User manual

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OLUTION ARCHITECTURE

• CMG BluStar Server core, including Directory Manager

(web-based), Configuration Manager (web-based), Phone Book

(tool for formatting and printing). Note that Directory Manager is

used for managing CMG specific user data only. For detailed infor-

mation regarding user data management, see 9.3 Configuration

Management.

• InAttend and NOW, SIP-enabled PC-based attendant solutions.

• Office Web (presence management, directory search) including

Quick (task bar program to quickly access presence information)

and Web services (access CMG data using XML).

• Calendar Connection (server-based calendar integration for Micro-

soft Exchange, Lotus Domino, and Novell Groupwise)

• Visit (preregistration, visitor self check-in, advanced booking, group

booking, notification of arrival (e-mail or SMS), and badge printing)

• BluStar Web 8.0 HTML5 based web user interface providing rich

presence, activity based call routing management, directory search

with Click-to- dial and user self service. Additionally, it comes with

the Quick application, which is a task bar program to quickly access

and set activity and presence information using Web services (to

access CMG data using XML).

For more information on the CMG application suite, refer to the CMG

documentation.

5.3.4 Aastra Solidus eCare

Solidus eCare operates with MX-ONE and presents full IP-based

contact center and automation capabilities.

Solidus eCare communicates with MX-ONE using Aastra’s Open Appli-

cation Server (OAS). OAS is an open, scalable and distributed platform

on which applications using Computer Telephony Integration (CTI) can

be based. OAS call control model is based on the Computer-Supported

Telecommunications Applications (CSTA) protocol model. OAS can use

any version of CSTA: X-Link or ApplicationLink.

The scalability of Solidus eCare ranges from a single-server solution for

the small to medium sizes to a networked and distributed architecture

when size increases.

Solidus eCare can run on any Windows server and can also be virtual-

ized. Using the High Availability and Fault Tolerance features of

VMware, Solidus eCare can also be set up in a fully redundant configu-

ration, allowing to fail over to another server without any service interrup-

tion in case of server failure.

For further information, please see Solidus eCare specific documenta-

tion.