User manual

MX-ONE SYSTEM DESCRIPTION
36 21/1551-ASP 113 01 Uen N2 2014-01-28
extension can temporarily withdraw from the group by activating
Follow-me to its own phone.
Calls to a group from which all members have excluded themselves are
diverted to the group's diverted position.
4.3.3 Group Do Not Disturb
It is possible to form groups of users that during certain periods must not
be disturbed. The group do not disturb feature allows a specially catego-
rized extension (master extension or extension with Group Do Not
Disturb programming category set) to mark an extension group as group
do not disturb, that is, calls made to extensions in the group are not
signaled on the phone.
If any extension has any diversion activated or an individual diverted
position, the call is diverted. The diversion feature has a higher priority
than the group do not disturb feature. If the extension has no diversion
and the incoming call is a Direct In-Dialing call that has a category
permitting rerouting, the call is rerouted to an attendant. If the extension
has no diversion, and the incoming call is not a Direct In-Dialing call then,
it shall be forwarded to an answering position defined for the group.
4.3.4 Call Center (CTI) Group
The Call Center Group (CTI group) is a class of service for the Automatic
Call Distribution (ACD).
Extensions can be members in a call center group. In this case, the
incoming calls to the group, both external and internal, are routed to an
external contact center application using the Computer Supported Tele-
communications Application (CSTA) interface and protocol. The contact
center application selects a free extension, or if there are no free exten-
sions, places the call in a queue. When there is a free extension, the call
is routed to the selected extension.
Outbound call center traffic is also supported.
4.4 Private Network Features
MX-ONE Telephony System can be included in a private network with
other MX-ONE systems or MD110 systems or even systems from other
vendors.
To use network services between all parties within a private network, the
network must be homogeneous, which means that the connections
between the exchanges use the same signaling system as the network
services are not supported in a gateway scenario with transition from