User's Manual

10 • Error Messages Troubleshooting and Diagnostics
WHITESTAR SIGNATURE™ System Rx Only – Z370147 Rev. C 1108 10-16
The wireless remote control
does not pair.
1. Make sure that you are pairing only one remote. If you try to pair more
than one remote at the same time, the pairing fails.
2. Only pair the remote with one console at a time. Do not press the
pairing key sequence on multiple remote controls as this causes the pairing
to fail.
3. Do not have any other Bluetooth
®
devices in the same area as the
remote and the console (other remote controls, dual linear foot pedals, cell
phones, or headsets, for example) as the pairing operation will fail. The
software only detects a maximum of nine (9) devices any more than nine
and the pairing fails.
4. Check to see if the remote control is in “Sleep” mode. If the remote is
in “Sleep” mode, press the Backlight button on the remote. Complete the
UP, DOWN, RIGHT, LEFT, RELOAD key sequence to pair the remote.
Note: Always press the Backlight button before you pair the remote.
5. The remote control can only be paired with one console at a time.
Make sure that the remote has not been paired with another console. You
must:
• Unpair the remote from the console.
• Shut down the console.
• Pair the remote with the new console. Make sure this console is at
least 40 meters away from the first console.
6. The remote cannot be paired with another console after that remote has
been paired. (You cannot pair one remote with two (2) consoles.)
• Unpair the remote from the console.
• Move the first remote out of range from the console.
• Wait for the first remote to go into “Sleep” mode.
• Pair the new remote.
7. Make sure that the batteries are fully charged before you pair the
remote with the console. Low batteries can cause pairing failures.
8. Charge the batteries if pairing has failed after several attempts.
9. When the batteries are charging (the remote is in the charge cradle):
• The Bluetooth
®
is turned off
• The remote cannot be used
• Pairing cannot be performed
General
Problem Corrective Action