User Manual

19
20
Troubleshooting
What It Means What To Do
1. The meter
does not
enter test
mode after
inserting a
test strip.
• Test strip is inserted
upside down, or bottom
end in, or not fully
inserted into the meter
1. Insert test strip print side up, top end in.
• No battery is installed
• Battery is installed
incorrectly
1. Install battery with (+) facing up.
• Dead battery 1. Replace battery. Reset date and time, if
necessary.
2. If meter still does not enter test mode,
contact Customer Care.
• Defective test strip or
meter
• Blood or foreign objects
put in the test strip port
1. Contact Customer Care.
What It Means What To Do
2. The test
does not
start after
applying
the blood
drop.
• Blood drop is too small 1. Add blood to the same sample area within
60 seconds, or repeat the test using a new
test strip and a larger blood drop.
• Defective test strip
• Sample applied after
meter turns o
1. Repeat the test using a new test strip. Wait for
and
to appear before applying blood
or control solution.
2. If problem persists, contact Customer Care.
• Defective meter 1. Contact Customer Care.
www.AbbottDiabetesCare.com
ART22311-101_rev-B.indd 19-20 8/28/14 11:30 AM