User's Manual
Table Of Contents
- Contents
- 1 About this document
- 1.1 Function of this document
- 1.2 Target group
- 1.3 Revision history
- 1.4 Language
- 1.5 Illustrations
- 1.6 Units of measurement
- 1.7 Typographical conventions
- 1.8 How to use this document
- 1.9 General symbols and signal words
- 1.10 Special symbols for warnings and dangers
- 1.11 Related documents
- 1.12 Manufacturer and contact data
- 1.13 Abbreviations
- 1.14 Terminology
- 1.15 Orientation agreements
- 2 Description
- 3 Safety
- 3.1 Liability
- 3.2 Responsibilities for the owner
- 3.3 Personal protective equipment
- 3.4 FCC compliance statement
- 3.5 Industry Canada compliance statement
- 3.6 General safety instructions
- 3.7 Safety instructions for use
- 3.8 Safety instructions during cleaning or maintenance
- 3.9 Signs on the EVSE
- 3.10 Discard the EVSE or parts of the EVSE
- 3.11 Special safety instructions (North America, Terra AC Wx-P8-xxxxx)
- 4 Operation
- 5 Maintenance and cleaning
- 6 Troubleshooting
- 7 Technical data
Problem Possible cause Possible solution
The EV charge cable is de-
fective.
1. Examine the EV charge cable.
2. If the EV charge cable is de-
fective, contact your local rep-
resentative of the manufac-
turer or a qualified electrical
contractor. Refer to section
1.12.
The car connection
or authorization
process fails
The EV charge cable is de-
fective.
1. Examine the EV charge cable.
2. If the EV charge cable is de-
fective, contact your local rep-
resentative of the manufac-
turer or a qualified electrical
contractor. Refer to section
1.12.
The EV charge cable is not
connected correctly.
1. Examine the connection of
the EV charge cable.
2. If necessary, contact your lo-
cal representative of the man-
ufacturer or a qualified elec-
trical contractor. Refer to sec-
tion 1.12.
There is a problem with
the mobile app or the RFID
card.
1. Make sure that you have reg-
istered in the mobile app.
2. Make sure that you use a RFID
card that the manufacturer
provided.
3. Make sure that the RFID card
is added on the mobile app.
4. Start the mobile app.
5. Start the authorization proc-
ess.
6.3 De-energize the EVSE
1. Open the breaker that supplies the power to the EVSE.
2. Wait for minimum 1 minute.
Troubleshooting
40 BCM.V3Y00.0-EN | 002 - DRAFT