User manual

ABBYY PDF Transformer+
User’s Guide
74
Technical support
Should you have any questions regarding the use of ABBYY PDF Transformer+, please consult all
the documentation you have (the User's Guide and Help) before contacting the ABBYY technical
support service. You may also wish to browse the technical s upport section on the ABBYY website
at www.abbyy.com/support — you may find the answer to your question there.
Our technical support service engineers will need the following information to answer your question
competently:
 Your full name
 The name of your company or organization (if applicable)
 Your telephone number (or fax or e–mail)
 The serial number of your copy of ABBYY PDF Transformer+ or support ID. The support ID is the
unique identifier of the serial number, which contains information about your license and computer.
To view your support ID, select Help>About…>License Info
 The build number of your copy (as displayed in Help>About…)
 A general description of your problem and the full text of the error message (if there was one)
 The type of your computer and processor
 The version of your Windows operating system
 Any other information that you think is important
You can gather some of the above information automatically:
1. Select Help>About….
2. Click System Info… to open a dialog box with some of the above information.
Only registered users are eligible for free technical support. You can register your copy of the
application on the ABBYY website or by selecting Help>Register….
Should you have any questions about using ABBYY PDF Transformer+, contact any of the
ABBYY representative offices.