Installation Guide

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TROUBLESHOOTING
CANNOT CONNECT TO A PAIRED DEVICE:
Paired devices are always displayed in My Bluetooth Places, even if the remote device is out of
range or not powered up.
Verify that the remote member of the pair is within radio range and powered up and then attempt
the connection again.
CANNOT DISCOVER SERVICES ON AN UN-PAIRED REMOTE DEVICE:
The remote device may not be powered up or may be out of range.
 Verify that the remote device is powered up.
 Verify that the remote device is in Connectable mode (Bluetooth Configuration Panel >
Accessibility tab).
 Perform a Search for Devices to verify that the device is within range.
DIAL-UP NETWORKING SERVICE DOES NOT START:
The Dial-up Networking service will not start unless a properly configured modem is attached to
the server.
 Verify that the modem is usable as a local device from the server.
 In the Bluetooth Configuration Panel, Local Services tab, double-click the Dialup Networking
service:
 Click the down arrow in the Modem field and select the modem that will be used to dial out
 Click the OK button
 Click the OK button to close the Bluetooth Configuration Panel.
HOW DO I DETERMINE THE BLUETOOTH DEVICE ADDRESS (BDA) OF MY
HARDWARE DEVICE?
In the Bluetooth Configuration Panel, on the Hardware tab, in the Devices section, select the
device you want to determine the address of. In the Device Properties section of the dialog box,
the fourth entry, Device Address, is the BDA of the selected Bluetooth
HOW DO I DETERMINE THE VERSION NUMBER OF THE BLUETOOTH
SPECIFICATION THAT THE HOST CONTROLLER INTERFACE (HCI) COMPLIES
WITH?
In the Bluetooth Configuration Panel, on the Hardware tab, in the Device Properties section, the
fifth entry provides Bluetooth Specification compliance information for the Host Controller
Interface.
The sixth entry contains the Specification Revision information for the Host Controller Interface,
if appropriate.
HOW DO I DETERMINE THE VERSION NUMBER OF THE LINK MANAGER
PROTOCOL (LMP)?
In the Bluetooth Configuration Panel, on the Hardware tab, in the Device Properties section, the
seventh entry provides Link Manager Protocol version number information.
The eighth entry contains the Link Manager Protocol sub-version number information, if
appropriate.
HOW dO I FIND INFORMATION ABOUT THE BLUETOOTH HARDWARE ATTACHED
TO MY COMPUTER?
In the Bluetooth Configuration Panel, select the Hardware tab
HOW DO I TEST A NETWORK ACCESS CONNECTION?
If the client is hardwired to the LAN, unplug the hardwired connection to ensure that the test
checks the wireless connection rather than the hardwired connection.