Administrator Guides EN Owner's manual

My Call Handling Rules
4-5 41-001391-00 Rev 03 – 04.2012
My Call Handling Rules
Call Handling features can be configured for each user as required in User Call Handling Rules on page 5-25. The user can
add, delete, enable/disable, modify, and control the order in which rules are applied by accessing this section of the Web
UI. As an administrator accessing this page, these settings will affect only the call handling preferences of the administra-
tor user.
Presence
True presence status of the user as set on the terminal. These include: Available, Busy, Do Not Disturb, Vacation,
Unavailable, Out of the Office, Presence Blocked, and the default All Presence.
Action
The action to be performed on the call. Choices include: No action, Forward unanswered calls, Forward all calls,
Forward declined calls, and Pretend to be busy.
Action Details
If any of the actions: Forward unanswered calls, Forward all calls, or Forward declined calls is chosen, this set-
ting allows the administrator to define the address to which the call is to be forwarded.
Enabled
This checkbox allows a rule to be enabled or disabled.
Insert Before
Allows the administrator to control the order in which rules are applied to calls. Rules are applied in top-down
order as they appear in the table.
The image below shows two Call Handling Rules. The first rule is set up so that if the user’s presence is “busy”, the BluStar
8000i will “forward all calls” to a user-defined SIP address.
The second rule states that regardless of the user’s presence, the BluStar 8000i will “pretend to be busy” and send out a
“busy” message to the caller.