Installation guide

The integration process
12 LonWorks
7 Verify the control module is set up correctly
1 Verify that the latest custom equipment have been downloaded into i-Vu CCN.
2 On i-Vu CCN's navigation tree, select the custom equipment for the i-Vu Link.
3 On the Properties page, select the Network Points tab.
If...
You see the point value you
expect with no errors in the
Then...
Error
You have successfully established communication with the third-
party device.
column
A point shows question
marks instead of values
i-Vu CCN is not communicating with the i-Vu Link. Troubleshoot
communications. See the i-Vu Link's Installation Guide
The point name is red
.
• Check for typos in the microblock address.
• Increase the Transaction Timer on the LonWorks Properties
page.
A value is incorrect Verify that:
• The
Address
• The retrieved value is scaled properly, if necessary. For
example, scaled from Celsius to Fahrenheit.Refer to the third-
party manufacturer's documentation for scaling information.
in the integration point is correct.
If the above solutions do not resolve the problem, gather the following information for technical support:
• A diagnostic capture. See To get a diagnostic capture
• A screenshot of the
below.
Driver Properties - right-click on the custom equipment in the navigation tree> select
Driver Properties > Properties page and the LonWorks > Properties
• A screenshot of the custom equipment's
page
Properties page > Network Points
tab showing addresses and
errors
To get a diagnostic capture
Use HyperTerminal, installed with Windows operating systems, to capture the communication between the i-
Vu Link and the third-party device into a text file.
PREREQUISITES
• The i-Vu Link's IP address
• The longest integration point refresh time in the control program that has the error you are
troubleshooting. In i-Vu CCN, view the control program's
Properties page > Network Points tab to see all
the refresh times.
1 Connect your computer's Ethernet port to the i-Vu Link's Ethernet port using one of the following:
○ A CAT5 or higher Ethernet crossover cable
○ A hub and a CAT5 or higher Ethernet straight-through cable
2 Ping the i-Vu Link to verify communications between the i-Vu Link and the computer you are using to get
this capture.