User manual

21/1551-ASP 113 01 Uen N2 2014-01-28 43
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ELEPHONY FEATURES
The types of calling or connected parties that receive RVAs are, gener-
ally speaking, external lines and extensions, with some exceptions. For
example, for diversion, group hunting, Automatic Call Distribution (ACD),
call to an operator or to an extension, voice announcement can be
provided when the call has originated from an extension, from a public
trunk line, or from a tie line.
Vocal guidance is a service that can be provided for analog (ATS), digital
(DTS), cordless (CXN), and certain mobile (RXN) extensions, a
recorded voice announcement can be played when the user encounters
certain traffic cases e.g. External Follow Me (ECF). Music on Hold can
be provided for certain call cases towards group hunting and ACD
groups.
4.9 Name and progress presentation
On terminals (telephones) equipped with display name information and
progress (status) information is displayed. The MX-ONE Telephony
System uses Unicode (ISO 10646-UCS-4) for both name and progress
information.
Currently progress information can be presented in most Western Euro-
pean Languages as well as in Russian. The language to use can be
configured for the system, but also for individual extensions.