User's Manual

10 • Error Messages Troubleshooting and Diagnostics
WHITESTAR SIGNATURE™ System Rx Only – Z370147 Rev. C 1108 10-15
Troubleshooting Table 10.3 – Troubleshooting – General
2011 Error retrieving version
strings from IH.
Cannot not retrieve the IH
version numbers.
Cycle power.
2012 IH timeout error. No communication with
IH.
Cycle power.
2014 IH Selftest error. Cannot get Selftest status
from the IH.
Cycle power.
Error
Number
Message Probable Cause Corrective Action
General
Problem Corrective Action
The System does not come
on when the power switch
is turned on.
1. Turn the power switch Off.
2. Confirm that the power cord is connected to the console back panel.
3. Confirm that the power cord is plugged into the electrical receptacle or
another power source.
4. Confirm that there is electrical power to the wall receptacle or power
source.
5. Turn the system On.
6. If the system still does not come on, turn the power Off. Check for bad
fuses and replace the fuse if necessary.
7. Contact AMO for Technical Service.