55i IP Phone User Guide Release 2.
Aastra Telecom does not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom is not liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2007 Aastra Telecom. www.aastra.com All Rights Reserved.
Software License Agreement Vertical Communication, hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Vertical Communication by third party Suppliers, for distribution under the terms of this agreement.
Table of Contents Software License Agreement .................................................................... iii About this Guide..........................................................................................1 Documentation.............................................................................................1 Introduction .................................................................................................2 Phone Features....................................................
Table of Contents Table of Contents "Do not Disturb" (DND) Key ................................................................................ 67 Busy Lamp Field (BLF) Key................................................................................. 69 BLF List Key......................................................................................................... 71 Automatic Call Distribution (ACD) Key (for Sylantro Servers)...........................
Table of Contents Additional Features.................................................................................152 Star Codes............................................................................................................ 152 Suppress DTMF Playback ................................................................................... 152 Display DTMF Digits.......................................................................................... 154 Enable/Disable Call Waiting ..............
About this Guide This guide explains how to use the basic features of your new 55i phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system. Your System Administrator has the ability to customize some features on this phone. For information on more advanced settings and configurations, administrators should refer to the Aastra SIP 53i, 55i, 55i, and 55i CT IP Phone Administration Guide.
Introduction Introduction This 55i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 55i IP telephone provides communications over an IP Network using the SIP IP telephony protocol.
Requirements The 55i IP Phone requires the following environment: • SIP-based IP PBX system or network installed and running with a SIP account created for the 55i IP phone. • Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).
Getting Started Getting Started The 55i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 55i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The phone displays the following startup screens.
DHCP: waiting for IP... The 55i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates. Updating configuration..... Checking for firmware... Do not unplug the phone! Note: New updates to your phone can be automatically scheduled from the server.
Getting Started If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. Downloading Language Packs When the configuration update is complete, the phone displays the following screens and then displays the Idle screen.. Network DSP .
. L1 John Smith Sat Jan 1 12:18am Idle Screen Getting Started Model 55i IP Phone User Guide 7
Getting Started Network Connected/Network Disconnected If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen.. John Smith L1 Network Connected Sat Jan 1 12:18am If your phone did not successfully connect to the network, the "Network Disconnected" prompt appears on the display and the telephone status light turns on.
Idle Screen When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen. The idle screen is shown whenever your phone is not in use. L1 John Smith Sat Jan 1 12:18am Note: Your System Administrator sets up your SIP screen name, line number, and any other administrative features required. If your name does not display on the screen, contact your System Administrator.
Getting Started Reference For more information about configuring the top programmable keys and the bottom softkeys, see "Softkeys and Programmable Keys" on page 53. For more information about using the Services, Directory, Callers List, Intercom, Dial, Conference, and Transfer keys, see the following sections: • "Making Calls" on page 111. • "Handling Calls" on page 121. • "Managing Calls" on page 131.
Idle Screen with Voicemail Messages The envelope icon displays on the Idle State screen only if you have new messages waiting. The number next to the envelope indicates how many new messages you have. John Smith L1 1 Voicemail Icon Sat Jan 1 12:18am Idle Screen To access your voicemail messages, use the star codes for your system if a voicemail softkey has not been configured on your phone.
Getting Started Screen Display After Picking Up the Handset When you pickup the handset, the screen displays as follows: L1 John Smith > Dial Conf Xfer More This screen displays the following keys located on the bottom left of the screen: • Dial • Conf (Conference) • Xfer (Transfer) These keys are static and cannot be changed. A More softkey also displays at the bottom right of the screen if you have configured softkeys.
IP Phone Keys and Key Descriptions* The following sections describe the various 55i phone key functions, and how they help you make and manage your calls and caller information. The following table identifies the keys on the key panel of your 55i IP phone that you can use for handling calls. Keys Key Description Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes. Options key - Accesses options to customize your phone.
IP Phone Keys and Key Descriptions* Keys Key Description Line/Call Appearance key - Connects you to a line or call. The Aastra 55i IP phone supports up to 4 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone. Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).
Keys Key Description Programmable keys - 6 Top keys: programmable hard keys (up to 6 programmable functions) By default, keys 1 through 4 are assigned as Services, Directory, Callers List, and Intercom, respectively. Keys 5 and 6 have no assigned functions. All 6 keys are programmable and can be assigned to perform specific functions.
Methods for Customizing Your Phone Methods for Customizing Your Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP Phone • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options the IP Phone UI. key and accessing These options allow you to customize the following phone settings. Option Number Option 1 Call Forward 1. Cfwd Number 2. Cfwd Mode 3. No.
Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone. The following table indicates the options that may appear on your phone if the simplified options menu is applied. Option Number Option Call Forward 1. Cfwd Number 2. Cfwd Mode 3. No. Rings 2 Preferences 1. Tones Ring Tone Tone Set 2. Contrast Level 3. Live Dialpad 4. Set Audio Audio Mode Headset Mic Vol 3 Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4.
Methods for Customizing Your Phone Using the IP Phone UI IP Phone UI 1. Press the Options key on the phone to enter the Options List. 2. To go to an Option, use and ber corresponding to the Option. to scroll through the list, or press the num- 3. Press the Show softkey, the button, or press the digit number of the corresponding option to select an option. 4. Use the softkeys that display for each option to change a selected option. 5. Press the Done button to save the change. 6.
Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see "Finding Your Phone’s IP Address" on page 24. Using the Aastra Web UI Aastra Web UI 2. At the prompt, enter your username and password and click Methods for Customizing Your Phone 1.
Methods for Customizing Your Phone . 3. You can logout of the Aastra Web UI at any time by clicking Log Off.
The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone. The information in the Network Status window is read-only. Operation User Password - Allows you to change user password.
Methods for Customizing Your Phone Headings Descriptions Basic Settings Preferences - Allows you to enable/disable the following: • Static park call • Static Pickup call • Suppress DTMF Playback • Display DTMF Digits • Call Waiting • Play Call Waiting Tone • Stuttered Dial Tone • XML Beep Support • Status Scroll Delay • Incoming Call Interrupts Dialing • Goodbye Key Cancels Incoming Call • UPnP Mapping Lines • Message Waiting Indicator Line This category also allows you to configure: • incoming Intercom
Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display. This option allows you to view your phone’s: • • • • Network status including your phone’s IP and MAC address Local Area Network (LAN) port PC port Firmware version Use the following procedure to view the status of your phone using the IP Phone UI. IP Phone UI 1.
Phone Status Finding Your Phone’s IP Address If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address. IP Phone UI 1. Press to enter the Options List. 2. Use s to scroll down the list of options to Phone Status and press Select. Options List 1. Call Forward 2. Preferences 3. Phone Status 4. User Password - Select Done - 3.
Phone Status via the Aastra Web UI After accessing your phone via the Aastra Web UI, the first screen to display is the phone’s Status Screen. This screen is view only.
Customizing Your Phone Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis.
Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country.
Customizing Your Phone Aastra Web UI 1. Click on Basic Settings->Preferences->Ring Tones. For global configuration: 2. In the "Ring Tones" section, select a country from the "Tone Set" field. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, and US. Default is US. 3. Select a value from the "Global Ring Tone" field. Note: See the Ring Tones Table on page 26 for valid values. For per-line configuration: 4. In the "Ring Tone" section, select a line for which you want to set ring tone.
Contrast Level The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. Setting Contrast Level IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Display. 4. Select Contrast Level. Display 1. Contrast Level 2. Backlight Done - 5.
Customizing Your Phone Backlight The "Backlight" option on the IP phone allows you to set the backlight status on the LCD display to the following: • Always ON (Default) • Always OFF • Automatically turn ON the backlight when the phone is in use, and then automatically turn OFF the backlight when the phone is idle after a specified length of time.
6. If you selected "On" or "Off", press Done to save your setting. Backlight Off On Auto Cancel Done 7. If you selected "Auto", press the Advanced softkey. Backlight Off On Auto Advanced Cancel Done - Backlight On Time 10 seconds - Backspace - Clear Cancel Done - 9. Press Done to save your setting. Model 55i IP Phone User Guide 31 Customizing Your Phone 8. Using the keypad, enter the amount of seconds you want the phone to stay backlit when the phone is idle. Default is 10 seconds.
Customizing Your Phone Live Dialpad* The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 55i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number. *Availability of feature dependant on your phone system or service provider.
Set Audio The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone. You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 55i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Customizing Your Phone Headset Mic Volume The "Headset Mic Volume" option allows you to set the volume level for the headset microphone. Setting Audio Mode and Headset Mic Volume IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Set Audio. 4. Select Audio Mode. Set Audio 1. Audio Mode 2. Headset Mic Volume - Select Done 5. Select the audio mode you want to use on your phone. Default is Speaker.
7. Select Headset Mic Volume. Set Audio 1. Audio Mode 2. Headset Mic Volume - Select Done 8. Select the Low, Medium, or High volume level. Default is Medium. Headset Mic Volume Low Medium High Cancel Done - Customizing Your Phone 9. Press Done to save your selection.
Customizing Your Phone Time and Date On the IP phones, you can configure the following: • • • • Time and date Time and date format Time zone Daylight savings time • Time Servers (Administrator use only;password protected) Note: You can set the above features using the IP Phone UI. However, only the Time and Date Formats can be set using the Aastra Web UI. The "Time Server" configuration is for Administrator use only and is password protected. Contact your System Administrator for more information.
5. Using the keys on the keypad, enter a time to set on the IP phone. Use the "Backspace" sofkey to move back a space and delete a character. Use the "AM/ PM" softkey to specify either AM or PM for the time setting. Set Time Enter Time: 01:13am - Backspace Cancel Done - - AM/PM 6. Press Done to save the setting. 7. Select Time Format. 8. Using the "Change" softkey, set the Time Format to either a 12 hour format or a 24 hour format. Valid values are 12h and 24h. Default is 12h.
Customizing Your Phone 4. Using the keys on the keypad, enter a date to set on the IP phone. Use the "Backspace" sofkey to move back a space and delete a character. Set Date Enter Date (y-m-d): 2000-01-02 - Backspace Cancel Done 5. Press Done to save the setting. 6. Select Date Format. 7. Select a date format from the list of options. Default is Sun Jan 2. Valid values are: • • • • • • • • • • • • Sun Jan 2 (Default) 2-Jan-00 2000 01 02 02/01/2000 02/01/00 02-01-00 01/.
Set Time Zone 1. Select Preferences. 2. Select Time and Date. 3. Select Time Zone. Time and Date 1. Time Zone 2. Daylight Savings 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done A list of Time Zones display for different areas of the world. 4. Select a Time Zone that applies to your area. The default Time Zone is US-Eastern. Note: For a list of the Time Zones values available on the IP Phone, see “Appendix A - Time Zone Codes.”.
Customizing Your Phone Daylight Savings Time 1. Select Preferences. 2. Select Daylight Savings. Time and Date 1. Time Zone 2. Daylight Savings 3. Time Format 4. Date Format 5. Time Server 6. Set Time 7. Set Date - Select Done 3. Select a Daylight Savings time from the list of options. Default is Automatic. Valid values are: • • • • OFF 30 min summertime 1h summertime Automatic (Default) Daylight Savings Off 30 min summertime 1h summertime Automatic Cancel Done 4.
Aastra Web UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: 12h (12 hour format) (default) 24h (24 hour format) 3. In the “Date Format” field, select the date format you want to use on your phone. Default is WWW MMM DD. Valid values are: • • • • • • • • • • • WWW MMM DD (default) DD-MMM-YY YYYY-MM-DD DD/MM/YYYY DD/MM/YY DD-MM-YY MM/DD/YY MMM DD DD MMM YYYY WWW DD MMM DD MMM • DD.MM.
Customizing Your Phone Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
Aastra Web UI Note: You must have the language pack(s) already loaded to your phone in order to use them. For more information about loading language packs, see your System Administrator. 1. Click on Basic Settings->Preferences->Language Settings. Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed or removed. 3.
Customizing Your Phone User Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password Then you need to: using the IP Phone UI, use that new password to log into the Aastra Web UI.
Aastra Web UI 1. Click on Operation->User Password. 2. In the "Current Password" field, enter the current user password. Note: By default, the user name is “user” (all lowercase) and the password field is left blank. 3. In the "New Password" field, enter the new user password. 5. Click Customizing Your Phone 4. In the "Password Confirm" field, enter the new user password again. to save your changes.
Customizing Your Phone Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). Default password is an empty string "" (field is blank).
Restarting your phone You may want to restart your phone to check for updates on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your System Administrator, or should you experience any unexpected behavior. IP Phone UI 1. Press the button on the phone to enter the Options List. 2. Select Restart Phone. 3.
Customizing Your Phone Phone Lock You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra Web UI. • At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see "Phone Lock Key" on page 108.
Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click . The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. Model 55i IP Phone User Guide Customizing Your Phone 4. In the "Unlock the Phone?" field, click . The phone unlocks dynamically and displays the following message: "Phone is unlocked".
Customizing Your Phone Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly.
Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area. Aastra Web UI 1. Click on Operation->Phone Lock. 2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local area to contact emergency services. For multiple numbers, enter a “|” between each emergency number. For example: 911|110 3. Click to save the emergency dial plan to your phone.
Line Keys, Programmable Keys, and Softkeys Line Keys, Programmable Keys, and Softkeys This section describes the Multiple Line/Call Appearance Keys (L1, L2, L3, and L4) located on the bottom-right of the phone, and the customizable programmable keys and softkeys located at the top of the phone. Programmable Keys Softkeys Multiple Line/ Call Appearance Keys Multiple Line and Call Appearances The 55i has 4 hard line/call appearance buttons each with a corresponding status light.
Softkeys and Programmable Keys Your 55i has 6 multi-functional top programmable keys and 6 multi-functional bottom softkeys: Services Directory Callers List Intercom None None Programmable Keys None None None None None None Softkeys (state-based) Note: If a 536M or 560M Expansion Module(s) is attached to the phone, you can configure up to an additional 36 softkeys on each 536M Expansion Module and up to 60 softkeys on each 560M Expansion Module.
Line Keys, Programmable Keys, and Softkeys Key Function Description Busy Lamp Field (BLF) Indicates key is configured for Busy Lamp Field (BLF) use. A user can dial out on a BLF configured key. (Maximum of 50 BLFs allowed on 536M and 560M Expansion Modules.) BLF List Indicates key is configured for BLF list use. A user can dial out on a BLF List configured key.
Description Directory (Top Key 2 by Default) Indicates the key is configured to access the Directory List. Callers List (Top Key 3 by Default) Indicates the key is configured to access the Callers List. Intercom (Top Key 4 by Default) Indicates the the key is configured to be used for intercom calls. Phone Lock Indicates key is configured as a phone lock key, allowing you to press this key to lock/unlock the phone. Empty Indicates key is configured as an empty key.
Line Keys, Programmable Keys, and Softkeys State-Based Softkeys (Bottom Keys only) On the 55i bottom softkeys, you can configure a specific state to display when a softkey is being used. Softkeys (state-based) The following table describes the states available to configure for the softkeys. State Description idle The phone is not being used. connected The current line is in an active call (or the call is on hold). incoming The phone is ringing.
Default States Flash All states disabled. Sprecode connected Park connected Pickup idle, outgoing Last Call Return idle, connected, incoming, outgoing, busy Services idle, connected, incoming, outgoing, busy Directory idle, connected, incoming, outgoing, busy Callers List idle, connected, incoming, outgoing, busy Intercom idle, connected, incoming, outgoing, busy Phone Lock All states disabled.
Line Keys, Programmable Keys, and Softkeys Key Display Behavior On the 55i IP Phone, you can configure up to 20 functions on the softkeys. If you have no softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the key functions automatically appear in the first available position on the LCD display.
Line Keys, Programmable Keys, and Softkeys John Smith L1 Key 12 displays in softkey position 1 on the phone Sat Jan 1 12:18am - LAB Model 55i IP Phone User Guide 59
Line Keys, Programmable Keys, and Softkeys Line Key You can set a programmable key or softkey to act as a line/call appearance key on the 55i. The This key acts as a line that behaves the same as a hard line key (L1, L2, L3, and L4). For more information about the behavior of line keys, see "Multiple Line and Call Appearances" on page 52. If you configure line keys for the bottom softkeys, the status of the lines/call appearance keys appear on the phone’s display as shown in the following image.
This means that when all line/call appearances are in use, 1 call is connected while the rest are on hold. No further outgoing or incoming calls can be made until one of the line/call appearances becomes available. Note: In some situations, such as during a conference call, the line/call appearance softkeys may overwrite some of the context dependent softkeys. In this case, instead of the Previous and Next softkeys, up or down icons, appear on the display.
Line Keys, Programmable Keys, and Softkeys Setting a Line Key You can set a key as an additional line on the 55i. The key acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see "Multiple Line and Call Appearances" on page 52. You use the Aastra Web UI to set a key as a line. Aastra Web UI Use the following procedure to set a key to function as a line. The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML.
Speeddial Key The speeddial function can be set using the IP Phone UI or the Aastra Web UI. Note: You can use a speeddial key while on an active call by placing the active call on hold first, and then pressing the speeddial key. Speeddial Prefix The speeddial feature also allows you to specify a preset string of numbers followed by a “+” that the phone dials automatically after pressing the speeddial key. You can use this feature for numbers that contain long prefixes.
Line Keys, Programmable Keys, and Softkeys Creating a Speeddial Key Using the Programmable Keys and Softkeys IP Phone UI Pressing and holding down a programmable key or softkey on the phone initiates a speeddial feature. Note: When creating a speeddial key from the IP Phone UI, you must select a programmable key or softkey that has no preassigned function (key must be set to None or Empty.) 1. Press a programmable key or softkey for 3 seconds.
3. In the "Enter Number:" field, enter a number. for the speeddial key using the keypad keys. You can enter up to 16 numbers in the "Enter Number:" field John Smith Enter Number: Line: 1 - Save - Backspace - 123 Cancel - Note: When in the "Enter Number:" field, the phone automatically switches to the numbers softkey. Press the key to move to the next field. 4. In the "Line:" field, select a line to apply to the speeddial key.
Line Keys, Programmable Keys, and Softkeys Creating a Speeddial Key Using the Aastra Web UI Aastra Web UI Use the following procedure to set a key to function as a speeddial. The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6". 3.
"Do not Disturb" (DND) Key Note: You can configure DND using the Aastra Web UI only. If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set. If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.
Line Keys, Programmable Keys, and Softkeys 2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select Do Not Disturb to apply to the key. 4. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. 5. Click to save your changes.
Busy Lamp Field (BLF) Key You can set a key to Busy Lamp Field (BLF). Note: The BLF setting is applicable to the Asterisk server only. Example A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle). When the worker picks up his phone to make a call, a busy indicator on the Supervisor’s phone shows that the worker’s phone is in use and busy.
Line Keys, Programmable Keys, and Softkeys Setting a BLF Key Aastra Web UI Use the following procedure to set a key to function as "BLF". The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select BLF to apply to the key. 4.
BLF List Key (For use with the BroadSoft Broadworks Rel 13 or higher platform only). This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal. Note: Your System Administrator must have BLF List enabled on the BroadWorks Server. Contact your System Administrator for more information. In addition to monitoring the idle and busy state, the BLF\List feature also supports the ringing state.
Line Keys, Programmable Keys, and Softkeys Setting a BLF List Key The BLF List function can be configured on the 55i using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation>Softkeys and XML->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my480i-blf-list@as.broadworks.com. The value of the BLF\List URI parameter must match the list name configured.
3. In the "Type" field, select "BLF\List" (BroadSoft BroadWorks). Note: The "Label" and "Value" field are not required. The BroadWorks BLF List name is configured in the "BLF List URI" field instead. 5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. 6. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user.
Line Keys, Programmable Keys, and Softkeys Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 55i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, you must first configure an ACD programmable key or Expansion Module softkey.
Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to configure ACD on the 55i IP Phone. The procedure shows the softkey screens as an example. 1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select "Auto call distribution". 4.
Line Keys, Programmable Keys, and Softkeys Using the ACD Feature on your IP Phone The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, you must preconfigure an ACD programmable key on your IP Phone as described in the previous procedure. Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for more information.
Using the ACD Key Use the following procedure to log into a phone queue from your IP phone. 1. Check with your Administrator to verify the queue linked to your ACD Key. 2. Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are accessing.. Services Dir Callers Icom L1 Mon Jan 2 10:37am o Support The "User ID" and "Password" prompts displays. Services Dir Callers Icom ACD: Support User ID: Password: Backspace Log In Cancel 3.
Line Keys, Programmable Keys, and Softkeys 5. You are logged into the queue and the following screen displays. Services Dir Callers Icom ACD: Support Available Log Out 6. To allow your phone to be available in the queue, press the Available softkey. The following screen displays. Services Dir Callers Icom ACD: Support Unavailable Log Out If your IP phone status is set to “Available” then the server begins to distribute phone calls from this queue to your IP phone.
Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features. When you configure a GCP softkey, you specify the ring group (for example, extensions 2200 - 2210) that you want to monitor for incoming calls. When an incoming call is received on any of these extensions, the Operator presses the GCP softkey and is connected to the call.
Line Keys, Programmable Keys, and Softkeys 2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6". 3. In the “Type” field, select Directed Call Pickup. 4. In the "Label" field, enter a label to apply to this Directed Call Pickup key. 5. In the “Value” field, specify the extension you want to intercept when you press this softkey. For example: 2200. 6. In the "Line" field, select the line for which to apply the Directed Call Pickup configuration.
4. In the "Label" field, enter a label to apply to this Group Call Pickup key. 5. In the “Value” field, enter groupcallpickup. 7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. 8. Click to save your changes. Using Directed Call Pickup/Group Call Pickup Use the following procedure for the DCP/GCP feature on your phone.
Line Keys, Programmable Keys, and Softkeys XML Key The 55i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. You can configure XML using the Aastra Web UI only.
The XML Application Title is the label that displays beside the XML softkey on your phone. If you use the Services key to access the XML features, the "XML Application Title" is the label that displays on the Services Menu in the IP Phone UI. Line Keys, Programmable Keys, and Softkeys Note: Contact your System Administrator for the applicable URI to enter in this field. After the XML application is applied, you can use the IP Phone UI to press the Services key and access the XML services.
Line Keys, Programmable Keys, and Softkeys Setting an XML Key Aastra Web UI Use the following procedure to configure an XML key on the 55i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select "XML". 4.
8. In the "XML Application URI" field, enter the applicable URI(s). 9. In the "XML Application Title" field, enter the title of the service. This title appears on the phone’s LCD after pressing the XML key. If multiple XML applications are specified in the XML Application URI field, a list of applications displays after pressing the XML key. 10.Click to save your changes.
Line Keys, Programmable Keys, and Softkeys From an XML Key 1. Press the XML key on the 55i phone. A "Custom Features" screen displays or the title you specified. 2. Use the and to scroll through the customized features. 3. For menu and directory services, select a service to display the information for that customized service. Message services display to the screen after pressing the programmable key. For user input services, follow the prompts as appropriate. 4.
Flash Key Setting a Flash Key Aastra Web UI Use the following procedure to configure a Flash key on the 55i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. 2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select "Flash". 4. In the "Label" field, enter a label to display on the phone for the key. 5.
Line Keys, Programmable Keys, and Softkeys Sprecode Key You can set a key to automatically activate specific services offered by the server by setting a key to "sprecode". For example, if the sprecode value of *82 is configured, then by pressing the key, *82 automatically activates a service provided by the server. The value you enter for this field is dependent on the services provided by the server. Contact your System Administrator for information about available services.
5. In the "Value" field, enter the appropriate value for accessing specific services from the server. 6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the "Connected" state to apply to this softkey. 7. Click to save your changes. Model 55i IP Phone User Guide 89 Line Keys, Programmable Keys, and Softkeys Note: For values to enter in this field, contact your System Administrator.
Line Keys, Programmable Keys, and Softkeys Park/Pickup Keys The IP phone has a park and pickup call feature that allows you to park a call and pickup a call when required. There are two ways a user can configure this feature: • Using a static configuration • Using a programmable configuration (using keys) Note: The IP phone accepts both methods of configuration. However, to avoid redundancy, Aastra Telecom recommends you configure either a static configuration or a programmable configuration.
Park/Pickup Call Server Configuration Values Server Pickup Values* Asterisk 700 700 Sylantro *98 *99 BroadWorks ININ PBX *68 *88 callpark pickup *Leave "value" fields blank to disable the park and pickup feature. Configuring Park /Pickup using Static Configuration Use the following procedure to configure the Park/Pickup call feature using the static configuration method. Note: Aastra recommends you configure either the static or the programmable configuration, but not both. Aastra Web UI 1.
Line Keys, Programmable Keys, and Softkeys Park/Pickup Key Configuration The programmable method of configuration creates park and pickup keys that you can configure on the 55i phone.
Configuring Park/Pickup using Key Configuration Aastra Web UI Use the following procedure to configure a Park/Pickup key on the 55i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. 2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select Park. 4. In the "Label" field, enter a label for the Park key. 5.
Line Keys, Programmable Keys, and Softkeys 7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the "Connected" state to apply to this softkey. 8. Pick another key (from top or bottom keys) to configure for Picking up a call. 9. In the "Label" field, enter a label for the Pickup key. 10.In the "Value" field, enter the appropriate value based on the server in your network.
Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phones to park a call and pick up a parked call. 1. While on a live call, press the "Park" key. 2. Perform the following for your specific server: For Asterisk Server - Server announces the extension number where the call has been parked. Once the call is parked, press the y key to complete parking.
Line Keys, Programmable Keys, and Softkeys Last Call Return (lcr) Key (Sylantro Servers only) Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a key. This feature is for Sylantro servers only. How it works If you configure "lcr" on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for “lcr” and the phone dials the last call you received.
3. In the "Type" field, select Last Call Return. 4. In the "Line" field, select the line you want to apply to this key. Valid values are 1 through 9. 6. Click to save your changes. Model 55i IP Phone User Guide 97 Line Keys, Programmable Keys, and Softkeys 5. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Line Keys, Programmable Keys, and Softkeys Services Key By default, the 55i has a Services key configured on key 1 of the top set of keys. However, you can use any key to configure a "Services" key. Services Key The Services key accesses enhanced features and services provided by third parties.
Setting Services Key Use the following procedure to configure a Services key on the 55i IP Phone. The procedure shows the programmable key screen as an example. Note: By default, Key 1 on the top set of programmable keys is configured for Services. 1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6". 3.
Line Keys, Programmable Keys, and Softkeys Directory Key By default, the 55i has a Directory key configured on key 2 of the top set of keys. However, using the Aastra Web UI, you can assign the Directory key to any key on the top or bottom keys on the phone.. Directory Key The "Directory List" feature allows you to store frequently used names and numbers on the phone. You can also dial directly from a directory entry.
Setting Directory Key Use the following procedure to configure a Directory key on the 55i IP Phone. The procedure shows the programmable key screen as an example. Note: By default, Key 2 on the top set of programmable keys is configured for Directory. 1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6". 3.
Line Keys, Programmable Keys, and Softkeys Callers List Key By default, the 55i has a Callers List key configured on key 3 of the top set of keys. However, using the Aastra Web UI, you can assign the Callers List key to any key on the top or bottom keys on the phone. Callers List Key The Callers list is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called your phone.
Setting Callers List Key Aastra Web UI Note: By default, Key 3 on the top set of programmable keys is configured for Callers List. 1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select Callers List. 4. In the "Label" field, enter a label to apply to this key. 5.
Line Keys, Programmable Keys, and Softkeys Intercom Key By default, the 55i has an Intercom key configured on key 4 of the top set of keys. However, using the Aastra Web UI, you can assign the Intercom key to any key on the top or bottom keys on the phone.. Intercom Key You can use the Intercom key to automatically connect with a remote extension for outgoing calls, and to answer an incoming intercom call. Reference For more information about the Intercom key, see "Using Intercom" on page 115.
Setting an Intercom Key Use the following procedure to configure a Callers List key on the 55i IP Phone. The procedure shows the programmable key screen as an example. Note: By default, Key 4 on the top set of programmable keys is configured for Intercom. 1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6". 3.
Line Keys, Programmable Keys, and Softkeys None Key You can set a softkey or programmable key to force a blank entry on the IP phone display for a specific key. You do this by setting the key to "none". The keys are added in order (from key1 to key20) after any hard-coded keys have been added. If a particular key is not defined, it is ignored. For more infomration about key behavior, see "Key Display Behavior" on page 58.
Empty Key (softkeys only) Setting an Empty Key Aastra Web UI Use the following procedure to configure an Empty softkey on the 57i phone. 1. Click on Operation->Softkeys and XML. or Click on Operation->Expansion Module . 2. For softkeys, select from "Key 1" through "Key 20". 3. In the "Type" field, select Empty. 4. When configuring a softkey, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. 5. Click to save your changes.
Line Keys, Programmable Keys, and Softkeys Phone Lock Key You can configure a key on the IP Phone to use as a lock/unlock key. You assign the function of the key as “Phone Lock”. Setting a Phone Lock Key Aastra Web UI Use the following procedure to configure a Phone Lock key on the 55i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module .. 2.
Using the Lock/Unlock Key on the IP Phone After configuring a key as a lock/unlock key, refer to the following procedure to use the key on the IP phone. 1. Press the LOCK key. The phone locks. The LED for the key AND the Message Waiting Lamp illuminate steady ON. An “Unlock” label appears next to the key you just pressed. Unlock the Phone 1. Press the UNLOCK key. A password prompt displays. 2. Enter your user password and press ENTER. The phone unlocks.
Line Keys, Programmable Keys, and Softkeys Deleting a Key Aastra Web UI Use the following procedure to delete a key on the 55i IP Phone. The procedure shows the softkey screen as an example. 1. Click on Operation->Softkeys and XML. or Click on Operation->Programmable Keys. or Click on Operation->Expansion Module .. 2. For softkeys, select from "Key 1" through "Key 20". or For programmable keys, select from "Key 1" through "Key 6". 3. In the "Type" field, select none. 4. Click to save your changes.
Making Calls This section describes ways to make calls on your 55i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing or • pressing a line/call appearance button • At the dial tone, enter the number you wish to call Note: After dialing the number, the phone has a short delay before sending the call.
Making Calls Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone, see "Audio Mode" on page 33. IP Phone UI • To dial using handsfree, first press and enter a number at the dial tone. • To answer a call on your phone using handsfree, press appearance button.
Using a Headset The 55i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset. Advanced Volume Controls for the Headset Mic On the 55i, there are 3 options for the headset microphone volume.
Making Calls To Make and Receive Calls Using a Headset IP Phone UI 1. Ensure that you have selected a headset audio mode by accessing the Options list (under option Preferences->Set Audio->Audio Mode on the IP Phone). 2. Plug the headset into the jack. 3. Press the key to obtain a dial tone or to answer an incoming call. Depend- ing on the audio mode selected from the options menu, a dial tone or an incoming call is received on either the headset or the handsfree speakerphone. 4.
Using Intercom On the 55i, you can use the Icom key to automatically connect with a remote extension. By default, the Icom key is configured as Key 4 on the top set of keys. Intercom Key Using the Icom Key IP Phone UI 1. Press the Icom key. 2. Enter the extension number of the person you wish to intercom or the BLF key for that extension. 3. After a beep tone, your phone automatically connects with the remote extension and you can speak through its speaker. 4. To cancel intercom, press or the Cancel key.
Making Calls You can set specific incoming Intercom call features on the 55i IP phone using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller. Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call.
Redial IP Phone UI • Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called is called back. • If you are on-hook and press , a Redial Directory list appears on- screen. The redial list is available during active calls. It stores up to the last 100 numbers you called, allowing you to scroll through and select the number you wish to redial. Note: Your System Administrator can set your Redial key to speeddial a specific number.
Making Calls Deleting from the Redial List. Note: You cannot delete individual entries in the Redial List. IP Phone UI Delete All Items 1. Press . 2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items. Mute You can use the Mute key to mute the handset, headset, or speakerphone. When you use the mute key on your phone, you cannot be heard on an active call or on a conference. For muted calls, the handsfree LED flashes and the Mute key LED is ON.
Receiving Calls When a call is ringing at your extension, the inbound callers extension and name display to the screen. The line/call appearance light flashes quickly for the incoming call. L1 John Smith Tue May 17 10:19am L1 Ring 201 Keri March Answering an Incoming Call IP Phone UI To answer the call • For handsfree operation, press or the line/call appearance button for the incoming call. • Press for handsfree or headset operation.
Receiving Calls Sending an Incoming Call to Voicemail You can send an incoming call directly to voicemail without answering the call. To do this, press without picking up the handset. If you're already on the phone your incoming call should go directly to voicemail. Your phone screen displays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages (example: x4).
Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold key. When you place a call on hold, only your phone can retrieve the call. IP Phone UI To place a call on hold 1. Connect to the call (if not already connected). 2. Press the Hold key.
Handling Calls When on Hold To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on remains solid to indicate that you are still connected. L1 John Smith Tue May 17 10:19am L1 Connected >201 Keri March Automatic Hold When juggling between calls, you do not have to press the hold button to go from one call to the next.
Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension.
Handling Calls To transfer a call to another extension 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the Transfer key. You should hear a dial tone as a second line opens up. 3. Press a line/call appearance button followed by the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1 4. To complete a "blind" transfer, press the Transfer Key again before the receiving end answers.
Local Conferencing The 55i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 55i. Note: Your System Administrator can set your Conference key to speeddial a specific number. Contact your System Administrator for more information. Using Local Conferencing IP Phone UI Use the following procedure to create a conference call using local conferencing. Use the following illustration as a reference.
Handling Calls 4. Press the Conf Key. A new line opens. L2 John Smith >7788 Dial Conf Xfer 5. Enter the phone number of Party 3. 6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference. 7. Press the Conf key again to add Party 3 to the conference. Party 1 (which is yourself), Party 2, and Party 3 are all connected to a single conference. 8. To drop a party from the conference, press the Conf key once more.
Centralized Conferencing (for Sylantro and Broadsoft Servers) The 55i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 55i uses Loca Conferencing by default. Your Administrator can configure Centralized Conferencing globally on all lines or on specific lines.
Handling Calls Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers) Note: You can have an unlimited number of parties in a conference (dependent on the limitations of the server. 1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the Speakerphone Key. A line opens up. 2. Call Party 2 by dialing their number (or answer an incoming call of a Party). 3. Wait for Party 2 to answer.
Setting Up Multiple Conferences (for Sylantro Server only) Note: The 55i is limited to 9 conferences (a single conference each on lines 1 through 9). 1. Start Conference 1 using the procedures in the previous section, "Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers)". 2. When you are finished adding all required parties to Conference 1, press an available Line Key to start Conference 2. You are Party 1 on Conference 2. Call Party 2. 3.
Handling Calls Ending Calls IP Phone UI To end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold). Press or the line/call appearance button of the active call to end the call. If connected through the handset, you can also place the handset back on hook to end the call.
Managing Calls The 55i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • • • • • Directory List Callers List Call Forwarding Missed Calls Indicator Voicemail Directory List The Directory List is your personal phone book, conveniently stored within your phone.
Managing Calls 1. Press the Directory Key. The directory displays the number of entries in your list. If the Directory list is empty, "Directory Empty/Use Save to add" displays. The following is an example of the Directory List Header screen with 97 entries in the List. Directory 97 items Use to view Press 1st letter DeleteList - Add New 2. You can access entries by pressing Quit - and to scroll through the list. 3.
Adding/Editing Entries in the Directory List You can store a maximum of 7 numbers associated with a unique name. You can apply pre-defined labels to the entry which include, Office, Home, Cell, and Pager, or create your own labels. The following table indicates the maximum characters for each line and field in the Directory List.
Managing Calls Adding Names, Numbers, Labels On Screen 1: • You can add names using the abc softkey. • You can add numbers (up to 7 numbers per name) using the numbers on the phone’s keypad. • Use the Backspace softkey when required. • Use the Save softkey when you are finished adding the name and number(s). • You can exit from Screen 1 at any time without saving by pressing the Cancel softkey. Note: Use the keys to toggle between Screen 1 and Screen 2.
• You can use the Delete softkey to delete a number or to delete multiple numbers in an entry (see "Deleting Single and Multiple Numbers in an Entry" on page 137. • You can use the Change softkey to change a number or a name. • You can use the Quit softkey to quit the editing of the current Directory entry. Scrolling Multiple Screens Per Entry If there are multiple numbers for an entry, the and keys display for you to scroll multiple screens.
Managing Calls Arranging Multiple Screens You can use the Arrange softkey to move the number/label/line forward or backward between screens for the specified name. If there is a label assigned to the entry, the following screen displays after pressing the Arrange softkey. Label: Cell 1. Office 2. Home 3. Cell Save Cancel • Pressing the Save softkey in the above screen places the Cell label, the Cell number, and line associated with the Cell number, into the one position.
Saving Entries to the Directory List You can save entries (names and numbers) from other sources to your Directory using any of the following methods: • Save from the Display • Save from the Caller List • Save from the Redial List Saving from the Display IP Phone UI You can save the name and/or number displayed on your screen during a call to the Directory List using the following procedure. Use the following illustration as a reference.
Managing Calls For multiple numbers assigned to a name, pressing the Delete softkey displays the following screen. Delete number 2272939 or delete all Steve Smith Entries entries? Number Cancel • You can press Entries to delete the directory entry (name, all numbers, labels, and lines associated with the name) from the Directory List. • You can press Number to delete only a specific number associated with a name. • You can press Cancel to cancel the delete function.
Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application. The file displays the name, phone number, and line number for each Directory entry.
Managing Calls Accessing the Directory List Use the following procedures to access the Directory List. IP Phone UI 1. Press the Services key on the phone to display the Services menu, and select "Directory List". or Press the Directory softkey (default key is key 2 on the Top Keys). 2. Use the keys to scroll through the line items in the Directory List. 3. To dial a displayed entry from the Directory List, pick up the handset, press the handsfree key, or press the Dial softkey. 4.
Callers List The Callers list is a stored log of your incoming calls. The 55i telephone stores information on up to 200 incoming calls in the Callers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you. When the Callers list is full, the oldest call records are deleted to accommodate the information of new callers.
Managing Calls Accessing the Callers List IP Phone UI Use the following procedure to access the Callers List. Use the following illustration as a reference. Callers List Key Handsfree Button 1. Press the Callers List key. or Press the Services key if your System Administrator has configured the Services key to access the Callers List. 2. Use the keys to scroll through the line items in the Callers List. Note: To the left of a line item, a b icon displays with the handset ON or OFF the receiver.
Editing Entries in the Callers List Important: The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix. N 007 Jun 8 2:55pm John Burn rns 9054550055 IP Phone UI Use the following procedure to edit the Callers List.
Managing Calls Deleting Entries from the Callers List You can delete individual items from the Callers List, or you can delete all items in the Callers List.. IP Phone UI Use the following procedure to delete an individual item from the Callers List. Use the following illustration as a reference. Callers List Key 1. Press the Callers List Key. 2. Use keys to find the item you want to delete. 3. Press the Delete softkey. 4. Press the Delete softkey again at the prompt to erase the item.
Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers List in a spreadsheet application. This file displays the name, phone number, and the line that the call came in on.
Managing Calls Call Forwarding The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination. The phone sends the SIP message to the SIP proxy, which then forwards the call to the assigned destination. Call forwarding is disabled by default. You can enable call forwarding on a global basis or on an individual line-basis, for each line.
Setting Call Forwarding Use the following procedure to set global call forwarding. For Global Call Forward Settings IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Call Forward and press Select. 3. Enter the "Call Forward" number destination for which you want your incoming calls to be forwarded. Note: If you leave the "Number" field blank, call forwarding is disabled. 4. Select a "Call Mode" that you want to set on your phone using the Change softkey. 5.
Managing Calls Aastra Web UI 1. Click on Basic Settings->Call Forward. For Global Call Forward Settings: 2. In the "Mode" field, select the mode you want to set on your phone. Note: To disable call forwarding in the Aastra Web UI, set the mode to OFF and remove the phone number in the "Number" field. 3. In the "Number" field, enter the call forward number for which you want your calls to be call forwarded. 4.
5. Click to save the Call Forward settings. The changes are dynamic and are immediately applied to the phone. The following example shows the idle screen on the IP Phone with Call Forwarding set to "No Answer" mode.
Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only. The number of calls that have not been answered increment on the phone’s idle screen as " New Calls". As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List. The user can access the Callers List and clear the call from the list.
Voicemail The Voicemail feature on the 55i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number. The Voicemail list displays a list of phone numbers assigned to the 55i that have registered voicemail accounts associated with them. Note: The Voicemail list does not display the voicemail access number.
Additional Features Additional Features This section describes additional features you can use on the 55i phone. Star Codes All of the main call handling and extension management features for your system can be set up as speed dials on softkeys on your phone. Contact your System Administrator for more information about available star code functions in your network. If these have not been set up, you can dial any star code commands on the 55i phone the same way you would on a regular telephone.
1. Click on Basic Settings->Preferences. 2. Go to the "General" section. 3. Enable the "Suppress DTMF Playback" field by checking the check box. (Disable this field by unchecking the box). Default is disabled. 4. Click to save your settings.
Additional Features Display DTMF Digits A feature on the 55i phone allows users to enable or disable DTMF (dual-tone multifrequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a softkey or programmable key. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys. This is also known as “touchtone” dialing. Each key you press on your phone generates two tones of specific frequencies.
Enable/Disable Call Waiting The call waiting feature notifies the user on an active call, of a new incoming call. You can disable the call waiting feature, so that the new incoming call is automatically rejected by the phone with a busy message. If you disable call waiting on the phone, and the user is on a call, any further incoming calls receive busy unless “Call Forward Busy” or “Call Forward No Answer and Busy” is configured on the phone (for information on "Call Forwarding", see page 146.
Additional Features Enabling/Disabling Call Waiting Aastra Web UI Use the following procedure to enable or disable Call Waiting on the IP phone. Note: "Call Waiting" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. Call Waiting is enabled by default. If required, disable the "Call Waiting" field by unchecking the check box. 3. Click to save your settings.
Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone. Note: "Play Call Waiting Tone" is enabled by default. 1. Click on Basic Settings->Preferences->General. 3. Click to save your settings.
Additional Features Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone. Note: "Stuttered Dial Tone" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. Stuttered dial tone is enabled by default.
XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Additional Features Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)" field at the path Basic Settings->Preferences->General. The default time is 5 seconds for each message to display before scrolling to the next message. You can increase or decrease this time as required.
Incoming Call Interrupts Dialing If you are dialing a call on your phone and another call comes in while you are dialing, you can allow the incoming call to interrupt dialing by enabling a parameter called "Incoming Call Interrupts Dialing". You can enable or disable this parameter in the Aastra Web UI at the path Basic Settings->Preferences->General.
Additional Features Configuring "Incoming Call Interrupts Dialing" Aastra Web UI Use the following procedures to configure "Incoming Call Interrupts Dialing" on the IP Phone. Note: "Incoming Call Interrupts Dialing" is disabled by default. 1. Click on Basic Settings->Preferences->General. 2. Enable the "Incoming Call Interrupts Dialing" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click to save your settings.
Goodbye Key Cancels Incoming Calls The 55i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called "Goodbye Key Cancels Incoming Call" and is configurable via the Aastra Web UI. If you enable this parameter, which is the default, pressing the Goodbye key rejects calls coming into the phone while you are on an active call.
Additional Features Using the Goodbye Key to Cancel Incoming Calls Feature IP Phone UI IF THEN "Goodbye Key Cancels Incoming Call" is enabled AND a second call comes in while you are on an active call, press the Goodbye key to reject the second incoming call. "Goodbye Key Cancels Incoming Call" is disabled AND a second call comes in while you are on an active call, press the Goodbye key to hang up on the active call so you can answer the second incoming call.
UPnP Mapping Lines (for remote phones) Universal Plug and Play (UPnP) is a standard that uses Internet protocols to enable devices to be plugged into a network and automatically know about each other. With UPnP, when a user plugs a device into the network, the device configures itself, acquires a TCP IP address, and uses a discovery protocol based on the Internet's HTTP or HTTPS URL to announce its presence on the network to other devices.
Additional Features 2. The "UPnP Mapping Lines" field is set to 0 by default. If required, change the setting to a specific line by selecting a line from the list. Valid values are 0 through 10. The line you select is the line that your remote phone uses to perform Universal Plug and Play on the network you are connecting to. 3. Click to save your settings.
Message Waiting Indicator You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on line 3 only, the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Aastra Web UI.
Additional Features Incoming Intercom Call Features Incoming Intercom By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call. It also mutes the microphone. If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call.
Auto-Answer/Play Warning Tone The auto-answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call. If “Auto-Answer” is enabled, the phone automatically answers an incoming intercom call. If “Play Warning Tone” is also enabled, the phone plays a tone to alert you before answering the intercom call. If “Auto-Answer” is disabled, the phone rejects the incoming intercom call and sends a busy signal to the caller.
Additional Features 3. The "Microphone Mute" field is enabled by default. The microphone is muted on the IP phone for Intercom calls made by the originating caller. To disable this field, uncheck the box. 4. The "Play Warning Tone" field is enabled by default. If “Auto-Answer” is enabled, the phone plays a warning tone when it receives in incoming intercom call. To disable this field, uncheck the box. 5. The "Allow Barge In" field is enabled by default.
Available Features Enabled by Administrators Outgoing Intercom Calls If your System Administrator configures the outgoing intercom feature on your phone, pressing the Icom button allows your phone to find an available line and place an intercom call to a recipient. To use this feature, you must configure an intercom key on your phone. For more information about configuring and using an Icom key, see "Intercom Key" on page 104.
Available Features Enabled by Administrators Customizable Callers List Key and Services Key The 55i IP Phone currently has a Callers List key and a Services key. Your System Administrator can specify an XML URI that creates a custom Callers List and Services application for your phone. When you press the Callers List key or the Services key, the phone accesses a custom XML URI Callers List, or a custom XML URI Service. These services replace the standard functions of the Callers List key and Services key.
Reference For more information about using Centralized Conferencing, see "Centralized Conferencing (for Sylantro and Broadsoft Servers)" on page 127. If you are accessing XML applications on your phone and a call comes in, your System Administrator can create "Answer" and "Ignore" keys that you can use to either answer the incoming call, or ignore it..
Model 536M and 560M Expansion Modules Model 536M and 560M Expansion Modules The 55i IP Phone offers optional 536M and 560M Expansion Modules that attach to the right side of the phone to provide additional softkeys. Model 536M The 536M provides 18 softkeys in each column (totaling 36 keys) on the keypad. Each key provides an LED for indicating call status. The 536M provides a paper label for convenient key labeling.
Using the Expansion Modules 536M Expansion Module After configuring the softkeys on the 536M Expansion Module, you can record the name of the softkey on the paper labels provided with the Expansion Module. Press the softkey you want to use when applicable.
Model 536M and 560M Expansion Modules 560M Expansion Module The 560M Expansion Module screen displays softkeys in column format. The function keys on the bottom left of the Module allow you to display 3 full screens of softkeys. Each screen consists of 2 columns with the following default headings on each page: Page 1"List 1" and "List 2" Page 2"List 3" and "List 4" Page 3"List 5" and "List 6".
List 3 List 4 List 6 Page 3 Screen To use the 560M, press the function key for the page you want to display to the LCD (page 1, page2, or page 3), and press the applicable softkey. Note: Your System Administrator can customize the headings on each 560M Expansion Module screen. Contact your System Administrator for more information. References For more information about configuring softkeys, see Softkeys and Programmable Keys on page 53.
Troubleshooting Solutions Troubleshooting Solutions Why is my display blank? Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra 55i Installation Guide for details.
What are services, and how do I use them? Services on the IP phone include: • • • • XML Applications Callers List Directory List Voicemail See the section, "Setting Services Key" on page 99 more information about the options available under "Services". How do I find the IP address of my phone? Instructions on where to find the IP address of your phone can be found in this guide in the section, "Finding Your Phone’s IP Address" on page 24.
Troubleshooting Solutions Aastra Web UI 1. Click on Operation->User Password. 2. In the "Current Password" field, enter the current user password. Note: By default, the user name is “user” (all lowercase) and the password field is left blank. If you have forgotten your password, contact your System Administrator for assistance. 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5. Click to save your changes.
How do I restart the IP phone? IP Phone UI 1. Press the button on the phone to enter the Option List. 2. Use the key to scroll down the list of options to Phone Status and press the key to select. 3. Press the key to scroll to the Restart Phone option. 4. Press the key to confirm and restart the phone. If you do not wish to restart your phone, press the key to cancel. Note: Your phone is out of service temporarily during the restart and downloading process.
Troubleshooting Solutions How do I lock my phone? You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra Web UI. • At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see "Phone Lock Key" on page 108.
Lock the Phone 2. In the "Lock the Phone?" field, click . The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click . The phone unlocks dynamically and displays the following message: "Phone is unlocked".
Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone.
Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo CET CET AST AST EE-Tallinn ES-Madrid ES-Canary EET CET WET FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris EE
Time Zone Code JM-Jamaica JP-Tokyo EST JST KY-Cayman EST LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana CET EET CET AST AST CET CST CST CST CST MST MST MST PST NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham CST CET CET NRT NUT NZS CHA PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-L
Appendix A - Time Zone Codes Time Zone Name Time Zone Code RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr EET EET MSK SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador CET SGT CET CET CET SRT CST TR-Istanbul TT-Port of Spain TW-Taipei EET AST CST UA-Kiev US-Eastern US-C
Index Numerics 536M 174 55i additional features of 152 features of 2 making calls 111 requirements of 3 55i line settings 52 560M 174 A Aastra Web UI Basic Settings parameters 22 Operaton parameters 21 phone status 21 about this guide 1 ACD (Auto Call Distribution) 54 allow barge-in, for intercom 169 answering incoming calls 119 auto-answer, for intercom 169 autodial (hotline and warmline) 172 B backlight, setting 30 bad encrypted config 180 BLF key 54 BLF List, setting softkey for 72 BLF, setting softkey
Index Index G GCP (Group Call Pickup) 54 getting started 4 Goodbye key cancels incoming call 163 configuring 163 using 164 H handling calls 121 headset mic 113 headset mode 33 headset, using 113 headset/speaker mode 33 held calls, retrieving 122 hold, automatic 122 hold, feature enhancement for 173 I idle screen 9 incoming call interrupts dialing 161 installation and setup, 9122i 3 intercom calls incoming call features 168 Intercom key 15, 55 Intercom key, softkey for 105 intercom, outgoing calls using 1
Index configuring a static configuration 91 password, resetting user’s 46 phone lock 48 phone lock key 55 pickup key 54 pickup static configuration 90 plugging in the phone 4 programmable keys 53 function for 53 R redial 117 restarting the phone 47 ring tone sets 27 ring tones 26 S Services key 15, 54 services key, customizable 172 services, softkey for 98 softkeys 53 answer softkey for XML 173 as empty key 107 ignore sofkey for XML 173 special character softkey for XML 173 state-based 56 speaker mode 33
If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problems, please visit our website at www.aastra.com or call 1-800-574-1611 for technical assistance. © Aastra Telecom Inc.
