USER GUIDE433 01 6/1553-DBC 09 07 2010 B6 Aastra 7433ip IP Phone for MX-ONE™ USER GUIDE T WulffTelecom Sweden AB Aastra twulff KCM/DP EAB HF XXXX XXX
Copyright © Copyright Aastra Telecom Sweden AB 2010. All rights reserved. Disclaimer No parts of this publication may be reproduced, stored in retrieval systems, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the publisher except in accordance with the following terms.
IP PHONE FOR MX-ONE™ 1 Important User Information WARRANTY AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Aastra shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material. TRADEMARK Aastra is a registered trademark of Aastra Technologies Limited.
IMPORTANT USER INFORMATION FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
IP PHONE FOR MX-ONE™ IMPORTANT SAFETY INSTRUCTIONS (ENGLISH) When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. • Avoid using a telephone (other than a cordless type) during an electrical storm.
IMPORTANT USER INFORMATION INTRODUCTION These directions for use describe the user procedures to handle the features available for the Aastra 7433ip phone. This document is valid for MX-ONE Telephony System -– Telephony Switch and MX-ONE Telephony System – Telephony Server. Whenever only one system is applicable, this is specifically stated in the document. All the procedures, suffix digits, tone messages and times used in this document are according to the standard application system.
IP PHONE FOR MX-ONE™ thorized changes or modifications could void the user authority to operate the equipment. • Do not use the telephone to report a gas leak in the vicinity of the leak. • Do not spill liquid of any kind on the product or use the equipment near water, for example, near a bathtub, washbowl, and kitchen sink, in a wet basement or near a swimming pool. • Do not insert any object into equipment slots that is not part of the product or auxiliary product.
AASTRA 7433IP DESCRIPTION 2 Aastra 7433ip Description The Aastra 7433ip phone (see figure below) has a three line display with 2 soft keys and 2 navigation keys. The phone also has a standard key pad, and function keys. Most features are activated from the function keys and the menus shown in the display. For more information on function keys, see 2.3 Function Keys on page 13 and for the display, see 2.4 Display on page 14. Note: Clean the phone with a cloth slightly moistened with a mild soap solution.
IP PHONE FOR MX-ONE™ 2.1 Cabling All connections at the back of the phone are marked for easier identification, see figure 2 on page 9.
AASTRA 7433IP DESCRIPTION Table 1 Phone Connections Type of Connection Description Power inlet The phone is powered by an external AC/DC adapter (see details below) or, alternatively, over a Power over Ethernet (PoE) switch. • If you use the external power adapter, connect one end of the adapter to the phone connection marked , and the other end to a power outlet. • If you use the PoE connection, you only have to connect the phone to the LAN.
IP PHONE FOR MX-ONE™ Note: The phone does not work during power failure, unless powered through a PoE. The phone can be powered either from the network or from a 5 V AC/DC plug-in power adapter. Only use the plug-in adapter (power supply) listed below, or an adapter approved by your local retailer. • RES 141 319/1 for the EU market except for the UK • RES 141 319/2 for the US market • RES 141 319/3 for the UK market For other markets the power adapter can be locally sourced. 2.
AASTRA 7433IP DESCRIPTION 2. Press until you hear a click sound. 1 2 Note: If you wish to remove the foot console, pull the console firmly towards you to release it before removing it from the phone. 3. Connect the cables, see 2.1 Cabling on page 9. 4. Attach the Electrostatic Discharge (ESD) cover on the back of the phone to protect the connectors from ESD. For this you need a screwdriver.
IP PHONE FOR MX-ONE™ 2.3 Function Keys The phone is equipped with a standard alpha numeric keypad and a set of function keys. The function keys are described below. Settings Pressing this key opens the settings menu, see 13 Settings on page 83 for more information. Contacts Pressing this key opens the list of contacts in your phone. For more information on contacts, and what to do from this menu, see 8 Contacts on page 60. Call List Pressing this key opens the call list.
AASTRA 7433IP DESCRIPTION Line keys The three line keys are available for both incoming and outgoing calls. Clear, restart Press this key to disconnect an ongoing call. Pressing this key when working with from the menus, will take you one step back. 2.4 Display The phone display consists of three rows, each with 24 characters. The two uppermost rows display icons and text, conveying information about features, time and date, owner ID, and so on.
IP PHONE FOR MX-ONE™ If you have unanswered calls, these are indicated in the idle phone display. If follow-me is activated, this is also indicated in the idle phone display. 2.4.2 Outgoing call During an outgoing call, the display shows the traffic information and the dialed name (if available) and number. 2.4.3 Display Icons Depending on the phone mode, one or more icons in table 2 on page 15 may appear in the display.
AASTRA 7433IP DESCRIPTION Display icon Description New missed call(s) Indicates new missed and not checked incoming call(s). The number beside the symbol indicates how many times this caller has tried to call your extension. Missed call(s) Indicates new missed but checked incoming call(s). The number beside the symbol indicates how many times this caller has tried to call your extension. Incoming call Indicates an answered incoming call. Outgoing call Indicates an outgoing call.
IP PHONE FOR MX-ONE™ 2.5 Display Menu Structure In the sections below, the phone menus are described in brief. For a detailed description of the various menu options, please see the appropriate section in this manual. Note: Depending on the phone configuration, the menus in your phone may differ in content from the menus displayed in the following sections. 2.5.1 Idle Mode When the phone is in idle mode, soft keys more... and Presence are shown.
AASTRA 7433IP DESCRIPTION Figure 5: Settings menu structure 6/1553-DBC 433 01 Uen B6 2010-07-09 18
IP PHONE FOR MX-ONE™ 2.5.3 Contacts Pressing the key activates the Contacts menu. See figure 6 on page 19 for a description of the menu structure. Figure 6: Contacts menu structure 2.5.4 Call List Pressing the key activates the Call List menu. See figure 7 on page 19 for a description of the menu structure.
AASTRA 7433IP DESCRIPTION 2.5.5 Message Pressing the key activates the Message menu. See figure 8 on page 20 for a description of the menu structure. Figure 8: Message menu structure 2.6 Indicators Indicators on the phone keys indicate line status using different flash patterns, see below. Off The feature is not active. Steady light The feature is active. Steady light can also indicate that a feature or setting is being programmed. Slowly flashing The line (or feature) is put on hold.
IP PHONE FOR MX-ONE™ 2.7 Tones and Signals It is possible to set different ring signals on the phone. For a description on how to change signals, see 13.2.1 Ring Signals on page 84. To distinguish between different call types, that is, internal, external and callback calls, the signal you choose is used with different ring cadences, see 2.7.1 Call Type Characteristics on page 21. It is also possible to distinguish between callers by assigning contacts their own ring signal, see 8.
AASTRA 7433IP DESCRIPTION 1. Press the key. The ring signal is switched off for the current call, and the phone is automatically set to Silent Ringing. 2. 2.7.1.3 Answer the call. Silent Ringing If you do not want to be disturbed by the ring signal but still want to be able to answer an incoming call, you can switch off the ring signal. Incoming calls are only indicated by a flashing line lamp and display information. When the phone is in idle mode, or when ringing: 1.
IP PHONE FOR MX-ONE™ Congestion tone Vacant number tone Call waiting tone or verification tone Intrusion tone Conference tone* Connection in progress tone On hold * The conference tone can be disabled by the system administrator. Note: The tones above are the most commonly used tones worldwide. Many markets use a differing tone for one or more situations. 2.8 Handset Mode The handset mode means that you lift the handset in order to make or answer a call.
AASTRA 7433IP DESCRIPTION 2.9 Handsfree Mode It is not possible to make and answer calls without lifting the handset, but it is possible to monitor calls, see below. 2.9.1 Monitoring With the Aastra 7433ip phone, it is possible to make and answer calls, and to monitor the progress of a call without lifting the handset, but you have to lift the handset for the other person to hear you. 2.10 Answer a call Press the line button that indicates an incoming call (the button's indicator is flashing).
IP PHONE FOR MX-ONE™ Note: When an option unit is installed, the LAN cable must be connected to the port marked Net on the option unit. Otherwise, the phone will not work. To remove the option unit, do the following: 2.10.1 1. Disconnect all cables attached to the option unit. 2. Press the unit in the opposite direction to when you installed it. 3. Disconnect the ribbon cable.
STARTING THE PHONE 3 Starting the Phone This chapter describes how to start the phone, and how to log on and off. It also describes free seating, and how to check which software version is used. All system settings for your phone must be set by the system administrator before you can use the phone. Note: Depending on the settings in your network and telephony system, the startup procedure in your phone may differ from the one described in this manual.
IP PHONE FOR MX-ONE™ 5. 3.1.2 If a new software version is available, you will be notified via a display message. Logging On To the System When the phone is logged on to the network, there are three possible scenarios: • The phone is ready to use. This means that the phone logs on automatically to the telephony system. • You have to log on the phone to the telephony system with an extension number.
STARTING THE PHONE 3.2 User Type Modes There are three user type modes: Free User: You need to log on to the telephony system to be able to use the phone, and you are allowed to log off the phone. This is the most common mode. Permanent User: The phone is always logged on with a default number. You cannot log on or log off. This mode can be used for phones in, for example, receptions.
IP PHONE FOR MX-ONE™ • 4. If a password (or PIN code) is required, enter your password (or PIN code) and press Log On again. When your name and number appears in the display, the phone is ready to use. Note: The password is obtained from, and can only be changed by, the system administrator. The PIN code (if used) can be changed by the user. When a user is logged on and the phone is in idle state, the option Log Off: [logged on user] appears when you press the soft key more.... To log off a user, see 3.
STARTING THE PHONE 3. Press Yes to confirm. Press No to cancel. • If the logged off user was a temporary user, the preliminary user is logged back on automatically. • If no user is logged on, only emergency calls are possible. Note: If the emergency call function is disabled, the message “No calls!” is displayed. For more information on emergency calls, see 5.3 Emergency Calls (SOS Calls) on page 40. 3.
IP PHONE FOR MX-ONE™ Note: It is important that you do not disconnect the phone power supply while the new software is being downloaded and saved. If a power failure occurs, the software must be downloaded again. 3.6 Free Seating Free seating is a feature that enables you to log on to your IP extension from any IP phone that allows temporary or free users by using your own extension number. This means that the IP phones automatically work as free seating phones within the network.
INCOMING CALLS 4 Incoming Calls This chapter describes how to answer and reject incoming calls, how to pick up calls on other extensions, and how to check missed calls. 4.1 Receiving Calls An incoming call is indicated by a ring signal, and a flashing indicator associated with the line on which the call is presented. The phone display shows the number of the caller (or the name, if the calling number is one of your contacts).
IP PHONE FOR MX-ONE™ Note: France and New Zealand, press 4; Sweden, press 6. Note: Some phones can be protected against call pick-up. 4.3 Missed Calls If you have new missed calls in the call list, the call list key flashes. indicator To check your missed calls, do the following: 1. Press the key to enter the call list. The call list indicator is switched off. 4.4 2. Step through the call list by pressing the navigation keys 3. Press the . key to exit the call list.
INCOMING CALLS 4.5 Answering a Second Incoming Call You have three access lines ( , , ) for incoming and outgoing calls. All lines have the same extension number. This feature is called triple access line. To answer a second incoming call, do the following: 1. You have an ongoing call on the to indicate a new incoming call. 2. Press key, and the key flashes key to answer. The first call is put on hold. Note: To answer a second incoming call, you have to activate Free on busy, see 4.5.
IP PHONE FOR MX-ONE™ 4.6.1 Disabling Parallel Ringing You can disable parallel ringing temporarily by activating Follow-me. 4.6.1.1 Disabling On Your Phone To disable parallel ringing on one phone in the parallel ringing list, activate Follow-me to the main extension. For more information on Follow-me, see 7 Call Forwarding on page 49. 4.6.1.2 Disabling On All Phones To disable parallel ringing on all phones in the list, activate Follow-me to all extensions except the main extension.
OUTGOING CALLS 5 Outgoing Calls This chapter describes how to make outgoing calls, and lists the options available to you when you receive a busy tone or no answer. 5.1 Making Calls You can call both internal and external numbers from your phone. To dial an external number, you must first enter the external access code. Note: The external access code is one or more digits used in your office to get a line for external calls, for example 0 or 00.
IP PHONE FOR MX-ONE™ • If the internal number you have called is busy or does not answer. You can have several callbacks activated at the same time. • If all external lines are busy. You can have only one callback activated on a busy external line. Note: While waiting for a callback, you can make and receive calls. 5.2.1.1 Ordering Callback To order callback, do the following: 1) Press Callback. It takes a few seconds before the procedure is executed. A confirmation message is displayed.
OUTGOING CALLS To answer a callback call, do the following: 1. Lift the handset. You will hear the ring tone. You have to answer within 8 seconds, otherwise the callback is cancelled. Note: If you have ordered callback for an external line, you may be prompted to enter any remaining digits. 2. 5.2.1.4 The system calls the number you have requested for callback. Canceling All Callbacks To cancel all callbacks, do the following: 1) Lift the handset and wait for a dial tone. 2) Press more....
IP PHONE FOR MX-ONE™ Note: If the called extension does not accept Call Waiting signals, you will continue to hear a busy tone. If the busy extension ignores the Call Waiting function key, you can order automatic Callback, see 5.2.1 Callback on page 36. 5.2.2.1 Activating Call Waiting To send a call waiting signal to the busy number, do the following: 1. Press more.... 2. Select CallWaiting, and press Select. 3. Keep handset off hook.
OUTGOING CALLS 5.2.4 1. Press more.... 2. Select Intrude, and press Select. Bypass If you need to get through to a certain extension currently being forwarded by follow-me, you can bypass the extension. If this feature is allowed from your extension, you can bypass an activated Diversion, an activated Follow-me or an activated Absence Information on a specific extension. To request a bypass ordered by an extension, do the following: 1. Lift the handset and wait for a dial tone. 2.
IP PHONE FOR MX-ONE™ • Dial the emergency number (SOS number). Wait for answer. When the emergency call has been terminated, the emergency centre can call back to your phone even though it is logged off. 5.3.3 The Phone Is Logged Off, With Emergency Call Feature Disabled When the emergency call feature is disabled, the SOS text does not appear in the display. This means that you cannot make emergency calls unless you log on the phone.
OUTGOING CALLS The last dialed external number is automatically redialed. Note: Finland and Sweden: Press **0. 5.4.2 Redial a Call from the Call List To make a call using the call list, do the following: 1) Press the key to open the call list. The latest call is framed in the display. 5.5 2) Scroll the call list with the navigation keys . 3) Select the desired number (or contact) and press Call. 4) Lift the handset.
IP PHONE FOR MX-ONE™ 3. 5.6 Press Call and lift the handset. Dial by Contacts To dial a contact, do the following: 1) Press to open your contacts. 2) Find the contact you want to call, or press and hold the key (2-9) that holds the first character in the name of the contact you want to call. The available names for that key are shown in the display. If, for example, you press and hold the numeric key 2 for 2 seconds, the phone book entries starting with letter A are displayed. 3) 5.
OUTGOING CALLS 5.8 Individual External Line To call an individual external line, do the following: 1. Lift the handset. 2. Dial * 0 *, individual external line number #. 3. Dial the digit or digits to get an external line and the external number.
IP PHONE FOR MX-ONE™ 6 During Calls This chapter describes a number of features that you can activate during an ongoing call. Placing a call on hold, making a transfer, and starting a conference are a few examples. 6.1 On Hold You can put an ongoing call on hold temporarily by pressing Hold, or by pressing the line key used for the ongoing call. 6.1.1 Retrieving a Call On Hold To retrieve a call that has been put on hold, do the following: • Press the line key where you have a call on hold. OR • 6.
DURING CALLS 6.2.2 Switching Between Calls During inquiry you can switch between the ongoing call and the call on hold. To switch between calls, do the following: 1) Press the line key that holds a call. The call that was put on hold on that key is connected, and the other call is put on hold instead. 2) Replace the handset or press call. to terminate the connected OR 6.3 1. Press more.... 2. Select Retrieve [call on hold] and press Select. 3. Replace the handset or press call.
IP PHONE FOR MX-ONE™ 6.3.2 Transfer to Your Mobile Phone To transfer an ongoing call to your mobile phone, do the following: 1. Press more.... 2. Select Transfer to My mobile, and press Select. Transfer will be done before answer. Note: You need to program your mobile phone number to be able to transfer a call to this number. See 13.1.2 My Mobile Phone on page 83) for instructions. 6.3.3 Transfer to Operator To transfer an ongoing call to the operator, do the following: 1. Press more.... 2.
DURING CALLS To leave the conference, replace the handset or press 6.5 . Suffix Dialing (DTMF) When communicating with and controlling a voice mail system, or when retrieving information about your bank account through your phone, you need to use Dual Tone Multi-Frequency (DTMF) signals, also known as suffix dialing. The suffix dialing function is always active for all calls in speech.
IP PHONE FOR MX-ONE™ 7 Call Forwarding Call forwarding is useful when, for example, you are working temporarily from another room and want your calls to follow you to that room, or if you want your incoming calls to be forwarded to one of your contacts. 7.1 Internal Follow-me Internal follow-me allows you to redirect incoming calls to another extension within the network. You can use both predefined and new phone numbers.
CALL FORWARDING 2. Select Disable all diversions, and press Select. Note: Using this procedure will also disable any selected absence reasons. 7.1.3 Ordering Follow-me From Another Phone You can order follow-me of your own extension number from another telephone. The first step is to allow that follow-me is permitted to be done from another telephone. Do the following from your own telephone: 1. Lift the handset and wait for a dial tone. 2. Dial *21* own extension number#.
IP PHONE FOR MX-ONE™ 7.1.5 Ordering Follow-me Remotely With this feature you can order follow-me of any extension number from any telephone. The prerequisite is that all the involved telephones have the right service profile. To order remote programming of follow-me, do the following: 7.1.6 1. Lift the handset and wait for dial tone. 2. Dial *21*extension number to divert * extension number of the new answering position#. 3. Wait for special dial tone. 4. Replace the handset.
CALL FORWARDING 4) Dial the external number and press #. The special dial tone and the Follow-me indicator are switched on. 5) Replace the handset. Note: The Follow-me key is only used as a an indicator that follow-me is activated. Follow-me cannot be activated by pressing this key. 7.2.2 Canceling External Follow-me from Your Phone To cancel external Follow-me, do the following: 1) Lift the handset and wait for a dial tone. 2) Dial #22#.
IP PHONE FOR MX-ONE™ 7.2.4 Canceling External Follow-me Remotely To cancel the remote programming of external follow-me for another extension, do the following: 7.3 1. Lift the handset and wait for a dial tone. 2. Dial #22* diverted extension number #. 3. Replace the handset. Personal Number and Profiles With the personal numbers and profiles feature you can be reached on your normal office phone number even if you are out of the office.
CALL FORWARDING Note: When another party is included in the activated profile, for instance a colleague or an operator, always remember to inform them about your absence. If VoiceMail is included in the activated profile, make sure to always update your greeting with Absence Information.
IP PHONE FOR MX-ONE™ 7.3.2 Canceling a Profile From Your Phone To cancel a profile from your phone, do the following: 7.3.3 1. Lift the handset. 2. Dial #10#. 3. Replace the handset. Activating Or Changing Profiles From Another Phone The external phone must be of push button type provided with a pound key (#) and a star key (*), or a mobile phone adapted for dial tone pulses (DTMF). 1. Call the DISA feature at your office. Wait for dial tone. 2. Dial *75* authorization code #. 3.
CALL FORWARDING 7.3.5 Designing and Ordering Your Search Profiles The search profiles are installed and changed by the system administrator. In order to set up your profiles, copy the setting form in 7.4 Settings Form For Search Profiles on page 58, and fill in the details for your new or changed profiles and submit the form to the system administrator. Note: If a profile handling application is connected to your system, you can edit profiles through your intranet.
IP PHONE FOR MX-ONE™ Example of how to fill in your settings form for search profiles: Table 3 Profile 1 - In office Search order Type of phone or answering position Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, and so on Phone number Ring time (seconds) 1 Desk 12345 10 2 Cordless 52341 15 3 Voice Mail 55555 Table 4 Profile 2 - At home Search order 57 Type of phone or answering position Examples: Desk, Cordless, Mobile, External, Voice Mail, Operator, and so on Phone n
CALL FORWARDING 7.4 Settings Form For Search Profiles Fill in the form and give it to the system administrator.
IP PHONE FOR MX-ONE™ Table 7 Profile 3 Search order Type of Phone or answering position Phone number Ring time (seconds) Phone number Ring time (seconds) Phone number Ring time (seconds) 1 2 3 4 Table 8 Profile 4 Search order Type of phone or answering position 1 2 3 4 Table 9 Profile 5 Search order Type of phone or answering position 1 2 3 4 59 6/1553-DBC 433 01 Uen B6 2010-07-09
CONTACTS 8 Contacts It is possible to copy your Microsoft® Outlook® contacts to the contact list in your phone, see 8.1 Microsoft® Outlook® Contacts on page 60. From 8.1 you can call, add, edit, search, and remove contacts. Microsoft® Outlook® Contacts You can copy your Microsoft® Outlook® Contacts to the contact list in your phone. These numbers will be available in your phone in the same way as they are stored in Microsoft® Outlook® Contacts. My Dialog Contacts can store up to 1,000 contact entries.
IP PHONE FOR MX-ONE™ 3. Click OK. All available Microsoft Outlook contacts are listed on the left side and the contacts that are already in your phone are listed on the right side. 4. Select the desired contacts on the left hand side and click Add >>. Selected Microsoft Outlook contacts are moved to the contacts list in your phone. 5. Click Save. The contacts are now available under in your phone. Note: The phone can hold up to 1,000 contacts. 8.
CONTACTS 8.3 Adding a Contact There are three ways to add a contact: 8.3.1 • Manually add a new contact. • Add a number from the call list. • Add contact from the web interface, see 14.3.1 Contacts Folder on page 94. Adding a New Contact To add a new contact, do the following: 1. Press . 2. Press more.... 3. Select Add new manual input, and press Select. 4. Enter a number, and press OK. If you make a typing mistake, press the volume down key or more... and select Erase or Erase all. 5.
IP PHONE FOR MX-ONE™ 6. Press Done to save the number as one of your contacts. Note: Numbers beginning with 0 are preceded by the digit or digits required to reach an external line. The digits can also be stored by adding the country code number after a plus sign, for example +46 8 719 0000. 8.4 Editing a Contact This section describes how to edit a contact from the phone. It is also possible to edit a contact via the web interface, see 14.3.1 Contacts Folder on page 94.
CONTACTS 2. Press more.... 3. Select Erase to erase one letter at the time. OR Erase all to erase the whole entry. 4. Make the changes, and press OK. If you wish to edit the number or ring signal, press more.... 5. 8.4.2 Press Done to save and return to the contact list. Editing the Number To edit a contact number, do the following: 1. Select Edit Number, and press Select. 2. Press more.... 3. Select Erase to erase one number at the time. OR Erase all to erase the whole entry. 8.4.3 4.
IP PHONE FOR MX-ONE™ 8.5 Deleting a Contact It is possible to delete a selected contact, or all contacts at once. 8.5.1 Deleting One Contact To delete a contact, do the following: 1. Press . 2. Select a contact and press more.... 3. Select Delete [contact] and press Select. A confirmation message is displayed. 4. 8.5.2 Press Yes to confirm or No to cancel. Deleting All Contacts To delete all contacts in the contact list at the same time, do the following: 65 1. Press . 2. Press more....
PRESENCE INFORMATION 9 Presence Information Presence Information is used to inform callers if you are present or not, and when you will return if you are not in the office at the moment. Available absence reasons are, for example, Lunch, Busy, Vacation, Meeting and Trip. Callers are informed by the operator of your whereabouts. For some of the absence reasons, you are prompted to specify the return time. Note: The absence reasons listed above are examples of default reasons in the system.
IP PHONE FOR MX-ONE™ 9.2 Canceling Absence To remove an absence reason, do the following: 1. Press more.... 2. Select Disable all diversions, and press Select. OR 67 1. Press Presence. 2. Select My Presence, and press Select. 3. Select Available, and press Select.
MESSAGES 10 Messages When you receive a message, the message key on your phone is flashing, and “Messages” is shown in the display. If a message is received during a call, a beep notifies the user. The lamp keeps flashing until you press the messages button. 10.1 Voice Mail Your phone can be connected to a Voice Mail application. Contact the system administrator for more information and see separate instructions for the application.
IP PHONE FOR MX-ONE™ 2. Select My VoiceMail, and press Call. If the following message is displayed, the voice mail number should be configured to Call: “Not programmed! Program VoiceMail?” See 10.1.2 Programming VoiceMail Number on page 69. 3. 10.1.2 Follow the recorded instructions.
MESSAGES 10.2 Manual Message Waiting (MMW) The Manual Message Waiting (MMW) feature enables you to send and receive message waiting signals when the line is busy. 10.2.1 • MMW allows you to send a message waiting signal to an extension that does not answer when you call (if this feature is allowed, this is set by the system administrator). • MMW allows you to receive a message waiting signal from someone who has tried to contact you.
IP PHONE FOR MX-ONE™ 3) 10.2.3 Replace the handset. Canceling an MMW Indication To cancel a MMW indication that you have sent to another extension, do the following: 71 1) Lift the handset and wait for a dial tone. 2) Dial # 31 * extension number #. 3) Replace the handset.
GROUP FEATURES 11 Group Features Most of the time, you will be working in a team, for example within an department. The telephony system and your phone offer services designed especially for working as a team. You have the possibility to supervise your colleagues extensions, ensuring call coverage. You can also call a colleague or intercept calls for each other. Your extension can also be part of a hunt group, within your own department or another department.
IP PHONE FOR MX-ONE™ 11.2 Group Hunting An internal hunt group number is a common directory number for a group of extensions. Calls to the group will be indicated at a free extension in the group. 11.2.1 Answering a Group Call A group call is answered in the normal way. 11.2.2 Leaving a Group Temporarily By ordering Follow-me to your own extension number, you can leave an internal group hunting group temporarily.
OTHER USEFUL FEATURES 12 Other Useful Features This chapter describes features such as Account code, Authorization code, Personal number, and Alarm Extension. 12.1 Account Code The account code feature is used to charge a call to an account number or to prevent unauthorized calls from your phone. The account code can be between 1 and 15 digits long. 12.1.1 Dialing an Account Code Before a Call To dial the account code before dialing the destination number, do the following: 1) Lift the handset.
IP PHONE FOR MX-ONE™ 12.2 Authorization Code Authorization codes are used to control or limit the access to an extension. When an extension is controlled by an authorization code, certain profiles will not be allowed to make calls to other countries, for example. If you are authorized to use the authorization code, you will be able to open up the extension to use more features.
OTHER USEFUL FEATURES 12.2.1.2 Locking Extension To lock an extension with a common authorization code, do the following: 1. Dial *73* authorization code #. Wait for a verification tone. 2. When a tone is heard, the extension is locked. If no authorization code is dialed when making a call from a locked extension, the call will use the default common service profile.
IP PHONE FOR MX-ONE™ 12.2.2.1 Dialing From Own Extension To make a authorization code call from your own extension with an individual authorization code, do the following: 1) Dial *75* authorization code #. 75 is the standard function code for individual authorization code dialing. 2) When you hear a verification tone, continue to dial the external number. The authorization code call will be accepted only if the authorization code is valid.
OTHER USEFUL FEATURES If no authorization code is provided, calls from a locked extension will use the default common service profile (if it is a generic extension), or the minimum common category (if it is another extension). If a valid authorization code is provided, calls from a locked extension will use the common category or common service profile linked to the authorization code. 12.2.2.
IP PHONE FOR MX-ONE™ access if the extension is busy. Up to seven callers can be connected to the alarm extension at the same time. An alarm extension cannot be assigned to an IP phone, but it is possible to call an alarm extension from an IP phone. 12.4 Direct In-dialing Direct In-dialing is a feature that enables direct routing of incoming external calls to predefined extensions or groups.
OTHER USEFUL FEATURES 12.7 Malicious Call Tracing If you are being disturbed by bothersome or malicious external incoming calls, it is possible to request number tracing from the network provider. Tracing can be invoked during or after an ongoing conversation. The external line can be held for a limited period of time. When a malicious call is received, a signal can be sent to the switched telephone network (PSTN) before a call is disconnected.
IP PHONE FOR MX-ONE™ 3. 12.8.2 Dial the external number. Calling With an Individual Authorization Code 1. Call the DISA feature at your office. Wait for a dial tone. 2. Dial *75* authorization code *. Wait for a dial tone. 3. Dial the external number. Wait for a dial tone. 12.9 4. Dial your own extension number and press #. 5. Dial the external number.
OTHER USEFUL FEATURES This is convenient when you expect important calls after office hours and wish to get them without delay. Details about external line numbers can be obtained from the operator. Note: Flexible night service is only available for manual lines. 12.9.3.1 Activating flexible night service To activate flexible night service, do the following: 12.9.3.2 1) Lift the handset and wait for a dial tone. 2) Dial *84* route number * external line number #. 3) Replace the handset.
IP PHONE FOR MX-ONE™ 13 Settings This section describes how to change settings for the phone. 13.1 My Availability Settings It is possible to specify availability status for: 13.1.1 • My Presence • My mobile phone • Free on busy My Presence To modify the presence status, do the following: 13.1.2 1. Press . 2. Select My Availability, and press Select. 3. Select My Presence. 4. Select the desired status, and enter the return time and date if required. 5. Press OK to confirm.
SETTINGS 13.2 3. Select Free on busy, and press Select. 4. Scroll and select ON put call through, and press Set. 5. Press Yes to confirm. Sounds It is possible to change ring signal and hearing level from the settings menu. 13.2.1 Ring Signals To change the ring signal, do the following: 1. Press . 2. Select Sounds and press Select. 3. Select Ring Signals and press Select. Default Ring Signals is selected. 4. Press Select. 5.
IP PHONE FOR MX-ONE™ One muted The phone rings once, then the signal is muted. Delayed one muted There is a delay before the ring signal. After one ring, the signal is muted. The length of the delay can be changed by the system administrator. 13.2.2.1 Changing Alert For Incoming Calls To change the alert signal for incoming calls, do the following: 13.3 1. Press . 2. Select Sounds and press Select. 3. Select Alert and press Select. 4.
SETTINGS 13.4 Language This section describes how to change language and character set on your phone. Note: There are several languages and character sets available for the phone. They are enabled by the system administrator. 13.4.1 Display Menus To change the display menu language, do the following: 1. Press . 2. Scroll to Language, and press Select. 3. Select Display Menus and press Select. The default language is displayed, along with a list of available languages for the menus. 4.
IP PHONE FOR MX-ONE™ 13.5 Time and Date This section describes how to change the time and date format in the display. 13.5.1 Modifying Time Format To modify the time format, do the following: 13.5.2 1. Press . 2. Select Time & Date, and press Select. 3. Select Time Format, and press Select. 4. Use the navigation keys to select the format, and press Set. 5. Press Yes to confirm. Modifying Date Format To modify the date format, do the following: 87 1. Press . 2.
SETTINGS 13.6 Option Unit (Optional) To modify the option unit settings, do the following: 1. Press . 2. Select Option Unit, and press Select. Note: Option Unit is available only when an option unit is installed. 3. 13.7 Select Busy signal, Extra bell, or Combined Bell/Busy, and press Select. Security and Access It is possible to view and change the PIN code, if this option has been configured by system administrator. 13.7.
IP PHONE FOR MX-ONE™ 13.8 Help You can easily get information on which software version is installed on your phone, the phone IP address, and the phone web address. To find this information, do the following: 1. Press . 2. Scroll to Help, and press Select. About Aastra 7433ip is displayed. 3. Press Select. Software version is displayed. 4. Select Phone IP Address and press Select to see the IP address. 5. Select Phone Web Address and press Select to see the web address.
WEB INTERFACE 14 Web Interface You can access your IP phone from a web interface. From the web, you can change the following settings: • • Contacts – Add to contacts – Delete all contacts Call list – • Delete call list Settings – Sounds – Security and Access To access the phone web interface, you need to know the phone web address or IP address. See 14.1 Phone IP Address on page 90 and 14.2 Phone Web Address on page 91 for descriptions on how to find this information. 14.
IP PHONE FOR MX-ONE™ 14.2 Phone Web Address Whether or not the Phone Web Address option is available in the Help menu, depends on how the phone is configured. Contact the system administrator for more information. To find out the web address of the phone, do the following: 1. Press . 2. Select Help and press Select. About Aastra 7433ip is displayed. 3. Press Select. 4. Select Phone Web Address, and press Select. The web address is displayed. 5. 91 Press to return to idle mode.
WEB INTERFACE 14.3 Using the Web Interface To use the phone through the web interface, do the following: 1. Enter the phone web address or IP address in the address field of your web browser. 2. Enter your password (or PIN code) and click Log on. Note: Use the same password (or PIN code) as you use to log on your phone. If you have no logon password (or PIN code), you cannot log on to the web interface, unless the system administrator has enabled the default password Welcome.
IP PHONE FOR MX-ONE™ 93 6/1553-DBC 433 01 Uen B6 2010-07-09
WEB INTERFACE 3. Expand the folder(s) to start edit data. To exit the web interface of the phone, press Log off. 14.3.1 Contacts Folder Click Contacts to see a list of the contacts stored in your phone. If you expand the Contacts folder, you can add and delete contacts. 14.3.1.1 Adding a Contact To add a new contact, do the following: 1. Expand Contacts. 2. Click Add to contacts. 3. Enter name and number. 4. Select a ring signal. 5. Click Add to contacts. The new name and number are saved.
IP PHONE FOR MX-ONE™ 14.3.1.2 Editing or Deleting a Contact To edit or delete a name and number, do the following: 14.3.1.3 1. Click Contacts. 2. Click the name to edit or delete. 3. Do any of the following: • Make the changes and click Save to save. • Click Delete to delete the current name and number. • Click Back to exit the edit and delete menu without any changes. Deleting All Contacts To delete all your contacts, do the following: 1. Expand Contacts. 2. Click Delete contacts.
WEB INTERFACE 14.3.2.2 Deleting All Names And Numbers To delete all names and numbers from the call list, do the following: 1. Expand Call List. 2. Click Delete call list. A confirmation message is displayed. 3. 14.3.3 Click OK to delete the call list. Settings - Sounds To change the hearing level settings, do the following: 1. Expand Settings. The submenus are shown. 2. Click Sounds. The current settings for Default Ring Signal, Alert 1st Call, and Alert 2nd and 3rd Call are displayed. 3. 14.
IP PHONE FOR MX-ONE™ 15 Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following list if you encounter any problems. If this checklist does not cover the problem, contact the system administrator. If others have similar problems, there may be a system error. Fault / Display The phone is locked Probable cause Disturbance on the network.
LIST OF FEATURES AND PROCEDURES 16 List of Features and Procedures Table 10 Features and Procedures summarizes the procedures available for the Aastra 7433ip phone.
IP PHONE FOR MX-ONE™ CALL PICK UP - individual Press key 8 - group *8# CALL WAITING - not applicable COMMON SPEED DIALING NUMBERS see List of speed dialing numbers CONFERENCE Press soft key EXTERNAL FOLLOW-ME - to order *22# route access code and external number # - to cancel #22# - to order from another extension *22* extension number to divert # route access code and external number# North America: *23* extension number to divert # route access code and external number# - to cancel
LIST OF FEATURES AND PROCEDURES - to order from another extension *21*extension number to divert * number of follow-me position# - to cancel from another extension #21*diverted extension number# GENERAL DEACTIVATION #001# INQUIRY - to initiate Line - to revert to original party Press the line key where the original party is parked INTRUSION Press key 4 LAST EXTERNAL NUMBER REDIAL *** MANUAL MESSAGE WAITING - to order *31* extension number # - to cancel #31# - to reply *32# NIGHT
IP PHONE FOR MX-ONE™ TRANSFER 101 Press soft key 6/1553-DBC 433 01 Uen B6 2010-07-09
SUFFIX DIGITS AND FEATURE CODES 17 Suffix Digits and Feature Codes This section describes the country specific suffix digits and feature codes used in MX-ONE that are relevant for the Aastra 7433ip IP phone.
IP PHONE FOR MX-ONE™ 103 Choice of Language 08 Ordering or Cancellation of Active List (Personal Number) 10 Follow Me 21 United Kingdom: 2 External Follow Me 22 North America: 23 Ordering or Cancellation of Interception Message 23 North America: 24 Print Interception Message 26 Sweden: N/A Manual Message Waiting 31 Cancellation of Message Waiting 31 North America: 56 Automatic Call Back, Cancellation 37 North America: 6 Malicious Call Tracing 39 Calling Line Identification Restri
SUFFIX DIGITS AND FEATURE CODES Customer Identity Storage 77 Answer on Group Call Pick-up, and Answer on Night Time Connection (* and # in the service code can be excluded) 8 Finland: 0 North America: 59 Sweden: 0 Ordering of Night Time Connection 84 North America: 8 Repetition of the Last External Number Dialed *** Finland: **0 Sweden: **0 6/1553-DBC 433 01 Uen B6 2010-07-09 104
