57i IP Phone User Guide Release 2.
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2007 Aastra Telecom. www.aastra.com All Rights Reserved.
Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Table of Contents Software License Agreement..................................................................... iii About this Guide .......................................................................................... 1 Documentation............................................................................................. 1 Introduction .................................................................................................. 2 Phone Features ..............................................
Table of Contents Table of Contents Making Calls ............................................................................................... 66 Dialing a Number...................................................................66 Pre-dialing a Number.............................................................66 Using Handsfree Speakerphone............................................................ 67 Using a Headset .....................................................................................
Table of Contents Limited Warranty...................................................................................... 125 Appendix A - Time Zone Codes..............................................................
About this Guide This guide explains how to use the basic features of your new 57i phone. Not all features listed are available by default. Contact your system or network administrator to find out which features and services are available to you on your system. Your system administrator has the ability to customize some features on this phone. For information on more advanced settings and configurations, administrators should refer to the Aastra SIP 53i, 55i, 57i, and 57i CT IP Phone Administration Guide.
Introduction Introduction This 57i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 57i IP telephone provides communications over an IP Network using the SIP IP telephony protocol.
Getting Started The 57i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 57i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone. The phone displays the following startup screens.
Getting Started DHCP: waiting for IP... The 57i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates. Updating configuration..... Checking for firmware... Do not unplug the phone! Note: New updates to your phone can be automatically scheduled from the server.
If language packs were loaded to your phone by your system administrator, the following screen displays during startup. Downloading Language Packs When the configuration update is complete, the phone displays the following screens and then displays the Idle screen.. Network DSP Getting Started .
Getting Started Done .
Network Connected/Network Disconnected If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen.. Services Dir Callers Icom John Smith L1 Network Connected Sat Jan 1 12:18am If your phone did not successfully connect to the network, the "Network Disconnected" prompt appears on the display and the telephone status light turns on.
Getting Started Idle Screen When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen. The idle screen is shown whenever your phone is not in use. Services Dir Callers Icom John Smith L1 Sat Jan 1 12:18am Note: Your system administrator sets up your SIP screen name, line number, and any other administrative features required. If your name does not display on the screen, contact your system administrator.
Reference For more information about configuring the top default softkeys and all other softkeys, see "Softkeys" on page 24. For more information about using all of the default sofkeys (Services, Directory, Callers List, Intercom, Dial, Conference, and Transfer), see the following sections: • "Making Calls" on page 66. • "Handling Calls" on page 74. • "Managing Calls" on page 81.
Getting Started Idle Screen with Voicemail Messages The envelope icon displays on the Idle State screen only if you have new messages waiting. The number next to the envelope indicates how many new messages you have. Services Dir Callers Icom 1 John Smith L1 Voicemail Icon Sat Jan 1 12:18am Idle Screen To access your voicemail messages, use the star codes for your system if a voicemail softkey has not been configured on your phone.
For example, if you configure a bottom softkey for speeddialing to Home, and then you pickup the handset, the screen displays the Dial, Conf, and Xfer default softkeys with a More softkey. You can press the More softkey to toggle between the first and second screens to display all configured softkeys. See illustrations below.
Getting Started Phone Options via the IP Phone UI You can access specific options for the 57i IP phone using the phone’s user interface (UI) via the keypad. Pressing the Option button a list of configurable options. gives you These options allow you to customize your phone settings. 1 Language 2 Time and Date 1 Time Server 2 Set Time 3 Time Format 4 Set Date 5 Date Format 6 Time Zone 7 Daylight Savings 3 Tones 1 Set Ring Tone 2 Tone Set 4 Clear Msg. Wtg.
Using the IP Phone UI IP Phone UI 1. Press the Options key on the phone to enter the options list. 2. To go to an Option, use and to scroll through the list, or press the number corresponding to the Option. 3. Press the Show softkey, the button, or press the digit number of the corresponding option to select an option. 4. Use the softkeys that display for each option to change a selected option. 5. Press the Done button to save the change. 6.
Getting Started Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can also customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. Finding Your Phone’s IP Address IP Phone UI 1. Press to enter the Options List. 2. Use s to scroll down the list of options to Phone Status and press Show. Options List 8.Call Forward 9.Network 10.SIP Settings 11.
5. Your phone’s IP Address displays. IP Address of Phone 192.168.0.100 Done Using the Aastra Web UI Aastra Web UI 1. Open your web browser and enter the phone’s IP address or host name into the address field. If the browser is using HTTP, the following redirect screen displays, followed by the “Security Alert” window. This process redirects HTTP to use HTTPS for a more secure connection.. Getting Started 2. Click YES to accept the certificate 3.
Getting Started The Network Status window displays for the IP phone you are accessing. Note: For a user, the default user name is “user” and the password field is left blank. The Network Status window displays for the IP phone you are accessing. 4. You can logout of the Aastra Web UI at any time by clicking Log Off. The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings.
Basic Settings The Basic Settings section provides the following options: - Preferences - Allows you to enable/disable the following: static configuration of park/pickup, suppression of DTMF playback, display of DTMF digits, the playing of call waiting tone, and stuttered dial tone. This category also allows you to configure incoming intercom call settings, ring tones (global and per-line basis), and ring tone sets, time and date settings, and language settings.
User Password User Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password you will need to: using the IP Phone UI, use that new password to log into the Aastra Web UI. using the Aastra Web UI, use that new password when changing the user password via the IP Phone UI.
2. In the "Current Password" field, enter the current user password. Note: By default, the user name is “user” (all lowercase) and the password field is left blank. 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5. Click to save your changes.
Using Your Phone Using Your Phone The following sections describe the various 57i phone key functions, and how they help you make and manage your calls and caller information. Key Descriptions The following table identifies the keys on the key panel of your 57i IP phone that you can use for handling calls. Keys Key Description Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.
Keys Key Description Line/Call Appearance key - Connects you to a line or call. The Aastra 57i IP phone supports up to 4 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone. Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).
Key Descriptions Keys Key Description Softkeys - 12 softkeys on the 57i IP Phone. - 6 Top Keys: programmable static softkeys (up to 10 programmable functions) - 6 Bottom Keys: programmable state-based softkeys (up to 20 programmable functions) These keys also perform as follows: • Callers list key - Accesses the last 200 calls received. • Conference key - Begins a conference call with the active call. • Xfer Key - Transfers the active call to another number.
Multiple Line and Call Appearances The 57i has 4 hard line/call appearance buttons each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call.
Softkeys Softkeys Your 57i has 12 multi-functional softkeys: • 6 Top Keys: programmable static softkeys (up to 10 programmable functions) • 6 Bottom Keys: programmable state-based softkeys (up to 20 programmable functions). Note: If 536 or 560 Expansion Module(s) are attached to the phone, click on Operation->Expansion Keys to access and configure up to 36 softkeys on each 536EM and up to 60 softkeys on each 560EM.
Softkey Functions You can configure the 57i softkeys for any of the following: Description None Indicates softkey is disabled (option for Web UI only) Line Indicates softkey is configured for line use. Speeddial Indicates softkey is configured for speeddial use. Do Not Disturb (DND) Indicates softkey is configured for "do not disturb" use. BLF Indicates softkey is configured for Busy Lamp Field (BLF) use. A user can dial out on a BLF configured softkey.
Softkeys Services Indicates the softkey is set to be used as the Services key. Callers List Indicates the softkey is set for accessing the Callers List. Directory Indicates the softkey is set for accessing the Directory List. Intercom Indicates the softkey is set to be used as the Intercom key. Empty Indicates the softkey is configured to force a blank entry on the IP phone display for a specific softkey.
Softkey Type Default States Services idle, connected, incoming, outgoing, busy empty idle, connected, incoming, outgoing, busy Flash All states disabled. Sprecode connected Park connected Pickup idle, outgoing In the Aastra Web UI, the operational states for each softkey display enabled. To disable a state, you uncheck the box for that operational state. The IP phone idle screen condenses the softkeys.
Softkeys Softkeys as Line/Call Appearances You can customize the softkeys on your 57i phone to function as line/call appearance softkeys. These line/call appearance softkeys function in a similar manner to the 4 line/call appearance hard keys and lights on your phone. For details on the line/call appearance hard keys and lights, please refer to the section "Multiple Line and Call Appearances" on page 23 of this manual.
Depending on how the phone has been configured, the maximum number of total line/call appearances that can be set up is 8 or 9 (4 line/call appearance as hard keys and 4 or 5 as softkeys). If all line/call appearances have been set up for the same number, a total of 9 lines can be configured. If all line/call appearances have been set up between two different numbers, a total of 8 lines can be configured.
Softkeys Setting a Line Softkey You can set a softkey as an additional line on the 57i. The softkey acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see "Multiple Line and Call Appearances" on page 23. You can use the Aastra Web UI only to set a softkey as a line. On the 57i, you can set the top softkeys with up to 10 functions and the bottom softkeys with up to 20 functions.
Softkeys as Speeddials You can set up custom softkeys as speeddials. Speeddial softkeys can dial a star code for a feature on the system or a phone number or a set of digits. A customized label displays inside the phone’s display for each softkey. If you press a custom softkey, the phone goes off-hook and dials the star code or the number set up for this softkey. Setting a Speeddial Softkey The speeddial function can be set using the IP Phone UI or the Aastra Web UI.
Softkeys Continue to press the number key to access the next letter for that key (i.e. press 2 three times to access C). Press to move to the next space, or wait a moment and the cursor automatically advances. To insert a space between letters, press . To backspace and erase a mistake, press or the Delete key. You can save up to 16 letters and numbers on each softkey entry. Enter Name > John Smith 6. Press the Save key to finish.
Aastra Web UI On the 57i, you can set the top softkeys with up to 10 speeddials and the bottom softkeys with up to 20 speeddials. 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom Keys tab or the Top Keys tab. 3. Select from "Key 1" through "Key 20" on the bottom tab. or Select from "Key 1" through "Key 10" on the top tab. 4. In the "Type" field, select Speeddial to apply to the softkey. 5. In the "Label" field, enter a label to apply to this softkey. 6.
Softkeys Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial key IP Phone UI Use the following procedure to save an entry from your Directory List, Callers List, or Redial List on the IP phone. Directory List Key Callers List Key Redial List Key 1. Press the Directory List, Callers List, or Redial List key. From the Callers List or Redial List, scroll through the list to find the name and number that you wish to save to your speed dial. 2. Press the Save key. 3.
Softkeys as "Do not Disturb" The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF. Note: You can configure DND using the Aastra Web UI only. If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your system administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set.
Softkeys Softkeys as Busy Lamp Field (BLF) You can set a softkey to Busy Lamp Field (BLF). The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone. Note: The BLF setting is applicable to the Asterisk server only. Example A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle).
4. In the "Type" field, select BLF to apply to the softkey. 5. In the "Label" field, enter a label to apply to this softkey. 6. In the "Value" field, enter the phone number or extension you want to monitor. 7. In the "Line" field, select a line for which to apply this softkey. Valid values are 1 through 9. 8. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. 9. Click to save your changes. 10.
Softkeys Softkeys as BLF List (For use with the BroadSoft Broadworks Rel 13 or higher platform only) You can set a softkey to BLF list. The BLF list feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal. Note: Your system administrator must have BLF List enabled on the BroadWorks Server.
Aastra Web UI 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom Keys tab or the Top Keys tab. 3. Select from "Key 1" through "Key 20" on the bottom tab. or Select from "Key 1" through "Key 10" on the top tab. 4. In the "Type" field, select "BLF\List" (BroadSoft BroadWorks). Note: The "Label" and "Value" field are not required. The BroadWorks BLF List name is configured in the "BLF List URI" field instead. 7.
Softkeys Softkeys for Accessing XML Services The 57i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your system administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. Note: You can configure XML using the Aastra Web UI only.
The XML Application URI is the URI loaded by your phone. The phone performs an HTTP GET. Contact your system administrator for the applicable XML URI to enter in the "XML Application URI" field. The XML Application Title is the label that displays beside the XML softkey on your phone. If you use the Services key to access the XML features, the "XML Application Title" is the label that displays on the Services Menu in the IP Phone UI. Setting XML Services Aastra Web UI 1.
Softkeys Note: Contact your system administrator for the appropriate value(s) to enter in the "XML Application URI" field. 9. Click to save your changes. 10.Click on Operation->Reset. 11.In the "Restart Phone" field click to restart the IP phone. Setting an XML Softkey Aastra Web UI 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through "Key 20" on the bottom tab. or Select from "Key 1" through "Key 10" on the top tab. 4.
Accessing the XML Service After an XML application(s) has been saved to your IP phone, and either the Services Menu or a softkey have been configured to access the XML applications, the customized service is ready for you to use. IP Phone UI From the Services Menu Use the following procedure to access XML applications from the Services Menu. Use the following illustration as a reference. Services Key 1. Press the Services key. 2. Use the and to scroll through the items. 3.
Softkeys Softkeys as Flash Key You can set a softkey to generate a flash event when it is pressed on the 57i or 57i handset. You do this by setting the softkey to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Setting a Flash Softkey Aastra Web UI 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through "Key 20" on the bottom tab.
Softkeys as Sprecode You can set a softkey to automatically activate specific services offered by the server by setting a softkey to "sprecode". For example, if the sprecode value of *82 is configured, then by pressing the softkey, *82 automatically activates a service provided by the server. The value you enter for this field is dependent on the services provided by the server. Contact your system administrator for information about available services.
Softkeys 7. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the "Connected" state to apply to this softkey. 8. Click to save your changes. 9. Click on Operation->Reset. 10.In the "Restart Phone" field click 46 Model 57i IP Phone User Guide to restart the IP phone.
Static and Softkey Settings for Park/Pickup The IP phone has a park and pickup call feature that allows you to park a call and pickup a call when required. There are two ways a user can configure this feature: • Using a static configuration • Using a programmable configuration (using softkeys) Note: The IP phone accepts both methods of configuration. However, to avoid redundancy, Aastra Telecom recommends you configure either a static configuration or a programmable configuration.
Softkeys Configuring Park /Pickup using Static Configuration Use the following procedure to configure the Park/Pickup call feature using the static configuration method. Note: Aastra recommends you configure either the static or the programmable configuration, but not both. Aastra Web UI 1. Click on Basic Settings->Preferences->General. 2. Enter a server value in the Park Call field to which incoming live calls will be parked.
3. Enter a server value in the "Pickup Parked Call" field. Note: For values to enter in this field, see the table "Park/Pickup Call Server Configuration Values" on page 47. 4. Click to save your changes. 5. Click on Operation->Reset. 6. In the "Restart Phone" field click to restart the IP phone. Park/Pickup Softkey Configuration The programmable method of configuration creates park and pickup softkeys that you can configure on the 57i phone.
Softkeys Configuring Park/Pickup using Softkey Configuration Use the following procedure to configure the Park/Pickup call feature using the softkey configuration method. Aastra Web UI 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through "Key 20" on the bottom tab for parking a call.. or Select from "Key 1" through "Key 10" on the top tab for parking a call. 4. In the "Type" field, select Park. 5.
9. Pick another softkey (from top or bottom keys) to configure for Picking up a call. 10.In the "Label" field, enter a label for the Pickup softkey. 11.In the "Value" field, enter the appropriate value based on the server in your network. Note: For values to enter in this field, see the table "Park/Pickup Call Server Configuration Values" on page 47. 12.In the "Line" field, select a line for which to apply the Pickup configuration. 13.
Softkeys Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phones to park a call and pick up a parked call. Park a Call 1. While on a live call, press the "Park" softkey. 2. Perform the following for your specific server: For Asterisk Server - Server announces the extension number where the call has been parked. Once the call is parked, press the y key to complete parking.
Softkeys as Last Call Return (lcr) (Sylantro Servers only) Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a softkey. This feature is for Sylantro servers only. How it works If you configure "lcr" on a softkey, and a call comes into your phone, after you are finished with the call and hangup, you can press the key configured for “lcr” and the phone dials the last call you received.
Softkeys 5. In the "Line" field, select the line you want to apply to this softkey. Valid values are 1 through 9. 6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. 7. Click to save your changes. 8. Click on Operation->Reset. 9. In the "Restart Phone" field click 54 Model 57i IP Phone User Guide to restart the IP phone.
Softkeys as Services By default, the 57i has a Services key configured on key 1 of the top set of keys. However, you can use any softkey to configure a "Services" key. Services Key The Services key accesses enhanced features and services provided by third parties.
Softkeys Setting Services Softkey Aastra Web UI Use the following procedure to configure a Services softkey on the 57i phone. 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through "Key 20" on the bottom tab. or Select from "Key 1" through "Key 10" on the top tab. 4. In the "Type" field, select Services. 5. In the "Label" field, enter a label to apply to this softkey. 6. In the "Line" field, select the line you want to apply to this softkey.
Softkeys as Directory By default, the 57i has a Directory key configured on key 2 of the top set of keys. However, using the Aastra Web UI, you can assign the Directory key to any softkey on the top or bottom keys on the phone.. Directory Key The "Directory List" feature allows you to store frequently used names and numbers on the phone. You can also dial directly from a directory entry.
Softkeys Setting Directory Softkey Aastra Web UI Use the following procedure to configure a Directory softkey on the 57i phone. 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through "Key 20" on the bottom tab. or Select from "Key 1" through "Key 10" on the top tab. 4. In the "Type" field, select Directory. 5. In the "Label" field, enter a label to apply to this softkey. 6.
Softkeys as Callers List By default, the 57i has a Callers List key configured on key 3 of the top set of keys. However, using the Aastra Web UI, you can assign the Callers List key to any softkey on the top or bottom keys on the phone. Callers List Key The Callers list is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called your phone. Reference For more information about the Callers List, see "Suppressing DTMF Playback" on page 98.
Softkeys 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through "Key 20" on the bottom tab. or Select from "Key 1" through "Key 10" on the top tab. 4. In the "Type" field, select Callers List. 5. In the "Label" field, enter a label to apply to this softkey. 6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. 7. Click to save your changes. 8.
Softkeys as an Intercom Key By default, the 57i has an Intercom key configured on key 4 of the top set of keys. However, using the Aastra Web UI, you can assign the Intercom key to any softkey on the top or bottom keys on the phone.. Intercom Key You can use the Intercom key to automiatically connect with a remote extension for outgoing calls, and to answer an incoming intercom call. Reference For more information about the Intercom key, see "Intercom" on page 69.
Softkeys 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through "Key 20" on the bottom tab. or Select from "Key 1" through "Key 10" on the top tab. 4. In the "Type" field, select Intercom. 5. In the "Label" field, enter a label to apply to this softkey. 6. If configuring a softkey on the Bottom Keys, in the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. 7. Click to save your changes. 8. Click on Operation->Reset. 9.
Softkeys as an Empty Key You can set a softkey to force a blank entry on the IP phone display for a specific softkey. You do this by setting the softkey to "empty". The soft keys are added in order (from softkey1 to softkey20) after any hard-coded keys have been added. If a particular soft key is not defined, it is ignored. Setting an EmptySoftkey Aastra Web UI Use the following procedure to configure an Empty softkey on the 57i phone. 1. Click on Operation->Softkeys and XML. 2.
Softkeys Deleting a Softkey Aastra Web UI Use the following procedure to delete a softkey function using the Aastra Web UI. 1. Click on Operation->Softkeys and XML. 2. Click on the Bottom tab or the Top tab. 3. Select from "Key 1" through "Key 20" on the bottom tab. or Select from "Key 1" through "Key 10" on the top tab. 4. In the "Type" field, select none. 5. Click to save your changes. 6. Click on Operation->Reset. 7. In the "Restart Phone" field click to restart the IP phone.
Restarting your phone You may want to restart your phone to check for updates on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your system administrator, or should you experience any unexpected behaviour. IP Phone UI 1. Press the button on the phone to enter the Options List. 2.
Making Calls Making Calls Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing or • pressing a line/call appearance button. At the dial tone, enter the number you wish to call. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialling prefixes.
Using Handsfree Speakerphone The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in either the Speaker or Speaker/ Headset audio mode. You can set your desired audio mode using the Headset Settings option from the Options list. For more information, see the section "Customizing Your Phone" in the 57i Installation Guide. IP Phone UI • To dial using handsfree, first press tone.
Making Calls 6. Press Done to save changes and exit. 7. If you do not wish to save changes, press Cancel to return to the previous screen. NOTE: By default, the volume for the headset microphone is set to medium. To Make and Receive Calls Using a Headset IP Phone UI 1. Ensure that you have selected a headset audio mode by accessing the Options list (under option Headset Settings). 2. Plug the headset into the jack. 3.Press the key to obtain a dial tone or to answer an incoming call.
Intercom On the 57i, you can use the Intercom key to automatically connect with a remote extension. By default, the Intercom key is configured as Key 4 on the top set of softkeys. Intercom Key IP Phone UI To use the Intercom key 1. Press the Intercom key. 2.Enter the extension number of the person you wish to intercom or the BLF softkey for that extension. 3.After a beep tone, your phone will automatically connect with the remote extension and you can speak through its speaker. 4.
Making Calls Enabling/Disabling Microphone and Auto-Answer Aastra Web UI Use the following procedure to enable/disable the microphone and/or auto-answer on the IP phone. 1. Click on Basic Settings->Preferences->Incoming Intercom Settings. The "Microphone Mute" field is enabled by default (turned OFF). The "Auto-Answer" field is enabled by default (turned ON). 2. To disable the "Microphone Mute" field (turn ON), uncheck the check box. 3. To disable the "Auto-Answer" field (turn OFF), uncheck the check box.
Redial IP Phone UI • Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called will be called back. • If you are on-hook and press , a Redial Directory list appears on- screen. The redial list stores up to the last 100 numbers you called, allowing you to scroll through and select the number you wish to redial. Note: Your system administrator can set your Redial key to speedial a specific number.
Making Calls Mute IP Phone UI Press the button at any time to mute handset, headset or handsfree. The speaker light will flash slowly and you can hear the caller, but they cannot hear you. To switch mute on or off, press . Note: If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call.
Receiving Calls When a call is ringing at your extension, you will see the "Inbound Call" Screen. The line/call appearance light flashes quickly for the incoming call. Tue May 17 10:19am L1 Ring 201 Keri March Answering an Incoming Call IP Phone UI To answer the call • For handsfree operation, press or the line/call appearance but- ton for the incoming call. • Press for handsfree or headset operation.
Handling Calls Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to transfer, conference, or place a call on hold. Placing a Call on Hold When you place a call on hold, only your phone can retrieve the call. IP Phone UI To place a call on hold 1. Connect to the call (if not already connected). 2. Press the Hold key.
Automatic Hold When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button. If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where that call is being held. Press N to disconnect the call.
Handling Calls Transferring Calls Blind Transfer A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension.
To transfer a call to another extension 1. Connect to the call you wish to transfer (if not already connected). 2.Press the Intercom key. Tue May 17 10:19am 00:27 L2 Dial >203 Karen Batz 3.Press a line/call appearance button followed by the extension number of the person you wish to transfer the call to. 4.If you do not wish to transfer the call, press the line/call appearance button again to abort the transfer. This disconnects the new call, leaving the original call on hold.
Handling Calls IP Phone UI Use the following procedure to create a conference call. Use the following illustration as a reference. Conference Key 1. Connect to the first party you wish to include in the conference (if not already connected). Note: A "Conference" softkey automatically appears in the display when on a call. 2.Press the Conference key. A new line opens. Tue May 17 10:19am 00:27 L2 Dial >203 3.
Note: You can use to scroll through and see the numbers and names (if available) of the parties in the conference call. 8.If you wish to exit the conference leaving the other two parties connected, disconnect by placing the handset back on-hook or by pressingN. To conference two calls you are already connected to IP Phone UI 1. Begin with active calls on two different lines. 2. Press the Conference key. A new line will open. 3. Press the line key of the call you wish to conference with. 4.
Handling Calls Picking up Calls Press the line/call appearance button for an incoming call. If the phone is connected to a call, pressing one of the line/call appearance buttons will automatically place this call on hold before opening up a new line for the new call. IP Phone UI To pickup a call 1. Press the line/call appearance button for that call. Tue May 17 10:19am 00:27 L2 Dial >203 Karen Batz Pickup 2.Press Nif you do not wish to pickup a call. This cancels the call pickup procedure.
Managing Calls The 57i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • • • • • Directory List Callers List Call Forwarding Missed Calls Indicator Voicemail Directory List The 57i IP phone has a "Directory List" feature that allows you to store frequently used numbers on the phone. You can also dial directly from a directory entry.
Managing Calls Adding to and Editing the Directory List You can store a maximum of 7 numbers associated with a unique name. You can apply pre-defined labels to the entry which include, Office, Home, Cell, and Pager, or create your own labels. The following table indicates the maximum characters for each line and field in the Directory List.
Adding Names, Numbers, Labels On Screen 1: • You can add names using the abc softkey. • You can add numbers (up to 7 numbers per name) using the numbers on the phone’s keypad. • Use the Backspace softkey when required. • Use the Save softkey when you are finished addnig the name and number(s). • You can exit from Screen 1 at any time without saving by pressing the Cancel softkey. Note: Use the keys to toggle between Screen 1 and Screen 2.
Managing Calls • You can use the Delete softkey to delete a number or to delete multiple numbers in an entry (see "Deleting Single and Multiple Numbers in an Entry" on page 86. • You can use the Change softkey to change a number or a name. • You can use the Quit softkey to quit the editing of the current Directory entry. Scrolling Multiple Screens Per Entry If there are multiple numbers for an entry, the and keys display for you to scroll multiple screens.
Arranging Multiple Screens You can use the Arrange softkey to move the number/label/line forward or backward between screens for the specified name. If there is a label assigned to the entry, the following screen displays after pressing the Arrange softkey. Label: Cell 1. Office 2. Home 3. Cell Save Cancel • Pressing the Save softkey in the above screen places the Cell label, the Cell number, and line associated with the Cell number, into the one position.
Managing Calls Deleting Single and Multiple Numbers in an Entry You use the Delete softkey to delete a single number or multiple numbers for an entry. For a single number assigned to a name, pressing the Delete softkey displays the following screen. Delete? Steve Smith Cancel Yes • You can press Yes to delete the directory entry (name, number, label, and line) from the Directory List. • You can press Cancel to cancel the delete function.
Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application. The file displays the name, phone number, and line number for each Directory entry.
Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 57i telephone stores information on up to 200 incoming calls in the Callers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you. When the Callers list is full, the oldest call records are deleted to accommodate the information of new callers.
You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers List in a spreadsheet application. This file displays the name, phone number, and the line that the call came in on. Using the Callers List IP Phone UI Use the following procedure to access the Callers List. Use the following illustration as a reference. Callers List Key 1. Press the Callers List key.
Managing Calls 4. To cancel a delete function, press the or the Scroll keys. 5. To save a line item to a softkey for speeddialing, press the Save softkey and enter the line number at the "Save to?" prompt that is already configured for speeddialing at a softkey. 6. To dial a displayed entry from the Callers List, pick up the handset, press the handsfree button, or press a line key. 7. To exit the Callers List, press the Callers List key.
2. Press to find the entry you want to edit. Press to view the most recent call, or to see the oldest call on your list. 3. Press any key on the dial pad to begin editing. 4. To move the cursor one digit to the right, press the left of the cursor, press . To erase one digit to . 5. To dial the displayed number press , or just lift the handset, or press any line keys. Deleting from the Callers List You can delete individual items from the Callers List, or you can delete all items in the Callers List..
Managing Calls Downloading the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI. Aastra Web UI 1. Click on Operation->Directory. 2. In the Callers List field, click on A File Download message displays. . 3. Click OK. 4. Enter the location on your computer where you want to download the Callers List and click SAVE. The callerslist.csv file downloads to your computer. 5. Use a spreadsheet application to open and view the Callers List.
Call Forwarding The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination. The phone sends the SIP message to the SIP proxy, which then forwards the call to the assigned destination. Call forwarding is disabled by default. You can enable call forwarding on a global basis or on an individual line-basis, for each line.
Managing Calls Setting Call Forwarding Use the following procedure to set global call forwarding. For Global Call Forward Settings IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Call Forward and press Show. 3. Enter the "Call Forward" number destination for which you want your incoming calls to be forwarded. Note: If you leave the "Number" field blank, call forwarding is disabled. 4. Enter the "Call Mode" that you want to set on your phone. 5.
4. In the "Number of Rings" field, enter the number of rings you want to set before the call is forwarded. Valid values are 1 to 9. 5. Click to save the Call Forward settings. The changes are dynamic and are immediately applied to the phone. For Per-Line Call Forward Settings: 1. Select a line to set Call Forwarding on. 2. In the "Mode" field, select the mode you want to set on this line.
Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only. The number of calls that have not been answered increment on the phone’s idle screen as " New Calls". As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List. The user can access the Callers List and clear the call from the list.
Voicemail The Voicemail feature on the 57i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number. The Voicemail list displays a list of phone numbers assigned to the 57i that have registered voicemail accounts associated with them. Note: The Voicemail list does not display the voicemail access number.
Additional Features Additional Features This section describes additional features you can use on the 57i phone. Star Codes All of the main call handling and extension management features for your system can be set up as speed dials on softkeys on your phone. Contact your system administrator for more information. If these have not been set up, you can dial any star code commands on the 57i phone the same way you would on a regular telephone.
Display DTMF Digits A feature on the 57i phone allows users to enable or disable DTMF (dualtone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a softkey or programmable key. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys. This is also known as “touchtone” dialing. Each key you press on your phone generates two tones of specific frequencies.
Additional Features Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the folllowing procedures to configure stuttered dial tone on the IP phone. 1. Click on Basic Settings->Preferences->General. 2. Stuttered dial tone is enabled by default.
Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the folllowing procedures to configure a call waiting tone on the IP phone. 1. Click on Basic Settings->Preferences->General. 2. A call waiting tone is enabled by default.
Additional Features Incoming Intercom Calls and Auto-Answer A feature on the 57i IP phone allows you to set intercom settings and automatic answering for incoming intercom calls. On incoming intercom calls, you can enable (turn ON) or disable (turn OFF) the microphone on the IP phone. You can also enable or disable “Auto-Answer” and “Play Warning Tone” for incoming intercom calls. If “Auto-Answer” is enabled, the phone automatically answers an incoming intercom call.
7. In the "Restart Phone" field click to restart the IP phone. Using Redial Key for “Last Number Redial” The IP phone has an enhanced redial user interface that allows a user to quickly redial the last number that was dialed out from the phone. You can: • Press the REDIAL button twice to redial the last number dialed. • Press the REDIAL button once, scroll the list of numbers, then press the REDIAL button again to dial the number that displays on the screen.
Additional Features Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring tones on a global or per-line basis. The following table identifies the valid settings and default values for each type of configuration method.
Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country.
Additional Features Aastra Web UI 1. Click on Basic Settings->Preferences->Ring Tones. For global configuration: 2. In the "Ring Tones" section, select a country from the "Tone Set" field. 3. Select a value from the "Global Ring Tone" field. Note: See the Ring Tone Settings Table on page 104 for valid values. For per-line configuration: 4. In the "Ring Tone" section, select a line for which you want to set ring tone. 5. Select a value from the "LineN" field.
6. Click to save your settings. These changes are not dynamic. You must restart your IP phone for the changes to take affect. 7. Click on Operation->Reset. 8. In the "Restart Phone" field click apply the ring tone.
Additional Features Time and Date On the IP phones, you can configure the following: • • • • Time and date Time and date format Time zone Daylight savings time Note: You can set all the above features on the IP Phone UI. However, only the Time and Date Formats can be set using the Aastra Web UI. Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone. IP Phone UI Set Time and Time Format 1. Press on the phone to enter the Options List. 2.
Note: The default Date Format is WWW MMM DD (Day of Week, Month, Day) 6. Press Done to save the Date Format. Set Time Zone 1. Select Time Zone. 2. Press * to display a list of Time Zone options. 3. Select a Time Zone from the list of options. For valid time zone values, see Appendix B. Note: The default Time Zone is US-Eastern. 4. Press Done to save the Time Zone you selected. Daylight Savings Time 1. Select Daylight Savings. 2. Select a Daylight Savings time from the list of options.
Additional Features Aastra Web UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: 12h (12 hour format) (default) 24h (24 hour format) Note: The time displays on the phone’s idle screen in the format you select for this field.
3. In the “Date Format” field, select the date format you want to use on your phone. Valid values are: • • • • • • • • WWW MMM DD (default) DD-MMM-YY YYYY-MM-DD DD/MM/YYYY DD/MM/YY DD-MM-YY MM/DD/YY MMM DD Note: The date displays on the phone’s idle screen in the format you select. 4. Click to save your settings. 5. Click on Operation->Reset. 6. In the "Restart Phone" field click to restart the IP phone.
Additional Features Locking and Unlocking the Phone You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP Phone UI or the Aastra Web UI. In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the “Reset” button in the “Reset User Password” field displays a screen that allows you to enter and save a new user password. • Set an emergency dial plan.
Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click . The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click . The phone unlocks dynamically and displays the following message: "Phone is unlocked".
Additional Features Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters are not allowed). Default password is an empty string "" (field is blank).
Defining an Emergency Dial Plan Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
Additional Features You can set the emergency dial plan using the Aastra Web UI. Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area. Aastra Web UI 1. Click on Operation->Phone Lock. 2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local area to contact emergency services. For multiple numbers, enter a “|” between each emergency number. For example: 911|110 Default for this field is 911|999|112|110. 3.
Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
Language Aastra Web UI Note: You must have the language pack(s) already loaded to your phone in order to use them. For more information about loading language packs, see your System Administrator. 1. Click on Basic Settings->Preferences->Language Settings. 2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI. The IP phone supports the following languages: English (default) French Spanish German Italian Note: All languages may not be available for selection.
Model 536 and 560 Expansion Modules (536EM, 560EM) The 57i IP Phone offers optional Expansion Modules that attach to the right side of the phone to provide additional softkeys. Model 536EM The 536EM provides 36 additional softkeys on a 57i IP Phone. The 560EM provides 60 additional softkeys. The softkeys support the following features: • BLF • Speedial • Shared Call Appearance Each key provides an LED for indicating call status.
Model 536 and 560 Expansion Modules Additional modules (up to 3 total modules) can be piggy-backed to an existing module providing an additional 108 softkeys with 536EMs and an additional 180 softkeys with 560EMs. You connect the additional modules to the right side of an existing module. The following figure illustrates the addition of multiple 536EM modules on the 57i IP Phone. You can configure the softkeys using the Aastra Web UI.
Troubleshooting Solutions This section describes solutions to some most commonly occurring problems. Why is my display blank? Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra 57i Installation Guide for details.
Troubleshooting Solutions What are services, and how do I use them? Services on the IP phone include: • XML Applications • Callers List • Directory List • Voicemail See the section, "Setting Services Softkey" on page 56 more information about the options available under "Services". How do I find the IP address of my phone? Instructions on where to find the IP address of your phone can be found in this guide in the section, "Finding Your Phone’s IP Address" on page 14.
Troubleshooting Solutions For information on how to access the Aastra Web UI, go to the section "Using the Aastra Web UI" on page 15. Why does my phone display "Bad Encrypted Config"? The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption process has failed. Report this error to your system administrator. How do I restart the IP phone? IP Phone UI 1. Press the 2. Use the press the button on the phone to enter the Option List.
Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone.
Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo CET CET AST AST EE-Tallinn ES-Madrid ES-Canary EET CET WET FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris EE
Time Zone Code HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest HKS CST CET EST CET IE-Dublin IS-Reykjavik IT-Rome GMT GMT CET JM-Jamaica JP-Tokyo EST JST KY-Cayman EST LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana CET EET CET AST AST CET CST CST CST CST MST MST MST PST NI-Managua NL-
Appendix A - Time Zone Codes Time Zone Name Time Zone Code RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr EET EET MSK SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador CET SGT CET CET CET SRT CST TR-Istanbul TT-Port of Spain TW-Taipei EET AST CST UA-Kiev US-Eastern US-C
Index Numerics 57i features 2 57i line settings 23 57i requirements 2 A Aastra Web UI basic settings description 17 operation description 16 status description 16 about this guide 1 answering incoming calls 73 auto-answer, enabling/disabling 70 B bad encrypted config 123 BLF List, setting softkey for 38 BLF, setting softkey for 36 C call forwarding 93 configuring 94 call waiting tone 101 callers list 88 deleting entries in 91 downloading to PC 92 downloading to phone 92 editing 90 using 89 using on phone
Index Index M making calls 66 managing calls 81 microphone, enabling/disabling 70 missed calls indicator accessing and clearing 96 overview 96 multiple line call appearances 23 mute 72 N network disconnected 7 no service 122 O on-hold calls 74 options setting via the phone UI 12 setting via the Web UI 14 P park and pickup, using on phone 52 park/pickup configuring a static configuration 48 configuring softkey configuration 50 password, resetting user’s 114 picking up calls 80 plugging in the phone 3 R
If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problems, please visit our website at www.aastra.com or call 1-800-574-1611 for technical assistance. © Aastra Telecom Inc.
