Operation Manual

Using Added Features to Make Efficient Phone Calls

Symbol for the connection status

• P: Call parked

• H: Call on hold

• a: Connected

• b: Incoming call

• B: Recall

• V: Switching

The display indicates the status of the Line keys. If you are operating 9 line keys, you can use the scroll

keys to switch the display to the line keys 6..9.

If a line key is pressed, the corresponding LED lights up and the correct display appears.

Entry-Selection key

The Entry-Selection keys are used to answer the call displayed on the corresponding entry line of the

display: For instance, if the "Line key 1...5" list is displayed, you can use Entry-Selection key 3 to answer

call number 3.

Queue

With an Operator Console several calls can be received at the same time without it being "busy".

However, the Operator Console user can only process one call at a time. This is why calls that have not

yet been processed are routed to a queue and listed on the display (if set accordingly. See "Preferred

Banner Page During the Ringing Phase"). The Operator Console can handle 5 or 9 calls simultaneously via

its keys; however, there may well be more calls waiting in the queue. A call is put through to a Line key

as soon as the Line key becomes free.

The Tab key on the alpha-keyboard or pressing and holding down the scroll keys can be used to toggle

between the Operator Console display with the queue and the standard display.

Clear Key

This function is the same as putting the handset on-hook. To go back to a connection, you need to press

the respective Line key. The advantage of the Delete key is that you do not have to put down the handset

before taking the next call. All you have to do is press the Delete key. This is particularly useful if you want

to put a caller through to someone else.

If a configurable key is still available (with 5 Line keys there are still 4 configurable keys on the right-hand

side; or if you are using an expansion keypad), you can configure one of the keys as a Delete key. For this

you need to configure the key as a number key. Enter the letter X instead of a phone number. For more

information on the number key, please refer to the "Configuring Keys" section.

This function can also be operated using the Alpha keyboard (Control+End) or via the Loudspeaker key if

the headset mode is configured (even without the headset).

Answering a Call on Your Personal Key

You receive a call on your personal phone number on your Operator Console. The LED on your Personal

key begins to flash. To answer the call, proceed as follows:

You can take the call without having to press your Personal key.

The LED next to your Personal key is flashing: Pick up the handset.

You are now connected with the caller.