User's Manual

Clinical Trial Support Line: 1-888-971-4766 - 164 -
ART05005 REV 4
Error Code What It Means What To Do
Er3
• Incorrect procedure (for
example, blood was
applied to Test Strip
before Test Strip was
inserted into Receiver).
• Problem with the Test
Strip.
• Problem with the
Receiver.
• Be sure you see Apply Sample
on the Receiver screen before you
apply blood or Control Solution.
• Perform a Control Solution test
using a new Test Strip. If results
are within the range printed on
Test Strip vial, retest your blood
using a new Test Strip.
• If Control Solution Test does not
work or error code persists, call
Clinical Trial Support.
Er4
• Problem with Test
Strip.
• Problem with
Receiver.
• Perform a Control Solution Test
using a new Test Strip. If results
are within the range printed on
Test Strip vial, retest your blood
using a new Test Strip.
• If Control Solution Test does not
work or error code persists, call
Clinical Trial Support.
Er5 N/A This error code not currently in use.
Er6 Button on Receiver was
pressed while you were
applying blood or Control
Solution.
Retest using a new Test Strip. Do NOT
touch the Right Option Button while
applying blood or Control Solution to the
Test Strip. If error code persists, call
Clinical Trial Support.