Siemens 9751 9006i DTMF Integration Guide Cisco Unity Revised November 4, 2001 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
C O N T E N T S Preface v Purpose v Audience v Organization vi Conventions vi Cisco Unity Documentation vii Obtaining Documentation ix Obtaining Technical Assistance x CHAPTER 1 Siemens 9751 9006i DTMF Integration 1-1 Integration Overview 1-1 Integration Description 1-3 Programming the Phone System 1-4 Configuring Cisco Unity for the Integration 1-10 Testing the Integration 1-12 CHAPTER 2 Dual Phone System Integration 2-1 Dual Phone System Integration Overview 2-1 Changing Cisco Unity Administrator S
Contents APPENDIX A Exiting and Starting the Cisco Unity Software and Server A-1 Exiting the Cisco Unity Software A-1 Shutting Down or Restarting the Cisco Unity Server A-2 Starting the Cisco Unity Software A-2 APPENDIX B Remapping Extension Numbers B-1 The Remapping Feature B-1 Setting Up Cisco Unity to Remap Extension Numbers B-1 Syntax and Examples B-3 APPENDIX C Assigning Dialogic Ports for a Dual Phone System Integration C-1 Siemens 9751 9006i DTMF Integration Guide iv OL-1747-02
Preface This preface describes the purpose, audience, organization, and conventions of the Siemens 9751 9006i DTMF Integration Guide. It also provides information on how to obtain related documentation. Purpose The Siemens 9751 9006i DTMF Integration Guide provides instructions for integrating the phone system with the Cisco Unity voice messaging system. This guide includes: • An overview of the process. • The requirements for setting up the integration. • A description of how the integration works.
Preface Organization Organization Chapter 1 of the Siemens 9751 9006i DTMF Integration Guide describes the steps needed to integrate the phone system and the voice messaging system. Chapter 2 describes the steps needed for a “dual phone system integration”—an integration of the voice messaging system with both Cisco CallManager and a traditional, circuit-switched phone system at the same time. Conventions The Siemens 9751 9006i DTMF Integration Guide uses the following conventions.
Preface Cisco Unity Documentation The Siemens 9751 9006i DTMF Integration Guide also uses the following convention: Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Cisco Unity Documentation Table 2 Cisco Unity Documentation Set Document Location Cisco Unity Customization Worksheets Available in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.
Preface Cisco Unity Documentation Table 2 Cisco Unity Documentation Set Document Location Cisco Unity System Administration Guide Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voic e/c_unity/index.htm. Also available as Online Documentation in the Cisco Unity Administrator. Cisco Unity Troubleshooting Guide Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.
Preface Obtaining Documentation Obtaining Documentation The following sections provide sources for obtaining documentation from Cisco Systems. World Wide Web You can access the most current Cisco documentation on the World Wide Web at the following sites: • http://www.cisco.com • http://www-china.cisco.com • http://www-europe.cisco.com Documentation CD-ROM Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product.
Preface Obtaining Technical Assistance Documentation Feedback If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco. You can e-mail your comments to bug-doc@cisco.com. To submit your comments by mail, write to the following address: Attn Document Resource Connection Cisco Systems, Inc.
Preface Obtaining Technical Assistance Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco. To access Cisco.com, go to the following website: http://www.cisco.
Preface Obtaining Technical Assistance Contacting TAC by Telephone If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.
C H A P T E R 1 Siemens 9751 9006i DTMF Integration Integration Overview Before performing the following integration steps, confirm that the Cisco Unity™ server is ready for the integration by completing the appropriate tasks in the Cisco Unity Installation Guide. Integration Steps Follow these steps to set up this integration. 1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity server requirements have been met. See the “Requirements” section on page 1-2.
Chapter 1 Siemens 9751 9006i DTMF Integration Integration Overview Requirements The Siemens 9751 9006i integration supports configurations of the following components: Phone System • Siemens 9751 9006i (Release 9005 is not supported.) • Software version 9006.1 or 9006.2 For version 9006.1, these patches are required: – S50245 - Source code corrected at Release 6.
Chapter 1 Siemens 9751 9006i DTMF Integration Integration Description Cisco Unity Server • The Dialogic® D/41EPCI ™, D/120JCT-LS ™, or D/120JCT-Euro ™ voice cards, installed • Cisco Unity installed and ready for the integration, as described in the Cisco Unity Installation Guide • A system key that enables the integration and the appropriate number of voice messaging ports Integration Description The Siemens 9751 9006i phone system communicates with the Cisco Unity server by using DTMF sequences.
Chapter 1 Siemens 9751 9006i DTMF Integration Programming the Phone System Integration Features The Siemens 9751 9006i integration with Cisco Unity provides the following features: Call forward to personal greeting When an incoming call is routed to an unanswered or busy extension, the call is forwarded to the voice mail of the subscriber. The caller then hears the personal greeting of the subscriber and can leave a message.
Chapter 1 Siemens 9751 9006i DTMF Integration Programming the Phone System To program the phone system for analog ports Step 1 Use the ADDDPLN command to create an extension for each voice messaging port and for the hunt group pilot number. Each extension must have the following parameters set while the remaining parameters keep their default values.
Chapter 1 Siemens 9751 9006i DTMF Integration Programming the Phone System Table 1-2 ADDSCSU Parameter Settings for Answering Ports Parameter Required Setting NYTPE NAT ACTCDE (leave field blank) HTLNIDX (leave field blank) DEVFUNC EXTVCML INS Y LCRCOSV1 0 LCRCOSV2 0 Step 3 Repeat Step 2 for each remaining SLMA voice messaging port that answers calls. Step 4 Use the ADDSCSU command to create the first SLMA voice messaging port the sets MWIs.
Chapter 1 Siemens 9751 9006i DTMF Integration Programming the Phone System Table 1-3 ADDSCSU Parameter Settings for MWI Ports Parameter Required Setting HTLNIDX (leave field blank) DEVFUNC ANATE MSGWLMP N SPECL (leave field blank) DIAL DTMF DLIDX (leave field blank) INS Y SPDC1 (leave field blank) SPDC2 (leave field blank) SPDI (leave field blank) LCROSD1 (leave field blank) LCROSD2 (leave field blank) LCRCOSV1 (leave field blank) LCRCOSV2 (leave field blank) FAXSERV (leav
Chapter 1 Siemens 9751 9006i DTMF Integration Programming the Phone System Table 1-4 ADDHUNT Parameter Settings Parameter Required Setting TYPE VCE AC DPLN 0 STNP NAME CISCO UNITY VOICE MESSAGING CQMAX 10 (the number of subscribers that may be queued when all the ports are busy) FNA N STYPE CIR (circular hunt group) Make sure that the phone system sends calls only to Cisco Unity voice p
Chapter 1 Siemens 9751 9006i DTMF Integration Programming the Phone System Step 8 Go to menu 4.1 - Port Assignments and set the following parameters. Table 1-6 Step 9 Menu 4.1 - Port Assignment Settings Parameter Required Setting Line Type 1 M column Y D column Go to menu 6.1 - Transfer Dialing Sequence and set the following parameters. Table 1-7 Menu 6.
Chapter 1 Siemens 9751 9006i DTMF Integration Configuring Cisco Unity for the Integration Step 10 Program each phone to forward calls to the pilot number assigned to the voice messaging ports, based on one of the following Cisco Unity call transfer types shown in Table 1-8.
Chapter 1 Siemens 9751 9006i DTMF Integration Configuring Cisco Unity for the Integration Step 4 If the setting is not Analog or Multiple Integrations, contact your sales representative for the necessary system key. Step 5 Go to System > Switch. Confirm that the settings match those in Table 1-9. If the settings are incorrect, integration features may not be enabled.
Chapter 1 Siemens 9751 9006i DTMF Integration Testing the Integration Step 7 For the settings to take effect, exit and restart the Cisco Unity software. For more information, see Appendix A, “Exiting and Starting the Cisco Unity Software and Server.” Testing the Integration To test whether Cisco Unity and the phone system are integrated correctly, perform the procedures in the order listed.
Chapter 1 Siemens 9751 9006i DTMF Integration Testing the Integration Step 7 Under Transfer Incoming Calls, click Yes, Ring Subscriber’s Extension, and confirm that the extension number is for Phone 1. Step 8 Under Transfer Type, click Release to Switch. Step 9 Click the Save icon. Step 10 In the navigation bar, click Messages to go to Subscribers > Subscribers > Messages for Example Subscriber. Step 11 Under Message Waiting Indicators (MWIs), check Use MWI for Message Notification.
Chapter 1 Siemens 9751 9006i DTMF Integration Testing the Integration Step 6 Confirm that, after the number of rings that the phone system is set to wait, the call is forwarded to Cisco Unity and that you hear the greeting for Example Subscriber. Hearing the greeting means that the phone system forwarded the unanswered call and the call-forward information to Cisco Unity, which correctly interpreted the information. Step 7 On the Status Monitor, note the port that handles this call.
Chapter 1 Siemens 9751 9006i DTMF Integration Testing the Integration To set up supervised transfer on Cisco Unity Step 1 In the Cisco Unity Administrator, go to Subscribers > Subscribers > Call Transfer. If Example Subscriber is not displayed, click the Find icon (the magnifying glass) in the title bar, then click Find, and select Example Subscriber in the list that appears.
Chapter 1 Siemens 9751 9006i DTMF Integration Testing the Integration Step 8 On the Status Monitor, confirm that the state of the port handling the call changes to “Idle.” This state means that the port was successfully released when the call ended. To return Example Subscriber to the default settings Step 1 In the Cisco Unity Administrator, go to Subscribers > Subscribers > Call Transfer.
C H A P T E R 2 Dual Phone System Integration Cisco Unity can be integrated with one each of the following phone systems at the same time: • A traditional, circuit-switched phone system. Any traditional phone system that Cisco Unity integrates with can be used in a dual phone system integration. • Cisco CallManager. All extensions for subscribers and call handlers must be unique regardless of which phone system a subscriber (or call handler) uses.
Chapter 2 Dual Phone System Integration Dual Phone System Integration Overview 2. Integrate the traditional phone system and Cisco Unity. See instructions earlier in this integration guide. 3. Install Cisco CallManager. 4. Integrate Cisco CallManager and Cisco Unity. See the Cisco CallManager Integration Guide, located on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm. 5.
Chapter 2 Dual Phone System Integration Changing Cisco Unity Administrator Settings 4. Reinstall the AV-Cisco TSP. See the “To reinstall the AV-Cisco service provider” section on page 2-9. 5. Change the Cisco Unity Administrator settings. See the “Changing Cisco Unity Administrator Settings” section on page 2-3.
Chapter 2 Dual Phone System Integration Changing Cisco Unity Administrator Settings Caution Caution Specify settings for the traditional phone system before specifying settings for Cisco CallManager. You must proceed in this order, or the integration may not work. 2. Specify settings for Cisco CallManager on the IP Switch page. For details, see the “To specify switch settings for Cisco CallManager” section on page 2-5. 3.
Chapter 2 Dual Phone System Integration Changing Cisco Unity Administrator Settings Step 3 Adjust other settings as appropriate. For more information about the other settings on the Switch page, see the online Help in the Cisco Unity Administrator. Step 4 Click the Save icon, then click OK in the Warning dialog box. To specify switch settings for Cisco CallManager Step 1 Go to System > Switch > IP Switch.
Chapter 2 Dual Phone System Integration Changing Cisco Unity Administrator Settings Step 2 Caution In the Port Assignments section, indicate the range of ports to be assigned to the traditional phone system. The port range for the traditional phone system is port 1 through x, where x is the number of ports on the installed voice cards. Do not assign more ports to the traditional phone system than the number of ports on the voice cards.
Chapter 2 Dual Phone System Integration Changing Cisco Unity Administrator Settings To select which phone system subscribers and call handlers use For existing subscriber templates, subscriber accounts, and call handlers, Cisco Unity uses the traditional phone system as its default. Therefore, during the initial setup of the dual phone integration, you will modify only those pages that will be using Cisco CallManager.
Chapter 2 Dual Phone System Integration Changing the Number of Installed Ports Step 2 For each device, in the Switch list select the phone system that Cisco Unity uses to dial out when notifying subscribers of new messages. Each notification device can be associated with a specific phone system (except for text pagers). Cisco Unity uses the phone system specified on the subscriber template’s Profile page as the default. Step 3 Caution Adjust other settings as appropriate.
Chapter 2 Dual Phone System Integration Changing the Number of Installed Ports To remove the existing AV-Cisco TSP Step 1 On the Cisco Unity server, log on to Windows as an administrator. Step 2 Stop Cisco Unity (right-click the Cisco Unity icon in the system tray, then click Stop Unity). Step 3 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs. Step 4 In the list, click AV-Cisco TSP. Step 5 Click Remove. Step 6 Click Yes. Step 7 Close Control Panel.
Chapter 2 Dual Phone System Integration Changing the Number of Installed Ports Siemens 9751 9006i DTMF Integration Guide 2-10 OL-1747-02
A P P E N D I X A Exiting and Starting the Cisco Unity Software and Server Exiting the Cisco Unity Software This section provides two procedures for exiting the software: from the Cisco Unity server and from another computer. To exit the Cisco Unity software from the Cisco Unity server Step 1 If the system uses the automated attendant, route all calls to the operator. Step 2 Log on to Windows as a Cisco Unity administrator. Step 3 Right-click the Cisco Unity icon in the status area of the taskbar.
Appendix A Exiting and Starting the Cisco Unity Software and Server Shutting Down or Restarting the Cisco Unity Server Step 2 Start Internet Explorer, and go to http:///status. If prompted, enter the name and password of a Cisco Unity administrator.
Appendix A Exiting and Starting the Cisco Unity Software and Server Starting the Cisco Unity Software Cisco Unity is a Windows service that is configured to start automatically when you turn on or restart the server. Do one of the following procedures only if you exited the Cisco Unity software but did not restart the server.
Appendix A Exiting and Starting the Cisco Unity Software and Server Starting the Cisco Unity Software To start the Cisco Unity software from another computer Step 1 Start Internet Explorer, and go to http:///status. If prompted, enter the name and password of a Cisco Unity administrator. Step 2 In the Cisco Unity Status Monitor, click the System Status icon (the first icon), at the top of the page. Step 3 Click Start.
A P P E N D I X B Remapping Extension Numbers The Remapping Feature The extension remapping feature lets you convert the calling numbers and forwarding numbers of calls that Cisco Unity handles to the extensions of your choice. This feature is useful, for example, when the phone system cannot map multiple extension numbers on a subscriber’s phone to a single Inbox. Remapping can change one or both of the following extension numbers in a call: • Calling number (the number from which a call originates).
Appendix B Remapping Extension Numbers Setting Up Cisco Unity to Remap Extension Numbers By performing the procedure, you can create multiple files in either or both of two directories: • In the Calling directory, one or more .exm files remap caller ID numbers. • In the Forwarding directory, one or more .exm files remap numbers that Cisco Unity provides with calls it forwards. Creating remapping instructions in an .
Appendix B Remapping Extension Numbers Syntax and Examples An .exm file can have only one [Number Mappings] section. Step 6 Using the wildcards and examples in the following “Syntax and Examples” section, enter one remapping rule on the line. Then press Return. The rule format is: , The rules cannot include spaces between digits. However, the numbers must be separated by a comma and a single space. Wildcard characters cannot appear at the beginning of a number.
Appendix B Remapping Extension Numbers Syntax and Examples Table B-2 Syntax Examples Rule Original Number New Number 2189, 1189 2189 1189 3189, 1189 3189 1189 4189, 1189 4189 1189 2???, 1??? 2189 1189 2291 1291 3189 1189 3291 1291 8000 61000 8765 61765 12300 4400 12385 4485 3???, 1??? 8???, 61??? 123*, 44* Cisco Unity executes rules in the order they appear in the .exm file. For example, the .
A P P E N D I X C Assigning Dialogic Ports for a Dual Phone System Integration In a dual phone system integration, Cisco Unity assigns a voice messaging port to the traditional phone system for every port available on the installed voice cards before assigning voice messaging ports to Cisco CallManager. The result is that Cisco Unity may not have enough voice messaging ports remaining to assign to Cisco CallManager.
Appendix C Assigning Dialogic Ports for a Dual Phone System Integration To set the Port assignments in the Registry Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. Note that a typical backup of the Cisco Unity server does not back up the registry. Refer to the “Restoring the Registry” Help topic in Regedit.
Appendix C Assigning Dialogic Ports for a Dual Phone System Integration Step 14 Close the Registry Editor. Step 15 For the settings to take effect, exit and restart the Cisco Unity software. For more information, see Appendix A, “Exiting and Starting the Cisco Unity Software and Server.
Appendix C Assigning Dialogic Ports for a Dual Phone System Integration Siemens 9751 9006i DTMF Integration Guide C-4 OL-1747-02
