 2.You can exit the entry process any time by pressing the Key. 1. Press the Directory Key (Key 3). 2. Press Save (Key 1). The "Enter Number" prompt displays. 3. Enter a phone number using the numbers on the keypad and press Save.
Adding an Entry to the Directory List from the Save Key You can also add a new entry to the Directory List from the Save Key (Key 1). Notes: 1.Use the 3 Key when required for backspacing. 2.You can exit the entry process any time by pressing the Directory Key. Key or the 1. Press the Save Key. The "Save to?" prompt displays. 2. Press the Directory Key. The "Enter Number" prompt displays. 3. Enter a phone number using the numbers on the keypad and press Save.
Managing Calls Editing an Entry in the Directory List IP Phone UI Use the following procedure to edit an entry in the Directory List. Use the following illustration as a reference. Save Key Directory Key 1. Press the Directory Key. 2. Access the entry you want to edit by pressing the first letter of the name on the dial pad, or use and to scroll through the list to find the name. 3. To begin editing, press 3.
Deleting an Entry from the Directory List You can delete a single entry from the Directory List, or you can delete all entries from the Directory List. IP Phone UI Use the following procedures to delete a single entry or all entries from the Directory List. Use the following illustration as a reference. Delete Key Directory Key Delete a Single Entry 1. Press the Directory Key. 2. Press and to find the entry you want to delete. 3. Press the Delete Key.
Managing Calls 3. Press the Delete Key again to erase all entries from the Directory List. The "Directory empty" prompt displays..
Saving from the Callers List IP Phone UI Use the following procedure to save names/numbers from the Callers List to the Directory. Use the following illustration as a reference. Save Key Directory Key Callers List Key 1. Press the Callers List Key (Key 4). 2. From the Callers List, scroll through the list to find the name and number that you want to save to your Directory. 3. Press the Save Key. 4. Press the Directory Key to save the number you selected to the Directory List.
Managing Calls Saving from the Redial List IP Phone UI Use the following procedure to save names/numbers from the Redial List to the Directory. Use the following illustration as a reference. Save Key Directory Key Redial List Key 1. Press the Redial List Key ( ). 2. From the Redial List, scroll through the list to find the name and number that you want to save to your directory. 3. Press the Save Key. 4. Press the Directory Key to save the number you selected to the Directory List.
Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application. The file displays the name, phone number, and line number for each Directory entry.
Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 53i IP Phone stores information for up to 200 incoming calls in the Callers list. By default, the Callers List Key is Key 4 on the top left of your phone. Callers List Key Note: Your System Administrator can create a custom Callers List XML application allowing you to access the Callers List via an XML Key instead of the Callers List Key.
Caller’s List Screen Display Display Item Description 450-349-0438 Indicates you have returned the call from the Callers list. N MAR 04 3:30pm 2x "N" indicates a new call. XX New Callers When you’re not on the telephone and not in the Callers list, the display shows you how many callers have been added to the list since you last checked it. Indicates an unanswered call in the Callers list. Indicates an answered call in the Callers list. Indicates a Call Waiting call in the Callers list.
Managing Calls Accessing the Callers List IP Phone UI Use the following procedure to access the Callers List. Use the following illustration as a reference. Callers List Key Handsfree Button 1. Press the Callers List Key. Press Press and to see the most recent call, or 2. To dial the displayed number just press line keys. 3. Press the Callers List Key to cancel. 106 Model 53i IP Phone User Guide to move through the Callers list. to see the oldest call on your list.
Editing Entries in the Callers List Important: The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix. 007 N John Burns 9054550055 Jun 8 2:55pm IP Phone UI Use the following procedure to edit the Callers List.
Managing Calls Deleting Entries From the Callers List You can delete individual items from the Callers List, or you can delete all items in the Callers List. IP Phone UI Use the following procedure to delete an individual item from the Callers List. Use the following illustration as a reference. Delete Key Callers List Key 1. Press the Callers List Key. 2. Press and to find the item you want to delete. 3. Press the Delete Key. 4. Press the Delete Key again at the prompt to erase the item.
Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers List in a spreadsheet application. This file displays the name, phone number, and the line that the call came in on.
Managing Calls Call Forwarding The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination. The phone sends the SIP message to the SIP proxy, which then forwards the call to the assigned destination. Call forwarding is disabled by default. You can enable call forwarding on a global basis or on an individual line-basis, for each line.
Setting Call Forwarding Use the following procedure to set global call forwarding. For Global Call Forward Settings IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Call Forward and press 4. 3. Select Cfwd Number and press 4. 4. Enter the number destination for which you want your incoming calls to be forwarded and press 4. Note: If you leave the "Number" field blank, call forwarding is disabled. 5. Press to scroll to Cfwd Mode and press 4. 6.
Managing Calls Aastra Web UI 1. Click on Basic Settings->Call Forward. 2. In the "Mode" field, select the mode you want to set on your phone. Note: To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the phone number in the "Number" field. 3. In the "Number" field, enter the call forward number for which you want your calls to be call forwarded. 4. In the "Number of Rings" field, enter the number of rings you want to set before the call is forwarded. Valid values are 1 to 9.
For Per-Line Call Forward Settings Aastra Web UI 1. Click on Basic Settings->Call Forward. 2. Select a line to set Call Forwarding on. 3. In the "Mode" field, select the mode you want to set on this line. Notes: 1.To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the phone number in the "Forward Number" field. 2.To force a line to use the global settings, set the "Mode" field to Global. 4.
Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only. The number of calls that have not been answered increment on the phone’s idle screen as " New Calls". As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List. The user can access the Callers List and clear the call from the list.
Voicemail The Voicemail feature on the 53i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number. The Voicemail list displays a list of phone numbers assigned to the53i that have registered voicemail accounts associated with them. Note: The Voicemail list does not display the voicemail access number.
Additional Features Additional Features This section describes additional features you can use on the 53i phone. Star Codes All of the main call handling and extension management features for your system can be set up as speed dials on programmable keys on your phone. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 53i phone the same way you would on a regular telephone.
Display DTMF Digits A feature on the IP phones allows users to enable or disable DTMF (dual-tone multifrequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a programmable key. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys. This is also known as “touchtone” dialing. Each key you press on your phone generates two tones of specific frequencies.
Additional Features Enable/Disable Call Waiting The call waiting feature notifies the user on an active call, of a new incoming call. You can disable the call waiting feature, so that the new incoming call is automatically rejected by the phone with a busy message.
Enabling/Disabling Call Waiting Aastra Web UI Use the following procedure to enable or disable Call Waiting on the IP phone. Note: "Call Waiting" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. Call Waiting is enabled by default. If required, disable the "Call Waiting" field by unchecking the check box. 3. Click to save your settings.
Additional Features Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone. Note: "Play Call Waiting Tone" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. A call waiting tone is enabled by default.
Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone. Note: "Stuttered Dial Tone" is enabled by default. 1. Click on Basic Settings->Preferences->General. 3. Click to save your settings. Model 53i IP Phone User Guide 121 Additional Features 2.
Additional Features XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)" field at the path Basic Settings->Preferences->General. The default time is 5 seconds for each message to display before scrolling to the next message. You can increase or decrease this time as required.
Additional Features Incoming Call Interrupts Dialing If you are dialing a call on your phone and another call comes in while you are dialing, you can allow the incoming call to interrupt dialing by enabling a parameter called "Incoming Call Interrupts Dialing". You can enable or disable this parameter in the Aastra Web UI at the path Basic Settings->Preferences->General.
Goodbye Key Cancels Incoming Calls The 53i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called "Goodbye Key Cancels Incoming Call" and is configurable via the Aastra Web UI. If you enable this parameter, which is the default, pressing the Goodbye key rejects calls coming into the phone while you are on an active call.
Additional Features Using the Goodbye Key to Cancel Incoming Calls Feature IP Phone UI IF THEN "Goodbye Key Cancels Incoming Call" is enabled AND a second call comes in while you are on an active call, press the Goodbye key to reject the second incoming call. "Goodbye Key Cancels Incoming Call" is disabled AND a second call comes in while you are on an active call, press the Goodbye key to hang up on the active call so you can answer the second incoming call.
UPnP Mapping Lines (for remote phones) Universal Plug and Play (UPnP) is a standard that uses Internet protocols to enable devices to be plugged into a network and automatically know about each other. With UPnP, when a user plugs a device into the network, the device configures itself, acquires a TCP IP address, and uses a discovery protocol based on the Internet's HTTP or HTTPS URL to announce its presence on the network to other devices.
Additional Features Message Waiting Indicator You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on line 3 only, the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Aastra Web UI.
Incoming Intercom Call Features Incoming Intercom By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call. It also mutes the microphone. If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call.
Additional Features Auto-Answer/Play Warning Tone The auto-answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call. If “Auto-Answer” is enabled, the phone automatically answers an incoming intercom call. If “Play Warning Tone” is also enabled, the phone plays a tone to alert you before answering the intercom call. If “Auto-Answer” is disabled, the phone rejects the incoming intercom call and sends a busy signal to the caller.
Note: If the Auto-Answer field is not checked (disabled), the phone rejects the incoming intercom call and sends a busy signal to the caller. 3. The "Microphone Mute" field is enabled by default. The microphone is muted on the IP phone for Intercom calls made by the originating caller. To disable this field, uncheck the box. 4. The "Play Warning Tone" field is enabled by default. If “Auto-Answer” is enabled, the phone plays a warning tone when it receives in incoming intercom call.
Available Features Enabled by Administrators Available Features Enabled by Administrators There are features on your IP Phone that you can use ONLY if an Administrator has enabled them on your phone. Those features are described in this section. Contact your System Administrator for more information.
Customizable Callers List Key Autodial (Hotline and Warmline) Your System Administrator can configure an autodial feature on your phone. If autodial is enabled, the phone automatically dials a preconfigured number whenever it is off-hook. Depending on the configuration specified by your Administrator, the Autodial functions as either a “hotline”, or as a “warmline,” as follows: • Hotline: The IP phone immediately dials a preconfigured number when you lift the handset.
Available Features Enabled by Administrators Answer and Ignore Softkeys for XML Applications If you are accessing XML applications on your phone and a call comes in, your System Administrator can create "Answer" and "Ignore" keys that you can use to either answer the incoming call, or ignore it..
Model 536M Expansion Module The 53i IP Phone offers an optional 536M Expansion Module that attaches to the right side of the phone to provide additional softkeys. Model 536M The softkeys support the following features: • Busy Lamp Fields (BLFs) (maximum of 50) • Speedial • Shared Call Appearance • Phone Lock You can configure the softkeys using the Aastra Web UI. Reference For more information about configuring the expansion module softkeys with these functions, see the "Programmable Keys" on page 40.
Model 536M Expansion Module Using the Expansion Module 536M Expansion Module After configuring the softkeys on the 536M Expansion Module, you can record the name of the softkey on the paper labels provided with the Expansion Module. Press the softkey you want to use when applicable. Softkeys Lock Phone BLF Key Office (speeddial) References For more information about configuring softkeys, see "Programmable Keys" on page 40.
Creating a Speeddial Key from the Expansion Module Keypad IP Phone UI Pressing and holding down a key on the expansion module initiates a speeddial feature. When creating a speeddial key on the Expansion Module, you must select a key that has no preassigned function (key must be set to none). 1. Press a key on the expansion module for 3 seconds. A screen displays on the Phone UI with the prompt, "Enter number>". 2. Enter a phone number or extension to assign to that speeddial key using the phone’s keypad.
Troubleshooting Solutions Troubleshooting Solutions Why is my display blank? Ensure that power is being provided to your phone. Make sure your phone is plugged into a power source. Why is my speakerphone not working? If you press the button and the speaker light flashes and you do not hear dial tone through the speaker phone, the Set Audio option in the phone’s Options list has been set up for headset use.
How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select User Password and press 4. 3. Enter the current user password and press 4. 4. Enter the new user password and press 4.. 5. Re-enter the new user password and press 4. A message, "Password Changed" displays on the screen. Aastra Web UI 1. Click on Operation->User Password. 2.
Troubleshooting Solutions How do I restart the IP phone? IP Phone UI 1. Press the button on the phone to enter the Option List. 2. Use the key to scroll down the list of options to Phone Status and press the 4. key to select. 3. Press the key to scroll to the Restart Phone option. Press the 4. key to confirm and restart the phone. If you do not wish to restart your phone, press the 3 key to cancel. Note: Your phone is out of service temporarily during the restart and downloading process.
How do I lock my phone? You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra Web UI. • At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see "Phone Lock Key" on page 74. Use the following procedure to lock an IP phone using the IP Phone UI. IP Phone UI Lock the Phone 1.
Troubleshooting Solutions Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click . The phone unlocks dynamically and displays the following message: "Phone is unlocked".
Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone.
Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo CET CET AST AST EE-Tallinn ES-Madrid ES-Canary EET CET WET FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris EE
Time Zone Code JM-Jamaica JP-Tokyo EST JST KY-Cayman EST LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana CET EET CET AST AST CET CST CST CST CST MST MST MST PST NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham CST CET CET NRT NUT NZS CHA PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-L
Appendix A - Time Zone Codes Time Zone Name Time Zone Code RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr EET EET MSK SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador CET SGT CET CET CET SRT CST TR-Istanbul TT-Port of Spain TW-Taipei EET AST CST UA-Kiev US-Eastern US-C
Index Numerics 536M 135 53i star codes for 116 A Aastra Web UI Basic Settings parameters 17 Operaton parameters 16 phone status 16 about this guide 1 allow barge-in, for intercom 130 audio, setting 24 auto-answer, for intercom 130 autodial (hotline and warmline) 133 B directory key, softkey for 67 Directory List downloading to phone 103 directory list 94 downloading to PC 103 sorting 95 do not disturb (DND) 48 documentation 1 DTMF, suppressing playback 116 E emergency dial plan, defining 37 empty key, s
Index Index K R keys as Callers List Key 68 as conference key 70 as Directory key 67 as empty key 73 as Last Call Return 66 as transfer key 69 L language overview 29 specifying on IP phone 29 last call return, softkeys for 66 line, setting on programmable key 42 lines settings 39 lock/unlock the phone 141 locking/unlocking the phone 35 via a programmable key 71, 74 M message waiting indicator, configuring 128 microphone mute, for intercom 129 microphone volume, headset 25 missed call summary subscripti
Index Index V voicemail 83, 115 W warning tone, for Intercom 130 warranty, limited 143 X XML application title 60 XML application URI 60 XML beep support 122 XML key, setting 60 XML service, accessing 61 Index-3 Model 55i IP Phone User Guide
If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problems, please visit our website at www.aastra.com or call 1-800-574-1611 for technical assistance. © Aastra Telecom Inc.