User's Manual

Error
Message
What It May Mean What To Do
E-7
Test strip may be
damaged, used, or
the Reader does not
recognize it.
1. Check that you are using
the correct test strip for
the Reader. (See test strip
instructions for use to verify
your strip is compatible with
the Reader).
2. Repeat the test using a test
strip for use with your Reader.
3. If the error reappears, contact
Customer Service.
E-9
Reader error. 1. Turn o the Reader.
2. Repeat the test using a new
test strip.
3. If the error reappears, contact
Customer Service.
Problems Checking Your Blood Glucose
Problem What It May Mean What To Do
The Reader
does not
start a
test after
inserting a
test strip.
Test strip is not
inserted correctly
or not inserted fully
into the strip port.
1. With the 3 black lines facing
up, insert the test strip into
the strip port until it stops.
2. If the Reader still does not
start a test, contact Customer
Service.
Reader battery is too
low.
Charge the Reader.
The test strip is
damaged, used, or
unrecognizable by
the Reader.
Insert a new FreeStyle Precision
Neo test strip.
Reader is outside
of its operating
temperature range.
Move the Reader to a
temperature between 50 °F and
113 °F and then try to power it
on.
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DOC40395_rev-A_manual.indd 109-110 10/23/18 1:16 PM