Administrator Guides EN Owner's manual

Troubleshooting
41-001391-00 Rev 03 – 04.2012 5-26
The bottom pane allows the administrator to view, edit, add, and delete rules for the selected user. It also allows the
administrator to change the order in which the rules for the selected user are applied to incoming calls. The figure below
shows the editing view for a user rule.
Please refer to My Call Handling Rules on page 4-5 for a detailed explanation of this pane.
Troubleshooting
If users cannot register from non-BluStar 8000i terminals, the problem may lie in the user settings:
• Check the username and SIP URL entered for errors
• Check that the Authentication Type is appropriate for the User Agent which is causing problems
• Re-enter the password and save the user settings to ensure that the password is correct and has been saved correctly.
If a user cannot make calls, the “Registered Users” page should be checked to determine whether the terminal has been
properly registered with SIP Services.