User manual

MX-ONE SYSTEM DESCRIPTION
40 21/1551-ASP 113 01 Uen N2 2014-01-28
4.5.2 Functionality
An MX-ONE Telephony System can serve end users belonging to
different departments within an enterprise, or basic hosting customers,
that can be completely separated regarding certain services. For
example Call Discrimination can force the extensions to use
routes/trunks to reach a user in another department (customer).
A maximum of 250 departments (customers) can be used.
Departments (customers) have their own resources, such as routes,
recorded announcements, and attendant groups, but also have features
for using certain common resources within the system.
Figure 15:Customer Groups
A department (customer) can be assigned to a group of attendants, a
day or night service answering position, outgoing routes, and incoming
routes.
The department (customer) group feature makes it possible for the users
in a department (customer) group to, for example, reach the affiliated
attendant group, by dialing a common attendant number. This feature
enables subdivisions within an enterprise or enterprises to use MX-ONE
independent of each other.
The department (customer) group feature includes the following major
functions:
• Customer-dependent selection of attendant group for calls to the
customer group's common attendant number
• Customer-dependent selection of centralized attendant, that is,
customer centralized attendant, for rerouted calls and calls to atten-
dant group
MX-ONE
Attendant
Attendant