11.0

Checking the operation of IIS

To check the operation of IIS, start IIS by selecting StartControl PanelAdministrative ToolsInternet Infor-

mation Services. If a problem occurs when starting IIS, the following message will be displayed: “The process cannot

access the file because it is being used by another process.

This error message means that port 80 is in use. To find out which application is using the port, do the following:

1. In the command line (StartRun), type

netstat -anop TCP|find ":80"

The list of connections to port 80 will be displayed and the ID of the corresponding process in the following format:

TCP 0.0.0.0:80 0.0.0.0:0 LISTENING 1264

2. Type

tasklist /SVC /FI "PID eq 1264"

replacing 1264 with the ID of the process obtained at step 1. The result will be displayed in the following format:

Image Name PID Services

================================

Virus.exe 1264 KillMePlz

3. End the process that uses the port.

Important! Do not switch IIS over to another port, as you will not be able to start the Application Server in this case.

Switching system components to 64-bit mode

Important! This configuration is not recommended (e.g., pool of the Application Server (FlexiCapture 11 Web Ser-

vices) does not work in 64-bit mode). In particular, when using Oracle as a database server, the Oracle client through

which a connection to the database is performed must work in the same bit mode as both the pool of Administration

and Monitoring console (FlexiCapture 11 Monitoring) and the pool of Application Server. If you switch the pool of Ad-

ministration and Monitoring console to 64-bit mode, it will work in a different mode than the Application Server pool

(which works in 32-bit mode). A possible solution is to install two identically configured Oracle clients one of which

works in 32 bit mode and the other in 64 bit mode.

You may need to switch the pool of Administration and Monitoring console to 64-bit mode if you are using Crystal Re-

ports x64 (a tool for generating reports), as they must work in the same bit mode, and using Crystal Reports x32 is not

possible.

By default, the pool of the Administration and Monitoring console works in 32-bit mode. To switch it to 64-bit mode, do

the following:

1. Open IIS Manager Console by selecting Start -> Administrative Tools -> Internet Information Services

(IIS) Manager.