9112i IP PHONE RELEASE 1.
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. Copyright 2005 Aastra Telecom. www.aastra.com All Rights Reserved.
SOFTWARE LICENSE AGREEMENT Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement.
About This Guide .........................1 Receiving Calls ..........................19 Documentation.............................1 Answering an Incoming Call......19 Sending an Incoming Call to Voicemail................................19 Introduction ..................................1 Phone Features ..........................1 Requirements..............................1 Installation and Set-up ................2 Getting Started.............................3 When You First Plug in Your Phone...........
About This Guide About This Guide Introduction This guide explains how to use your new 9112i phone. Not all features listed are available by default. Contact your system administrator to find out which features and services are available on your system. Your system administrator also has the ability to customize some features on this phone. The 9112i IP telephone has all the features of a regular business phone, allowing you to make and receive calls, transfer, conference and more.
If your system administrator has not already set-up your 9112i phone, please refer to the Aastra 9112i Installation Guide for basic installation and physical set-up of the 9112i. For more advanced administration and configuration information, system administrators should refer to the Aastra SIP 480i/ 480i CT/9112i/9133i IP Phone Administration Guide.
Getting Started Getting Started The 9112i must be set up and configured prior to its first use. This section describes phone behaviour and start up screens you may see when the phone is first plugged in, or when it is restarted. When You First Plug in Your Phone The 9112i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.
The "Network Settings" and "SIP Settings" selections are administrator level options, and require an administrator password to access. Setting defaults under "Phone Status" also requires an administrator password. These options should only be set up and changed by your system administrator. For more information about connecting your phone, refer to the Aastra 9112i Installation Guide under the section "Connecting to the Network and to Power". Check with your system administrator for assistance.
Aastra Web UI Aastra Web UI Accessing the Aastra Web UI You can access the 9112i phone’s options using the Aastra Web UI. In order to access the Aastra Web UI, you will need to know the IP address of your phone. Finding Your Phone’s IP Address IP Phone UI 1. Press the I button on the phone to enter the Option List. 2. Use the V key to scroll down the list of options to Phone Status and press the U key to select. Aastra Web UI 1.
The Operation section provides the following options: - User Password - Allows you to change user password - Programmable Keys - Allows you to configure up to 2 programmable keys for a specific function (speeddial, do not disturb (DND), Extensible Markup Lanaguage (XML), flash, park, and pickup). - Directory - Allows you to copy the Callers List and Directory List from your IP phone to your PC. - Reset - Allows you to restart the IP phone when required. 3. Enter the current user password and press U. 4.
Using Your Phone Using Your Phone The following sections describe the various 9112i phone key functions, and how they help you make and manage your calls and caller information. These keys are static and cannot be programmed or changed. They are located to the far upper right of the dial pad.
There are 2 programmable keys on the 9112i phone, located to the far right of the dial pad, below the Swap key. You can set the programmable keys with any of the following functions: • speeddial • DND (do not disturb) • flash • XML • Park • Pickup These keys can also be set up to quickly access features such as Call return (*69) or Voicemail. Note: Quick access features like Call return and Voicemail must first be configured on your PBX in order to work on your phone.
Programmable Keys 6. Press K to finish. Aastra Web UI 1. Click on Operation-> Programmable Keys. 2. Select "Hard Key 1" or "Hard Key 2". Saving an Entry from the Redial, Callers, or Directory Lists to a Speeddial key To save an entry from your Redial, Callers, or Directory lists from the IP phone: 1. Press the desired hard key n or m. From Callers or Redial, scroll through the list to find the name and number that you wish to save to your speed dial. 2. Press K. 3.
The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not disturb" ON and OFF. If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your system administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set. If the phone shares a line with other phones, only the phone that has DND configured is affected.
Programmable Keys Setting a Key for "XML" Accessing the XML Service The 9112i IP phone has a feature you can enable called "XML" (Extensible Markup Language). Setting a programmable key to XML allows you to access special services set up by your system administrator. These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. Contact your system administrator for more information.
The 9112i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/ Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ PBX servers.
Programmable Keys Using the Park Call/Pickup Parked Call Feature Pickup a Parked Call Use the following procedure on the IP phones to park a call and pick up a parked call. 1. Pick up the handset on the phone. 2. Enter the extension number where the call was parked. Park a Call 3. Press the "Pickup" softkey. 1. While on a live call, press the "Park" softkey. 2. Perform the following for your specific server: If the call pick up is successful, you are connected with the parked call.
Deleting a Programmable Key You can edit a programmable key from the IP phone UI or the Aastra Web UI. You delete a programmable key function using the Aastra Web UI. Aastra Web UI IP Phone UI • Save a new number to the key through the n , m or J keys on your phone. This overwrites the previous entry. Aastra Web UI 1. Click on Operation-> Programmable Keys. Click on Operation-> Programmable Keys. 7. For "Hard Key 1" or "Hard Key 2", select none from the "Type" field. 8. Click changes.
Restarting your phone Restarting your phone 2. Click You may want to restart your phone to check for updates for your phone on the server. You may occasionally need to restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone if you have been asked to do so by your system administrator, or should you experience any unexpected behaviour. 3. Click OK at the confirmation prompt. . IP Phone UI 1.
This section describes ways to make calls on your 9112i phone, using your handset, speakerphone, or headset. Dialing a Number First, take the phone off-hook by lifting the handset, or by pressing q. At the dial tone, enter the number you wish to call. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes.
Making Calls 6. If you do not wish to save changes, press T to return to the previous screen. Note: By default, the volume for the headset microphone is set to medium. Making and Receiving Calls Using a Headset IP Phone UI 1. Ensure that you have selected a headset audio mode by accessing the options list available from the phone (under Headset Settings option). 2. Plug the headset into the jack. 3. Press the q key to obtain a dial tone or to answer an incoming call.
Deleting from the Redial List IP Phone UI IP Phone UI Press m to dial the most recent number you dialed from the phone. If you are off-hook and press m the last number you called will be called back. If you are on-hook and press m, a Redial Directory list appears on-screen. The redial list stores up to the last 100 numbers you called, allowing you to scroll through and select the number you wish to redial. Note: You cannot delete individual entries in the Redial list. To Delete All Items: 1. Press m .
Receiving Calls Receiving Calls When a call is ringing at your extension, you will see the "Inbound Call" Screen. Answering an Incoming Call IP Phone UI To answer the call: • For handsfree operation, press q for the incoming call. • Press q for handsfree or headset operation. Note: The audio mode setting you have selected in the options list under 7. Headset Settings determines if the call goes to handsfree or headset operation.
IP Phone UI To handle two calls: • Press o to answer a second incoming call. Your first call is automatically put on hold. • You can use o to juggle between the two calls. • To transfer a call to another line, press o to answer, then k to transfer the call, followed by the extension or outside line number. See the section 20 for more information. • If you or the other party hang up on an active call while a second call is on hold, the phone remains in the standard hold state.
Handling Calls Consultive Transfer Conferencing Calls You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the original call. The 9112i phone system supports up to 3 parties (including yourself) in a conference call.
To end a call, you first need to reconnect to the call if not already connected (for example, if your caller is on hold). Press Nto end the call. If connected through the handset, you can also place the handset back on hook to end the call.
Managing Calls Managing Calls The 9112i has several features that make it easier to make and manage calls, and to keep track of your caller history, as well as your business and personal contacts. Directory List The Directory List is your personal phone book, conveniently stored within your phone. You can enter up to 200 Name and Number entries into the 9112i Directory by adding them through editing, or by saving the number and name from other lists stored on your phone.
3. Press K to finish. Saving from Hard keys to the Directory Entering a New Number and Name into the Directory IP Phone UI 1. Press K. At the "Save to?" prompt, press J. 2. Use the dial pad key to enter the number. Note: To add a one second pause dur- IP Phone UI To save an entry from your Redial list or Callers list: 1. Press the desired hard key n or m. From Callers or Redial, scroll through the list to find the name and number that you wish to save to your directory. 2. Press K. 3. Press J.
Managing Calls Editing in Directory IP Phone UI IP Phone UI Deleting all items in the directory: To edit a listing in your directory: 1. Press J. 2. Access the entry you want to edit by pressing the first letter of the name on the dial pad, and V W to scroll through the list. 3. To begin editing press T. Press T again to erase the numbers or letters to the left or use the dial pad to enter additional digits or characters once you have saved the number.
The 9112i telephone stores information on up to 200 incoming calls in the Callers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you. When the Callers list is full, the oldest call records are deleted to accommodate the information of new callers.
Managing Calls Editing in the Callers List Deleting from the Callers List Important: The Callers list does not save changes. Editing in the callers list is generally used if you plan to call the number and need to add a prefix. There are two ways to delete calls from the Caller’s list. In the Callers list, if a dial pad key is pressed when a number and/or a name is displayed, the cursor will automatically add the digit at the left side of the number to enable the entry of the prefix. IP Phone UI 1.
The call forwarding feature on the IP phone allows incoming calls to be forwarded to another destination. Call forwarding is disabled by default. You can enable call forwarding on a global basis only. The following are the call forward modes you can configure for call forwarding: Call ForwardMode for which you want your incoming calls to be forwarded and press U. Note: If you leave the "Number" field blank, call forwarding is disabled. 5. Press V to scroll to Cfwd U. 6.
Managing Calls 4. In the "Number of Rings" field, enter the number of rings you want to set before the call is forwarded. Valid values are 1 to 9. 5. Click to save the Call Forward settings. The changes are dynamic and are immediately applied to the phone.
This section describes additional features you can set on the 9122i phone. Suppressing DTMF Playback A feature on the IP phones allows you to enable or disable the suppression of DTMF playback when a number is dialed from the programmable keys. When suppression of DTMF playback is disabled, and you press a programmable key, the IP phone dials the stored number and displays each digit as dialed in the LCD window.
Additional Features Ring Tone Sets 5. Select Set and then select Next. In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones customized for a specific country. The ring tone sets you can configure on the IP phones are: 6. Select Tone Set.
Call Waiting Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. You can configure this feature using the Aastra Web UI.
Language Language Using the IP phone UI, you can set the phones to use a specific language to display. When you set the language to use on the phone, all of the display screens (menus, services, options, etc.) display in that language. Valid languages for the IP phones include English, French, Spanish, German, and Italian. Default is English. Setting Language You set the language on the IP phone using the Options key (I) on the IP phone.
Why is my display blank? Ensure that power is being provided to your phone. Make sure your phone is plugged into a power source. Why is my speakerphone not working? If you press the d /f button and the speaker light flashes and you do not hear dial tone through the speaker phone, the Set Audio option in the phone’s Options list has been set up for headset use. Press d /f a second time and if the light goes out, the phone has been set up to be used only with a headset or handset.
Troubleshooting Solutions How do I restart the IP phone? Aastra Web UI 1. Click on Operation->User Password. 2. In the "Current Password" field, enter the current user password. Note: By default, the user name is “user” (all lowercase) and the password field is left blank. If you have forgotten your password, contact your system administrator for assistance. 3. In the "New Password" field, enter the new user password. 4. In the "Password Confirm" field, enter the new user password again. 5.
Limited Warranty Limited Warranty Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
In North America, contact our service information number: 1-800574-1611. Outside North America, contact your sales representative. Note: Repairs to this product may be made only by the manufacturer and its authorized agents, or by others who are legally authorized. This restriction applies during and after the warranty period. Unauthorized repair will void the warranty. 38 9112i IP Phone User Guide Limited Warranty shipping charges.
Index Index Numerics H 9112i features 1 getting started 3 installation and setup 2 option key 4 requirements 1 handling calls 19 hard keys 7 headset, using 16 How do I restart the IP phone? 35 A Aastra Web UI basic settings description 6 operation description 6 status description 5 about this guide 1 answering a call 19 arrow keys, navigation 7 auto-answer, enabling/disabling 17 B BLF list 10 blind transfer 20 C call forwarding 28 configuring 28 call on hold, placing 20 call waiting tone 32 callers l
S speakerphone, using 16 speeddial 8 startup screens 3 swap key 19 T troubleshooting solutions 34 How do I change my user password? 34 How do I find the IP address of my phone? 34 How do I restart the IP phone? 35 Why can’t I get a dial tone? 34 Why does my phone display "bad encrypted config"? 35 Why doesn’t my phone ring? 34 Why is my display blank? 34 Why is my speakerphone not working? 34 Why is the light not coming on with a new Voice Mail Message? 34 U updating the phone 3 user password 6 using t
If you’ve read this owner’s manual and consulted the Troubleshooting section and still have problems, please visit our website at www.aastra.com or call 1-800-574-1611 for technical assistance. © Aastra Telecom Inc.
