11.0
Table Of Contents
- Introducing ABBYY FineReader
- The ABBYY FineReader 11 Interface
- Working with ABBYY FineReader
- ABBYY FineReader Tasks
- Managing Automated Tasks
- ABBYY FineReader Step–by–Step
- Splitting an ABBYY FineReader Document
- Taking Into Account Some of the Features of Your Paper Document
- Image Acquisition Tips
- Scanning Tips
- Taking Photos of Documents
- Camera Requirements
- Lighting
- Taking Photos
- When you need to take another photo
- Automatic Image Preprocessing
- Editing Images Manually
- OCR Options
- If the complex structure of a paper document is not reproduced in the electronic document
- Adjusting Area Shapes and Area Borders
- Picture Not Detected
- Barcode Not Detected
- Table Not Detected
- Table Cells Detected Incorrectly
- Adjusting Text Area Properties
- Vertical or Inverted Text Not Recognized Properly
- Paper Document Contains Decorative (Non–Standard) Fonts
- Incorrect Font in Recognized Text or Some Characters Are Replaced with "?" or "□"
- Checking and Editing the Recognized Text
- Working with Complex–Script Languages
- Recommended Fonts
- Saving the Results
- Advanced Features
- Appendix
- Font
- Language
- How to Buy an ABBYY Product
- Activating and Registering ABBYY FineReader
- Technical Support
ABBYY FineReader 11 User’s Guide
108
Technical Support
If you have any questions regarding the use of ABBYY FineReader, please consult all the
documentation you have (the User's Guide and Help) before contacting our technical support
service. You may also wish to browse the technical support section on the ABBYY website at
www.abbyy.com/support — you may find the answer to your question there.
Our technical support service experts will need the following information to answer your question
competently:
• Your first and last name
• The name of your company or organization (if applicable)
• Your telephone number (or fax or e–mail)
• The serial number of your ABBYY FineReader package or support ID. Support ID is a unique
identifier of the serial number, which contains information about your license and computer. To
view your support ID, select Help>About…>License Info
• Build number (see Help>About… and look up the Build field)
• A general description of your problem and the full text of the error message (if there was one)
• The type of your computer and processor
• The version of your Windows operating system
• Any other information you consider important
You can gather some of the above information automatically:
1. Select Help>About…
2. In the About ABBYY FineReader dialog box, click the System Info… button.
A dialog box will open displaying some of the above information.
Important! Only registered users are eligible for free technical support. You can register your copy
of the application on the ABBYY website or by selecting Help>Register Now…