P0844339 04 E UG 9417CW Page -3 Thursday, April 20, 2000 11:09 AM 9417CW Installation and User Guide
P0844339 04 E UG 9417CW Page -2 Thursday, April 20, 2000 11:09 AM Meridian 9417CW Important Tips • Wait for at least two rings to allow the phone to identify a caller and display the caller’s name and/or number. You will have to subscribe to a Calling Line Identification service to take advantage of this feature. • If the Handsfree mode (speakerphone) is not working, ensure that you have the Headset option disabled in the options list.
P0844339 04 E UG 9417CW Page -1 Thursday, April 20, 2000 11:09 AM Table of Contents Introduction 1 Key Descriptions 2 The Setup and Options lists 3 Basic Installation Connecting the handset cord Connecting the power adaptor Connecting the Line Cord Connecting an optional fax machine or modem Checking your telephone Desk Mounting Optional Wall Mounting Adjusting the Display The Set Options Key 4 4 4 4 5 6 6 6 6 6 Basic Features Making a call Answering a call Putting a call on hold Switching between
P0844339 04 E UG 9417CW Page 0 Thursday, April 20, 2000 11:09 AM Table of Contents Using a headset Selecting the answer mode Extension in use 34 35 35 Display messages and lights The Callers List screen Knowing when you have a message Clear Message Waiting Clear the Check Line Cord Message 36 36 36 36 37 General display messages Callers List display messages Learning about the lights Set indicator light messages Line and Handsfree indicator light messages Viewing multiple display and light messages 37
P0844339 04 E UG 9417CW Page 1 Thursday, April 20, 2000 11:09 AM Introduction Thank you for purchasing 9417CW telephone. We think you’ll find it’s full of exciting features. With a personal Directory and a Callers list, your new two-line telephone is designed to take full advantage of the latest services offered by your local telephone company.
P0844339 04 E UG 9417CW Page 2 Thursday, April 20, 2000 11:09 AM Key Descriptions Backlit Moveable display Light Left/right arrows Sliding panel Down/up arrows Number card and lens Contrast Directory Callers Hold Rls Link Save Delete Redial Dial Conference Line 2 Line 1 Handsfree Mute Handset Volume bar Dial pad Set Options 6 memory keys ∆ Cycles through eight settings to adjust the display contrast. ¢ Allows you to store and access up to 100 numbers and names.
P0844339 04 E UG 9417CW Page 3 Thursday, April 20, 2000 11:09 AM ˙ Puts the call on hold. ® Always hangs up a call. Also lets you leave any list such as the Setup List, Options List, Callers List, Redial List or Directory. ˚ Allows you to access network features such as Call Waiting. Link is also referred to as Flash. µ Allows you to access a list of the last ten numbers you dialed. ∂ Selects your prime line and dials any displayed number. Puts you on Handsfree if you haven’t lifted the handset.
P0844339 04 E UG 9417CW Page 4 Thursday, April 20, 2000 11:09 AM Basic Installation Follow the instructions below to install your 9417CW telephone. Connecting the handset cord Connecting the power adaptor ! Attach one end of the handset cord to the handset and the other end to the handset jack. Connecting the Line Cord when†... ...lines 1 and 2 are on the same line cord 1 Insert the line cord in jack 1, as shown by 1 . Insert the other end of the line cord into the wall jack.
P0844339 04 E UG 9417CW Page 5 Thursday, April 20, 2000 11:09 AM Connecting an optional fax machine or modem Attach the line cord to jack number 2 and the other end to the modem or fax machine. This line cord is not supplied with the telephone. 1 2 To avoid potential electrical shock hazard to personnel or damage to the telephone, use only the manufacturer-supplied equipment and installation procedures.
P0844339 04 E UG 9417CW Page 6 Thursday, April 20, 2000 11:09 AM Checking your telephone When you plug in your 9417CW, you may see a message asking you to make a language selection. Follow the directions on the display to select one of the languages. Your telephone also runs a test to ensure that the line cords are connected properly. If the test fails, the display identifies which line is not connected. Make sure that all connections are fastened securely.
P0844339 04 E UG 9417CW Page 7 Thursday, April 20, 2000 11:09 AM Basic Features Making a call You can use the 9417CW to simply make a regular call, or you can predial a telephone number to ensure it is correct before it is dialed out. Follow the procedures below to make a regular or predialed call. To make a regular call: To make a predialed call: 1. Lift the handset or press either © or ¬. 1. Enter the number using the dial pad. 2. Enter the number using the dial pad. 2.
P0844339 04 E UG 9417CW Page 8 Thursday, April 20, 2000 11:09 AM sion, the call is taken off hold but remains connected to your telephone. If this happens, any background noise from your area will be heard by the caller and the person at the other extension. Switching between two lines To put a call on hold and make or answer a second call: 1. Make or answer a call on one line. 2. To make or answer a second call on the other line, press the second line key.
P0844339 04 E UG 9417CW Page 9 Thursday, April 20, 2000 11:09 AM Putting a call on mute You can turn off the microphone so that the caller can’t hear you but you can still hear the caller. Muting a call only works when you are in Handsfree mode. To mute a call: 1. Press ©. 2. Without lifting the handset, make a call. 3. To turn off the microphone, press ©. You can hear your caller but your caller cannot hear you. The light beside © flashes. The display shows Microphone muted. 4.
P0844339 04 E UG 9417CW Page 10 Thursday, April 20, 2000 11:09 AM Call Waiting Identification† The 9417CW is capable of displaying Call Waiting Identification information of a second incoming call while you have a call in progress. When you are on a call and you hear the Call Waiting tone, the Call Waiting information is displayed as shown below. Incoming caller's information (Caller One) is displayed. When you hear the Call Waiting tone, Caller Two's information is displayed.
P0844339 04 E UG 9417CW Page 11 Thursday, April 20, 2000 11:09 AM SuperFlash† The SuperFlash feature allows either of two telephone extensions to activate the link to a Call Waiting call. When a person at either extension presses ˚, both extensions switch to and speak with the Call Waiting caller as shown in the diagrams below. Incoming caller's information (Caller One) is displayed. CALLER ON 555-1234 E Extension telephone picks up and also speaks with Caller One.
P0844339 04 E UG 9417CW Page 12 Thursday, April 20, 2000 11:09 AM Turning the display of Call Waiting Identification on or off You can choose whether or not Call Waiting Identification is displayed on your telephone for Line 1 and Line 2. To turn Call Waiting on or off: 1. Press the Set Options key. 2. Press • to enter the Options list. 3. Use ª to scroll to number 8 or press °. 4. Press °. 5. Press ¬. 6.
P0844339 04 E UG 9417CW Page 13 Thursday, April 20, 2000 11:09 AM Setting the date and time If you subscribe to the Calling Line Identification service from your telephone company, the date and time are set automatically after you receive your first incoming call. If you do not subscribe, you must set the date and time manually To set the date and time: 1. Press the Set Options key. 2. Press • to enter the Options List. 3. Press – or ‚. 4. Press ‚ and follow the instructions on the display. 5.
P0844339 04 E UG 9417CW Page 14 Thursday, April 20, 2000 11:09 AM Setting the ring tone and ringer volume You can choose one of four different ring tones and set the ringer volume for each line. To set the ring tone and volume: 1. Make sure that the ringer is turned on. 2. Press the Set Options key. 3. Press • to enter the Options List. 4. Use ª to scroll to number 1 or press ⁄. 5. Press ⁄ and follow the instructions on the display. When picking the ring tone, press √ to adjust the volume. 6.
P0844339 04 E UG 9417CW Page 15 Thursday, April 20, 2000 11:09 AM Directory The 9417CW stores the numbers and names of up to 100 of your business associates, clients, contacts, and friends in your Directory. You can dial these numbers by selecting them. Names are sorted alphabetically starting with their first character. (If you want your Directory sorted by the last name, enter the last name first.) If you do not enter a name, the item is sorted by telephone number.
P0844339 04 E UG 9417CW Page 16 Thursday, April 20, 2000 11:09 AM Saving a memory key entry to the Directory To save a memory key entry into the Directory: 1. Press the desired memory key. Ensure the live dial pad option is turned off. 2. Press ß. 3. Press ¢. If the name was displayed with the number, both are now saved in the Directory. 4. If no name is saved, you are prompted to enter one. If you do not want to enter a name, go to step 5. To enter a name, use the dial pad.
P0844339 04 E UG 9417CW Page 17 Thursday, April 20, 2000 11:09 AM Finding items in the Directory To find items in the Directory: 1. To see the Directory List heading, press ¢. 2. To see the listings that start with a particular letter, press the appropriate dial pad key. Then to see the other listings under that letter, press –. (For example: fi takes you to the first "J" listing, then – takes you to the next "J" listing. Pressing fi fi takes you to the first "K" listing.
P0844339 04 E UG 9417CW Page 18 Thursday, April 20, 2000 11:09 AM Deleting items from the Directory To delete individual items: 1. Press ¢. 2. Press ª to find the item you want to delete. 3. Press ∑ twice. You are still in the Directory. 4. Press ® or ¢ to exit the Directory at any time. To delete all items: 1. Press ¢. 2. Press ∑. 3. Press ∑ again to confirm deletion of the entire Directory. 4. Press ®.
P0844339 04 E UG 9417CW Page 19 Thursday, April 20, 2000 11:09 AM Callers List† Using the Callers List The 9417CW stores up to 100 calls in the Callers List. Your telephone logs the number (and name if available) of the caller, when they last called, and the number of times they tried to reach you. See Callers List display messages on page 38 for a description of the display messages.
P0844339 04 E UG 9417CW Page 20 Thursday, April 20, 2000 11:09 AM Finding an item in the Callers List To find items in the Callers List: 1. To see the Callers List heading, press ≈. 2. Press ¬. Note: This step is not necessary if the Callers List Mode is set to the combined option. For more information about the Callers List Mode, see Setting the List Mode on page 19. 3. To see the first new caller in the list, press –. To move down and up the list, press ª.
P0844339 04 E UG 9417CW Page 21 Thursday, April 20, 2000 11:09 AM Editing in the Callers List To edit a number in the Callers List: 1. Press ≈. 2. Press ¬. Note: This step is not necessary if the Callers List Mode is set to the combined option. For more information about the Caller List Mode, see Setting the List Mode on page 19. 3. Find the item you want to edit. 4. Press any key on the dial pad to begin editing. This may be required if you have tried to dial the number and there is no connection.
P0844339 04 E UG 9417CW Page 22 Thursday, April 20, 2000 11:09 AM Deleting from the Callers List To delete a number in the Callers List: To delete all numbers in the Callers List: 1. Press ≈. 1. Press ≈. 2. Press ¬. Note: This step is not necessary if the Callers List Mode is set to the combined option. For more information about the Callers List Mode, see Setting the List Mode on page 19. 2. Press ¬. Note: This step is not necessary if the Callers List Mode is set to the combined option.
P0844339 04 E UG 9417CW Page 23 Thursday, April 20, 2000 11:09 AM Saving from the display into memory keys To save from the display: 1. Ensure that a number is on the display. (For example, access the Redial List or Callers List.) 2. Press ß. 3. Press the desired memory key. If the name was displayed with the number, both are now saved in the memory key and you’re finished. 4. If no name is displayed, you are prompted to enter one. If you don’t want a name, go to step 5.
P0844339 04 E UG 9417CW Page 24 Thursday, April 20, 2000 11:09 AM Making calls from memory keys To call from a memory key: 1. 2. To predial from a memory key: Lift the handset or press ©, 1. Press the memory key with the number you want to dial out. 2. ¬, or ∂. Press the memory key with the number you want to dial out. Lift the handset or press either ∂, ©, or ¬. Note: If the Live dial pad option is turned on, you do not have to lift the handset or press any other button.
P0844339 04 E UG 9417CW Page 25 Thursday, April 20, 2000 11:09 AM Saving features in memory keys† For easy access, you can save the feature codes of telephone company services in your memory keys. This works well with network features such as Call Forwarding and Call Return. Some features require an On and Off code in two separate keys, while other features are stored on only one key. The following procedures show you how to save both an On and Off code.
P0844339 04 E UG 9417CW Page 26 Thursday, April 20, 2000 11:09 AM For example, you may want the light to remind you that you have turned Call Forwarding on. To do this, use one key to turn the indicator light on when you activate the feature. Use the second key to turn the indicator light off when you deactivate that same feature. The following procedure shows you how to program a FeatureLight On and Off key. To save a FeatureLight On key: To save a FeatureLight Off key: 1. Press ß. 1. Press ß. 2.
P0844339 04 E UG 9417CW Page 27 Thursday, April 20, 2000 11:09 AM Advanced Features Adding a timer key You can program any of the memory keys to be a timer key. The timer key contains a separate timer for each line To add a timer key: 1. Press the Set Options key. 2. Press £ to enter the Setup List. 3. Use ª to scroll to number 6 or press fl. 4. Press fl to add a Timer key. 5. Press a memory key. 6. Press ß. 7. Label the timer key. (See the diagram on page 23.) 8. Press ®.
P0844339 04 E UG 9417CW Page 28 Thursday, April 20, 2000 11:09 AM Adding a page key You can program any of the memory keys to be a page key. If the page key is assigned, the 9417CW is able to receive and initiate page transmissions. To add a page key: 1. Press the Set Options key. 2. Press £ to enter the Setup List. 3. Use ª to scroll to number 7 or press ‡. 4. Press ‡ to add a page key. 5. Press a memory key. 6. Press ß. 7. Label the page key. (See the diagram on page 23.
P0844339 04 E UG 9417CW Page 29 Thursday, April 20, 2000 11:09 AM Deleting a page key To delete a page key, you must first reprogram the key to be a memory key. You can then delete the memory key. To delete a page key: First, reprogram the key to be a memory key: 1. Press ß. 2. Press the page key. 3. Press ‡ to begin re-programming the page key to be a memory key. 4. Press ß two times to skip the number and name prompts. The page key has been changed to a memory key.
P0844339 04 E UG 9417CW Page 30 Thursday, April 20, 2000 11:09 AM Selecting the dial pad mode When you select the dial pad mode, you are turning the Live dial pad option on or off. With Live dial pad on, the telephone chooses the prime line and automatically dials out and turns on Handsfree as soon as you press a dial pad key or a memory key. When Live dial pad is off, the telephone is in predial mode.
P0844339 04 E UG 9417CW Page 31 Thursday, April 20, 2000 11:09 AM Entering Dialing Restrictions Dialing Restrictions are used to prevent certain numbers from being dialed out. There are three 7-digit codes that can be programmed to prevent certain numbers from being dialed. If you attempt to dial a number that matches the restricted digits, the message Restricted number appears on the display.
P0844339 04 E UG 9417CW Page 32 Thursday, April 20, 2000 11:09 AM The Security Numbers Feature The 9417CW is equipped with a Security Numbers feature to keep selected numbers private when you dial. When you have entered a security number using this option, your telephone does not display or store the digits that you dial after that security number. Instead, the numbers that follow the security number are replaced with the * symbol on the display. You can secure up to five 24-digit numbers.
P0844339 04 E UG 9417CW Page 33 Thursday, April 20, 2000 11:09 AM The Fax Switch The Fax Switch feature allows you to have three telephone numbers on two incoming lines. There is one telephone number for each of the lines and another telephone number for a Fax Switch peripheral (e.g. fax machine, answering machine etc.). To use the Fax Switch, you must subscribe to your telephone company for Distinctive Ringing† on Line 2.
P0844339 04 E UG 9417CW Page 34 Thursday, April 20, 2000 11:09 AM Copying the Directory to another 9417CW telephone The contents of the Directory of one 9417CW telephone can be copied into the Directory of another 9417CW. You can save a lot of programming time by copying the contents of a completed Directory to another Directory instead of entering the names and numbers again. The contents of the Directory can also be transferred into any other Aastra telephone that supports Directory transfer.
P0844339 04 E UG 9417CW Page 35 Thursday, April 20, 2000 11:09 AM To change the headset mode: 1. Press the Set Options key. 2. Press the £ to enter the Setup List. 3. Use ª to scroll to number 1, or press ⁄. 4. Press ⁄ to change the headset mode from enabled to disabled or disabled to enabled. We suggest contacting the manufacturers Brock Telecom, UNEX, ACS Communications or Plantronics for compatible headsets/amplifiers.
P0844339 04 E UG 9417CW Page 36 Thursday, April 20, 2000 11:09 AM Display messages and lights The 9417CW has a backlit three-line display that uses icons and messages for your call information as shown below. The Callers List screen A sample Callers List screen is shown below. The number in the list 01 The call was answered May also read: Private name Unknown name Call has been returned May also read: Private number Unknown number L.E.
P0844339 04 E UG 9417CW Page 37 Thursday, April 20, 2000 11:09 AM Clear the Check Line Cord Message There may be times when check line cord appears on the display and you want to clear this message. For example, you may have moved the 9417CW to another jack and have only connected one line cord. You can remove the check line cord message through the Set Options List. To clear the check line cord message: 1. Press the Set Options key. 2. Press the £ to enter the Setup List. 3.
P0844339 04 E UG 9417CW Page 38 Thursday, April 20, 2000 11:09 AM Message Press line key Private number or Private name Redial list is empty Restricted number Ringer is OFF Line x Unknown name or Unknown number >…xxxxxxxxxxxxxxx …xxxxxxxxxxxxxxxx XX New Callers What it means This appears when the call you want is on hold. You must press ¬ to retrieve the held call. The caller has requested that the telephone company not deliver the number or name.
P0844339 04 E UG 9417CW Page 39 Thursday, April 20, 2000 11:09 AM Message What it means Indicates an answered call in the Callers List Indicates a Call Waiting call in the Callers List R Smith 123-456-7890 MAR 04 3:30pm 2x 2x means this caller has called twice. The display shows the date and time of the last call from that caller. Learning about the lights The set indicator light also alerts you when another extension is on the same line you’re using, the telephone rings, or a feature is on.
P0844339 04 E UG 9417CW Page 40 Thursday, April 20, 2000 11:09 AM Troubleshooting The display is in the alternate language. You can change to the other language by pressing the Set Options key and £, then pressing ‚ twice. The cursor doesn’t move when saving in the Directory. The number or name is too long. Numbers can be no longer than 24 digits and names can be no longer than 16 characters. There is no information on the display and the ringer volume is low.
P0844339 04 E UG 9417CW Page 41 Thursday, April 20, 2000 11:09 AM The Callers List is empty. Until you subscribe to Calling Line Identification† service, your telephone does not record incoming calls. Also, the Call Log option may be set to log no calls. See page 19 for information. I cannot dial a number in the Callers List. The caller may have an unknown number. The telephone hisses while not in use. The page feature has been activated, but the page lines have not been connected to the telephone.
P0844339 04 E UG 9417CW Page 42 Thursday, April 20, 2000 11:09 AM The light is stuck on, and the message feature on is displaying. A Feature Light On code has been entered, and you need to program a Feature Light Off key. Follow the steps that appear in Using FeatureLight keys on page 26. Live dialpad has stopped working. It may be that the Live Dialpad option has been turned off in the Options List. Option 2 should be on. If this does not solve the problem, disconnect and then reconnect the AC adapter.
P0844339 04 E UG 9417CW Page 43 Thursday, April 20, 2000 11:09 AM Index A Answer mode 35 answer longest 35 answer prime 35 selecting 35 Area codes 30 C Call Display see Calling Line Identification Call Waiting Identification 10 turning display on/off 12 Call Waiting tone see Call Waiting Identification Callers List deleting in 22 dialing long distance 21 display messages 38 editing 21 finding items 20 making a call 20 saving to the Directory or a memory key 21 Calling from a memory key 24 from the Callers
P0844339 04 E UG 9417CW Page 44 Thursday, April 20, 2000 11:09 AM Index entering 16 Feature Light keys 26 Flash see Link, SuperFlash O H P Handsfree 8 Handsfree/Mute key 3 Helpful hints see Troubleshooting 40 Hold 7 automatic 8 Page key 28 connecting the page lines 29 Prime line 14 answering 35 changing 14 selecting 35 I R Installation 4 Redial key 3 List 9 Right arrow key 2 Ring tone, setting 14 K Key descriptions 2 L Language see Display language 12 Left arrow key 2 Letters entering 16 Lights
P0844339 04 E UG 9417CW Page 45 Thursday, April 20, 2000 11:09 AM Index V Voice Mail 32, 36, 37, 39 Volume 14 handset 14 key 3 muting a handsfree call 9 ringer 14 speaker 14 turning the ringer on and off 13
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P0844339 04 E UG 9417CW Page 48 Thursday, April 20, 2000 11:09 AM GENERAL INQUIRIES If you have read the guide and you still have questions, call 1-800-574-1611 in Canada and the USA. In other areas, contact your telephone company. © Aastra Telecom Inc.
