Ascotel Office 1560/1560IP Quick User’s Guide Ascotel IntelliGate Telecommunication Systems
Office 1560/1560IP - Before you begin Page 2 - Before you begin Welcome to the Office 1560/1560IP, the softphone for operator consoles; with its user-friendly interface it sets the standard for a versatile and modern operator workstation and integrates ideally into the Office PC environment. Content - Before you begin About the Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page 2 About the product. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Office 1560/1560IP - Before you begin Page 3 About the product Purpose The PC phone (softphone) is a system terminal; it can only be used in connection with the appropriate PBX system. The software starts up only if it recognises a PBX system configured accordingly. The PC phone can be used as an operator console on a stand-alone system or in a networked environment with several systems.
Office 1560/1560IP - Before you begin Page 4 How to use the Office 1560/1560IP in a professional environment Office 1560/1560IP, the professional operator console Using an Office 1560/1560IP offers many advantages for switchboard operators compared with conventional operator consoles: Call transfer using drag&drop, indication of the internal subscribers available, interactive queue for calls pending, quick and convenient dialling by name, simple handling of call lists, unlimited number of contacts, synchr
Office 1560/1560IP - Working with the Office 1560/1560IP Page 5 - Working with the Office 1560/1560IP Starting the Office 1560/1560IP Your Office 1560/1560IP has been installed as standard so that it opens automatically whenever you start your PC. You can also start the Office 1560/1560IP manually using the program icon on your Desktop. Each time Office 1560/1560IP starts up, the system checks whether the latest software version of the programme is installed.
Office 1560/1560IP - Working with the Office 1560/1560IP Page 6 The Foxkeys provide the telephony functions that are the most useful for each particular situation. The status field displays the status of switching groups and other functions such as substitute circuits or call diversions. The internal and external queues are used on the one hand to display calls that are pending. They can each indicate up to 10 calls waiting. You can also seize a line by double-clicking the lines in the queue.
Office 1560/1560IP - Working with the Office 1560/1560IP Page 7 Pressing the Enter key executes the next most obvious command in any given situation. The , , and keys are assigned with the standard Windows-compliant navigation functions.
Office 1560/1560IP - Office 1560/1560IP modules Page 8 - Office 1560/1560IP modules The module view on the right-hand side of the screen provides a number of modules in the form of tabs. Clicking the tab once opens the module required. The modules available are as follows: Busy Indicator and Dynamic Busy Indicator, Phone Books and Logbook. Busy Indicator Busy Indicator The Busy Indicator places in a matrix all the subscribers you have selected.
Office 1560/1560IP - Office 1560/1560IP modules Page 9 and available to all the subscribers; the PBX subscribers phone book contains the contacts for all the internal subscribers. In the module view each of the phone books is accessible using its own tab. If your company uses an MS Exchange server to manage its contacts and appointments, your Office 1560/1560IP can be synchronised with the server.
Office 1560/1560IP Page 10 - Quick Reference - Subscriber status Internal/external connection. Colour code: • Green: Talking • Blue: Subscriber phone ringing • Amber: Subscriber is making a call • Red: Subscriber is busy Functions Input line functions Subscriber is free Redial key: Retrieves the 20 last numbers dialled Subscriber is not available Notepad key: Buffers numbers during a call or in the idle state.
