Aastra Business Communication Solution Office 1560/1560IP User’s Guide Supported platforms: Aastra 400 Aastra IntelliGate This user's guide describes the functions, the configuration, and the use of the Office 1560/1560IP softphone. eud-0618_en / 2.1 – R1.0 – © 06.
Content Welcome to Aastra . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Using the Office 1560/1560IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Working with the Office 1560/1560IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome to Aastra Thank you for choosing a product of an Aastra communication solution. Our product meets the strictest requirements with regard to quality and design. The following user's guide will assist you in using the Office 1560/1560IP. If you require further technical support or information about other Aastra products, please refer to our website or our Aastra 400 or Aastra IntelliGate DocFinder.
Security Safety information Failure to observe this information can be hazardous and infringe existing laws. User information DocFinder for the Aastra 400 and www.aastra.com/docfinder Aastra IntelliGate communication platforms: © The information, graphics and layouts featured in the user information are subject to copyright and may not be duplicated, presented or processed without the written consent of Aastra Telecom Schweiz AG.
Security Purpose and function This product is part of the Aastra 400 or Aastra IntelliGate communication solution. The software can only be launched if a communication server, configured accordingly, is detected. The PC phone can be used as an operator console on a stand-alone system or in a networked environment with several systems. Besides the wide array of telephone operator functions the phone also provides all the featurephone functions required for personal use.
Security Protection against listening in and recording The Aastra 400 and Aastra IntelliGate communication solutions comprise features which allow calls to be monitored and recorded without the call parties noticing. Please note that these features can only be used in compliance with national data protection provisions. Availability The availability of the softphone depends on a functioning PC with power supply, and the availability of the data network and the communication server (including OIP server).
Security Document information • • • • • • Document number: eud-0618 Document version: 2.1 Valid as of: R1.0 Copyright © 06.2011 Aastra Technologies Limited In PDF Viewer, click on this link to download the latest version of this document: https://pbxweb.aastra.com/doc_finder/DocFinder/eud-0618_en.pdf?get&DNR=eud-0618 eud-0618/2.1 – R1.0 – 06.
Using the Office 1560/1560IP Office 1560/1560IP, the professional operator console Using an Office 1560/1560IP offers many advantages for operators compared with conventional operator consoles: Call transfer using the mouse, indication of the internal subscribers available, interactive queue for calls pending, quick and convenient dialling by name, simple handling of call lists, unlimited number of contacts, synchronization with a Microsoft Exchange server, direct access to contact databases, to mention but
Working with the Office 1560/1560IP Starting the Office 1560/1560IP Your Office 1560/1560IP has been installed as standard so that it opens automatically whenever you start your PC. You can also start the Office 1560/1560IP manually using the program icon on your Desktop. Each time Office 1560/1560IP starts up, the system checks whether the latest software version of the programme is installed. If this is not the case, you can have the program update itself automatically.
Operating the Office 1560/1560IP Main user console Office 1560/1560IP 1 2 3 File Telephony Settings Modules Help 4 5 6 7 8 9 10 1 Menu bar 2 Toolbar 3 Input line 4 Foxkeys 5 Modules 6 Busy indicator 7 Call connection states status display 8 Telephony functions status display 9 Internal call queue 10 External call queue 10 eud-0618/2.1 – R1.0 – 06.
Operating the Office 1560/1560IP With the main user console of the Office 1560/1560IP you can make phone calls and operate the busy indicators, the phone book or the logbook. Frequently used functions are operated with the mouse via the toolbar (see chapter "Toolbar functions", page 17). The call number is entered in the input line.
Operating the Office 1560/1560IP Ascotel Feature Wizard (AFW) This integrated tool is a convenient way of operating the countless Aastra features, which you can store in one of the busy indicator fields as required. Background mode When you are working in a different application, your Office 1560/1560IP is automatically in the background if you wish so. When a call is received, a dialog box opens with information about the caller.
Working within the group Do several people deal with customer matters using an Office 1560/1560IP in your organisation? Do you don't know often whether a call belongs rather to your scope or to that of your colleague? Using operator console groups, calls are allocated to a group based on the incoming call number. The calls are then offered in priority order to the members of its operator console group.
Modules of the Office 1560/1560IP The module view on the right-hand side of the screen provides a number of modules in the form of tabs. Clicking the tab once opens the module required. The modules available are as follows: Busy Indicator and Dynamic Busy Indicator, Phone Books and Logbook. Busy indicator Busy indicator The Busy Indicator places in a matrix all the subscribers you have selected. Doubleclicking a subscriber field calls the subscriber in question. A subscriber’s current status, i.e.
Phone books You can store several personal phone books into the personal phone book directory. This directory is empty after the first installation. Besides this, they are available 2 further pre-defined phone books: All contacts stored in the system as abbreviated dialling numbers are available for all subscribers under the phone book Public while under the phone book PBX subscribers you will find the internal subscriber card files.
Logbook The logbook logs all the incoming and outgoing calls as events. Each entry not only provides useful information but also tells you the nature of the event, when it took place, the user involved and how long the event lasted. You can also add a short note for each entry (both during and after a call). To find the entries you want quickly in the logbook, you can specify which entries are to be displayed.
Quick reference Functions Input line functions Redial key: Retrieves the 20 last numbers dialled Notepad key: Buffers numbers during a call or in the idle state.
Quick reference Toolbar functions Mute microphone (ON/OFF) Activate and deactivate acoustic signalling 18 eud-0618/2.1 – R1.0 – 06.
Quick reference Icons Call connection status Operator call/Personal call Green: Connection established Internal call, incoming Blue: Subscriber is called External call, incoming Red: Subscriber is busy Internal call, outgoing Yellow: Recall Green: Talking Blue: Subscriber is called Amber: Subscriber is making a call Yellow: Subscriber is busy External call, outgoing Parked call Subscriber status Internal / external connection Subscriber is free Subscriber has forwarded the call / is
Quick reference Hotkeys You can enter your hotkeys in the corresponding framed input fields. To the right, the default values are shown. Enter the hotkeys either online in Adobe Acrobat Reader or by hand on a printout.
Quick reference User-defined hotkeys eud-0618/2.1 – R1.0 – 06.
Index A L Advanced search ............................................................11 Alternative destination .................................................. 9 Ascotel Feature Wizard (AFW) ...................................12 Availability .......................................................................... 6 Logbook ............................................................................16 M B Main user console ..........................................................
Declaration of Conformity Aastra Telecom Schweiz AG hereby declares that • the Aastra 400 and Aastra IntelliGate® products conform to the basic requirements and other relevant stipulations of Directive 1999/5/EC. • all our products are manufactured in conformity with RoHS and WEEE (2002/95/EC and 2002/96/EC). The product-specific declarations of conformity can be found on the Aastra 400 or Aastra IntelliGate® DocFinder: www.aastra.com/docfinder.
