Acano solution 1.
Contents Contents 1 Interoperability................................................................................................................... 4 Which video endpoints has the solution been tested with? ................................................. 4 Which call control platforms has the solution been tested with? ......................................... 4 Which LDAP server has the solution been tested with? ...................................................... 4 2 Acano X Series Server ...
Contents What factors impact the resolution Lync clients send to and receive from the Acano solution?........................................................................................................................... 15 Why do I need the UDP port range 50000-59999 open across the firewall for calls from a Lync client when using the Acano solution? ..................................................................... 16 Can calls between SIP endpoints and Lync users be hosted on the Lync AVMCU? ....
Interoperability Note: There is a separate FAQ document for the Acano clients at www.acano.com/help/. 1 Interoperability Which video endpoints has the solution been tested with? Acano supports common standard-based endpoints and call control platforms such as: Cisco MXP (v F9.1 or higher) Cisco C-Series (v TC 5.1 or higher) Cisco EX (v TC 5.1 or higher) Cisco E-Series (v TE 4.1 or higher) Jabber (v 4.6 or higher) Polycom HDX-Series (v 3.1.2 or higher) LifeSize 220 Series (v4.
Acano X Series Server 2 Acano X Series Server Does Acano provide a software or hardware solution? The Acano solution comprises a number of software modules that can run on top of an Intel x86based platform for the complete solution which is called the Acano X series server deployment in the documentation. Acano supplies both software and the x86-based servers for the Acano X series server deployment. A virtualized deployment is also available.
Acano X Series Server Does the Acano X series server contain DSPs, FPGAs or other applicationspecific processing hardware? No, the Acano X series server is based on standard Intel x86 CPUs, with PCI-express interconnect and Intel network interface cards. Can I replace the fan tray module in the Acano X series server? Yes this is a user-replaceable part. Follow these steps in order. 1. At the back of the Acano X series server, unplug both power units 2.
Acano X Series Server 5. Lift out the module. 6. Insert the new fan tray module by reversing the steps above. Can the supplied rack ears support the Acano X series server? Definitely not! The Acano X series server must be supported on the rack rails supplied by Acano. The rack ears are not designed to be load-bearing and therefore Acano can take no responsibility for the server or any other equipment if the rack ears are the only support.
Acano X Series Server Left Green: Link at 10G Amber: Link at 1G Off: Link at 10/100M Right Green: Link up Blinking: Activity on link Off: Link down My Acano X series server came without rack rails; can I get rails for it through Acano? No, although new Acano X series servers ship with rack rails, these rack rails do not fit the older Acano X series server casing. Older Acano X series servers must be placed on a rack shelf.
Acano X Series Server and Virtualized Deployments 3 Acano X Series Server and Virtualized Deployments FAQs in this section apply equally to Acano X series servers and VM-hosted servers. What are the recommended DNS records to create? The latest information is in Appendix B of each Deployment Guide. How many CDRs can the Acano solution store? There is no persistent storage of CDRs on the Acano servers; CDRs are streamed to the CDR storage receiver.
Acano X Series Server and Virtualized Deployments 4. Set up your new admin account using the following command. user add admin admin 5. You will then be prompted for a password which you will have to enter twice. 6. Close the hatch and push the screws down to secure the hatch, no screwdriver is needed. Note: When you log in subsequently, either via the Console port or Admin interface, using the admin account you will be asked for this password.
Acano X Series Server and Virtualized Deployments c. Check the file extensions: the certificate can have a .crt, .cer, .pem and .der extension, and the private key needs a .pem, .der or .key extension. d. File names can contain alphanumeric, hyphen or underscore characters. e. Ensure that you have the correct certificate to go with the corresponding key, otherwise it will not work. Use the MMP command pki match to check. 3. Check the Web Admin Interface configuration.
Acano X Series Server and Virtualized Deployments If two deployments are separate, then the call is a SIP call and the list of participants displayed on the Acano client in-call doesn’t work. For example, you can call 8945089873.coSpace@examplecompany.com from an Acano client connected to your deployment to join a call on examplecompany’s server. The better experience is when the two deployments are tenants on the same Acano solution.
Acano X Series Server and Virtualized Deployments How can I back up the Acano solution configuration automatically? We do not support any file share protocols; therefore, you must set up automatic backup externally. This FAQ provides one example of how to do this in the following releases 1.1, 1.2 and 1.6.x where x≥7. Requirements A laptop, desktop PC or a VM with low resources e.g.
Acano X Series Server and Virtualized Deployments This script logs into the Acano server at 192.168.10.21 using a login account called “configbackup”. It then issues the backup snapshot command to create a backup called ServerBackup. It then logs out of SSH and logs in again with SFTP using the same username, and copies the ServerBackup.bak file storing it locally at the path /home/acano/configbackups with the name ServerBackup_year-month-day.bak (e.g. ServerBackup_2014-7-10.bak).
Acano X Series Server and Virtualized Deployments In terms of usage wildcard certificates are created, authorized and uploaded as normal. Does the Acano solution require a chain of intermediate certificates between the Call Bridge certificate and the root CA certificate? If your SIP Call Control device is a Lync Server, you should not need the full certificate chain installed if the Lync server trusts the Call Bridge certificate.
Acano X Series Server and Virtualized Deployments What the Acano solutions sends to Lync is a function of what video we have to send to Lync and what Lync client says that it wants to receive. Lync sends us “Size Hints” during a call that tells us what it wants to receive: if it is telling us to only send 640x480, the Acano solution must obey this. With Lync 2013, you will only get 720p if the Lync window is full-screen.
Acano X Series Server and Virtualized Deployments In this example, Active Directory in Windows Server 2008 R2 64bit and Postman are used. To import users from a security group called “demouser” with baseDn (cn=Users, dc=acanodemo, dc=com), we suggest the filter (see over page): (filter=%28%26%28memberOf%3A1.2.840.113556.1.4.
Acano X Series Server and Virtualized Deployments Filter on web page: (&(memberOf:1.2.840.113556.1.4.1941:=cn=demouser,cn=Users,dc=acanodemo ,dc=com)(objectClass=person)) Filter through API: %28%26%28memberOf%3A1.2.840.113556.1.4.1941%3A%3Dcn%3Ddemouser%2Ccn%3D Users%2Cdc%3Dacanodemo%2Cdc%3Dcom%29%28objectClass%3Dperson%29%29 The following output of GET should be seen. (&(memberOf:1.2.840.113556.1.4.1941:=cn=demouser,cn=Users,dc=ac anodemo,dc=com)(objectClass=person)) 3.
Acano X Series Server and Virtualized Deployments If users are not imported, try the following: 4. If possible, delete all LdapSources through the API, configure these sources using the Active Directory Web interface, and then check if users are imported when synchronizing. 5. If first method is not possible, modify the filter to be a simple one; for example, “objectClass=person” and try to import users from an OU. This will confirm that the issue is with the filter.
Acano X Series Server and Virtualized Deployments Does the Acano solution support SNMP? Yes, The Acano solution supports SNMP v1 traps but the MIB can be read with SNMP versions 1/2c and 3. The configuration is different for each. Be aware of the security implications of using SNMP version 1/2c: it does not support robust authentication and therefore anyone who knows the community string can query the server. See the MMP Command Reference Guide for full details.
Acano X Series Server and Virtualized Deployments How long does the Acano solution take to boot or restart? It takes approximately 5-6 minutes to fully boot up. It can seem as if it is fully booted because the MMP (Admin interface) is accessible after a minute or so; however, the rest of the system is still booting and you cannot access the Web Admin Interface until it is fully booted. On the Acano X series server, if you see the red light on the front panel during this period, it is not an issue.
Acano X Series Server and Virtualized Deployments 2. SSH to the server running the Web Bridge and issue the following command: dns app lookup SRV _xmpp-client._tcp.example.com on an Acano X series server or dns lookup SRV _xmpp-client._tcp.example.com (on a virtualized deployment) This command returns the IP address of your XMPP server. If a user can log in and join a call but a guest cannot, this suggests that there is a problem with the HTTPS connection between the Call Bridge and Web Bridge.
Acano X Series Server and Virtualized Deployments xmpp disable xmpp reset xmpp enable 2. Try to add the Call Bridge again with the command xmpp callbridge add callbridge 3. If you see the following error, reboot the Core server: xmpp callbridge add callbridge Error Waiting for XMPP configuration daemon to connect How do I set up “Lecture mode”? While there is no Lecture mode as such in the Acano solution, from R1.2 the new profiles allow you to assign settings to different URI's.
Acano X Series Server and Virtualized Deployments For a full description of the API methods and the features that can be set for each profile see the API Reference for R1.2. How do I set up host and guest access? An accessMethod is a way of adding additional ways for users to dial in to a coSpace with associated callLegProfiles that apply a certain configuration to the participant.
Acano X Series Server and Virtualized Deployments a. Use the GET method to https:///api/v1/coSpaces. 4. Associate the CallLegProfile with the coSpace. a. Use the PUT method to https:///api/v1/cospaces/, with the body as callLegProfile= Encryption is now enforced on all calls in this coSpace. (You can also enforce encryption at tenant level or associate it with access methods.
Acano X Series Server and Virtualized Deployments How do I set the default layout for every coSpace? Set the defaultLayout in a callLegProfile and apply that callLegProfile at the system (global) level. Note that this default layout will only apply if the setting is not overwritten by a layout setting at a lower level e.g. per coSpace.
Acano X Series Server and Virtualized Deployments Does Acano support Skype integration? The Acano Solution R1.6 supports audio, IM and presence between Skype users and the Acano system. This allows: Skype users to join coSpaces Skype users to make point-to-point calls to non-Skype users (Acano/SIP/WebRTC...
Acano X Series Server and Virtualized Deployments In release 1.6, can I have one Edge server for two Core servers? Yes, you can use one Edge server for two Core servers, but only if they are part of a Call Bridge cluster i.e. using a common coSpace database and the same software version. Acano Solution R1.
Virtualized Deployments 4 Virtualized Deployments What VM host server should I use? A qualified host server with some specific resources. See the Acano solution Virtualized Deployment Installation Guide for the latest details. The Acano solution will not run or will give very poor service on older virtualized hosts. Which versions of the hypervisor are recommended? The only qualified host is described in the Acano Solution Virtualized Deployment Installation Guide.
© 2015 Acano (UK) Ltd. All rights reserved. This document is provided for information purposes only and its contents are subject to change without notice. This document may not be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without our prior written permission. Acano and coSpace are trademarks of Acano. Other names may be trademarks of their respective owners. Acano Solution R1.
