10.0

ABBYY FineReader 10 Home Edition User’s Guide
26
Technical Support
If you have any questions regarding the use of ABBYY FineReader 10 Home Edition, please consult all the
documentation you have (the User's Guide and Help) before contacting the technical support service. You may also
wish to browse the technical support section on the ABBYY Web site at www.abbyy.com/support — you may find the
answer to your question there.
To contact our technical support, please see the "ABBYY Offices and Technical Support Contacts" page.
Our technical support service specialists will need the following information to answer your question competently:
• your first and last name
• the name of your company or organization (if you are a legal entity)
• your telephone number (or fax or e–mail)
• the serial number of your ABBYY FineReader 10 Home Edition package
• build number (see Help>About… >Build)
• a general description of your problem and the full text of the error message (if any)
• the type of your computer and processor
• the version of your Windows operating system
• any other information you consider important
You can gather some of the above information automatically:
1. Select Help>About…
2. In the About ABBYY FineReader dialog box, click the System Info… button.
A dialog box will open displaying some of the above information
Important! Only registered users are eligible for free technical support. You can register your copy of the application
on the ABBYY Web site or by selecting Help>Register Now…
Note: Should you have any questions about how to use ABBYY FineReader 10 Home Edition, please contact your
nearest ABBYY Office.