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Proprietary and Contents Section 7th Edition (March 3, 2010) © Copyright 2010 Aastra. All rights reserved. Information in this manual may change with product revisions. Aastra may add features or enhancements to the product(s) and/or program(s) described in this manual at any time. Technical Publications freezes the information in this manual based on the specified software and hardware releases. Publications writers incorporate such changes into newly released publication editions.
Proprietary and Contents Section Revision History The following represents the revision history of this publication: Revision Number Date Completed Point of Contact Description 2735-007 02.2010 Bev Marsh Call Mark Hotline Intercom 2735-006 04.2009 Bev Marsh Updates for Pointspan 5.3. 2735-005 02.2009 Bev Marsh Updates for Pointspan 5.2. BLF/DSS. Expansion Modules. Rename phone to 6755i. Updates for Pointspan 5.1. Add Auto Dial.
Proprietary and Contents Section 6753i Product Product Liability Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2005 Aastra Telecom. www.aastra.
Proprietary and Contents Section Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Proprietary and Contents Section Table of Contents 7th Edition (March 3, 2010) ........................................................................................ iii Contact Information .................................................................................................... iii What to Expect when Contacting Company ............................................................... iii Trademarks and Acknowledgements ..........................................................................
Proprietary and Contents Section Installation and Setup.......................................................................................................... 3 Startup Sequence .......................................................................................................... 3 Configuration and Updates .................................................................................... 3 Language Packs ..............................................................................................
Proprietary and Contents Section Configure an Auto Dial Key ................................................................................ 17 Live Dialpad ............................................................................................................... 18 Set Audio .................................................................................................................... 19 Set the Audio Option and Headset Volume .........................................................
Proprietary and Contents Section Place a Call on Hold ................................................................................................... 37 Retrieve a Held Call ................................................................................................... 37 Automatic Hold .......................................................................................................... 38 Manage Multiple Calls on Hold ............................................................................
Proprietary and Contents Section Exit the Callers List .................................................................................................... 49 Redial ................................................................................................................................ 49 Last Number Redial.................................................................................................... 49 Redial List ................................................................................
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Proprietary and Contents Section Table of Figures Figure 1. 6753i IP Phone ........................................................................................................... 1 Figure 2. Headset and Handset Connections ............................................................................. 2 Figure 3. 6753i Keys and Functions ..........................................................................................
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6753i IP Phone User Guide for SPN About This Publication Overview This guide explains how to use your new 6753i IP phone. Not all features listed are available by default. Contact your system administrator to find out which features and services are available on your system. Your system administrator also has the ability to customize some features on this phone. Audience This publication is intended for users of the Aastra 6753i IP phone.
About This Publication References The following publications provide related information. xvi Title Description Aastra Model 6753i Installation Guide Installation and set-up instructions, general features and functions, and basic options list customization. This publication is included with the telephone.
6753i IP Phone User Guide for SPN Chapter 1 Introduction Overview The 6753i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. The 6753i has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The Aastra 6753i IP Phone Figure 1. 6753i IP Phone Phone Features 3-line LCD screen. 3 line/call appearance keys (L1 – L3) with corresponding status lamps.
Chapter 1, Introduction Built-in-two-port, 10/100 Ethernet switch allowing you to share a connection with your computer. General Requirements The 6753i requires the following environment: A SIP-based IP PBX system or network installed and running with a SIP account created for the 6753i. Access to a Trivial File Transfer Protocol (TFTP) server. Ethernet/Fast Ethernet LAN (10/100mb). Category 5/5e straight through cabling. Power Options: – Power over Ethernet (PoE) 802.3af.
Chapter 2 Getting Started Installation and Setup If your system administrator has not already setup your 6753i, please refer to the Aastra Model 6753i Installation Guide for basic installation and physical setup of the 6753i. Your system or network administrator manages the configuration and updates for the IP phones on the configuration server. New updates to your phone can be automatically scheduled from the server by your system administrator.
Chapter 2, Getting Started Checking for new firmware Do not unplug or remove power from the phone while it is restarting. Language Packs If language packs were loaded to your phone by your System Administrator, the following screen displays during startup.
phone configuration that was downloaded from the configuration server is not complete or correct. Contact your System Administrator for assistance. No Service Message See Appendix A, No Service for information. Network Disconnected See Appendix A, Network Disconnected for information. 6753i Keys and Functions Figure 3.
Chapter 2, Getting Started Key Description Key Goodbye Options Hold Redial Description Ends an active call Exits an open list, such as the Options List, without saving changes. Accesses options to customize your phone. Controls the Hold feature. Accesses the Redial list of to 100 previously dialed numbers. Controls the Last Number Redial feature. Adjusts the volume for the handset, headset, ringer, and speaker. L3 3 line/call appearance hard keys that connect you to a line or call.
Key Description Programmable keys - 6 Top Keys - all 6 keys are programmable for features and line/call appearances. There is a key card provided with the phone that provides label identification for these keys. Features and Key Labels The 6753i hard keys can be configured for any of the following features: Aastra - 2735-007 Key Name Key Label Description Line/Call Appearances Directory Number Line/call appearances. Conference Conf Used to establish a 3-way conference.
Chapter 2, Getting Started Key Name Key Label Description Auto Dial Auto Dial Dials a user-defined number automatically. Custom XML Keys Custom Label Your System Administrator can create customized XML menu services to access on your phone. These services include things like weather and traffic reports, contact information, company info, or stock quotes.
Status Lamps for Line and Call Appearances Hard Keys L1 – L3 have green status lamps. Line/call appearance hard keys at the top of the phone have red status lamps. Activity Lamp Description Idle Off There is no call activity on this line/call appearance. Connected Solid A call is connected to the phone on this line/call appearance. Ringing Fast Flash A call is ringing in on this line/call appearance. On Hold Slow Flash A call is on hold on this line/call appearance.
Chapter 2, Getting Started Volume Key You can adjust the volume on the receiver, headset, speaker, and ringer using the Volume key located directly below the dial pad. Step Action Result Set Ringer Volume: 1. Leave the handset in the cradle. 2. Press the Volume key . The Ringer displays on the screen and you hear the current ringer volume. You can also set the volume to OFF. Set Handset Volume: 1. Lift the handset 2. Press the Volume key .
Mute You can use the Mute key in any audio mode. Step Action Result Activate the Mute feature: 1. During a call: The red Mute lamp flashes rapidly. Press the Mute key. You can hear the caller. The caller cannot hear you. There is no visual indicator on the screen when Mute is activated. If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call. Deactivate the Mute feature: 1. Aastra - 2735-007 Press the Mute key again.
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Chapter 3 Customize your Phone Options List You can customize your phone using the Phone User Interface (UI) and the Options List. The Options List is a list of configuration options for your phone. The Options key allows you to access the list. The following table shows the phone options you can access with the Phone UI. Options requiring an administrator password are indicated. Any changes from the default settings are permanent until you change them again.
Chapter 3, Customize your Phone Main Menu Options Sub-menu Options Description User Password Sets the user password on the phone. Administrator Menu Administrator functions requiring an administrator password. Restart Phone Restarts the phone. Phone Lock Locks and unlocks the phone. Access the Options List Step Action Result Enter the Options list: 1. Press the Options key. The Options screen displays. Options Use 2. Press or to scroll through the list of 6 options. Press Select or .
Preferences Menu Tones Step Action Result Ring Tone: Sets ring tone. Select from 5 different ring tones or choose silent ring tone. (Ring tone 1 is the default.) 1. Go to Options > Preferences. 1 Preferences Next 2. Press Enter. The Tones Screen displays. 1 Tones Next 3. Press Enter. Ring Tone Next Press Enter. Enter The Ring Tone screen displays. 1 4. Enter Enter The Ring Tone setting screen displays. The check mark indicates the current ring tone selection Ring Tone: 3 Next Set 5.
Chapter 3, Customize your Phone Step 4. Action Press Result Enter. The Tones Set screen displays. US is the default. The checkmark indicates the current setting. Tone Set US Next 5. Press Next to scroll to the desired tone set. 6. Press Set. Set The message displays and the change is saved. Contrast Level The Display option provides 8 contrast settings that brighten or darken the display. Step Action Result Contrast Level: 1. Go to Options > Preferences. 2. Press Enter. 3.
Auto Dial/Speed Dial Edit The Auto Dial/Speed Dial Edit feature allows you to configure an Auto Dial key on your phone. Programmable Auto Dial keys are pre-assigned. Configure an Auto Dial Key Step 1. Action Result Go to Options > Preferences. 1 Preferences Next 2. Press Enter. 3. Press Next to go to Speed Dial Edit. Enter The Speed Dial Edit screen displays. 3 Speed Dial Edit Next 4. Press Enter. Enter All programmable Auto Dial key lamps flash.
Chapter 3, Customize your Phone Step 7. Action Press Result The Line select screen displays. Save. Line: 1 Change Cancel Save The Line number is the default line that the phone uses to dial the number. 8. Press 9. Press or to change the line used. Save. The Auto Dial number is saved. Saved Memory Key 82105555555 Live Dialpad This option controls the Live Dialpad feature.
Set Audio The Set Audio option provides 4 audio combinations for maximum flexibility for handling calls. Incoming audio can be set to one of the following options: Option Description Speaker (Default) The default setting. Calls are placed or received using the handset or speaker. Use the Speaker key to switch between handset and speaker. Headset Place or receive calls using a headset. Use the Speaker key to switch between the headset and handset.
Chapter 3, Customize your Phone Step 5. Action Press Result Enter. The Audio Mode screen displays. Speaker mode is the default. The checkmark indicates the current setting. Audio Mode Speaker Next 6. Press Next to reset the audio option. 7. Press Set. Set The message displays and the change is saved. Headset Microphone Volume: 1. Go to Options > Preferences. 2. Press Next to scroll to Set Audio. 3. Press Enter. The Audio Mode screen displays. 1 Audio Mode Next 4.
Time and Date This option sets the date and time on the phone, but can be overwritten by the time server when the phone is restarted. Time Server The phone acquires the time and date from the time server. The time server is already assigned, and this option requires an administrator password. Talk to your administrator if your phone has any difficulty with the date and time.
Chapter 3, Customize your Phone Step 4. 5. Action Press list. or to scroll to through the Press to get out of the countries list. Press Set when the desired country displays. The message displays and the change is saved. Press Cancel to exit without change. Daylight Savings Time: Sets daylight savings time. Automatic is the default. 1. Press Next to go to the Daylight Savings option. The Daylight Savings screen displays: 2 Daylight Savings Next 2. Press Enter.
Step 2. Action Press Change to toggle between 12hour and 24-hour format. The message displays and the change is saved. Each time you press the Change key, the change is made and confirmed. 3. Press Next to go to the Date Format option. Date Format: Sets the date display format. 1. Go to the Date Format option. The Date Format screen displays. 4 Date Format Next 2. Press Enter. The Date Format settings screen displays. The checkmark indicates the current format setting.
Chapter 3, Customize your Phone Time Server: Requires an Administrator Password. Set Time: Displays the network time if the Time Server option is enabled and also allows you to set the time manually. NOTE: If you set the time manually, the phone will not try to synchronize the time with the Time Server until the next time the phone is restarted. 1. Go to the Set Time option. The Set Time screen displays. 6 Set Time Next 2. Press Enter. The time setting screen displays. 02:14pm *=am/pm Cancel 3.
2. Press Enter. The time setting screen displays. 2007-07-24 yyyy-mm-dd Cancel 3. Use the keypad to enter the date in the format displayed. 4. Press Set. Set The message displays and the change is saved. Press Cancel to exit without change. Language This option sets the language for all of the phone display screens. The phone is permanently set to the English language. Phone Status Menu Step 1. Action Result Go to Options > Phone Status. The Phone Status menu displays.
Chapter 3, Customize your Phone LAN Port: 1. Press Next to go to LAN Port. 2 LAN Port Next 2. Press 3. Press Next until all of the LAN port information displays. 4. Press Enter Enter. Exit. PC Port: 1. Press Next to go to PC Port. 3 PC Port Next 2. Press 3. Press Next until all of the PC port information displays. 4. Press Enter Enter. Exit. Firmware Info: 1. Press Next to go to Firmware Info. 4 Firmware Info Next 2. Press 3.
User Password This option allows you to change the user password for your phone so that only you can alter your phone settings, and helps keep your system secure. Valid values for the password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). The default password is an empty string "" (field is blank.) Step 1. Action Result Go to Options > User Password. 3 User Password Next 2. Press Enter. Enter The Current Password screen displays.
Chapter 3, Customize your Phone Restart Phone Occasionally you may be instructed to restart your phone to check for updates from the configuration server. This option allows you to restart the phone. Your phone is temporarily out-of-service during the restart and download processes. Do not unplug or remove power to the phone while it is checking or installing firmware. Step 1. Action Result Go to Options > Restart Phone. 5 Restart phone? Next 2. Press Enter. Enter The restart screen displays.
Step 2. Action Press Result Enter. The phone lock message displays. Lock the phone? Cancel 3. Press the Lock key to lock the phone. Lock The following message displays: 1 John Smith Phone is locked Tue Jul 24 2:50p The red status lamp (MWI) at the top right of the phone turns on. Unlock the Phone: 1. Press the Options key. The password screen displays. Password: Clear 2. Enter your user password. Enter The phone is unlocked. The red status lamp at the top right of the phone turns off.
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Chapter 4 Call Handling Place a Call You can place a call using one of the following methods. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes. Step 1. Action Dial the number. Live Dialpad is set to ON by default. Speaker mode is the default audio mode.
Chapter 4, Call Handling Receive a Call When a call rings in at your phone, the inbound call screen displays, the line/call appearance lamp flashes, and the MWI lamp flashes. SMITH JOHN 3282 Ignore Answer an Incoming Call If the phone is already connected to a call, pressing the line/call appearance key for the new incoming call automatically places the connected call on hold and answers the new call. If you cannot answer, the call is redirected to a pre-defined destination such as your voice mailbox.
One Directory Number Assigned to Multiple Phones Occasionally, the same directory number is assigned to more than one phone. (This can be referred to as a Bridged Line Appearance or BLA.) Example In the following example, Phone A and Phone B have the same directory number assigned to a line/call appearance key on both phones. The following applies to call handling in this situation: Phone A: When Phone A goes off-hook on the line, it takes control of the line and the associated call appearance.
Chapter 4, Call Handling Callers List and Redial List For inbound calls answered by Phone A, Phone B does not show any details of the call on the screen, but does display “1 Missed Call”, and the call is stored in the Callers List as a missed call. The opposite applies if the call was answered by Phone B. For outbound calls originated by Phone A, nothing is stored in the Redial list on Phone B because Phone A originated the call. The opposite applies if the call is placed by Phone B.
End a Call Step 1. Action From a connected call: Press the Goodbye key. Or Place the handset back on hook if connected through the handset. Emergency Call Handling for Remote SIP Workers Emergency Call Handling (911 calling) is supported for Remote SIP Workers. Check with your system administrator if you have any questions.
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Chapter 5 Phone Features Hold Place a Call on Hold You cannot place a call on hold or retrieve a call on hold if you are viewing the Redial List or Callers List. If you have left a call on hold for a pre-defined period of time (if the option is configured on your system), the system will ring your phone until you answer the call. When you answer, you are re-connected to the held party. Step 1. Action Result From a connected call: The line lamp flashes slowly. Press the Hold key.
Chapter 5, Phone Features Automatic Hold The 6753i will automatically put your current call on hold when you press a new line key. Manage Multiple Calls on Hold Step 1. Action Result Press or to scroll through the call list information. Connect to an incoming call or re-connect to a call you placed on hold: 1. Press the line key. If the phone is already connected to a call: 1. Press the line key for the new incoming call.
Transfer Unannounced Transfer When you transfer a call directly to another party and complete the transfer without consulting with the receiving party, it is called an unannounced transfer. Announced Transfer When you transfer a call to another party and remain on the line to talk to the other party before you complete the transfer, it is called an announced transfer. After you consult with the other party, you can either complete the transfer or go back to the original caller.
Chapter 5, Phone Features Step 4. Action Press Xfer again. Or Press the Goodbye key. Result You are dropped from the call, and the transfer completes. Cancel a transfer: 1. Press the Line key of the call on hold while the destination is ringing. The ringing line drops and you are reconnected to the original party. Conference The 6753i supports up to three parties in a conference call. Establish the Conference Step Action 1. Connect to the first party to include in the conference. 2.
If you do not wish to add the third party to the conference: 1. Press the line key of the party on hold. You are reconnected to the original party. Release a Conferenced Party Step Action 1. Use or drop. 2. Press to point to the party to Drop. You are still connected to the other party. If you disconnect from the conference, the other two parties will also disconnect. Conference Two Previously Connected Calls Begin with active calls on one line appearance and its associated call appearance.
Chapter 5, Phone Features Step Action Result Forward your main directory number: 1. On-hook or off-hook: Hear the 2-beep confirmation tone. Press the Forward key. 2. Dial the destination number. Hear the 2-beep confirmation tone. The calls for this number will be forwarded to this destination. 1 John Smith 3382 Forwarded 06/25/07 9:46 am Forward a number assigned to a hard key that is not your main directory number: 1. Press the line key of the number to forward. Hear dial tone. 2.
Call Mark The Call Mark feature allows you to report an outside call with poor audio quality by using a single feature button labeled Mark. This feature is used to identify bad trunk lines. Pressing the Call Mark button generates an alarm on the system console identifying the bad trunk. This feature eliminates the need for you to personally notify technicians of problems when on an outside call. Call Park The Call Park feature allows you to temporarily place a call on hold for a pre-set time limit.
Chapter 5, Phone Features Call Pickup The Call Pickup feature allows you to answer a call ringing at another extension. Your 6753i provides the following types of Call Pickup. Group - Your directory number is assigned to a Call Pickup group. You can answer the ringing extension of another member of the group using the Call Pkup key. Directed - You can answer a call directed to a phone outside of your group using the Call Pkup key and dialing the extension number of the ringing phone.
Hotline Unlike the current Autodial and Speeddial features you are not required to program the Hotline destination number at your phone. The Hotline destination is provisioned by the Administrator Your Hotline key can be of one of two types: Hotline (default): The phone immediately dials a preconfigured number when you lift the handset. Warmline: The phone waits for a specified amount of time after you lift the handset before dialing a preconfigured number.
Chapter 5, Phone Features Step Action Result Or mailbox of the original destination party. Place the handset back on hook if connected through the handset. Voice Mail The Voice Mail key is configured to automatically dial the voicemail system access number. Step Action Result 1. Press the Voice Mail key. The voicemail access number is automatically dialed. 2. Follow the voicemail prompts. Callers List The Callers List is a stored log of incoming calls containing up to 200 entries.
Callers List Functions Step Action Result Access the Callers List 1. Press the Callers key. The Callers key red status lamp turns on. The Callers List “summary” screen displays. Callers List 15 items Use to view 2. Use the or to scroll through the entries in the list. Most recent call Oldest call - . The entries display. 003 2394 Test 2008 Nov 1 08:50am L1 . Dial from the Callers List: 1. From the entry that you have selected: The number is automatically dialed. Lift the handset.
Chapter 5, Phone Features Missed Calls Indicator The 6753i displays the “ Missed Calls” in the idle state screen display. John Smith 2 Missed Calls 06/25/07 10:42am As the number of missed calls increments: The phone numbers associated with the calls are stored in the Callers List. When you review the calls in the Callers List: The number of missed calls is cleared from the idle screen display. Access Missed Calls Step Action Result 1. Press the Callers key.
Delete only one entry: 1. Find the entry to delete. 2. Press the Delete key. The Delete confirmation displays: DELETE again to erase this item 3. Press the Delete key again to confirm. The entry is deleted. Caller is erased Cancel the delete function: 1. Press or . Exit the Callers List Step 1. Action Result The idle screen displays. Press the Goodbye key. Or Press the Callers key. Redial Last Number Redial You can redial the last number you dialed using the Redial key.
Chapter 5, Phone Features Step Action Result Redial from the Redial List: 1. While on-hook: Press the Redial key one time. The Redial List displays the first entry. 011 3382 3382 Jun 25 10:41a L1 2. Use 3. or to find the entry to call. Press an available line key. The number automatically dials. Or Press the Speaker key. Or Lift the handset. Delete Entries in the Redial List: NOTE: You must have a Delete key assigned to a programmable key. 1. Find the entry to delete. 2.
Hear your Emergency Location Identifier You can hear the emergency location identifier for your station by dialing #*9. When the complete identifier has been spoken, you hear a zip-zip tone. If there is no emergency location identifier defined for your phone, you hear only a zip-zip tone. #*9 is valid for any station in the Pointspan system.
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Appendix A Troubleshooting The following are common problems associated with the phone and possible solutions. Problem Possible Solution(s) Network Disconnected message The Network Disconnected prompt appears on the display and the telephone status lamp turns on if phone is not properly connected to the network. The phone also displays the default time and date of 12:00 am Jan 1st, 2005 or the equivalent. Check that the cables are tightly connected to the phone and to the wall jack.
Appendix A, Troubleshooting 54 Problem Possible Solution(s) Why doesn’t my phone ring? Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume key when the phone is on-hook and idle. For more information, see Volume Key in Chapter 2. Why is the lamp not coming on when I have a new Voicemail Message? Your phone system or service provider must provide a Visual Message Waiting service for this function to work.
Index # DLS .................................................................................. xv DND ................................................................................. 38 do not disturb ................................................................... 38 #*9 .................................................................................... 50 E A admin menu ...................................................................... 14 administrator menu ....................................
Index top keys .......................................................................... 8 live dialpad ................................................................. 13, 18 lock ................................................................................... 14 lock phone......................................................................... 28 M MAC address .............................................................. 13, 25 message desk .........................................................
