User manual

21/1551-ASP 113 01 Uen N2 2014-01-28 11

YSTEM OVERVIEW

• An optional feature enabling full integration with major e-mail

systems (Outlook, Lotus notes and Groupwise) with advanced

plug-ins for VM management.

• A voice intercept messaging (VIM) option which allows integration

with the MX-ONE message diversion feature as well as the CMG

activity setting function.

• A TTS (text-to-speech) option that allows users to listen to their

e-mails directly over the phone.

• A fax server option that interacts with MX-ONE using standard

legacy interfaces or using T.38 FoIP protocols.

• An ASR (Automated Speech Recognition) option that allows

inbound callers to speak commands or for users to manage the VM

box via speech commands.

Note: Some of the features mentioned above are optional and not

licensed with the basic OneBox VM product. Activation of some

of these optional features is accomplished by simply adding

these features to the license file. Others, like OneBox fax-mail or

ARS, may require installing additional software, which is residing

on the media kit delivered with the system.

For more information please refer to the OneBox documentation.

2.4 Contact Center Suite

Solidus eCare is an all-in-one, adaptive and flexible platform for UCC,

mobility, contact center, Business Process Automation, analytics and

reporting, as well as service and database integration. With the release

of MX-ONE 5.0, including Solidus eCare 8.0, Aastra is continuing to

build on supporting customers to transform their telephony-oriented call

centers to true, two-way, multi-modal interaction hubs. This provides

customers a choice of interaction methods by implementing

multi-channel access capabilities, as well as more sophisticated APIs for

business integrations.

New functionality introduced with Solidus eCare 8.0x:

• BluStar agent application; new desktop application for agents

• A new web-services API for direct integration with configuration

services

• A new router-based Web Callback option to perform Web Callback

with SeC that has no dependence on the SeC Internet Suite

• Phone agent API improvements allowing applications development

for phone agents such as: Logon/Logoff, Set Ready/Not Ready and

Call Information when a service group call is allocated