User's Manual

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Steps Do This
Very Low
battery alert
Notice 1. OK is highlighted.
Press 2. Enter button to clear the alert and return to Home
screen.
Recharge the battery as soon as possible. The alert 3.
indicates that you have 15% of battery charge remaining.
(see Section 1.3).
Depleted
battery alert
Notice 1. OK is highlighted.
Press 2. Enter button to clear the alert and return to Home
screen.
The companion may shut down at any time. Recharge 3.
the battery immediately to continue using the
Companion (see Section 1.3).
BG check not
available alert
Remove the test strip from the strip port. 1.
Remove the USB cable from the USB port on the 2.
Companion.
Insert a 3. FreeStyle Lite Test Strip into the strip port to
perform a blood glucose test (see Section 5.2).
WARNING: Use ONLY the USB cable provided. Use of an
unapproved cable may lead to loss of electromagnetic
compatibility, and make the system more susceptible to
electronic interference.
Steps Do This
Resolve System Errors.4. Contact Customer Care.a.
NOTb. all system errors will indicate a failure in the pump system. However, if
the pump fails, you MUST DISCONTINUE use of the pump. Refer to your Table
of Settings in Section 12 -Appendix A to determine the method of insulin
replacement as recommended by your healthcare professional until the issue
is resolved.
Troubleshoot pump 5.
problems or issues.
Identify what the problem may be.
If Then
Your pump won’t
turn on
Remove and reinsert battery. (see 1. Section 1.4)
Insert a new AAA alkaline battery (2. Energizer and
Duracell brands are recommended) if the issue is
NOT resolved.
Contact Customer Care or your healthcare 3.
professional if the issue is still NOT resolved.
Your pump’s
batteries are
NOT lasting very
long (occurs when
backlight is used
frequently or pump is
allowed to alarm for
long periods of time)
Use 1. ONLY Energizer or Duracell alkaline batteries.
Set your pump to 2. audio instead of vibrate.
Reduce the use of the backlight if possible.3.
Respond to alarms as quickly as possible, as batteries 4.
will run down quicker if the pump is allowed to alarm
for long periods of time.
Contact Customer Care if the issue is still 5. NOT
resolved.
Your pump’s screen
is hard to read or is
distorted
Turn on the backlight if you are in a dark room.1.
Remove your sunglasses if applicable.2.
Move indoors or into the shade if applicable.3.
Keep your pump out of direct heat (e.g., away from 4.
heaters) or cold (e.g., by placing under your clothing
on a cold day).
Contact Customer Care if the issue is still 5. NOT
resolved.
Continued on next page.
Section 9: Respond to Alarms, Alerts, Errors, and Other ProblemSection 9: Respond to Alarms, Alerts, Errors, and Other Problem
DOC15736_Rev-A-Man.indd 225-226 2/9/09 11:29:54 AM