Aastra Communications Systems Aastra 5380 / Aastra 5380ip User's Guide A150 A300 2025 2045 2065
Operating and Display Elements Operating and Display Elements 2 1 Display • In the upper area: status display with symbols. • In the middle area: current displays on the telephone traffic. • In the lower area: display of the available Foxkey functions. 2 Indicator LED • Left LED flashes: Call. • Right LED flashes: Voice Mail, message, or callback. 3 Alpha keyboard Enters letters. 4 Digit keys Enters digits. 5 Hands-free microphone 6 Navigation key • Upward: Resetting activated features.
eud-0850/2.1 — I7.7 — 10.2008 Operating and Display Elements 8 Foxkey Executes displayed function using the key. Foxkeys can be freely configured. 9 Volume/cursor keys Adjustsvolume. 10 Absence key with LED Preconfigured as call forwarding. The Absence key can be configured as a function key or digit key. 11 Phone book key Opens phone books. 12 Redialkey Selects the phone numbers last dialled. 13 Microphone key Hands-free or handset microphone off / on.
Operating and Display Elements ■ Display symbols Detailed information available Other Foxkeys available (Foxkey) Search mode Function activated Entries on the call list New text messages Forwarding activated Call Forwarding on No Reply activated New Voice Mail Voice Mail retrieved Call parked Retrieve parked call (Foxkey) Activate discreet ringing Telephone locked Microphone deactivated Loudspeaker/hands-free mode activated Headset mode activated Bluetooth® activated (Aastra 5380 only) Bl
Security Security ■ Safety Information Failure to observe this information can be hazardous and infringe existing laws. Connections Always plug the phone cable connectors into the appropriate sockets. Do not modify the connections in any way. Mains connection Use the original power supply only. Connect the power supply only to power sources that conform to the indications on the device. Maintenance Make sure all installation and repair work is carried out by a specially qualified technician.
Security ■ User information Your terminal has been supplied with a Quick User’s Guide, safety information and, where applicable, with other terminal-specific information. You will find this and other documents for your device at http://www.aastra.com/docfinder. More information on your terminal can be found in the documentation or your dealer’s homepage. It is your responsibility to inform yourself about the scope of functions, operation and proper use of your equipment.
Security ■ System and software-related functions Some systems or system versions do not support all the features. The corresponding text sections are identified by a letter inside square brackets. The Chapter "System and Software-Related Functions", page 91 indicates which system versions support the relevant features. ■ Disclaimer This product was manufactured in accordance with ISO 9001 quality guidelines. This product and the user information belonging to it have been produced with the utmost care.
Contents Contents Dialling and Phoning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialling and Phoning The following sections explain how to make phone calls simply and the functions your phone offers you whenever you receive a call. Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 eud-0850/2.1 — I7.7 — 10.2008 Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dialling and Phoning Answering Calls This section explains the procedure for answering a call. ■ Answering a Call Your phone is ringing and the indicator LED is flashing. To answer the call, proceed as follows. Pick up the handset. Note: If the caller's phone number is received, it is shown on the display. If the phone number is stored in the private phone book or in the system, the display also shows the corresponding name. Hands-free operation: Press the Call key or the Loudspeakerkey.
Dialling and Phoning Making calls This section explains the different ways you can make a call with your phone. ■ Dialling with the Phone Number You want to call someone and key in that person's phone number. With call preparation you can enter a phone number without it being dialled automatically, so you have time to check the number and, if necessary, correct it. The number is not dialled until you go off-hook, for example by picking up the handset.
Dialling and Phoning ■ Using Your Phone in Open Listening Mode You want other people in the room to be able to listen in to the call. The open listening function lets you activate the loudspeaker in addition to the handset. During a call: Press the Loudspeaker key. ➯ Open listening is now activated, is displayed. Note: You can continue with the call as usual using the handset. Deactivating open listening: Press the Loudspeaker key a second time. ➯ Open listening is now deactivated.
Dialling and Phoning ■ Muting the Microphone In the middle of a call you want to talk briefly with other persons in the room without your call partner hearing your conversation. You can switch the microphone on and off during a call. Switching the microphone off: Press Microphone key. ➯ The microphone is now deactivated, is displayed. Switching the microphone back on: Press the Microphone key once again. ■ Using a Headset To make a phone call with the headset.
Using the Display and Operating Elements The following sections explain how to operate your phone quickly and simply. Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Display and Operating Elements Display ■ Display symbols and display text New events such as a call in your absence, a new message or activated functions (e.g. Forwarding) are signalled on the display in the idle state by a symbol or a display text. You can then use the relevant Foxkey to call up the information. >> If more Foxkeys are available: Press the >> Foxkey. Retrieving detailed information: Press the right navigation key.
Using the Display and Operating Elements Keys ■ Pressing a Key A key may have various functions depending on the situation and the operating mode. The function activated depends on the number of times the key is pressed or whether it is pressed quickly or held down for a moment. Here are some examples: Press the Foxkey. Keep the Foxkey held down for a moment (about 2 seconds). <2x short> Press the key twice in quick succession. ■ Using the Foxkey The Foxkey has variable functions.
Using the Display and Operating Elements Input ■ Digit keys You can use the digit keys for entering digits and passwords and for Quickdial. The characters are assigned to the keys as follows: 1 ABC2 abc2 DEF3 def3 GHI4 ghi4 JKL5 jkl5 MNO6 mno6 PQRS7 pqrs7 TUV8 tuv8 WXYZ9 wxyz9 0 * # ■ Alpha Keyboard The alpha keyboard lets you write as you would on a keyboard. The letters and special characters available are as follows: eud-0850/2.1 — I7.7 — 10.
Using the Display and Operating Elements key Shift + L l L M m M Ctrl + Ctrl + Shift + N n N ñ Ñ O o O öóòôõø ÖóòôÕØ P P: P Q q Q R r R S s S T t T U u U V v V W w W X x X Y y Y Z z Z @ @ @ + + + ß üúùû Üúùû ÿ -.?!,:;’"/\()= <>%£$€¥ª& §¿¡ ■ Switching between Upper and Lower Case You want to switch between upper and lower case while making an input in text mode.
Using the Display and Operating Elements ■ Moving the Cursor You want to go to a certain character for an input or correction. With the navigation key you can move the cursor to the left or right. Move the cursor with the horizontal navigation key. Menu-Guided Navigation ■ Accessing the menu The phone is in standby mode: Menu Press the Menu Foxkey. ➯ The first menu entry is displayed. Use the vertical navigation key to scroll through the menu entries. Select Press the Select Foxkey.
Using the Display and Operating Elements ■ Other navigation possibilities Scrolling back through the menu: Press the correction key. ■ Resetting activated features You can deactivate again all the activated functions (e.g. Forwarding, Barring). Menu Press the Menu Foxkey. Activated features Reset/Delete Scroll to Activated features and press the Select Foxkey. ➯ All the activated functions are now displayed. Reset or Delete the function in question. ➯ The function is now deactivated.
Supplementary features The following sections explain the supplementary features provided by your phone for more efficient use. Making and answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Using functions while in a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Organising absences from the desk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Functions for special situations. . . . . . . . . . . .
Supplementary features Making and answering calls This section explains some convenient features provided by your phone for making a call. ■ Dialling by Name You want to make a call by entering a name. Requirement: The name and the corresponding call number are stored in one of the system’s phone book or in an external phone directory connected to the system. For dialling by name, enter the corresponding letters until the user you want or a list is displayed.
Supplementary features ■ Dialling from the phone book You want to search directly in one of the connected phone books. The surname and first name have to be separated by a space, for example "no s" for Noble Stephen. Ask your system administrator whether you should start with the surname or the first name. To find out to create a new contact in your private phone book, refer to the Chapter "Creating a New Phone Book Entry", page 67. Press the phone book key.
Supplementary features Scroll through the list until the user you want is displayed. Pick up the handset. ➯ The phone number displayed is dialled. Notes: • The search function is not affected by upper/lower case and special characters. • When searching in external phone books you must always enter portions of the first and last name and possibly of the town name. ■ Dialling from the Call List of Unanswered Calls You want to call someone who has previously tried to reach you.
Supplementary features ■ Dialling from the Call List of Answered Calls You want to call back someone whose call you answered. Your phone automatically stored the person's phone number on the list of answered calls. You can now call the person back using this call list. The list of answered calls contains a maximum of 10 entries. Menu Press Foxmenu > Foxkey Menu. Call lists Scroll to Call lists and press the Select Foxkey. Answered calls Scroll to the Answered calls call list and press the Ok Foxkey.
Supplementary features ■ Selecting with a preconfigured Foxkey You want to call someone whose phone number is stored under a Foxkey. You can dial the person by pressing the corresponding position on the Foxkey. To find out how to configure a Foxkey, refer to the Chapter "Configuring Keys", page 70. Press the corresponding Foxkey. ➯ The key’s allocated function is shown on the display. Pick up the handset. ➯ The phone number displayed is dialled.
Supplementary features ■ Requesting a Callback You want to talk to a certain person. The person is busy or does not answer. You can make callback requests to both internal and external users. Not all providers support this function. If the called party is busy, you can activate an automatic callback. In this case, your phone will start ringing as soon as the party you are trying to reach goes on-hook. When you pick up the handset, the person you want to call is dialled directly.
Supplementary features ■ To answer the callback request Someone has asked you to call back. You can tell this from the lit attention LED in the idle state. The display reads Call back requested. Call Delete To answer the callback request: Press Foxmenu > Foxkey Call. ➯ The phone number is dialled. Clear callback: Press Foxmenu > Foxkey Delete. ➯ Callback is deleted.
Supplementary features ■ Answering Call Waiting You are in a call and hear the call waiting tone. Someone is urgently trying to reach you. You can either answer, deflect or reject the call. Answer Answering the call: Press Foxmenu > Foxkey Answer. ➯ 1.Your original call partner is put on hold. You are now connected with the party who initiated the call waiting.
Supplementary features ■ Starting an Announcement You want to address internal users directly via their loudspeaker – where available – , without waiting for a reply (similar principle to that of an intercom system). Requirement: It is essential that the internal user has not barred his phone against announcement (for configuration see the Chapter "Do not disturb/Call waiting/Intrusion/Announcement/ Forward", page 66). Pick up the handset. Announcement Press Foxmenu > Foxkey Announcement.
Supplementary features ■ Private call with PIN You want to make a private call on your phone or on a third-party phone. With the aid of your PIN you can use any phone to make an external call with your own personal settings, even if that phone is locked for external calls. The called party's display shows your personal phone number and not the number of the phone from which you are making your call. Any call charges incurred will be charged to you.
Supplementary features Using functions while in a call This section explains the different options provided by your phone while you are in a call. ■ Enquiry Call During a Call You want to call someone else briefly without losing your current call partner. Then you want to resume your conversation with your original call partner. With the Enquiry call function you can call someone else in the middle of a call and put your original call partner on hold.
Supplementary features ■ Making a Conference Call You are in a call and have a call party on hold at the same time. You want to include the party on hold in the conversation and hold a conference call. With the conference function you can include a call party on hold in the current conversation. From the conference call you can initiate an enquiry call to someone else. You can broker between the parties of the conference and the enquiry call party.
Supplementary features Connecting without notification: Wait for the first ringing tone, then hang up. ➯ The other party is then called directly by your first call partner. Note: Recall: If the other party does not answer, the call comes back to your phone. ■ Parking a Call Partner You want to put your call partner on hold without using a phone channel as a result. You can park your call partner locally.
Supplementary features Organising absences from the desk This section explains the different options provided by your phone when you want to leave your desk. Note: A forwarding applies to all connected terminals . ■ Organising absences using the Absence Key You want to leave your desk and set up your phone for your absence. Your phone has an Absence key. It is factory set as a call forwarding unconditional key. By simply pressing the Absence key you can activate a call forwarding unconditional.
Supplementary features ■ Forwarding Calls (Call forwarding) You want to leave your desk. Calls for you are to be forwarded to a different destination (e.g. phone, Voice Mail, pager). With Call Forwarding you can forward incoming calls directly to a different destination. Menu Press Foxmenu > Foxkey Menu. Forwarding Scroll to Forwarding and press the Select Foxkey. Call Forwarding Scroll to Call Forwarding and confirm Ok with the Foxkey. User Scroll to User and confirm Ok with the Foxkey.
Supplementary features ■ Forwarding a Call on No Reply (CFNR) You want calls that you receive on your phone to be forwarded to another destination. Both your own phone and the other destination will then start ringing. The system configuration determines whether or not there is a ringing delay at the other destination. Whoever goes off-hook first, answers the call. Depending on the system configuration, Call Forwarding on No Reply can also be activated when your phone is busy.
Supplementary features ■ Forward to Voice Mail You cannot momentarily be reached on your phone. If you forward to your Voice Mail, a user can leave you a voice message. You can use the global greeting or your own greeting (see Chapter "Configuring Voice Mail", page 69). For more information on Voice Mail refer to the "Operating Instructions for the Voice Mail Systems Ascotel® IntelliGate® ". Menu Press Foxmenu > Foxkey Menu. Forwarding Scroll to Forwarding and press the Select Foxkey.
Supplementary features ■ Forwarding to a message You cannot be reached on your phone. You want any internal user who calls you to get a text message. The subscriber hears the busy tone and obtains a text message on his display. Requirement: The internal user must have a phone capable of receiving text messages. Users whose phone cannot receive text messages are put through to your phone or rerouted to a destination predefined within the system.
Supplementary features General Scroll to General and press the Select Foxkey. Barring Scroll to Barring and press the Modify Foxkey. ➯ You are prompted to enter your PIN. Enter the PIN and confirm with the Ok Foxkey. Select the required type of barring and confirm Ok with the Foxkey. ➯ The phone is now locked; is displayed. ➯ To lock all your terminals, execute the function code *33* # (see "User’s Guide */# Procedures") .
Supplementary features Functions for special situations This section explains the different options provided by your phone to deal with special situations. ■ Deflect a call during the ringing phase You do not want to answer a call yourself but deflect it to another user. With the function Deflect you can deflect calls to an internal or external user or to the Voice Mail during the ringing phase. Your phone is ringing and the indicator LED is flashing. To deflect the call, proceed as follows.
Supplementary features ■ Send text messages You want to send a written message to an internal user. You can send a text message to an internal user. The text message will appear on the person's display. Requirement: The internal user must have a phone capable of receiving text messages. You can use one of the text messages stored in the system directly, modify it or create a new message. Menu Press Foxmenu > Foxkey Menu. Text message Scroll to Text message and press the Select Foxkey.
Supplementary features ■ Read Text Messages Your display shows New message and the envelope symbol. The right-hand indicator LED is lit. Show Press Foxmenu > Foxkey Show. ➯ The display shows the sender and the date/time of the text message. Read Read Message: Select the message you want and press Foxmenu >Foxkey Read. ➯ If the message runs over several lines, use the navigation key to scroll. Delete To delete the message: Press Foxmenu > Foxkey Delete.
Supplementary features ■ Using the DTMF Mode. Activating/deactivating DTMF You want to be able to use your phone to control other equipment or to access certain services, such as remote polling of an answering machine or telebanking. For these services you need the DTMF mode. In the DTMF mode each key press generates a tone. If for example you key in a call number during a call, your call partner will hear the tone signals.
Supplementary features ■ Making a call on a third-party phone You want to make a call on a third-party phone using your personal settings, for example on a colleague’s phone or in a meeting room. You can activate a third-party phone to make an internal or external call using your personal settings, even if the phone is locked for external calls. You can activate the phone for a business or private call.
Supplementary features ■ Paging an Internal User You are unable to reach an internal user and thus want to page them. If the system is equipped with a paging system (PS), the person can be paged. The paged person can answer from any phone. Menu Press Foxmenu > Foxkey Menu. Call features Scroll to Call features and press the Select Foxkey. Page Scroll to Page and confirm Ok with the Foxkey. Enter the phone number f the person to be paged and confirm with the Ok Foxkey.
Supplementary features ■ Answering a General Bell Via the general bell, you hear either your personal ringing pattern or the general ringing signal. Calls with the general bell as the destination can be signalled visually or acoustically via an external piece of supplementary equipment. The call can be answered on any terminal. Ask your system administrator whether a general bell is set up. You can answer from any internal phone. Menu Press Foxmenu > Foxkey Menu.
Supplementary features ■ Suppressing your call number from your called party's terminal display You do not want your call number to appear on the terminal display of a called party in the public network. You have two possibilities: • If you never want the phone number to be displayed, set CLIR permanently. • To suppress your call number display for certain calls only, select the function CLIR per call before dialling your party's call number.
Supplementary features You can activate a call routing for all terminals. If you have not configured a call routing, the factory setting (all terminals are ringing) is used as standard. This function must be stored under a Foxkey or a function key (see Chapter "Configuring Keys", page 70). Configuring personal call routing: Configuring function key and selecting function: Personal call routing Activating a call routing. Personal call routing menu: Overview menu.
Supplementary features Setting functions by remote control This section explains how you can alter your phone’s settings even if you are not directly at your phone. You are not at your desk and want to set various functions on your phone from a different phone. You can activate/deactivate many of your phone's functions by remote control from a different phone. The remote control is initiated using a special */# procedure. You can then enter the function commands and */# procedures.
Supplementary features Organisation Within the Team This section explains the different options provided by your phone to communicate in a team. To be able to set up a Team key, you need to make sure an Aastra M530 or Aastra M535 expansion key module is connected. Contact your system administrator for more information. ■ Using the Team Key You and your team partners want to be reachable at all times as a team and be able to communicate with one another as quickly as possible.
Supplementary features ■ Substituting for a Team Partner Your team partner is called. The Team key flashes. You know that your team partner is not at his desk at present and therefore decide to answer the call. You can answer the call using the Team key. As soon as you have answered the call, your team partner is free again. While the Team key is flashing: Pick up the handset. ➯ You hear the dialling tone. Press the Team key. ➯ You are through to the person who is calling your team partner.
Supplementary features Line Keys This section explains the different options provided by your phone, if your system administrator has assigned you one or more configurable keys as Line keys. Line keys turn your phone into a key phone. To be able to set up line keys, you need to make sure an Aastra M530 or an Aastra M535 expansion key module is connected. Contact your system administrator for more information. A line has a number which can be used to make an external or internal call.
Supplementary features ■ Making Calls using the line key You want to make a call via a Line key. You can make a call via any free Line key. Each Line key has its own phone number; in other words when you make a phone call you transfer the phone number belonging to the active Line key. The call charges are recorded separately for each Line key. Enter the phone number. Press a free Line key. ➯ The Line key lights up. The line is selected. Pick up the handset. ➯ The phone number is dialled.
Personalizing Your Phone These sections explain how to adapt the phone’s basic settings to suit your personal requirements. Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Setting the Ringing Properties (Audio) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Hands-free and headset settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 General settings . . . . . . . . . . . . .
Personalizing Your Phone Display This section explains how to set display properties. ■ Setting the display You may find the display is too bright or too dark. You can set the display contrast, the backlight and the backlight intensity. Note: Please note that the backlight intensity may become less if Aastra 5380 is not connected to the power supply. Menu Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey. Display Scroll to Display and press the Select Foxkey.
Personalizing Your Phone Setting the Ringing Properties (Audio) This section explains how to set your phone's ringing tone properties. ■ Setting the ringing volume during ringing You want to adjust the ringing volume. You can adjust the ringing volume while the phone is ringing. Quieter: Press the –-key. Louder: Press the +-key. ■ Setting the Volume during a Call You want to adjust the volume while in a call. This automatically adjusts the volume of the handset and loudspeaker.
Personalizing Your Phone ■ Setting the Ringing Properties You want to change the way in which your phone rings. You can set the ringing volume, the ringing melody, the speed and the attention tone volume. Note: Please note that the ringing volume may be reduced if Aastra 5380 is not connected to the power supply. Menu Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey. Audio Scroll to Audio and press the Select Foxkey.
Personalizing Your Phone Hands-free and headset settings This section explains other ways in which you can make calls with your phone. ■ Automatic Hands-Free Mode You want to answer a call without picking up the handset or pressing a key. You can choose whether your phone should immediately and automatically activate hands-free operation after one ring, for internal calls or announcements. Menu Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey.
Personalizing Your Phone ■ To activate headset operation You have connected a headset and now want to activate the headset mode. A headset can be connected in parallel with the handset. You can switch the headset mode on and off. If you answer a call in headset mode using the Call key or Loudspeaker key, the call is provided on the headset. Alternatively you can also answer the call by picking up the handset.
Personalizing Your Phone The terminal automatically discovers a Bluetooth® device and ation. You can activate or deactivate the Bluetooth® manually. activates the Bluetooth® oper- The following Bluetooth® applications are supported: • Headsets • Conference units Only one Bluetooth® connection at a time is possible. Note: To find out how to make phone calls with the headset, refer to the Chapter "Using a Headset", page 13. Menu Press the Menu Foxkey.
Personalizing Your Phone General settings This section explains other settings you can make on your phone. ■ Selecting the language The display text is not in the language you want. You can select a different language. The menu item under which you select your language is marked by an "*" in front of the word for "language" in the language of your choice, e.g. "*Language" for English. Menu Press the Menu Foxkey. <*Language> Scroll to *Language and press the Modify Foxkey.
Personalizing Your Phone ■ Changing the PIN You want to change the PIN used to lock/unlock your phone (see Chapter "Locking Your Phone", page 39 and "Unlocking Your Phone", page 40). The factory setting is digit combination "0000"; you can select any 2 to 10-digit combination for your new PIN. If you have forgotten your PIN, your system administrator can reset it to the factory setting. Note: Your PIN applies to all your terminals . Menu Press the Menu Foxkey.
Personalizing Your Phone ■ Entering the Display Text for the Idle State You want to change the text displayed by your phone in the idle state. In addition to the date and time you can enter a personal text for the text displayed in the idle state. Menu Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey. General Scroll to General and press the Select Foxkey. Idle text Scroll to Idle text and press the Modify Foxkey. Enter the text and confirm with the Ok Foxkey.
Personalizing Your Phone ■ Local IP settings (Aastra 5380ip) The IP-relevant data for your phone is stored in this menu. The input of this data is password-protected; it can therefore only be carried out by your system administrator. You can however call up the data. Menu Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey. General Scroll to General and press the Select Foxkey. Scroll to Local settings and press the Select Foxkey. ➯ IP-relevant settings retrievable.
Personalizing Your Phone Protection This section explains how you can protect yourself against certain types of call. ■ Do not disturb/Call waiting/Intrusion/Announcement/Forward You want to protect yourself against certain types of calls. You can set your phone so that these functions are not permitted on it. Ask your system administrator whether these functions are enabled on the system. Menu Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey.
Personalizing Your Phone Phone Book Management This section explains how to create a new entry in the phone book and how to edit or delete an entry. ■ Creating a New Phone Book Entry You want to store your own phone numbers. You can store your own phone numbers in the private phone book. You may store several phone number entries (business, private, mobile) to one contact. Define one of these numbers as default phone number to be used when you do not pick a specific entry.
Personalizing Your Phone ■ Editing or deleting a phone book entry You want to modify a phone number stored on your private phone book. Note: You cannot modify entries in other phone books. Press the phone book key. Private contacts Scroll to Private contacts and press the Select Foxkey. To change an entry: Select the entry you want and press Foxmenu > Foxkey Edit. Modify the contact data and confirm with the Ok Foxkey.
Personalizing Your Phone Configuring Voice Mail This section explains how to set your Voice Mail. ■ Personal greeting You have the possibility of recording up to three different greetings. If no personal greeting is activated or if none is available, the global greeting is activated automatically, provided it has been recorded. Contact your system administrator for more information. Menu Press the Menu Foxkey. Voice Mail Scroll to Voice Mail and press the Select Foxkey.
Personalizing Your Phone Configuring Keys This section explains how to assign phone numbers and functions to a Foxkey or configurable key. ■ Available keys You can store phone numbers or functions under two different keys: a configurable key – accessible at all times directly on the Foxkey itself – retrievable only in the idle state To be able to use a configurable key, you need to make sure an Aastra M530 or Aastra M535 expansion key module is connected.
Personalizing Your Phone ■ Store a phone number under a key – number key You want to retrieve a frequently used phone number with a single keystroke rather than enter it digit by digit. On each Foxkey and configurable key of the Aastra M535 expansion key module you can store one call number and name, and on each configurable key of the Aastra M530 expansion key module you can store two call numbers and the associated names. The key automatically becomes a number key.
Personalizing Your Phone ■ Store a function under a key– function key You want to retrieve a frequently used function - for example "call forwarding on no reply" using a single keystroke rather than having to enter it by hand. Usually the function is assigned so that you: • activate the function with the first keystroke – key-LED lit, • and deactivate the command again with a second keystroke - key-LED off.
Personalizing Your Phone ■ Storing a Team Partner under a Key– team key Together with other members you wish to organise yourself into a team so that on the one hand you can always be reached as a team and, on the other, to ensure mutual substitution. You can configure a configurable key as a Team key and then assign it to a team partner.
Personalizing Your Phone ■ Clearing a Key You want to clear the assignment made to a configurable key. The No function function is provided specifically for this purpose. No function No function To clear the Foxkey: Press the Foxkey with a long keystroke. ➯ The display shows the key type. Scroll to No function and confirm Ok with the Foxkey. ➯ The key configuration is cleared. To clear a configurable key: Press the configurable key and hold it down for a moment.
Personalizing Your Phone Press the Line key you want and hold it down for a moment. ➯ The display shows the line key and the properties with which you can configure the line key. Note: The Personal key is also treated as a line key. Line key Scroll to Line key and press the Select Foxkey. Set the Audio settings: Scroll to the required audio settings and press the Modify Foxkey. Select the required setting and confirm with the Ok Foxkey. ➯ The setting is stored.
Personalizing Your Phone Formulating Functions This section explains how to activate an individual function, for example call forwarding unconditional, with the aid of function commands and how to assign it to a key. ■ Function Commands You can use function commands to define a function to suit your personal requirements. A function can consist of one or more function commands, function codes, and the phone number.
Operator Console This section explains the options provided by your Aastra 5380 / 5380ip with Aastra M535 when it is registered on the system as an Operator Console . Information on Operator Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Setting the operator console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 eud-0850/2.1 — I7.7 — 10.2008 Using an Operator Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Operator Console Information on Operator Console The Operator Console is your company's phone nerve centre. Incoming exchange calls are routed to this phone via several physical lines. Thus, several calls can arrive simultaneously. The calls are placed on the Line keys and usually processed in the sequence in which they arrived. Once your system administrator has configured the first line key on your Aastra M535 your phone acts as an operator console. You can then configure further line keys at any time.
Operator Console ■ Personal Key Once your system administrator has configured your phone as operator console, your Personal Key is also configured. The Personal key allows the Operator Console to act as an ordinary user. In other words, you can use this key to make personal calls. Incoming calls to your personal phone number are routed to the Personal key. The position of this key can freely be chosen by your system administrator. Calls to the Personal key always have the highest priority.
Operator Console Red-flashing External call forwarded to operator console (Company A) Red-flashing External call (Company B) Red-flashing External call forwarded to operator console (Company B) Red-flashing Connected • Red (external) • Green (internal) Parked • Red-flashing (external) • Green-flashing (internal) Hold • Red-flashing (external) • Green-flashing (internal) Forwarded • Red-flashing (external) • Green-flashing (internal) Recall • Red-flashing (external) • Green-flashing (internal
Operator Console Setting the operator console You can configure up to 10 line keys on level 1 of an Aastra M535. ■ Adding and setting operator lines You can make a number of settings that affect the telephone's response when someone calls on a Line key. Note: The settings are made once for all the Line keys. Menu Setting the operator console: Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey. Operator Scroll to Operator and press the Select Foxkey.
Operator Console Operator Setting the operator console using a function key: Press and hold down the operator line key. ➯ Display shows choice of key types. Scroll to Operator and press the Select Foxkey. ➯ The setting is stored. ■ Deleting a line key You want to clear the assignment of a line key. The No function function is provided specifically for this purpose. Note: The last line key can only be deleted by your system administrator.
Operator Console Using an Operator Console ■ Answering a Call on Your Personal Key You receive a call on your personal phone number on your Operator Console. The LED on your personal key begins to flash. To answer the call, proceed as follows: You can take the call without having to press your Personal key. Personal Key is flashing: Pick up the handset. ➯ You are now connected with the caller. Or: 1. Press the personal key. ➯ The line is selected. 2. Pick up the handset.
Operator Console ■ Making calls using the Personal Key You want to make calls on your operator console without seizing a Line key. You can make a call via your Personal key using the Operator Console. Your Operator Console then acts as an ordinary user; in other words, when making a call you will be transmitting your personal phone number. Enter the phone number. Press the personal key. ➯ Personal Key is flashing The line is selected. Pick up the handset. ➯ The phone number is dialled.
Operator Console ■ Park call on line key You are connected with your call partner via a Line key and decide to park the party. You can park your call partner on the current Line key. Park Press the Park Foxkey. ➯ Line key flashes slowly, is displayed. To retrieve a parked call: Press the relevant line key. ➯ You are now back through to the parked call partner, is displayed. Note: If you have several calls in parallel and you press another line key, the other call is automatically parked.
Operator Console ■ Transferring an Exchange Line You want to transfer an exchange line to an internal subscriber who does not have exchange access. Not only can you hand over an exchange line, you can also dial the call partner's phone number and announce him to the call destination required. Enquiry call You are making/taking a call: Press the Enquiry call Foxkey. Press a free Line key. ➯ You hear the exchange signal. To transfer the exchange line without prefix: Put the handset on-hook.
Operator Console ■ Activating a Substitution for the Operator Console You want to forward calls to your Operator Console to a different destination. The substitution function is used to forward calls intended for Operator Consoles. The substitution is automatically activated for all the other Operator Consoles as well. Calls to your Personal key are not affected by the forwarding. Menu Press the Menu Foxkey. Settings Scroll to Settings and press the Select Foxkey.
Operator Console Properties of a two-company system: • • • • Each individual Line key allows you to appear as Company A or B. Call lists are not kept separately according to company. The call charges are recorded separately for each company. A substitution will apply equally to both companies. To phone on behalf of Company A: Press a free Line key once. ➯ The Line key lights up. The line is selected. To phone on behalf of Company B: Press a free Line key twice. ➯ The Line key lights up.
Further information The following sections contain more useful information about your phone. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Declaration Open Source Software (Aastra 5380ip). . . . . . . . . . . . . . . . . . .91 eud-0850/2.1 — I7.7 — 10.2008 System and Software-Related Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Further information Troubleshooting This section contains a few tips on how to operate your phone if you encounter any problems. ■ Malfunctions Your call partner cannot hear you or you cannot hear your call partner Make sure the handset cord is correctly plugged into both the handset and the phone (see chapter "Installation and First-Time Operation", page 92).
Further information Declaration Open Source Software (Aastra 5380ip). ■ About Open Source Software This product contains Open Source Software from third-party suppliers subject to the GNU licence provisions GPL (GNU General Public License) and LGPL (GNU Library/Lesser General Public License). The licence texts for the GPL and LGPL and for the source code of the software sections listed below are available at http://www.aastra.com/docfinder ("Public GNU source" document type).
Installation and First-Time Operation These sections explain the setup options available with your phone. Equipment provided. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Setting up and mounting the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Connecting Aastra 5380 . . . . . . . . . . . . . .
Installation and First-Time Operation Equipment provided Handset connection cable Stand rest; can also be used as a mounting frame for wall mounting Quick User's Guide and safety information Telephone connection cable Aastra 5380 eud-0850/2.1 — I7.7 — 10.
Installation and First-Time Operation Options Plug-in power adapter (if the power supply is not supplied via the LAN, only Aastra 5380ip). Aastra M530 expansion key module with write-on labels (incl. stand rest and connection cable) eud-0850/2.1 — I7.7 — 10.2008 Aastra M535 expansion key module with display (incl.
Installation and First-Time Operation Setting up and mounting the phone With the aid of the supplied stand rest you can set up the phone as a desktop phone or mount it to the wall. ■ Setting the phone up as a desktop phone You can set up the phone either at a 40° or a 25° angle. To do so, insert the stand rest in different positions into the back of the phone until it snaps into place. • Insert the stand rest as indicated on the installation diagram until it snaps into place.
Installation and First-Time Operation ■ Wall mounting You can also mount the phone on the wall. To do so, screw the stand rest onto the wall as a bracket and hook the phone onto the stand rest. Notes: • As there is only a limited amount of space between the sockets on the back of the phone and the wall on which it is mounted, you need to use a ribbon cable with a short connector for the cord. Ask your dealer for a list of suppliers for a suitable ribbon cable (only Aastra 5380ip).
Installation and First-Time Operation ■ Dismantling Desktop phone: • Disconnect the phone cord and remove. • Carefully pull the stand rest away in the opposite direction. Wall set: • Carefully slide the phone upwards out of the stand rest. • Disconnect the phone cord and remove.
Installation and First-Time Operation Connecting Aastra 5380ip ■ Connections Connecting to the IP network Connecting a PC (if required) Connecting the handset Connecting the headset Connecting the power supply Connecting the Aastra M530⁄M535 expansion key module Note: Your system administration will take care of the IP addressing and the commissioning of the phone. The IP addresses and other information about your phone is available in the setting mode.
Installation and First-Time Operation ■ Connecting your PC to the LAN If required, you can connect your PC or another LAN device to the phone, for example a printer. • Connecting the LAN cord (not included in the scope of delivery) to the PC’s network socket. • Plug the connector at the loose end on the underside of the phone into the PC socket. • Desktop installation only: To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest.
Installation and First-Time Operation Expansion key module Aastra M530⁄M535 (optional) You can connect up to 3 Aastra M530 expansion key modules with 20 configurable keys each and up to 3 Aastra M535 expansion key modules with 3 x 15 configurable keys to your phone. You can freely combine Aastra M530 and Aastra M535. Each key has an LED for visual signalling.
Installation and First-Time Operation ■ Connecting the Aastra M530⁄M535 expansion key module Note: Always disconnect the phone from the mains first before you connect/disconnect an Aastra M530⁄M535 expansion key module. eud-0850/2.1 — I7.7 — 10.2008 • Unplug the phone cord from the socket on the underside of the phone. • Attach Aastra M530⁄M535 expansion key module to the right of the phone until you feel and hear it snap into place, as indicated in the following figure.
Installation and First-Time Operation Labelling the Aastra M530 expansion key module Write-on labels for the configurable keys can be found on the internet at http://www.aastra.com/ docfinder as an electronic document. You can fill out the fields directly on your PC and then print out the labels. eud-0850/2.1 — I7.7 — 10.2008 • Label the write-on labels on the PC, print them (“page scaling for printing: none“) and cut them out. • Carefully remove the transparent cover next to the configurable keys.
Index Index %, *,+... */# Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 A Aastra M535 (Operator Console) . . . . . . . . . . . . . . . 78 Absence key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3, 35 Accessing the menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Activate / deactivate DTMF mode . . . . . . . . . . . . . . 44 Activating a Substitution for the Operator Console . . . . . . . . . . . . . . . . . . . . . .
Index F Finding by paging system . . . . . . . . . . . . . . . . . . . . . First-Time Operation . . . . . . . . . . . . . . . . . . . . . . . . . . Formulating Functions . . . . . . . . . . . . . . . . . . . . . . . . Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forwarding a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forwarding a Call on No Reply . . . . . . . . . . . . . . . . Forwarding to a message . . . . . . . . . . . . . . . . . . . . .
Index Q Queue (Operator Console) . . . . . . . . . . . . . . . . . . . . . 79 R Read Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Receiving an Announcement . . . . . . . . . . . . . . . . . . 30 Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11, 25 Redial key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Reject . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Declaration of Conformity Aastra Technologies Limited hereby declares that the equipment Ascotel® und Ascotel® IntelliGate® and the accessories there to comply with the basic requirements and other relevant stipulations of Directive 1999/5/EC. You will find the complete text of the declaration of conformity and other documents for this device and the telecommunications systems Ascotel® and Ascotel® IntelliGate® under: Ascotel® and IntelliGate® are registered trademarks of Aastra.
