User manual

21/1551-ASP 113 01 Uen N2 2014-01-28 21
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HAT'S NEW IN MX-ONE 5.0
3.6 SIP trunk connection to Aastra Connectivity
Server (ACS)
As of MX-ONE V.4.1 SP4, the SIP connection towards ACS was
changed to a SIP trunk connection, rather than using a remote SIP
extension, as was the case previously. This change also applies to
MX-ONE 5.0. Furthermore, with MX-ONE 5.0 some net services are now
available for this SIP trunk connection between MX-ONE and ACS to
enable certain feature interactions between MX-ONE and the InAttend
attendant suite. Configuration changes to the SIP trunk setting must be
done in both MX-ONE Telephony System 5.0 and ACS to enable this
enhanced feature interaction.
The InAttend has added support for more services, e.g. call history,
intrusion and diversion bypass.
3.7 Supervisor with Silent Intrusion and agent
parking
Parking a monitored call has been implemented as a new functionality
between MX-ONE Telephony Server and Solidus eCare. It was not
possible, when a Sec agent has been monitored, that the agent could
put the call on hold for an inquiry call. This will be possible by now, the
monitoring path will be lost for the time and the supervisor has to activate
the monitoring again once the inquiry call is in speech state.
SeC agent is able to put the customer on hold to consult back office,
while a supervisor is "monitoring" the agent by the intrusion feature in
MX-ONE Telephony System.
3.8 MX-ONE Manager Provisioning
3.8.1 Operating Environment
The following lists the Operating Systems or versions of applications that
should be used together with MX-ONE Manager Provisioning 5.0.
Manager Provisioning Server:
• SUSE Linux Enterprise Server 10 Service Pack 4
Manager Provisioning Clients:
• Microsoft Internet Explorer 8.0 or later
• Mozilla Firefox 18 or later