User's Guide

Accent 800 User’s Guide-Empower 242
Reactivating Windows after a System Restore
After you restore your Empower and Windows software to their
factory settings, you will need to reactivate Windows on the device.
Select Activate.
Viewing Hardware Version Information
To view hardware version information for your device, select
Hardware Versions.
Getting Remote Assistance from Technical Support
If you contact technical support and they need access to your
device, they will give you a session ID. To start the remote session,
enter the session ID that you are given and then select Start.
Sending a Diagnostics Log to Service
If you contact technical support and they request a data log so they
can diagnose an issue with your device, select Send Log. You will be
prompted to confirm that you want to send a data log that contains
personally identifiable information.
• To send a data log that contains personally identifiable
information, select Yes, I agree.
• If you decide you don’t want to send a data log containing
personally identifiable information, select No, I do not
agree. No data log will be sent.
Viewing the System ID
Your device’s system ID is displayed in the lower left corner of the
System Options & Support window. You may need this information
if you contact Customer Support.
Viewing the License Key
Your device’s license key is displayed in the lower left corner of the
System Options & Support window. You may need this information
if you contact Customer Support.