User's Manual

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228
Steps Do This
Troubleshoot pump
problems or issues
(continued).
If Then do this
Basal delivery
won’t start
Check that the devices are paired properly.1.
Check that you are delivering a large enough volume of 2.
insulin for priming to be completed in both the tubing
and cannula. If a tiny amount of insulin has NOT come out
of the end of the tubing, you may need to increase the
amount of the prime to at least 4 – 6 units (see Section
2.4).
Note: If you attempt to start basal delivery and the pump needs
to be primed, the pump will display a warning to prime pump
rst.
Check that the insulin reservoir is lled. If empty, ll the 3.
reservoir.
Note: The pump will display a NO INSULIN ALARM. Refer to
Step 2 for more information.
Contact Customer Care or your health care professional if 4.
you are still unable to start basal delivery.
Your pump got
wet
Towel dry the outside of the pump.1.
Inspect the reservoir and battery compartments and dry 2.
any water you nd.
Caution: Do NOT use a hair dryer to dry your pump.
If your pump was submerged in salt water, thoroughly 3.
clean with a damp cloth before drying with towel.
Refer to 4. Section 4.1 for additional details on what to do.
Contact Customer Care or your healthcare professional if 5.
you are unable to use your pump.
Steps Do This
Troubleshoot pump
problems or issues
(continued).
If Then do this
You dropped
your pump
Examine the screen and buttons for chips, cracks, or other 1.
damage.
Caution:
If your pump is cracked or a button is torn, switch to insulin
injections immediately AND contact your healthcare
professional and/or Customer Care.
Carefully examine the pump, making sure the battery cap 2.
and reservoir cap are secure.
Examine the infusion set for damage, making sure the 3.
tubing, tubing connector, and soft cannula are intact.
Caution:
If your pump has been dropped, the waterproof capability of
your pump may be compromised.
If you suspect that your pump has been damaged, and 4.
are concerned that its waterproof capability has been
compromised, please contact Customer Care.
You suspect
pump alarm(s)
may not be
functioning
correctly
(check for
operational
safety).
Stop basal delivery.1.
Set it aside for 5 minutes without starting basal delivery.2.
Let the alarm escalate and check that it cycles through 3.
both audio and vibratory annunciation.
Check that the pump’s audio speakers sound as part of 4.
the transition from idle mode to basal delivery mode, or
following insertion of a battery.
Caution:
If your pump audio or vibratory annunciators are not
functioning, switch to insulin injections immediately AND
contact your healthcare professional and/ or Customer Care.
Check your work.6. Make sure your pump is operating fully and normally again after responding to the
alarm, alert, system error, or other problem(s).
Section 10: System MaintenanceSection 10: System Maintenance
DOC15736_Rev-A-Man.indd 227-228 2/9/09 11:29:54 AM