User manual

MX-ONE SYSTEM DESCRIPTION
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• Configuration of connection to calendar system and to directory
system
• Presence handling
9.4 Accounting Management
Accounting Management comprises the services provided by MX-ONE
that can be used for billing purposes.
MX-ONE Telephony System generates customized Call Information
Logging (CIL) records. Each record contains data for one call.
The CIL records can be configured to have several output formats, such
as comma separated, Structured Query Language (SQL), or Extensible
Markup Language (XML). Each Telephony Server generates its own CIL
records that can be sent to up to 10 target locations. It is also possible to
configure a single location and format for all CIL records.
The information provided by the CILs can be matched with user-specific
information to get a complete picture of how each user uses the system.
For detailed information, see the description for CALL INFORMATION
LOGGING, QUALITY OF SERVICE LOGGING.
9.5 Quality of Service
VoIP quality of service information can be logged per call. Delay, jitter,
used codec and packet loss rate can be logged. The data can be
presented in Manager Telephony System or through Call Information
Logging output.
For more information, see the description for QUALITY OF SERVICE.
9.6 Performance Management
MX-ONE provides the following level of Performance Management:
• Basic Performance Management (always included)
9.6.1 Basic Performance Management
The MX-ONE applications include SNMP agents as well as extensive
embedded Performance Management functionality. Some of these func-
tions rely on standard operating system components such as the