Technical data

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20.25 Call Acknowledge
Select whether the social call must be acknowledged by the receiver by pressing
DTMF button “5” or not. If the function is disabled, the call is considered to have been
transmitted when the called party accepts it.
20.26 Speech Dialler
The “Speech Dialler” function of the wireless alarm centre describes the option of
sending a voice message to a (mobile) telephone in addition to the digital transmission
of a report to a command centre in the event of an alarm.
The wireless alarm system has an installed speech dialler. Using the internal
microphone, the wireless alarm centre can record five voice messages and send them
to up to four pre-programmed phone numbers to report an alarm. One message is
designated as a “home message”, and is always played at the start of a transmission.
This message should be used to identify the wireless alarm centre and its location. The
remaining four messages can be used to record the triggers that cause an alarm (e.g.
“Fire” or “Social Care”). The wireless alarm centre plays these messages after the
home message. The alarm centre can record up to 12 seconds of speech for the home
message and up to 8 seconds for each alarm message. When programming the
speech dialler, connect each message with the specific alarm type to be reported.
Select a target set for each message. Each target then corresponds to one of the
telephone numbers to be dialled (see also the overview of the “Reporting” menu point
in the installer menu for speech diallers at the end of the manual).
When social care or inactivity starts the voice message, the alarm centre also opens a
voice path to the called number. Using the telephone keypad, the recipient of the voice
messages can control the connection by sending back DTMF tones to the alarm centre.
The available commands are as follows:
Function Button
Talk DTMF “2”
Playback DTMF “1”
Toggle DTMF “*”
End call DTMF “5”
Playback home message and alarm
message
DTMF “3”
Switch off all calls DTMF “9”
Select the corresponding function. For a list of functions and their attributes, see the
table below.
Function Meaning
Call Mode Setting for transmitting voice messages.
Primary Telecoms Settings for the primary transmission path of the voice
messages.
Messages Recording of messages for voice messages.
Phone Book Used for entering phone numbers where voice messages
should be sent.
Trigger Used for linking the voice message to a trigger.
Destinations Used for linking the voice message to a phone number.
Call Acknowledge Setting for confirming the voice message.
20.27 Call Mode
Function Meaning
Deactivated The voice dialler is deactivated.
Activated The voice dialler is activated.
Social care messages can be triggered in the following ways:
1. The wireless alarm centre reports to the social care unit when the
Social Care communication mode is activated. For example, the
SCANCOM report contains a channel 8 in order to show that a two-
way voice path is available. The wireless alarm centre opens a two-
way voice channel at the end of the report, and leaves it open until
the wireless centre receives a DTMF command “5” or a time lock is
made. The social care centre can send commands to the wireless
alarm centre by using DTMF tones during the two-way voice call.
The available commands are found in the following table.
2. To identify the caller, the wireless alarm centre sends the home
message (see “Speech Dialler”). Please note that you must use the
speech dialler menu to record the home message.
3. The wireless alarm centre sends an SMS message
(see SMS communication)