User manual

MX-ONE SYSTEM DESCRIPTION
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Solidus eCare is empowered with Mobile Extension for Aastra commu-
nication systems to equip remote or roaming. Customers can be guaran-
teed access to the most appropriate agent - wherever they are located
and on whichever communications medium (i.e., voice, chat, e-mail,
SMS, or fax) they prefer to use.
Solidus eCare provides skills-based routing across these media, a single
point of management and an integrated management information
system across the contact center. The solution consists of software
applications focused on the agent, management and customer
self-service functions.
For more information on Solidus eCare, see the Solidus eCare docu-
mentation.
2.5 Fixed Mobile Convergence (FMC)
The Aastra Mobile Client (AMC) is a smart phone application that is inte-
grated with MX-ONE Telephony System to provide Fixed Mobile
Convergence. The AMC application provides a graphical end-user inter-
face for utilization of MX-ONE features. The AMC also provides call
routing without mobile operator support and advanced cost saving
features for internationally roaming users.
2.6 Multimedia - Unified Communication and
Collaboration Suite
The BluStar Ecosystem is a range of clients and devices that address
the increasing market needs for video collaboration and multimedia
communications. It provides true unified communication and collabora-
tion capabilities and is fully integrated with Aastra MX-ONE.
BluStar takes business communications to a new level across a choice
of devices and clients providing a consistent user experience by using
video as the key mode of communication. BluStar productivity
enhancing tools provide more choices and higher flexibility in order to
answer the increasingly diverse communication needs of today’s
modern enterprise. As a BluStar user it is possible to use audio, video
and presence across all BluStar devices and clients connected to the
same MX-ONE.
The BluStar Ecosystem currently includes both devices and clients
which consist of different hardware and software based components:
• BluStar 8000i Desktop Media Phone
• BluStar for Conference Room