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ABBYY FineReader 12 User’s Guide
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Technical Support
If you have any questions regarding the use of ABBYY FineReader, please consult all the
documentation you have (the User's Guide and Help) before contacting our technical support
service. You may also wish to browse the technical support section on the ABBYY website at
www.abbyy.com/support — you may find the answer to your question there.
Our technical support service staff will need the following information to answer your question
competently:
 Your first and last name
 The name of your company or organization (if applicable)
 Your telephone number (or fax or e–mail)
 The serial number of your ABBYY FineReader package or support ID. Support ID is a
unique identifier of the serial number, which contains information about your license and
computer. To view your support ID, click Help > About… > License Info.
 Build number (click Help > About… and look up the Build field)
 A general description of your problem and the full text of the error message (if there was
one)
 The type of your computer and processor
 The version of your Windows operating system
 Any other information you consider important
You can gather some of the above information automatically:
1. On the Help menu, click About….
2. In the About ABBYY FineReader dialog box, click the System Info… button.
A window will open displaying some of the above information.
Important! Only registered users are eligible for free tech nical support. You can register your copy
of the application on the ABBYY website or by clicking Help > Register Now….