6753i IP Phone User Guide Release 2.
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2008 Aastra Telecom. www.aastratelecom.com All Rights Reserved.
Software License Agreement Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
Table of Contents Table of Contents Software License Agreement ...................................................................................................... iii Table of Contents ..........................................................................................................................v About This Guide ..........................................................................................................................1 Documentation ...........................................
Table of Contents Table of Contents Line Keys and Programmable Keys ..........................................................................................47 Multiple Line and Call Appearance Keys ...............................................................................47 Programmable Keys ................................................................................................................48 Line Key .......................................................................................
Table of Contents Table of Contents Redial ....................................................................................................................................112 Mute ......................................................................................................................................113 Receiving Calls ..........................................................................................................................114 Answering an Incoming Call ...................
Table of Contents Table of Contents Use LLDP ELIN ...................................................................................................................186 Shared Call Appearance (SCA) Call Bridging .....................................................................187 Available Features Enabled by Administrators .....................................................................190 Outgoing Intercom Calls ....................................................................................
About This Guide This guide explains how to use your new 6753i phone. Not all features listed are available by default. Contact your System Administrator to find out which features and services are available on your system. Your System Administrator also has the ability to customize some features on this phone. Documentation • Aastra 6753i SIP IP Phone Installation Guide – Contains installation and set-up instructions, general features and functions, and basic options list customization.
Introduction Introduction This 6753i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more. The 6753i IP telephone provides communications over an IP Network using the SIP IP telephony protocol.
• Power source — For Ethernet networks that supply in-line power to the phone (IEEE 802.3af): — For power, use the Ethernet cable (supplied) to connect from the phone directly to the network for power. (No 48v AC power adapter required.) — For Ethernet networks that DO NOT supply power to the phone: — For power, use the 48V AC Power Adapter (included) to connect from the DC power port on the phone to a power source.
Getting Started Getting Started The 6753i must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted. Plugging in and Starting the Phone The 6753i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.
The 6753i phone may also look for configuration servers on your local network (press 3Remote to enter a remote server address, or 4Skip to continue without checking for servers). Auto Discovery Remote Skip If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list. (Press 3Skip to continue without selecting a server.).
Getting Started When the configuration update is complete, the phone displays the following screens.
Idle Screens Idle Screen 1 When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle State screen: 1 John Burns 9054550055 Sat Jun 8 2:55pm The Idle State screen lists your name (SIP screen name), extension (or phone number), and day, date, and time. The "1" in the upper corner in the above example indicates the idle screen for the first line appearance.
Getting Started When more than one status message displays, the 2 is shown after the message to indicate you can use the 2 and 5 navigation keys to scroll through the remaining messages.
IP Phone Keys and Key Descriptions The following sections describe the various 6753i phone key functions, and how they help you make and manage your calls and caller information. IP Phone Keys and Key Descriptions Key Panel The following table identifies the keys on the key panel of your 6753i IP phone that you can use for handling calls. Keys Key Description Goodbye key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.
IP Phone Keys and Key Descriptions Keys Key Description Line/Call Appearance key - Connects you to a line or call. The Aastra 6753i IP phone supports up to 3 line keys. Handsfree key - Activates Handsfree for making and receiving calls without lifting the handset. When the audio mode option is set, this key is used to switch between a headset and the handsfree speakerphone. Mute key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the microphone is on mute).
Methods for Customizing Your Phone There are two ways to customize specific options on your phone: • Using the Options key on the IP Phone • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone UI. These options allow you to customize the following phone settings. Option Number Methods for Customizing Your Phone 1 Option Call Forward 1. Screenname 2. All Off 3.
Methods for Customizing Your Phone 4 Phone Status 1. IP&MAC Addresses 2. LAN Port 3. PC Port 4. Firmware Info 5. Error Messages 5 User Password 6 Administrator Menu (Password Protected) 7 Restart Phone 8 Phone Lock Note: *The "Administrator Menu" options are Administrator level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator.
Using the IP Phone UI IP Phone UI 1. Press the Options key on the phone to enter the Options List. 2. Use 2 and 5 to scroll through the list of options, or press the number corresponding to the Option. 3. Press Enter, the 4 key, or press the digit number of the corresponding option to select an option. 4. Change a selected option if applicable. 5. Press the Set or Done key to save the change. 6. Press the changes.
Methods for Customizing Your Phone Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address” on page 19. Using the Aastra Web UI Aastra Web UI 1.
The Network Status window displays for the IP phone you are accessing. Methods for Customizing Your Phone 3. You can logout of the Aastra Web UI at any time by clicking Log Off.
Methods for Customizing Your Phone The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Network Status window is read-only.
Headings Descriptions Basic Settings Preferences - Allows you to enable/disable the following: • Suppress DTMF Playback • Display DTMF Digits • Call Waiting • Play Call Waiting Tone • Stuttered Dial Tone • XML Beep Support • Status Scroll Delay (seconds) • Incoming Call Interrupts Dialing • Switch UI Focus to Ringing Line • Preferred Line • Preferred Line Timeout (seconds) • Goodbye Key Cancels Incoming Call • UPnP Mapping Lines • Message Waiting Indicator Line • DND Key Mode • Call Forward Key Mode • Us
Phone Status Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.
Finding Your Phone’s IP Address If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address. IP Phone UI 1. Press the button on the phone to enter the Option List. 2. Select Phone Status and press the 4 key. 3 Phone Status =Next =Enter 3. Select "IP&MAC Addresses" and press the 4 key.
Phone Status The Network Status window displays for the IP phone you are accessing. This Network Status window is view only.
SIP Account Status The IP Phones show the SIP registration status on the IP Phone’s Network Status screen in the Aastra Web UI. The following is an illustration of the Network Status screen in the Aastra Web UI with SIP status displayed.
Phone Status The following table describes the status conditions that can display for the account. Status Condition Desription Registered Displays this status on accounts that HAVE been registered with the SIP proxy server. Example: Backup Registrar Line SIP Account 1 9057604603@anasipproxy.aastra.com:5060 Status Registered Used? Yes where Account Number is “1” SIP Account is “9057604603@anasipproxy.aastra.
Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone. Ring Tones There are several distinct ring tones a user can select from to set on the IP phones. You can enable/ disable these ring tones on a global or per-line basis.
Customizing Your Phone Ring Tone Sets In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country.
5. Select the type of ring tone (Tone 1 through Tone 5, or Silent). 6. Select Set and then press 2. 7. Select Tone Set. 8. Select the country for which you want to apply the tone set. Valid values are Australia, Europe, France, Germany, Italy, UK, Mexico, Brazil, and US. Default is US. 9. Press 4. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI 1. Click on Basic Settings->Preferences->Ring Tones. 2.
Customizing Your Phone Contrast Level The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. Setting Contrast Level IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Contrast Level. 4.
Set Audio The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the volume level of the headset microphone. You can set Audio on your IP phone using the IP Phone UI only. Audio Mode The 6753i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Customizing Your Phone 5. Select the audio mode you want to use on your phone. Valid values are: Speaker Headset Speaker/Headset Headset/Speaker 6. Press Done to save your selection. 7. Select Headset Mic Volume. 8. Select the Low, Medium, or High volume level. 9. Press Done to save your selection.
8. Using the "Change" key, set the Time Format to either a 12 hour format or a 24 hour format. Valid values are 12h and 24h. Default is 12h. 9. Press Set to save the Time Format you selected. Set Date and Date Format 1. Select Preferences. 2. Select Time and Date. 3. Select Set Date. 4. Using the keys on the keypad, enter a date to set on the IP phone. Use the 3 and 4 navigation keys to move backward or forward when entering the date. 5. Press Set to save the date setting. 6. Select Date Format. 7.
Customizing Your Phone 6. Press Set to save the Time Zone setting. Set Daylight Savings Time 1. Select Preferences. 2. Select Time and Date. 3. Select Daylight Savings. 4. Select a Daylight Savings time from the list of options. Valid values are: • OFF • 30 min summertime • 1 h summertime • Automatic (Default) Note: The default for Daylight Savings is Automatic. 5. Press Set to save the Daylight Savings setting.
Aastra Web UI 1. Click on Basic Settings->Preferences->Time and Date Setting. 2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format) Note: The time and time format you configure display on the phone’s idle screen. 3. In the “Date Format” field, select the date format you want to use on your phone. Default is WWW MMM DD.
Customizing Your Phone 5. In the “Time Server 1”, “Time Server 2”, and “Time Server 3” fields, enter IP addresses or qualified domain names for the primary, secondary, and tertiary time servers. Note: Time Servers can only be entered if NTP Time Servers is enabled. 6. Click to save your changes. Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required.
5. Using the 2 and 5 keys, scroll through the languages. Valid values are: • English (default) • Français (French) • Español (Spanish) • Deutsch (German) • Italiano (Italian) • Português (Portguese) Note: All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone. English is the default language and cannot be changed or removed. For more information about loading language packs, see your System Administrator. 6.
Customizing Your Phone Aastra Web UI Note: You must have the language pack(s) already loaded to your phone in order to use them. For more information about loading language packs, see your System Administrator. 1. Click on Basic Settings->Preferences->Language Settings. 2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI.
Language Input The 6753i supports text and character inputs in various languages (English, German, French, Spanish, and Italian). Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.
Customizing Your Phone Spanish Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÁÀÇ abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Italian Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.:;=_,-'&() 2 ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 * * * # #/\@ #/\@ Key Uppercase Characters Lowercase Characters 0 0 0 1 1.:;=_,-'&() 1.
Customizing Your Phone Configuring Language Input Using the IP Phone UI You can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI. Example = Next = Next = Enter Language Option Input Language English = Next = Set 2. Input Language 7.
1. Click on Basic Settings-> Preferences->Language Settings. 2. Select a language from the "Input Language" field. Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP Phone UI. Valid values are: • • • • • • English (default) Français (French) Español (Spanish) Deutsch (German) Italiano (Italian) Português (Portguese) Note: All languages may not be available for selection.
Customizing Your Phone Latin 2 Character Set The 6753i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputing in the IP Phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP Phones. The following table illustrates the Latin 2 character set used on the 6753i IP Phone.
User Password This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or the Aastra Web UI. If you change the password Then you need to: using the IP Phone UI, use that new password to log into the Aastra Web UI. using the Aastra Web UI, use that new password when changing the user password via the IP Phone UI.
Customizing Your Phone 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5. Click to save your changes. Resetting a User Password If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only.
Restarting Your Phone You may want to restart your phone to check for updates for your phone on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your System Administrator, or should you experience any unexpected behavior. IP Phone UI 1. Press the button on the phone to enter the Options List. 2. Select Restart Phone. 3.
Customizing Your Phone Phone Lock You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra Web UI. • At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock Key” on page 104.
Aastra Web UI 1. Click on Operation->Phone Lock. Lock the Phone 2. In the "Lock the Phone?" field, click . The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click . The phone unlocks dynamically and displays the following message: "Phone is unlocked".
Customizing Your Phone The following table describes the default emergency numbers on the IP phones. Emergency Number Description 911 A United States emergency number 999 A United Kingdom emergency number 112 An international emergency telephone number for GSM mobile phone networks. In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones. 110 A police and/or fire emergency number in Asia, Europe, Middle East, and South America.
Line Keys and Programmable Keys This section describes the Multiple Line/Call Appearance Keys (L1, L2, and L3) and the customizable programmable keys located at the top left on the phone. Programmable Keys Multiple Line/ Call Appearance Keys The 6753i has 3 hard line/call appearance keys each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of.
Line Keys and Programmable Keys Programmable Keys There are six function keys on the 6753i phone, all 6 of which are programmable, located to the left of the paper label. Programmable Keys after Admin Unlocks Save Key Delete Key Directory Callers List Transfer Conference Programmable Keys Note: The SAVE and DELETE keys are programmable ONLY after an Administrator has unlocked these keys. For more information about the SAVE and DELETE keys, see “Configurable Save and Delete Keys” on page 196.
Key Function Description Directed Call Pickup (DCP)/ (For Sylantro Servers) Indicates the key is configured to allow you to intercept - or pickup - a call on a monitored extension(s). Group Call Pickup (GCP) Indicates the key is configured to accept an XML application for accessing customized XML services. You can also specify an XML key URL for this option. Flash Indicates the key is set to generate a flash event when it is pressed on the 6753i.
Line Keys and Programmable Keys Key Function Description Phone Lock Indicates the key is configured as a phone lock key, allowing you to press this key to lock/unlock the phone. Paging Indicates the key is configured as a Paging key. When pressed, the phone can send Real Time Transport Protocol (RTP) streams from a pre-configured multicast address without involving SIP signaling.
Line Key You can set a programmable key or an expansion module key to act as a line/call appearance key on the 6753i. The key acts as a line that behaves the same as a hard line key (L1, L2, and L3). For more information about the behavior of line keys, see “Multiple Line and Call Appearance Keys” on page 47. You use the Aastra Web UI to set a Line key. Configuring a Line Key Aastra Web UI Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
Line Keys and Programmable Keys Creating a Speeddial Key The normal function of the speeddial option allows you to dial a number quickly by pressing a key configured for speeddialing. You can program the keys on the 6753i to speeddial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail. The speeddial function can be set using the IP Phone UI or the Aastra Web UI.
Use the following procedures to set speeddial on the 6753i IP phone. Press-and-Hold to Create a Speeddial (applicable to programmable keys, keypad keys, expansion module keys) IP Phone UI Pressing and holding down a programmable key, expansion module key, or keypad key on the phone initiates a speeddial feature. Note: When creating a speeddial for a key on the IP Phone, you must select a key that has no preassigned function (key must be set to None).
Line Keys and Programmable Keys Creating a Speeddial Using the Speed Dial Edit Option You can use the IP Phone UI at the path, Options->Preferences->Speeddial Edit, to create a speeddial key. IP Phone UI 1. Press on the phone to enter the Options List. 2. Select Preferences. 3. Select Speed Dial Edit. The following prompt displays: "Press SD button" All current speeddial key LEDs flash RED (for programmable keys and expansion module keys). All other function key LEDs turn off, during this process.
Creating a Speeddial Key Using the Save Key IP Phone UI Use the following procedure to create a speeddial key using the Save key. Use the following illustration for reference. Save Key Programmable Keys Save to? 2. Select a programmable key or expansion module key you want to save to. 3. At the "Enter Number" prompt, use the dial pad key to enter the number. Enter Number > 5553491234 4. Press the Save key to save the speeddial configuration. 5.
Line Keys and Programmable Keys 6. Press the Save key to finish. Saved Memory key 5553491234 Creating a Speeddial Using a Programmable Key or Expansion Module Key Aastra Web UI Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . Programmable Keys and Expansion Module Keys 2. Select from "Key 3" through "Key 6". or Select from “Key 1” through “Key 36” (M670i). 3.
Creating Speeddial Key Using “Keypad Speeddial” in the Aastra Web UI Aastra Web UI 1. Click on Operation->Keypad Speeddial.. 3. In the input box, enter the phone number, extension, or speeddial prefix to apply to this Digit key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+"). 4. Click to save your changes.
Line Keys and Programmable Keys 1. Press the Directory List, Callers List, or Redial List key. From the Directory List, Callers List, or Redial List, scroll through the list to find the name and number that you wish to save to your speeddial. 2. Press the Save key. 3. Press the selected speed dial. If the name is displayed with the number, both are saved to the speed dial. If no name is displayed, you can enter the name using the phone’s key pad.
3. Select Speed Dial Edit. All current speeddial key LEDs flash RED (for programmable keys and expansion module keys). All other function key LEDs turn off, during this process. After you press a speeddial key for editing, the phone restores all key LEDs to their previous state. 4. Press a speeddial key you want to edit. The speeddial edit screen displays. Notes: 1.
Line Keys and Programmable Keys Editing a Speeddial on a Programmable Key or Expansion Module Key Aastra Web UI 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 2. Select the key configured for speeddial. 3. In the "Value" field, edit the phone number, extension, or speeddial prefix to apply to this hard key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+"). 4.
Editing a Speeddial Using “Keypad Speeddial” in the Aastra Web UI Aastra Web UI 1. Click on Operation->Keypad Speeddial.. 3. In the input box, edit the phone number, extension, or speeddial prefix for this Digit key. If you enter a speeddial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+"). 4. Click to save your changes. Model 6753i IP Phone User Guide 61 Line Keys and Programmable Keys 2. Select from "Digit 1" through "Digit 9".
Line Keys and Programmable Keys Do Not Disturb (DND) Key The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF. Note: You can configure DND using the Aastra Web UI only. If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set.
Busy Lamp Field (BLF) Key The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status (busy or idle) of extensions on the IP phone. Note: The BLF setting is applicable to the Asterisk server only. Example A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle).
Line Keys and Programmable Keys Configuring a BLF Key Aastra Web UI Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . Programmable Keys and Expansion Module Keys 2. Select from "Key 3" through "Key 6". or Select from “Key 1” through “Key 36” (M670i). 3. In the "Type" field, select BLF to apply to this key. 4.
BLF List Key (For use with the BroadSoft Broadworks Rel 13 or higher platform only) The BLF\List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp Field feature. This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal. Note: Your System Administrator must have BLF List enabled on the BroadWorks Server. Contact your System Administrator for more information.
Line Keys and Programmable Keys Configuring a BLF List Key Aastra Web UI The BLF List function can be configured on the 6753i using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Programmable Keys->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my480i-blf-list@as.broadworks.com.
5. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For example, my6753i-blf-list@as.broadworks.com. Note: Contact your System Administrator for the BLF List URI. 6. Click to save your changes.
Line Keys and Programmable Keys Flash Key You can set a programmable key or expansion module key to generate a flash event when it is pressed on the 6753i. You do this by setting the key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Configuring a Flash Key Aastra Web UI Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1.
Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 6753i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents). To use the ACD feature on an IP phone, you must first configure an ACD key or Expansion Module key.
Line Keys and Programmable Keys Configuring an Automatic Call Distribution (ACD) Key Use the following procedure to configure ACD on the 6753i IP Phone. Aastra Web UI Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . Programmable Keys and Expansion Module Keys 2. Select from "Key 3" through "Key 6". or Select from “Key 1” through “Key 36” (M670i). 3.
Using the ACD Feature on your IP Phone The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a phone queue, you must preconfigure an ACD key on your IP Phone as described in the previous procedure. Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for more information. When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue.
Line Keys and Programmable Keys 3. Using the keypad, enter your User ID (phone number provided by your System Administrator) and press the 2 Key. The "Password" prompt displays. ACD: Password: = Login = Next 4. Using your keypad, enter your Password (provided by your System Administrator) and press the 2 Key. 5. Press 4 (Login) to login to the queue. You are logged into the queue and the following screen displays. ACD: = Avail = Logout 6.
Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features. The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP key on the IP phone. When you configure a DCP key, you specify the extension that you want to monitor.
Line Keys and Programmable Keys 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . Programmable Keys and Expansion Module Keys 2. Select from "Key 3" through "Key 6". or Select from “Key 1” through “Key 36” (M670i). 3. In the “Type” field, select Directed Call Pickup. 4. In the “Value” field, specify the extension you want to intercept when you press this key. For example: 2200. 5.
1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 2. Select a key for which to configure Group Call Pickup. 3. In the “Type” field, select Directed Call Pickup. Line Keys and Programmable Keys 4. In the “Value” field, enter groupcallpickup. 5. In the "Line" field, select the line for which to apply the Group Call Pickup configuration. Valid value are 1 through 9. 6. Click to save your changes.
Line Keys and Programmable Keys Using Group Call Pickup (GCP) 1. If any of the monitored group of extensions receives a call, press the GCP Key. The call is answered. If the monitored group of extensions receives multiple incoming calls simultaneously, the phone displays a list of incoming calls. 2. Use the 5 and 2 keys to scroll through the list to select an extension. 3. Press 2 (Pickup) Key for the extension you select. The call is answered.
XML Key The 6753i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. You can configure XML using the Aastra Web UI only. Using the Aastra Web UI, you can configure a key to access XML applications.
Line Keys and Programmable Keys Configuring an XML Key Aastra Web UI Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . Programmable Keys and Expansion Module Keys 2. Select from "Key 3" through "Key 6". or Select from “Key 1” through “Key 36” (M670i). 3. In the "Type" field, select XML to apply to the key. 4.
Accessing the XML Service After an XML application(s) have been saved to your IP phone, and after a key has been configured to access the XML application(s), the customized service is ready for you to use. IP Phone UI 1. Press the key configured for XML on the 6753i phone. A "Custom Features" screen displays or the title you specified. 2. Use the 5 and 2 to scroll through the customized features. 3. For menu and directory services, select a service to display the information for that customized service.
Line Keys and Programmable Keys Sprecode Key You can set a programmable key or expansion module key to automatically activate specific services offered by the server. For example, if the sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the server. Contact your System Administrator for information about available services.
Park/Pickup Keys The 6753i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ PBX servers.
Line Keys and Programmable Keys Configuring Park/Pickup Keys Aastra Web UI Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Use the following procedure to configure park/pickup on the 6753i phone. 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . Programmable Keys and Expansion Module Keys 2. Select from "Key 3" through "Key 6". or Select from “Key 1” through “Key 36” (M670i). 3.
Using the Park Call/Pickup Parked Call Feature Use the following procedure on the IP phone to park a call and pick up a parked call. Park a Call 1. While on a live call, press the "Park" key. 2. Perform the following for your specific server: For Asterisk Server Server announces the extension number where the call has been parked. Once the call is parked, press the key to complete parking.
Line Keys and Programmable Keys Last Call Return (lcr) Key (for Sylantro Servers) Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a key. This feature is for Sylantro servers only. How it works If you configure "lcr" on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for “lcr” and the phone dials the last call you received.
Call Forward Key Using the Aastra Web UI, you can configure the "Call Forward" function on a key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both. Pressing the Call Forward key on the phone accesses the Call Forward Menus. The menus that display are dependant on the Call Forward mode (Account (default), Phone, or Custom) configured for the phone.
Line Keys and Programmable Keys BLF/Xfer The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Xfer key allows a call to be transferred to other recipients blindly or consultatively. The BLF/Xfer key combines the BLF and Xfer key's functionality together allowing the user to transfer calls or use BLF with one key.
Configuring a BLF/Xfer Key Aastra Web UI Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . Line Keys and Programmable Keys Programmable Keys and Expansion Module Keys 2. Select from "Key 3" through "Key 6". or Select from “Key 1” through “Key 36” (M670i). 3. In the "Type" field, select BLF/Xfer. 4.
Line Keys and Programmable Keys Speeddial/Xfer The Speeddial key allows a number to be dialed quickly by pressing one key configured for speeddialing. The Xfer key allows a call to be transferred to other recipients blindly or consultatively. The Speeddial/Xfer key combines the Speeddial and Xfer key's functionality together allowing the user to transfer calls or use Speeddial with one key.
Configuring a Speeddial/Xfer Key Aastra Web UI Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . Line Keys and Programmable Keys Programmable Keys and Expansion Module Keys 2. Select from "Key 3" through "Key 6". or Select from “Key 1” through “Key 36” (M670i). 3. In the "Type" field, select Speeddial/Xfer. 4.
Line Keys and Programmable Keys Speeddial/Conf The 6753i allows you to configure a programmable key or expansion module key to be used as a speeddial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the conference. For example, while on an active call, a user can use the Speeddial/Conf key to dial a recording service and have the resulting conference recorded.
Configuring a Speeddial/Conf Key Aastra Web UI Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . 2. Select from "Key 3" through "Key 6". or Select from “Key 1” through “Key 36” (M670i). 3. In the "Type" field, select Speeddial/Conf. 4. In the “Value” field, enter the number or the extension to add to the conference (for example, “5551212”). 5.
Line Keys and Programmable Keys Directory Key By default, the 6753i has a Directory key configured on Key 3. However, using the Aastra Web UI, you can assign the Directory key to another available key if required (Key 3 through Key 6). Directory Key The "Directory List" feature allows you to store frequently used names and numbers on the phone. You can also dial directly from a directory entry.
Configuring a Directory Key Aastra Web UI Notes: 1. Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 2. By default, the Directory key is Key 3. Use the following procedure to configure a Directory key on the 6753i phone. 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . Line Keys and Programmable Keys Programmable Keys and Expansion Module Keys 2. Select from "Key 3" through "Key 6".
Line Keys and Programmable Keys Callers List Key By default, the 6753i has a Callers List key configured on Key 4. However, using the Aastra Web UI, you can assign the Callers List key to another available key if required (Key 3 through Key 6). Callers List Key The Callers list is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called your phone. Reference For more information about the Callers List, see “Callers List” on page 134.
Programmable Keys and Expansion Module Keys 2. Select from "Key 3" through "Key 6". or Select from “Key 1” through “Key 36” (M670i). 3. In the "Type" field, select Callers List. 4. Click to save your changes.
Line Keys and Programmable Keys Transfer Key By default, the 6753i has a Transfer key configured on Key 5. However, using the Aastra Web UI, you can assign the Transfer key to another available key if required (Key 3 through Key 6). Transfer Key The Transfer key allows you to perform blind or consultative call transfers to other recipients. The blind transfer feature transfers a call to another number without you having to talk to the recipient.
Configuring a Transfer Key Aastra Web UI Notes: 1. Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 2. By default, the Transfer key is Key 5. Use the following procedure to configure a Transfer key on the 6753i phone. 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . Line Keys and Programmable Keys Programmable Keys and Expansion Module Keys 2. Select from "Key 3" through "Key 6".
Line Keys and Programmable Keys Conference Key By default, the 6753i has a Conference key configured on Key 6. However, using the Aastra Web UI, you can assign the Conference key to another available key if required (Key 3 through Key 6). Conference Key The Conference key allows you to link three active calls into a single conference (Local Conferencing).
1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . Programmable Keys and Expansion Module Keys 2. Select from "Key 3" through "Key 6". Line Keys and Programmable Keys or Select from “Key 1” through “Key 36” (M670i). 3. In the "Type" field, select Conference. 4. Click to save your changes.
Line Keys and Programmable Keys Intercom Key By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. For more information about changing the behavior of incoming Intercom calls, see the section “Incoming Intercom Call Features” on page 181. Your System Administrator can enable outgoing intercom calls on your phone. If enabled, you must configure an Icom key on your phone to use for outgoing intercom calls.
Using the Icom Key (for Outgoing Intercom Calls) IP Phone UI 1. Press the Icom key. 2. Enter the extension number of the person you want to intercom or the BLF key for that extension. 3. After a beep tone, your phone automatically connects with the remote extension and you can speak through its speaker. 4. To cancel intercom, press or hang up the handset. 5.
Line Keys and Programmable Keys Services Key The 6753i allows you to configure a Services key that, when pressed on the phone, displays the Services menu which includes the following options: • Directory (See “Directory List” on page 124 for more information.) • Callers List (See “Callers List” on page 134 for more information.) • Voicemail (See “Voicemail” on page 161 for more information.) The Services Menu can also be accessed via the IP Phone UI at the location, Options->Services.
Using the Services Key IP Phone UI 1. Press the Services key. The following default list displays: • Directory (See “Directory List” on page 124 for more information.) • Callers List (See “Callers List” on page 134 for more information.) • Voicemail (See “Voicemail” on page 161 for more information.) Note: Addtional options may display in the Services Menu if setup by your System Administrator. Contact your Administrator for more information. 2. Select an option from the Services Menu. 3.
Line Keys and Programmable Keys Phone Lock Key You can configure a programmable key or an expansion module key on the phone to use as a lock/unlock key. You assign the function of the key as “Phone Lock”. Use the following procedure to configure a key as a lock/unlock key in the Aastra Web UI. Configuring a Phone Lock Key Aastra Web UI Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. 1. Click on Operation->Programmable Keys.
Using the Lock/Unlock Key on the IP Phone After configuring a key as a lock/unlock key, refer to the following procedure to use the key on the IP phone. IP Phone UI Lock the Phone 1. Press the Lock key. The phone locks. The LED for the key AND the Message Waiting Lamp illuminate steady ON. An “Unlock” label appears next to the key you just pressed. Unlock the Phone 1. Press the Unlock key. A password prompt displays. Model 6753i IP Phone User Guide 105 Line Keys and Programmable Keys 2.
Line Keys and Programmable Keys Paging Key (Sends the RTP Stream) You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to pre-configured multicast address(es) without involving SIP signaling. You enter a multicast IP address(es) and a port number for the Paging key, that when pressed, initiates an outgoing multicast RTP session. This is called Group Paging on the IP phones.
4. In the “Value” field, enter a multicast IP address and a port number for the Paging key. When you press this key, the phone initiates an outgoing multicast RTP session to the specified address using the specified port. (For example, 239.0.1.15:10000). Note: The “Value” field allows for one multicast address entry only. 5. To receive RTP steams for Group Paging, you must also configure the "Paging Listen Addresses" parameter at the path, Basic Settings->Preferences->Group Paging RTP Settings.
None Key You can set a key to force a blank entry on the IP phone display for a specific key. You do this by setting the key to "none". If a particular key is not defined, it is ignored. Setting a None Key Aastra Web UI Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Use the following procedure to configure a None key on the 6753i IP Phone. 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module .
Deleting a Key Aastra Web UI Note: Keys 1 and 2 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator. Use the following procedure to delete a key function using the Aastra Web UI. 1. Click on Operation->Programmable Keys. or Click on Operation->Expansion Module . Line Keys and Programmable Keys Programmable Keys and Expansion Module Keys 2. Select from "Key 3" through "Key 6". or Select from “Key 1” through “Key 36” (M670i). 3. In the "Type" field, select None. 4.
Making Calls Making Calls This section describes ways to make calls on your 6753i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing • pressing a line/call appearance button. or At the dial tone, enter the number you wish to call. Note: After dialing the number, the phone has a short delay before sending the call. To send the call immediately, you can press the "#" key immediately after dialing the number.
• If you are in Speaker audio mode, lift the handset and press handsfree and handset. • If you are in Speaker/headset audio mode, press headset. • When the handset is on hook, press to switch between to switch between handsfree and to disconnect the call. When handsfree is on, the speaker light turns on. Using a Headset The 6753i accepts headsets through the modular RJ9 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset.
Making Calls Making and Receiving Calls Using a Headset IP Phone UI 1. Ensure that you have selected a headset audio mode by accessing the Options list (under option Preferences->Set Audio->Audio Mode on the IP Phone). 2. Plug the headset into the jack. 3. Press the key to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected from the options menu, a dial tone or an incoming call is received on either the headset or the handsfree speakerphone. 4.
Deleting from the Redial List Note: You cannot delete individual entries in the Redial List. IP Phone UI Delete All Items 1. Press . 2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items. DELETE again to erase all items Redial List is empty Mute You can use the Mute key to mute the handset, headset, or speakerphone. When you use the mute key on your phone, you cannot be heard on an active call or on a conference. When a call is muted, the icon displays as follows.
Receiving Calls Receiving Calls When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/call appearance light flashes quickly for the incoming call. Laflamme & Assoc 555-1234 Answering an Incoming Call IP Phone UI To answer the call • For handsfree operation, press call. • Press or the line/call appearance button for the incoming for handsfree or headset operation.
Handling Calls When you are connected to a call, you can use the hard keys or programmable keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold hold, only your phone can retrieve the call. key. When you place a call on When a call is on hold, the icon displays on-hook as follows. 1 Call held 03:05 For on-hold calls, the timer displays as running and the Line and main LEDs flash.
Handling Calls When on Hold To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on remains solid to indicate that you are still connected. John 1051 01:17 Automatic Hold When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button.
IP Phone UI Use the following procedure to transfer a call to another extension. Use the following illustration as a reference. Transfer Key 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the Transfer Key. You should hear a dial tone as a second line opens up. 3. Dial the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1. 4.
Handling Calls Conferencing Calls The 6753i IP phone offers two methods of conferencing: • Local conferencing (default method). • Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator must enable this method). By default, the Conference key is Key 6 on your phone. A Conference key must be set up on your phone before you can set up conference calls. To assign a key as a Conference key, see “Conference Key” on page 98.
Using Local Conferencing IP Phone UI Use the following procedure to create a conference call using local conferencing. Use the following illustration as a reference. Conference Key 1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the speakerphone key. A line opens up. 2. Call Party 2 by dialing their number (or answer an incoming call of a Party). 3. Wait for Party 2 to answer.
Handling Calls Joining Two Active Calls in a Single Conference IP Phone UI 1. Begin with active calls on two different lines (for example, Line 1 and Line 2 have active calls). 2. Press the Line key for which you want to conference the two calls together (for example, Line 1). 3. Press the Conf key. 4. Press the Line key that has the second active call (for example, Line 2). 5. Press the Conf key. The two active calls link into a conference call on Line 1.
Using Centralized Conferencing IP Phone UI Note: When Centralized Conferencing is enabled on your phone, local conferencing (or three-way conferencing) works as indicated in the previous section, “Using Local Conferencing.” Joining two active calls in a conference also works as indicated in the previous section, “Joining Two Active Calls in a Single Conference.” Use the following procedure to create a conference call using centralized conferencing. Use the following illustration as a reference.
Handling Calls 6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the Conference 1. 7. Press the Conf Key again to add Party 3 to Conference 1. Party 1 (which is yourself), Party 2, and Party 3 are all connected to Conference 1. 8. Press an available Line Key (or answer an incoming call on an available line). If calling out, call Party 4. 9. Wait for Party 4 to answer. When Party 4 answers, you can consult with them before adding them to the conference. 10.
Joining Additional Parties to Active Conferences In centralized conferencing, you can join multiple incoming or outgoing calls to active conferences. Before following this procedure, at least one active conference must exist on your phone. 1. As Party 1, pickup the handset or press the speakerphone key. A line opens up. 2. Call Party 2 by dialing their number (or answer an incoming call of a Party). 3. Wait for Party 2 to answer.
Managing Calls Managing Calls The 6753i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List • Call Forwarding • Missed Calls Indicator • Voicemail Directory List The Directory List is your personal phone book, conveniently stored within your phone.
2. You can access entries by pressing 2 and 5 to scroll through the list. 3. To search for an entry by name, press the dial pad number corresponding to the first letter of the name (for example, press 7 for the letter P). Continue to press the dial pad number to access other letters on the same key (for example, press 7 three times for ‘Ron’).
Managing Calls Add a New Entry to the Directory List IP Phone UI Use the following procedures to add a new entry to the Directory List. Use the following illustration as a reference. Save Key Delete Key Directory Key Notes: 1. Use the 3 Key when required for backspacing. 2. You can exit the entry process any time by pressing the Key. 1. Press the Directory Key (Key 3). 2. Press Save (Key 1). The "Enter Number" prompt displays. 3. Enter a phone number using the numbers on the keypad and press Save.
Adding an Entry to the Directory List from the Save Key You can also add a new entry to the Directory List from the Save Key (Key 1). Notes: 1. Use the 3 Key when required for backspacing. 2. You can exit the entry process any time by pressing the Directory Key. Key or the 1. Press the Save Key. The "Save to?" prompt displays. 2. Press the Directory Key. The "Enter Number" prompt displays. 3. Enter a phone number using the numbers on the keypad and press Save.
Managing Calls Edit an Entry in the Directory List IP Phone UI Use the following procedure to edit an entry in the Directory List. Use the following illustration as a reference. Save Key Directory Key 1. Press the Directory Key. 2. Access the entry you want to edit by pressing the first letter of the name on the dial pad, or use 2 and 5 to scroll through the list to find the name. 3. To begin editing, press 3.
Delete an Entry from the Directory List You can delete a single entry from the Directory List, or you can delete all entries from the Directory List. IP Phone UI Use the following procedures to delete a single entry or all entries from the Directory List. Use the following illustration as a reference. Delete Key Directory Key Delete a Single Entry 1. Press the Directory Key. 2. Press 2 and 5 to find the entry you want to delete. 3. Press the Delete Key.
Managing Calls 3. Press the Delete Key again to erase all entries from the Directory List. The "Directory empty" prompt displays.
Saving from the Callers List IP Phone UI Use the following procedure to save names/numbers from the Callers List to the Directory. Use the following illustration as a reference. Save Key Directory Key Callers List Key 1. Press the Callers List Key (Key 4). 2. From the Callers List, scroll through the list to find the name and number that you want to save to your Directory. 3. Press the Save Key. 4. Press the Directory Key to save the number you selected to the Directory List.
Managing Calls Saving from the Redial List IP Phone UI Use the following procedure to save names/numbers from the Redial List to the Directory. Use the following illustration as a reference. Save Key Directory Key Redial List Key 1. Press the Redial List Key ( ). 2. From the Redial List, scroll through the list to find the name and number that you want to save to your directory. 3. Press the Save Key. 4. Press the Directory Key to save the number you selected to the Directory List.
Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Directory List in a spreadsheet application. The file displays the name, phone number, and line number for each Directory entry.
Managing Calls Callers List The Callers list is a stored log of your incoming calls. The 6753i IP Phone stores information for up to 200 incoming calls in the Callers list. By default, the Callers List Key is Key 4 on the top left of your phone. Callers List Key Note: Your System Administrator can create a custom Callers List XML application allowing you to access the Callers List via an XML Key instead of the Callers List Key.
Caller’s List Screen Display Display Item Description 450-349-0438 Indicates you have returned the call from the Callers list. N MAR 04 3:30pm 2x "N" indicates a new call. XX New Callers When you’re not on the telephone and not in the Callers list, the display shows you how many callers have been added to the list since you last checked it. Indicates an unanswered call in the Callers list. Indicates an answered call in the Callers list. Indicates a Call Waiting call in the Callers list.
Managing Calls Accessing the Callers List IP Phone UI Use the following procedure to access the Callers List. Use the following illustration as a reference. Callers List Key Handsfree Button 1. Press the Callers List Key. Press 2 and 5 to move through the Callers list. Press 2 to see the most recent call, or 5 to see the oldest call on your list. 2. To dial the displayed number just press or lift the Handset or press any line keys. 3. Press the Callers List Key to cancel.
IP Phone UI Use the following procedure to edit the Callers List. Use the following illustration as a reference. Callers List Key Handsfree Button 1. Press the Callers List Key. 2. Press 2 and 5 to find the entry you want to edit. Press 2 to view the most recent call, or 5 to see the oldest call on your list. 3. Press any key on the dial pad to begin editing. 4. To move the cursor one digit to the right, press 4. To erase one digit to the left of the cursor, press 3. 5.
Managing Calls Deleting Entries From the Callers List You can delete individual items from the Callers List, or you can delete all items in the Callers List. IP Phone UI Use the following procedure to delete an individual item from the Callers List. Use the following illustration as a reference. Delete Key Callers List Key 1. Press the Callers List Key. 2. Press 2 and 5 to find the item you want to delete. 3. Press the Delete Key. 4. Press the Delete Key again at the prompt to erase the item.
Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The following is an example of a Callers List in a spreadsheet application. This file displays the name, phone number, and the line that the call came in on.
Managing Calls Account Configuration (DND and Call Forwarding) The 6753i has a feature that allows you to configure “Do Not Disturb” (DND) and “call forwarding” (CFWD) for multiple accounts on the phone. You can set specific modes for the way you want the phone to handle DND and CFWD.
The following describes the key behavior for each DND mode. • Account - DND key toggles the account in focus on the IP Phone UI, to ON or OFF if DND enabled for that account. • Phone - (default) DND key toggles all accounts on the phone to ON or OFF. • Custom - DND key displays custom screens on the IP Phone UI. User can select whether to enable/disable DND per account, enable DND on all accounts, or disable DND on all accounts.
Managing Calls Configuring DND Using the Aastra Web UI. Aastra Web UI Use the following procedure to configure DND using the Aastra Web UI. 1. Click on Basic Settings->Preferences->General. 2. In the “DND Key Mode” field, select a “do not disturb” (DND) mode to use on the phone. Valid values are: Account, Phone (default), Custom. Default is Phone. • account Sets DND for a specific account. DND key toggles the account in focus on the phone to ON or OFF.
4. Click on Basic Settings->Account Configuration. 5. For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. Notes: 1. If you selected “Account” or “Custom” mode in step 2, you can enable/ disable each account or all accounts as applicable. If you selected “Phone” mode, the first account allows you to change the DND status for all accounts. 2.
Managing Calls DND in Account Mode 1. With the account in focus on the IP Phone UI, press the DND key to toggle DND ON or OFF for the account. 2. Use the RIGHT and LEFT arrow keys to scroll through each account. 1 2 Screenname1 DND On Jan 1 12:96 3 Screenname2 Jan 1 12:96 Screenname3 DND On Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. Only Screenname1 and 3 have DND ON. Screenname 2 has DND OFF. DND in Phone Mode (Default) 1.
DND in Custom Mode 1. Press the DND key on the phone. The screen displays a list of the accounts on the phone and allows you to enable/disable a specific account or all accounts. 2. Use the UP and DOWN arrow keys to scroll through the accounts. DND 1. Screenname1 Change Done DND X 2. Screenname2 Change Done DND 3. Screenname3 Change Done DND 4. All Off Done Set DND 5. All On Done Set In the above example, Screenname1 and 3 have DND ON as indicated by a check mark (3).
Managing Calls You can configure CFWD using the Aastra Web UI at the path, Basic Settings->Account Configuration, OR you can configure CFWD using the IP Phone UI at the path, Options->Call Forward. Using the Aastra Web UI at the path, Operation->Programmable Keys, you can also configure a CFWD key (on the phone or on an expansion module) to use as a shortcut for accessing the CFWD menu on the phone. The following describes the behavior for each CFWD mode.
Configuring CFWD Using the Aastra Web UI Aastra Web UI Use the following procedure to configure CFWD using the Aastra Web UI. 1. Click on Basic Settings->Preferences->General. 2. In the “Call Forward Key Mode” field, select a call forward mode to use on the phone. Valid values are: Account, Phone, Custom. Default is Account. Account - (default) The account mode allows you to configure CFWD on a per account basis. Pressing a configured CFWD key applies to the account in focus.
Managing Calls 4. Click on Basic Settings->Account Configuration. The illustration above shows 3 accounts configured on the phone. Accounts must be set up by your System Administrator. 5. For each account, enable the CFWD state by placing a check mark in one or more of the following “State” fields: • All • Busy • No Answer The “All” option forwards all incoming calls for this account to the specified phone number regardless of the state of the phone.
Notes: 1. If you selected “Account” mode in step 2, you can enable/disable each account or all accounts as applicable. You can enter different phone number for each enabled state. If you selected “Custom” mode, you can enable/disable each account or all accounts as applicable. You can enter different phone numbers for each enabled state. If you selected “Phone” mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone.
Managing Calls Using CFWD via the IP Phone UI Once CFWD is enabled on your phone, you can access and change the configuration using the IP Phone UI or the Aastra Web UI. You can access the CFWD menus by pressing a pre-configured Call Forward key, or by selecting Options->Call Forward from the IP Phone UI. The following procedure assumes you have already configured a CFWD key AND assumes there are three accounts configured on the phone. Notes: 1.
3. Select a state for the account(s) in focus using the UP and DOWN arrow keys. You can enable/disable any or all of the following states for an account: • All - Enables CFWD All for an account and forwards all incoming calls for that account, to the specified number. • Busy - Enables CFWD Busy for an account and forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call.
Managing Calls 8. Enter a phone number to apply to the current state in focus. When the phone is in the state you specified, and a call comes into the phone, it forwards the call to the number you specify. 9. Press SET to save the change. 10. For the CFWD No Answer state, In the CFWD Number screen, press the DOWN arrow key to scroll to the CFWD No. Rings screen and press CHANGE. 1. Cfwd NoAns Use to view 1. Cfwd State On Done Change 2. Cfwd Number CFWD No. Rings Screen Done Change Change 3. No.
CFWD in Phone Mode 1. Use the RIGHT and LEFT arrow keys to scroll through each account. 1 Screenname1 CFWD All Jan 1 12:96 2 Screenname2 CFWD All Jan 1 12:96 3 Screenname3 CFWD All Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. All three accounts have CFWD enabled as indicated by the “CFWD All” message. Note: In ”Phone” mode, when you change the call forward configuration for an account, the change applies to all accounts. 2.
Managing Calls Note: If CFWD All AND CFWD Busy AND CFWD NoAns are all enabled (and/or if the account has DND enabled), the CFWD All settings take precedence over CFWD Busy and CFWD NoAns. You can also use the following keys if required: • All Off - Disables all CFWD states for the phone. • All On - Enables all CFWD states for the phone. Note: In “Phone” mode, the initial configuration you set for an account applies to all the accounts on the phone. 4.
10. For the CFWD No Answer state, in the CFWD Number screen, press the DOWN arrow key to scroll to the CFWD No. Rings screen and press CHANGE. 1. Cfwd NoAns Use to view 1. Cfwd State On Done Change 2. Cfwd Number Done CFWD No. Rings Screen Change Change 3. No. Rings Done Change No. Rings 1 Next Set 11. Press the NEXT key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 1.
Managing Calls CFWD in Custom Mode 1. Use the RIGHT and LEFT arrow keys to scroll through each account. 1 Screenname1 CFWD All Jan 1 12:96 2 Screenname2 CFWD Busy Jan 1 12:96 3 Screenname3 CFWD NoAns Jan 1 12:96 In the above example, Screenname1, Screenname2, and Screenname3, are three accounts configured on the phone. All three accounts have CFWD enabled as indicated by the “CFWD All”, “CFWD Busy”, and “CFWD NoAns” messages. Press the Call Forward key. The CFWD Account screens display.
2. Select an account to configure. Press the CHANGE key. The CFWD Mode screen displays. Use the UP and DOWN arrow keys to scroll through each state screen. Indicates CFWD All enabled Indicates no CFWD phone number configured for Busy Indicates CFWD NoAns enabled Cfwd Mode 1. All Done Change Cfwd Mode 2. Busy Done Change Cfwd Mode 3. NoAns Done Change Cfwd Mode 4. All Off Done Set Cfwd Mode 5.
Managing Calls 4. Press the CHANGE key for the mode you selected in step 2. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Use CFWD State Screen to view 1. Cfwd State On Done Change 1. Cfwd All Change Cfwd State On Next Cfwd State Off Next Set Set 5. Press the CHANGE key in the CFWD State screen. Press NEXT to toggle the state of the CFWD state ON or OFF.
10. For the CFWD No Answer state, in the CFWD Number screen, press the DOWN arrow key to scroll to the CFWD No. Rings screen and press CHANGE. 1. Cfwd NoAns Use to view 1. Cfwd State On Done Change 2. Cfwd Number Done CFWD No. Rings Screen Change Change 3. No. Rings Done Change No. Rings 1 Next Set 11. Press the NEXT key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 1.
Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is accessible from the IP phone UI only. The number of calls that have not been answered increment on the phone’s idle screen as " New Calls". As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List. The user can access the Callers List and clear the call from the list.
Voicemail The Voicemail feature on the 6753i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number. The Voicemail list displays a list of phone numbers assigned to the 6753i that have registered voicemail accounts associated with them. Note: The Voicemail list does not display the voicemail access number.
Additional Features Additional Features This section describes additional features you can use on the 6753i phone. Star Codes All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 55i phone the same way you would on a regular telephone.
Suppress DTMF Playback A feature on the IP phones allows you to enable or disable the suppression of DTMF playback when a number is dialed from the keys on your phone. When suppression of DTMF playback is disabled, and you press a key, the IP phone dials the stored number and displays each digit as dialed, in the LCD window.
Additional Features Display DTMF Digits A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a programmed key. DTMF is the signal sent from the phone to the network that you generate when you press the phone’s touch keys. This is also known as “touchtone” dialing. Each key you press on your phone generates two tones of specific frequencies.
Configuring Display of DTMF Digits Aastra Web UI Use the following procedure to configure the display of DTMF digits on the IP phone. Note: "Display DTMF Digits" is disabled by default. 1. Click on Basic Settings->Preferences->General. 2. Enable the "Display DTMF Digits" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click to save your settings.
Additional Features Enable/Disable Call Waiting The call waiting feature notifies the user on an active call, of a new incoming call. You can disable the call waiting feature, so that the new incoming call is automatically rejected by the phone with a busy message.
1. Click on Basic Settings->Preferences->General. 2. Call Waiting is enabled by default. If required, disable the "Call Waiting" field by unchecking the check box. 3. Click to save your settings.
Additional Features Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone. Note: "Play Call Waiting Tone" is enabled by default. 1. Click on Basic Settings->Preferences->General. 2. A call waiting tone is enabled by default.
Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone. Note: "Stuttered Dial Tone" is enabled by default. 1. Click on Basic Settings->Preferences->General. 3. Click to save your settings. Model 6753i IP Phone User Guide 169 Additional Features 2.
Additional Features XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)" field at the path Basic Settings->Preferences->General. The default time is 5 seconds for each message to display before scrolling to the next message. You can increase or decrease this time as required.
Additional Features Incoming Call Interrupts Dialing The 6753i has a feature you can enable or disable called "Incoming Call Interrupts Dialing". This feature is disabled by default. If you are dialing out on your phone, and you receive an incoming call at the same time, the incoming call goes to an available line and the LED blinks to let you know where the call was placed by the phone. If there is no line available to take the call, a busy signal is sent to the caller.
Configuring "Incoming Call Interrupts Dialing" Aastra Web UI Use the following procedures to configure "Incoming Call Interrupts Dialing" on the IP Phone. Note: "Incoming Call Interrupts Dialing" is disabled by default. 1. Click on Basic Settings->Preferences->General. 2. Enable the "Incoming Call Interrupts Dialing" field by checking the check box. Disable this field by unchecking the box). Default is disabled. 3. Click to save your settings.
Additional Features Switch UI Focus to Ringing Line You can configure a feature on the 6753i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them. You can turn off this functionality so that the phone stays focused on the connected call.
Preferred Line and Preferred Line Timeout The 6753i has a feature called “preferred line” and “preferred line timeout”. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off-hook to make another call, you pickup on the preferred line. You can enable the preferred line parameter using the Aastra Web UI at the location, Basic Settings->Preferences->General.
Additional Features Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI Aastra Web UI Use the following procedure to configure the Preferred Line and Preferred Line Timeout feature using the Aastra Web UI. 1. Click on Basic Settings->Preferences->General. 2. In the “Preferred Line” field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone. Default is 1.
Goodbye Key Cancels Incoming Calls The 6753i has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called "Goodbye Key Cancels Incoming Call" and is configurable via the Aastra Web UI. If you enable this parameter, which is the default, pressing the Goodbye key rejects calls coming into the phone while you are on an active call.
Additional Features Using the Goodbye Key to Cancel Incoming Calls Feature IP Phone UI 178 IF THEN "Goodbye Key Cancels Incoming Call" is enabled AND a second call comes in while you are on an active call, press the Goodbye key to reject the second incoming call. "Goodbye Key Cancels Incoming Call" is disabled AND a second call comes in while you are on an active call, press the Goodbye key to hang up on the active call so you can answer the second incoming call.
UPnP Mapping Lines (for remote phones) Universal Plug and Play (UPnP) is a standard that uses Internet protocols to enable devices to be plugged into a network and automatically know about each other. With UPnP, when a user plugs a device into the network, the device configures itself, acquires a TCP IP address, and uses a discovery protocol based on the Internet's HTTP or HTTPS URL to announce its presence on the network to other devices.
Additional Features Message Waiting Indicator You can configure the Message Waiting Indicator (MWI) to illuminate for a specific line or for all lines. For example, if you configure the MWI LED on line 3 only, the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Aastra Web UI.
Incoming Intercom Call Features Incoming Intercom By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom key on your phone. The phone automatically plays a warning tone when it receives an incoming intercom call. It also mutes the microphone. If the intercom call comes into the phone while an active call is already present, the phone puts the active call on hold and answers the intercom call.
Additional Features Auto-Answer/Play Warning Tone The auto-answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call. If “Auto-Answer” is enabled, the phone automatically answers an incoming intercom call. If “Play Warning Tone” is also enabled, the phone plays a tone to alert you before answering the intercom call. If “Auto-Answer” is disabled, the phone rejects the incoming intercom call and sends a busy signal to the caller.
2. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls. To disable this field, uncheck the box. Note: If the Auto-Answer field is not checked (disabled), the phone rejects the incoming intercom call and sends a busy signal to the caller. 3. The "Microphone Mute" field is enabled by default. The microphone is muted on the IP phone for Intercom calls made by the originating caller. To disable this field, uncheck the box. 4.
Additional Features Group RTP Paging (receives RTP streams) You can configure the phone to allow it to receive a Real Time Transport Protocol (RTP) stream from pre-configured multicast address(es) without involving SIP signaling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only. The 6753i in the local network listens for RTP on the preconfigured multicast address.
Configuring Group RTP Paging Aastra Web UI Use the following procedure to configure RTP streaming on the receiving end for Paging applications using the Aastra Web UI. 1. Click on Basic Settings->Preferences->Group Paging RTP Settings. Group Paging RTP Settings Enter the IP address in dotted decimal format. (for example, 239.0.1.15:10000,239.0.1.20:15000) You can enter up to 5 listening multicast addresses. If this field is blank, the Paging Listening capability is disabled on the phone. Notes: 1.
Additional Features Use LLDP ELIN The 6753i IP Phone supports Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED), and Explicit Congestion Notification (ECN) Emergency Location Identification Number (ELIN). LLDP ELIN allows the phone to use the location information sent by the switch, as a caller ID for making emergency calls.
Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred between two phones with the same extension button by simply putting the call on hold at one phone and picking it up on the other. Status LEDs light and flash in unison, allowing all people sharing the extension to see the status at a glance.
Additional Features Keys States and LED Behavior There are two call states on the phones that support SCA bridging: • Bridge-active - A bridged call is in progress • Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold. The following tables provide the key states and LED behavior in an SCA bridge call for users involved in an SCA call and users not involved in the SCA call.
Line key Phone Behavior State Call Line Key Pressed Non-Call Line Key Pressed Idle N/A Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting answer N/A Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge-active Hold Bridge Bridge-held Retrieve Bridge Additional Features Model 6753i IP Phone User Guide 189
Available Features Enabled by Administrators Available Features Enabled by Administrators There are features on your IP Phone that you can use ONLY if an Administrator has enabled them on your phone. Those features are described in this section. Contact your System Administrator for more information.
Customizable Callers List Key Your System Administrator can specify an XML URI that creates a custom Callers List application for your phone. When you press the Callers List key, the phone accesses a custom XML URI Callers List instead of the standard Callers List. Contact your System Administrator for more information. Autodial (Hotline and Warmline) • Hotline: The IP phone immediately dials a preconfigured number when you lift the handset.
Available Features Enabled by Administrators Centralized Conferencing The 6753i supports centralized conferencing for Sylantro and Broadsoft servers. This feature provides centralized conferencing on the SIP server (versus localized, on the phone). Your System Administrator must enable this feature on your phone before you can use centralized conferencing. Centralized Conferencing allows you to perform the following: • Conference two active calls together into a conference call.
Playing a WAV File On Your Phone If enabled by your Administrator, the 6753i IP Phone can play a WAV file. A WAV file is an audio file format standard for storing an audio bit stream on a system in raw, uncompressed format or compressed format to reduce the file size. A WAV file is streamed to the phone using the HTTP protocol.
Available Features Enabled by Administrators Key Redirection Conference, Transfer, Redial, Intercom Keys and Voicemail Option If enabled by your Administrator, the Conference, Transfer, Redial, and Intercom keys, as well as the Voicemail option, can be redirected to XML scripts.This allows the server to provide the phone with Redial, Transfer (Xfer), Conference (Conf), and Intercom (Icom) key features, and the Voicemail option feature, rather then accessing them from the phone-side.
XML Applications and Off-Hook Interaction If enabled by your Administrator, the 6753i can be prevented from going into the off-hook/dialing state when the handset is off-hook and the call ends. This feature is disabled by default and must be enabled by your Administrator. The disabled behavior is as follows: Contact your System Administrator for more information about this feature.
Available Features Enabled by Administrators “Hold” Feature Enhancement (for Broadsoft Servers) The Hold feature allows you to put an active call on “hold,” then retrieve the call later. This enhancement is intended for IP phones operating with servers that support RFC3264 (for example, Broadsoft). If a server does not support RFC3264, then the IP phones do not use RFC3264 functionality.
IP Phone UI when Broadsoft CMS is Enabled When the Broadsoft CMS feature is enabled on the IP Phone, the following screens display: Login Screen 9054550055 Sat Jun 8 2:55pm =Log In Please Enter: Username: _ =Submit =Next Password Screen Please Enter: Password: _ =Cancel Model 6753i IP Phone User Guide Available Features Enabled by Administrators Username Screen =Submit 197
Available Features Enabled by Administrators Diverting Calls from Your Phone Your Administrator can enable/disable a feature on your phone that allows incoming calls to be diverted to another phone if required. When an outgoing call from your phone is being diverted to another destination (i.e., via call forward), the phone displays the Caller ID (phone number and/or caller name) of the new destination and the reason for the call diversion.
Display of Call Destination Information By default, your phone displays call destination information if your phone is configured to forward calls to other destinations. The call destination information displays on multiple screens that scroll every 3 seconds. The following example shows call destination information on the 6753i IP Phone.
Model M670i Expansion Module Model M670i Expansion Module The 6753i IP Phone offers an optional M670i Expansion Module that attaches to the right side of the phone to provide additional keys. Model M670i The M670i provides 18 keys in each column (totaling 36 keys) on the keypad. Each key provides an LED for indicating call status. The M670i provides a paper label for convenient key labeling.
Reference For more information about configuring the expansion module keys with these functions, see the “Programmable Keys” on page 48. Using the Expansion Module M670i Expansion Module After configuring the keys on the M670i Expansion Module, you can record the name of the key on the paper labels provided with the Expansion Module. Press the key you want to use when applicable. Keys Lock Phone BLF Key Office (speeddial) For more information about configuring keys, see “Programmable Keys” on page 48.
Troubleshooting Solutions Why is my display blank? Ensure that power is being provided to your phone. Make sure your phone is plugged into a power source. Why is my speakerphone not working? If you press the button and the speaker light flashes and you do not hear dial tone through the speaker phone, the Set Audio option in the phone’s Options list has been set up for headset use. Press a second time and if the light goes out, the phone has been set up to be used only with a headset or handset.
How do I find the IP address of my phone? Instructions on where to find the IP address of your phone can be found in this guide in the section, “Finding Your Phone’s IP Address” on page 19. Why does my phone display the “No Service” message? The phone displays the “No Service” message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI.
Troubleshooting Solutions 5. Click to save your changes. For information on how to access the Aastra Web UI, go to the section “Using the Aastra Web UI” on page 14. Why does my phone display "Bad Encrypted Config"? The IP phone displays "Bad Encrypted Config" because encrypted configuration files are enabled but the decryption process has failed. Report this error to your System Administrator. How do I restart the IP phone? IP Phone UI 1. Press the button on the phone to enter the Option List. 2.
How do I lock my phone? You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following: • In the IP Phone UI at the path Options->Phone Lock. • In the Aastra Web UI at the path Operations->Phone Lock. • At a configured Phone Lock key on the phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock Key” on page 104. Use the following procedure to lock an IP phone using the IP Phone UI.
Troubleshooting Solutions Lock the Phone 2. In the "Lock the Phone?" field, click . The phone locks dynamically and displays the following message: "Phone is locked". Unlock the Phone 3. Click on Operation->Phone Lock. 4. In the "Unlock the Phone?" field, click . The phone unlocks dynamically and displays the following message: "Phone is unlocked".
Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Limited Warranty After Warranty Service Aastra Telecom offers ongoing repair and support for this product. This service provides repair or replacement of your Aastra Telecom product, at Aastra Telecom's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions; In North America, contact our service information number: 1-800-574-1611. Outside h America, contact your sales representative.
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone.
Appendix A - Time Zone Codes A-2 Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-China CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo CET CET AST AST EE-Tallinn ES-Madrid ES-Canary EET CET WET FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris
Time Zone Code KY-Cayman EST LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga AST CET EET CET EET MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana CET EET CET AST AST CET MUT CST CST CST CST MST MST MST PST NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham CST CET CET NRT NUT NZS CHA OM - Muscat GST PA-Panama PE-Lima PL-Warsaw PR-Puerto Ri
Appendix A - Time Zone Codes A-4 Time Zone Name Time Zone Code SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador CET SGT CET CET CET SRT CST TR-Istanbul TT-Port of Spain TW-Taipei EET AST CST UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo EET EST CST MST PST AKS HAS HST UYS VA-Vatican CET YU-Belgrade CET Model 6753i IP Phone User Guide
Index Numerics 6753i customizing 11, 23 feature 2 getting started 4 idle screens 7 incomplete configuration message 8 installation and setup 3 keys and key descriptions 9 no service message 8 plugging in the phone 4 requirements 2 A Aastra Web UI Basic Settings parameters 17 Operaton parameters 16 phone status 16 about this guide 1 account configuration 140 account status 21 ACD key 69 allow barge-in, for intercom 182 audio, setting 27 auto-answer, for intercom 182 autodial (hotline and warmline) 191 B BL
Index Index E BLF key 63 BLF List key 65 BLF/Xfer key 86 Call Forward key 85 Callers List key 94 Conference key 98 DCP and GCP keys 73 deleting 109 descriptions of 9 Directory key 92 DND key 62 Flash key 68 Ignore key for XML 192 Intercom key 100 Last Call Return key 84 Line key 51 None key 108 Paging key 106 Park and Pickup keys 81 Phone Lock key 104 Services key 102 Speeddial key 52 Speeddial/Conf key 90 Speeddial/Xfer key 88 Sprecode key 80 Transfer key 96 XML key 77 emergency dial plan, defining 45 e
Index M M670i 200 message waiting indicator, configuring 180 microphone mute, for intercom 181 microphone volume, headset 27 missed call summary subscription 190 missed calls indicator accessing and clearing 160 overview 160 N no service 8, 203 None key 108 O options Aastra Web UI 14 IP Phone UI 11 simplified menu 12 P Paging key 106 paging, softkeys for 106 Park key 81 park/pickup using on the IP phone 83 password, resetting user’s 42 Phone Lock key 104 phone status 41 phone status, displaying 18 Pickup
Index Index U UPnP mapping lines 179 user password 41 V voicemail 114, 161 W warning tone, for Intercom 182 warranty, limited 207 X XML application title 77 XML application URI 77 XML beep support 170 XML features 193, 195 XML key 77 XML service, accessing 79 Index-4 Model 6753i IP Phone User Guide
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2008 Aastra Telecom. www.aastra.com All Rights Reserved.
